News & Announcements

Hey Docebo Community 👋 Over the weekend, a few nefarious users bypassed our spam prevention systems in the community to create accounts and share a number of spam posts. Part of what makes this community great is that it’s ungated and open to virtually anyone who would like to register with a business email. We realize that as our community grows, so grows the risk of spam activity. That’s why we need your help. There’s strength in numbers, and we know that with the help of our 5,000+ members, we can keep this community completely spam free. We’ve created a new guide on How to Flag and Report Spam Content, which walks through the simple steps to flag content. Please continue to use this feature to keep our community clean and to hold other members accountable to

Docebo Support will have modified hours of operations for the following upcoming public holidays: 🇺🇸🇨🇦🇦🇺🇬🇧On Friday, April 7th, in observance of Good Friday, Docebo Support Operations will only be available from of 12am EST / 6am CEST until 11am EST / 5pm CEST. 🇫🇷🇮🇹🇦🇺🇬🇧On Monday, April 10th, in observance of Easter Monday, Docebo Support Operations will not be operating during Australian business hours. Chat Support will be available from 7am EST / 1pm CEST, Phone Support will be available from 9am EST / 3pm CEST, and we will not have Italian language support for the day. 🇮🇹On Tuesday, April 25th, in observance of Libration Day in Italy, Docebo Chat Support will be available from 5am EST / 11am CEST and Phone Support will be available from 8am EST / 2pm CEST. We will not have Italian language support for the day.

Update as of Dec 20, 2022: As you may already know, we slowed down the rollout process of the new data refresh in order to add a few improvements to the update and make it more robust for our customers. We have abided by the plan for all regions, with the exception of the US, where the update for a small portion of platforms is not yet completed. We have concluded the implementation of the data lake for those regions and expect to activate the update on the missing platforms by mid-January 2023. Over the last several months, we recognize that you have been experiencing delays in updating and extracting data for reporting purposes. Behind the scenes we have been working on a soluti

Docebo Support will have modified hours of operations for the following upcoming public holidays: 🇮🇹 On Thursday, December 8th, in observance of the Immaculate Conception in Italy, Docebo Support Operations chat support will be opening at 8:00am EST / 2:00pm CEST and phone support will be opening at 9:00am EST / 3:00pm CEST. We will not have Italian language support for the day. 🇺🇸🇫🇷🇮🇹🇨🇦 On Monday, December 26th, Docebo Support Operations will not be available for the duration of the day. 

The Community Industry Awards (powered by CMX) celebrate the achievements of the best in the community industry and I’m so incredibly excited to announce that... Docebo Community has been nominated for not one, but TWO industry awards 📣 Customer Success Community [Team Category] - Awarded to a team building a customer success/support communityB2B Community Professional [Individual Category] - Awarded to a Community Professional building a community in the B2B space The competition is fierce and we’re up against some incredible communities and community professionals, which include some of our amazing customers (Blackbaud, Cvent, Wrike, Zoom and Lenovo). Congratulations on your nominations as well 🎉 If you’d be willing to cast a vote for any of us, w

If you have configured Stripe Standard in conjunction with the Subscription app as the payment gateway for the automatic renewal of your subscriptions, please note that Docebo has scheduled the End of Life date for the Stripe Standard integration for November 30, 2022, in favor of the more secure  Stripe Strong Customer Authentication (SCA)

 🎉 It’s an exciting day for Docebo!  In December 2020, Docebo got listed on the NYC Nasdaq exchange but because of the pandemic, we weren’t able to celebrate and ring the bell. But the time finally came this morning as Docebo was proudly shown for all to see on the Nasdaq tower and marquee.   Here’s a link to the video where you can watch us ring the bell (and fist pump in excitemen

Docebo Support will have modified hours of operations for the following upcoming public holidays: 🇮🇹🇫🇷 On Monday, November 1st, in observance of All Saints Day in Italy and France, Docebo Support Operations will be opening at 8:00 a.m. EST / 2:00 p.m. CEST and there will not be Italian language support for the day.🇺🇸 On Thursday, November 24th & Friday, November 25th, in observance of Thanksgiving in the USA, Docebo Support Operations will be available, however, will be operating with limited staff.

July 2022 UPDATE: Starting September 2022, all Docebo Product Updates (Mid-Month Maintenance Releases, Sandbox Updates and Monthly Product Updates) will move from Wednesdays to Mondays. Starting March 2022, the Docebo Learn platform will move from a weekly maintenance release schedule to a twice monthly maintenance release.  This shift comes as a result of feedback from customers wanting  greater stability of the LMS during and after maintenance releases, along with the desire for more detailed resources from Docebo Help, Docebo University and Docebo Community for maintenance releases. By reducing the amount of times we release new or updated code in your LMS

 Brandon Hall Group recently announced the winners of the 2022 HCM Excellence Awards and we wanted to share in the celebrations of all the winners!  Take a look at who brought home some shiny new metal 📣  Fannie MaeGOLD - Best Customer Training Program Docebo University

Docebo Support will have modified hours of operations for the following upcoming public holidays:🇨🇦 🇺🇸 On Monday, September 5th, in observance of Labor Day in Canada and the USA, Docebo Support Operations will close at 12:00pm EST / 6:00pm CEST. Side note: How can Labor Day weekend not make you think of Grease and Summer Nights?🎶 Summer lovin', had me a blast.🎶 Summer lovin', happened so fast

We’re thrilled to announce the finalists for the Docebo Inspire Learning Awards! All we can say is they weren’t easy decisions as there were so many outstanding entries across all six categories. Here they are:  Rookie of the Year SiriusXM + Pandora Colombini Group Zoom Best Customer Training Program PowerDMS TIBCO FannieMae

Disclaimer: I think we all know that I am not a lawyer (although I once dreamed!). The purpose of this post is to provide guidance on the use of the SCCs for Docebo customers. The information in this document is for general informational purposes only and does not constitute legal advice. Now that we got that out of the way, on July 20th, 2022 we sent out an email asking you to sign an update to our DPA. We got a lot of questions and I am here armed with a lot of answers.  

Docebo Support will have modified hours of operations for the following upcoming public holidays: 🇨🇦 On Friday, July 1st, in observance of Canada Day, Docebo Support Operations will be available and operating with limited staff.  🇺🇸 On Monday, July 4th, in observance of Independence Day in the USA, Docebo Support Operations will be available and operating with limited staff. 🇫🇷 On Thursday, July 14th, in observance of Bastille Day in France, Docebo Support Operations will be opening at 2:30am EST / 8:30am CEST.

Schedule: June 21, 2022 7:00AM - 9:00AM UTCComponents: L LMS PlatformsLocations: Enterprise Plan Platforms - US (Virginia) RegionDescription: We want to notify you that on Tuesday, Jun 21st 2022 from 7:00am to 9:00am UTC, Docebo will perform a scheduled maintenance on a subset of Enterprise clients hosted in North Virginia (us-east-1) region.We will use this time to install a few important stability patches to our RDS database services. During this maintenance window, the Docebo platform may be temporarily unavailable for some clients in the region. 

Schedule: June 21, 2022 2:00AM - 4:00AM UTCComponents: LMS PlatformsLocations: Enterprise Plan Platforms - EU (Frankfurt) RegionDescription: We want to notify you that on Tuesday, June 21th 2022 from 2:00am to 4:00am UTC, Docebo will perform a scheduled maintenance on a subset of Enterprise clients hosted in  Europe Central 1 (Frankfurt) regions.We will use this time to install a few important stability patches to our RDS database services. During this maintenance window, the Docebo platform may be temporarily unavailable for some clients in the region.

Docebo Support Operations will close on Monday, June 20th at 11:00am EST in observance of Juneteenth. Docebo recognizes the role it plays in supporting Diversity and Inclusion, and to make this day meaningful for our employees, we encourage them to use this time to advance their knowledge and deepen their awareness of this important cultural holiday. 

Hi everyone! If you haven’t already noticed, I’m really excited to share that we have recently refreshed our community Guides Library 📚 so I wanted to take a moment to highlight what you’ll find inside as well as how it differs from our Knowledge Base.  What is the Guides Library?This is where you can browse through helpful guides and handy tutorials to learn best practices from Docebo experts. Within the Gui

For this upcoming Monday, April 25th, Docebo Support will have modified hours of operations.In observance of Liberation of Italy, Docebo Support Operations will open at 9am EST on Monday April 25th, and will not have ITA language support for the day.

Hi everyone, our community platform provider is experiencing some issues which is resulting in poor performance within the community. As of 16:00 CEST, they are actively investigating and working on a fix. I’ll provide any updates I recieve directly to this post.  Fingers crossed for a quick resolution 🤞

For this upcoming weekend, Docebo Support will have modified hours of operations on both Friday April 15th and Monday April 18th.In observance of Good Friday, Docebo Support Operations will close at 11 am EST on Friday, April 15th. Support will have on-call staff for any critical tickets submitted.In observance of Easter, Docebo Support Operations will open at 9am EST on Monday, April 18th, and will not have ITA language support for the day.

We’re excited to announce the launch of our new webinar series, Docebo University Live!  We’ll kick off this series on Wednesday, April 6 at 10:00 EDT with a deep dive into enrollment strategies and solutions with Docebo experts and customer panelists. If that’s not enough, in these webinars, our resident experts and fellow customers will be answering your most pressing questions.  In the meantime, we suggest you do the following: 1.