Product Q&A

I see in Advanced Settings it’s possible to restrict registrations to specific domains but is it possible to block people with specific domains from registering?

The custom content box is a much used widget on our site. However, there is no direct control over the typeface to use nor the size of the text in the content title and subtitle fields. In addition, we would like to be able to control the size of the buttons and button text. I suspect this can be done with CSS, but I have no idea how to do it. Anyone know?

We are trying to roll out use of an observation checklist in one of our new courses.The staff member will have to complete an e-learning course (SCORM) then upload a certificate into an assignment area which will come to Super Admins for approval. Once that has been approved the checklist should then push out to the manager to fill out and then approve but it doesn't seem to push out and I cant figure out why.I did have it working originally but when going back to do some re-testing it seems to have broken.The only thing I can think that seems to be wrong is when I am in the course shell and open the checklist settings every time I set the checklist observer to Manager and save it, it says it saved but when I go back in it has reset and is now blank.Can anyone figure out what I'm doing wrong?

I need to provide reports to users that do not have Docebo accounts. Do they have to have an account to view the reports?

Put another way, what does a learner do to contribute to an asset’s view count? Do they need to visit the asset URL specifically? Or can they interact with an asset more passively but still count towards its views?

Does anyone have any suggestions for designing certificate templates that need to be able to print on standard paper in multiple countries?  My certificates are currently designed for Letter-sized paper as is standard in the US.  However, multiple of my international offices are starting to use our LMS more and more, and would like a way to download a certificate from a course that prints nicely on A4.  I’m not interested in creating multiple copies of every course that we offer just to have a dedicated A4-sized certificate.  Does anyone have any tips or tricks for a certificate design that prints well on both sizes?  Or a creative work-around to have the certificate choose the A4 or Letter sized certificate dynamically based on the learner’s location?  Thanks!

Is there a way to manually remove a “New” sticker from a course/LP. We have some that are almost a year old that still have it. It’s confusing for a user identifying what’s truly new. 

Hi all,Is it possible for a User Additional Field to be automatically chosen based on completion of an object within the platform?  I’m hoping to set up a new user additional field, do a manual CSV import of everyone who should have data in that user additional field right now, but then in the future have the field automatically update based on completion of a course.  The user additional field would have 4 possible states - no data, option 1, option 2, or option 3.  Ideally, completing course A would update the field to option 1, completing course B would update the field to option 2, and completing course C would update the field to option 3.  If none of those courses were complete by a user, the field would remain empty with no data.  I also need the user additional field to still be able to be updated manually in addition to this automation.  Is this possible?

Hello everyone, I would like to ask, if currently inside Docebo is there a limit of number for Groups or/and enrollment rules creations?. Our approach is to create a ILT course per venue, that is translated a huge number of groups, one per venue and enrollment rules to make sure the costumers enroll to the correct ILT course visibility to reduce the number of selections the user must do to find the right sessions on the correct venue. 

Hi All,Just wondering if anybody is experiencing issues with their Notifications application not being accessible. The system is still generating and pushing the notifications out, but we are unable to view, edit, add etc. This is now day 2 … any ideas or ways to resolve? Many Thanks 😊 

Hi All, does anyone know if there is or will there be any reporting surrounding the use of Harmony? Thanks! 

Anyone currently using Qstream? If so, do you have any insights or ideas on how to implement microlearning with spaced repetition or recurring timing within Docebo?Any tips or best practices would be greatly appreciated!

Is there a way to edit multiple Training Materials at once?We need to change the following on about 2k Training materials:Change the View Mode from Theater Mode to Stand Alone mode Add Tags I haven’t bee able to find anything that lets you update them in bulk. Any help would be greatly appreciated.

Good afternoon,Is there a way for users to export their training record as a PDF or download a whole list of this? We don’t really want users to have access to the reporting area, and when I go into “My Activities” there is the list of the completed courses but no way of downloading/exporting this. I know as a superadmin I am able to access this through reports on their behalf, but we get requests through very frequently and would be good if staff could do it themselves.Thank you! 

Hi Community,We’re trying to upload training material that was originally created in PowerPoint (PPT/PPTX) to Docebo, but are running into challenges: We want the uploaded content to remain searchable in Docebo’s global search (so all slide text is indexed). We do not want to use the Slide Converter, as it flattens slides to images and removes animations/interactivity. We also do not want to use HTML conversion or rebuild the content as HTML pages. Has anyone found a solid, reliable method or workflow for this use case? If so: What format did you use (PDF, SCORM/xAPI, DOCX, etc.), and how did it impact searchability and user experience? Did you use any specific tools (like iSpring, Articulate, etc.) to retain the original PowerPoint look and feel? Are there any tips to ensure uploaded content is indexed and e

Hi thereWe have a custom report running which up-to this week has worked great.  However, for some reason it’s no longer showing the completion date even though its selected to pull through (As shown below).  I’ve deleted the old report and created a new one but the date still isn’t pulling through.  Does anyone have any ideas on why this is and how to fix it?   Thank you in advance. 

Hi! I may have missed this, but is there a way to make training material non-mandatory for course completion? Once the user completes the SCORM file, there are some additional PDFs that users can download if they want, but they don’t have to. However, the course isn’t marked as complete until they download the materials. I am having to deal with lots of users who have finished the course, but can’t figure out why it’s not complete. Is there a way around this? Thanks! 

Following some system update earlier this month, we’ve found that scheduled reports delivered to Power Users via email do not contain all the data for users they manage. This occurs if a Super Admin assigns users to a branch that a Power User manages and the Power User hasn’t logged into the system since the users were assigned to the branch.Docebo support say this is now expected behavior, and Power Users must log in in order for any changes to be reflected in their scheduled reports. They aren’t clear which update caused this change in functionality.This causes big problems for us as many of our Power Users rarely log in the system but rely on scheduled reports to oversee training progress. We’ve been using Docebo for about 4 years in this way.Is anybody else running into this problem?

I know this isn't important to most people.But I want to know when we'll have the Insight module translated into Brazilian Portuguese (PT-BR). Some clients have been asking us about it, and we don't have a timeline yet, and it seems like a great module to explore.Can anyone give us this information?

Hey everyone 🖐🏼 I’m starting to explore how to expand the use of Docebo Creator more broadly and I’d love to learn how others are approaching it. Specifically, I’m curious about four areas:1. Folder StructureHow are you organizing your central repository folders for Creator?Historically, we’ve used team-specific folders, but I’m considering a more global setup. One idea is to create a top-level folder called “Creator Courses,” then give individuals their own subfolder (using their full name) to manage their content. Teams already using Creator heavily can retain their team-based folders. My concern is scalability. This could grow into hundreds of subfolders since we have thousands of employees. Have you tried something like this? What structure has worked well for you, especially at scale? 2. Tracking Creator MetricsWhat metrics are you tracking to measure Creator usage and value?I haven’t seen a built-in

Hi everyone,I’m encountering an issue with the Observation Checklist when used as a training material within a course.Here’s how I’ve set it up: My course contains two training materials: one HTML training material and one Observation Checklist. The Observer assigned to the checklist is the Direct Manager, while the Approver is the HR Manager of the learner. The goal is for managers to be notified when they need to complete the checklist. According to the Docebo Knowledge Base, a notification should be triggered when the learner clicks on the checklist within the course. However, even when this step is completed, no email is sent, even though all notification settings appear to be properly configured.I also tested using the

I have a SCORM e-Learning with several chapters loaded as separate files in a course. The course is quite long and we don’t want users to skip around between chapters. Normally we have the Next and Previous button turned on so users don’t have to leave the screen to continue on. But with sequential ordering the Next button is essentially useless. The SCORM file is not marked completed until after the user exits the SCORM file. So if a user hits next they receive a pop up that says“Prerequisites Not MetTo unlock this lesson you must first complete the following:”It then lists the exact Chapter that they just finished. Has anyone found a way to trigger the end of a SCORM file without exiting out of the SCORM file? 

Does anyone have some insight on the .csv upload process to create new sessions/events for a VILT course? I have to be making it harder than it needs to be. I’ve downloaded the sample template, but even with that I have to upload several times to figure out the format it is looking for (upper case vs lower case, date formats etc). Even once I can get one in there I’m still missing a lot of info and have to spend time going back in and adding details.  We are a small team (2) who spend a lot of time creating new sessions so would love to make the entire process more efficient but at this point I spend more time just getting the file to load I can do it manually just as quickly. Thanks for any help you can provide!!!

Hi, Update suggestion!With last week’s update on the new Notification process, we have experienced a few issues. Reminder for class email - Session starting: Trigger filters Only show Course or Learn plan.  We cannot view if the course is an e-learn or ILT. With hundreds of courses and sessions, it is critical we be able to identify the correct course by type. Reminder for ITL visibility  for only ILT Courses, not LP, not e-learn. 

Hello,Unsure if anyone has had this issue before - I’m creating a new menu/page for learners under a secondary domain.For some reason, it has a logo that I don’t seem to be able to update (when I look in the ‘configure look and feel’ branding bit, I can only see the current logo used on a different domain - although I suppose I am logged in as superadmin to that domain?)I’ve configured menus, pages and catalogues but haven’t found the option to update it in any of those. Thanks for all help :)