Product Q&A

This has been raised before and closed with no action. The ability to set a due date relative to the enrolment date is essential for ensuring compliance and meeting audit requirements across many businesses.Using a soft deadline is not effective, as it applies a fixed date that does not accommodate learners who enrol after that date. This limitation makes it unsuitable for ongoing or staggered enrolments.In our case, we must meet SOC2 auditing standards, which require us to demonstrate a specific "completed by" date for each learner. This date must accurately reflect whether a learner is overdue, making enrolment-based due dates a critical feature.  Having worked across multiple Learning Management Systems (LMS), I’ve found this to be a basic and expected feature. It allows for flexibility and accuracy in tracking learner progress, especially in environments with rolling enrolments.This could be a deal breaker for us 

Hey folks! I have looked through the KB and the community and I cannot find a straight answer for this.Scenario: We need every employee to retake their compliance certification every December - even new employees. So, if an employee starts in September, they need to take the certification in September and then again in December.With the Cert + Retraining app, it seems that we can only set this up to require the employee to re-certify every x days, not necessarily every December.Is there something I’m missing here? Is there a workaround for this that isn’t cumbersome? Thanks for your thoughts!

We are just implementing Docebo as our organizations new LMS. We would like to find a solution for our current onboarding process. The process involves spreadsheets that are standardized for specific company roles while also being customizable by managers to add specific training based on location, business need, etc. The document has several tabs and includes required training courses, documents, resources, videos and technical training that the employee works on over the first few weeks/ months of employment. A manager can check on their progress through an integrated dashboard. I know there are several elements that we can utilize in Docebo to mimic this process- learning paths for the standard role training, channels to house accessible training, links to documents, checklists to assist etc. My first question is:Is there a way to have learning paths AND custom curated content (assigned by managers) all in one so that we can provide a solution similiar

Let me rephrase my original question.Can the videos uploaded to the LMS be shared with an embed code, link, or iframe? If yes, how do we access it? 

Hi, I have administrators who need to have access to more employees than their specific group because of their need to assign coursework to other groups. So, I’ve granted them access to numerous branches.Unfortunately, that means on their page when they look at the task list widget for “Admins and Power Users only” they are seeing far more employees than they are directly responsible. Is there a way I can either set a permanent filter for them based on the specific page they use the widget on (one per branch) or give them a drop down of the groups or branches to allow them to select which employees they see?If there’s a better way for me to offer my admins a way to manage their group of employees, I’m open to creating separate admin pages.Thanks in advance for your advice. 

Hello! We are beginning to host a 37 week course, that is 4 days a week for 2 hours each day. We have two different groups, an AM group and a PM group. What is the best way to build this out? I’ve built and tested an ILT event import which works great. My only concern is that users will receive 148 invites (we have the Outlook session invites through Docebo Connect), one for each event. Is there a better way to build this out? Does anyone have experience with multi-week, multi-day trainings?Thank you in advance!

I’ve noticed that with the new Catalog Page, there’s no longer an option to “publish” or “unpublish” a catalog. Instead, we have to set the catalog’s visibility to none, which isn’t ideal. It means we have to manually track who each catalog should be visible to if we need to unpublish then re publish for whatever reason. When managing large # of catalogs this is not ideal. What would be extremely helpful is a way to see where each catalog is published. We have a large number of pages and catalogs, and right now, the only way I can identify placement of catalogs is by visiting each page, making a manual list of which catalogs appear there, and then cross-referencing visibility settings. Am I missing a report, or other method that makes this easier? Or has anyone found a workaround for tracking catalog publication and visibility across multiple pages? Thanks in advance for any insight!

For ILT courses is it possible that when a course is still under maintenance it does not send a notification to the user enrolled until it gets published? I can assume that when I am enrolling users into ILT there may be a bit of movements from one to another session so I dont want to send several emails to notify the user. Only want to notify them once I am confident all the courses are properly laid out. 

When I use the Docebo Learn - Update User action in Connect to update a manager field it will remove any pre-existing managers that user has. Clears out the entire manager list and only leaves the updated value. Is there a workaround for this? I’m assuming this is because the API call is a PUT thus requiring all fields to be populated else they are made null?

I need to create refresher trainings for 8 different groups and courses need to renewed annually, biannually and Triannually.Need to understand the process with Certification and Retraining App. If the users are renewing the courses, will the old data get lost or archived.

We’re encountering an issue when enabling a course with Multilanguage settings and using Sequential Navigation.In the course, we have an English folder, a Spanish folder, and some common materials outside the language folders (as shown in the screenshot).When I follow the English path, I’m able to complete all the content in the English folder, but I can’t access the next common material — it appears as Locked with a message that the prerequisite was not met.When I switch to the Spanish, I’m unable to start the course at all. The first Spanish learning material remains locked until I complete the English materials.

Has anyone had an existing partnership with OpenSesame and moved over to the Docebo Content by OpenSesame (DCOS)? I would like to hear what your feedback is regarding the change and how you are liking the DCOS compared to the OS platformm along with any learnings that you feel should be shared with organizations considering making the switch Did you lose any ability to curate courses by previewing in full? I would need to allow for numerous curators across regions and departments, I saw a post about only a 5 min preview which doesn’t work for us, we would need to be able to vet courses in full.  Do courses get created in FULL in Docebo with DCOS? The manual course creation with only SCORM import is painful If you had to do it all over, would you still make the switch or stay with a direct OS vendor config?

Hiya helpful people! Does anyone know if you can bulk enter multiple domains into the “restrict Domains” box under self-registration? I want to open self-registration to our customers only but we have over 6,000 different domains in the UK alone and I don’t want to have to add them in manually! I was thinking, can they be separated by ; or : or , Thanks!Beccy

We have users that have enrolled in sessions, then not attended, the session was in September.  When they go back into the same course to register for a different session in November or January, the upcoming sessions do not appear on the course page as an option for them to enroll.We run the same classes every other month.  Is there a setting that needs to be adjusted?Our pull through on registrations to attendance is about 50%. We don’t want people thinking there are no future sessions.

Hi there,We want to make our managers accountable for their team members if they don’t complete their compliance training and were looking at the notification “Learner has yet to complete a course”. Ideally we don’t want the manager to get lots of these notifications if a few of their team members haven't completed the training. Is there a notification or a short code that just sends one notification to the manager with a list of those who have yet to complete the training rather than individual notifications?

Hi. I’m trying to troubleshoot why a user is seeing a page that they should not be assigned to, but first I have to troubleshoot why I can’t figure out what groups anyone belongs to.I’m just about positive that I used to be able to look up a user’s groups on the User management page. It was on the first page of the User Personal Summary. But that’s no loner the case, apparently. It doesn’t appear to be anywhere on the User management page. Now I have to do some additional legwork.I know there are other options - like the Group menu - but should I not be able to look at one user & determine all of the groups that they belong to w/o opening all 200 or whatever Groups that all of my Power Users created & looking for them manually?

I’m trying trying to implement annual compliance training for staff that will renew on the same calendar date for all staff each year.  The problem I'm having is that when the Learning Plan is assigned, we’re giving staff 90 days to complete it.  I was going to use certifications so it will auto-renew next year, but I can’t figure out how to give all staff the same due date for renewal since they have such a large range for completion this year.  If I set the renewal for 365 days, I understand that will be from the date each person completes it this year, which is not what we want.  Any suggestions?

Hi Community! I just wanted to check if anyone has advice on how to connect a Moodle-based LTI? The LTI’s have been created and necessary URLs added. However, when the learner clicks on the content to launch, it prompts a log-in page to the provider’s site. In the previous system we were using, we needed to register the tool URL to avoid seeing this log-in page, but I’m not finding such an option on Docebo.  Any advice? Thank you

Morning all,I’ve had a query from a line manager that when they click into their team, they can see ‘Expired certifications’ but ‘overdue courses’ doesn’t show anything (see screenshot yellow box)When you click into the colleague, they in fact have a number of eLearning courses they haven’t started (status is enrolled), however that field doesn’t seem to link to this, so it gives the impression to the manager that only the expired certifications are outstanding.What triggers this field, or what can we do to highlight this?

I searched for this topic and I found a closed post from 3 years ago.We have a fair amount of trainings that are in PowerPoint and use the Slide Converter. We have trackers out of Docebo to maintain versioning. How are Admins/Power Users tracking the versions?

Has anyone found a way to send a recurring digest notification (e.g., every Monday) to MANAGERS for courses their employees have that are actually overdue (not due in 2 weeks, or 5 days, but actually past the due date)?Learner has yet to complete the course: includes courses that we might have assigned just yesterday. Managers don’t pay enough attention to the due dates and will send reminders when the course was only just assigned. We don’t need that. This is helpful if we have an organization-wide campaign where everyone’s got the same due date. Then we can start reminders when it comes due.Course has expired: This only sends reminders until the course reaches its due date. We need it to send repeatedly AFTER the due date. Anyone had success with this? What do you do? Jennifer

I have been searching in the various forums but have not been able to get a solid answer:I set up a notification for course enrollment for an organization.  When a manager goes to “My Team” within that organization and assigns team members a course, the members are not receiving the email notification.  I am wondering if that feature does not actually exist or did I set up something incorrectly?Thank you!

Anyone else having issues with the New Reports?  We have an open ticket as no new data has been available since 10/1/2025.  Old reports is working fine and we are hosted on US East (N. Virginia).Is it just us?  Support has provided zero details and the Docebo System Status Page is all green. We have a ton of schedule reports, so this is quite a disruption for our partners.

Is there any way to upload a list of people to receive a badge? We would like to award people that log in every week in a month a badge and points. Is there any way to do a CSV upload or API upload?Currently this is going to mean I’m going to have to do this manually which will take ages. 

Hey all,We need to update the enrollment status for a good portion of people assigned to an old compliance course in our platform. When we switched from an old platform to Docebo we brought over the titles & enrollments of previous courses for record-keeping purposes. However, the contractors who did this work for us neglected to update the enrollment status for some people in one of the courses (like thousands of people) so they’re showing “Not Started” when they should be “Complete.” It’s too many people to update manually. Is there a way to batch update the enrollment status for the people enrolled who completed the course (and preferably the completion date as well since it’s from a previous year)?I did see this article about using an API but I was hoping for a more simple solu