Product Q&A

Hi everyone! 👋I’m hoping to get some ideas from this group about how you’re handling notifications for newly added courses.I’m part of my organization’s training team, and we’re running into a limitation with Docebo notifications. Whenever we add a new course to an existing Learning Plan, all enrolled users receive the standard notification, but it only includes the name of the Learning Plan, not the specific new course that was added.Docebo Support confirmed there’s currently no way to include the new course URL in that automatic notification, which makes it hard for learners to know what’s actually new or to navigate directly to it.For those of you managing Learning Plans:How are you informing your users when new courses are added? Have you built any creative workarounds inside or outside Docebo?I’d love to hear what’s working well for your teams. Thanks in advance for any ideas or examples you’re willing to share!   

We have thousands of external training “events” where an employee has taken a course outside of our organization but we need to maintain records for certification. For example, taking First Aid CPR with the Red Cross. Is there a way for me to bulk update their external historical records to add it to the First Aid CPR certification to tell them it expires in 2 years? This is one of many examples. I can figure out which external training goes to which certification. I understand it would have been better to have had them/us check the box when entering the new activity, but now I have literally thousands of records to update and I’m looking for a solution.Thanks.

I have a user who manages a team, Ive added their direct reports. However I am not sure how to activate the My team button. I can login to this user and do not see where they can manage their team. Any help?

I have searched the community and DU to try and find my answer, but I’ve not been successful.  We are looking to implement the use of Docebo Skills. When I logged in, I was prompted to select my skills. I have gone into Skill Management and published the skill sets we want to use, I have made sure the My Skills is on the main menu and I tagged courses and assets with those skills and I am still not seeing the My Skills option on the menu. What am I doing wrong? What am I missing for this to populate for learners?Thank you in advance for help!  

Hi - I am having a challenge setting up a process for learners to enroll into and ILT that needs to be completed as part of a series. Here is the scenario (based on client need, not mine): Leaner needs to attend all 3 days to be complete. Normally I would create the session with 3 events, but the learner needs to be able to select what dates and locations work best for their schedule. So they could select Day one at location 1, and Day 2 at location 2, and Day 3 back at location 1. I tried setting sessions up, but you can only enroll into 1 session, not multiple. I created 3 different ILTs, created the variety of locations as sessions, then put the courses into a learning plan. This basically works, but is very confusing to the learner on how to enroll. You have to enroll to the LP, and then into each course. But once enrolled to the LP, the courses show the “launch” button which is not intuitive to the learner to click to finish the registration process. Is there an easier way to do t

HI everyone!My name is Aimee, and I am new here. I look  forward to using this platform :)  Nice to meet you all!  Aimee

Anyone else running into an issue where courses are appearing as locked from the Course Catalog page, but anywhere else in the platform, the courses appear as available?View from Course Catalog Page:Same courses from within the actual Catalog view:Any one else experience this?  We have opened a ticket about this previously, but it had been resolved.  Wondering if it is something we are doing to our courses?

One of my departments is looking into the idea of having it where once a user has been at the company 90 days it will automatically enroll them into a learning plan. I know that the Enrollment App will do so if they are placed into a group, but I simply am not certain how to make it where it references 90 days after their Hire Date is input. Any suggestions, API or otherwise?

Hi,  If I create an event that is hybrid/flexible AND set to mark attendance if the user attends the webinar. Should it still register attendance for the users that attend remotely? I have experienced issues where users who have attended the webinar are not automatically marked as attended - but only on the hybrid/flexible events - ones that are remote only are marked fine.  

I’m trying to find a simple way of checking how many courses were completed by users in an individual branch during a specific month.The Courses Dashboard would be perfect for this if the filter was for course completion dates instead of course enrolment dates. The Admin Dashboard has date filters, but the data shows weekly instead of monthly completions, and it doesn’t have filters for branches. The Insights tool can do this, but as we allow users to be assigned to multiple branches, the course completion data is duplicated and therefore unreliable (and its super slow).The only option we seem to have is to export data from the Custom Reports Builder and use formulas and graphs to visualize it.This feels like a basic LMS requirement, so its really disappointing how poor the reporting options are. Perhaps Insights was intended to address this and we’re just in an unfortunate situation.Would appreciate any ideas, insights or options I may be missing! Thanks.

Ok, so here’s the use case. Every month we deliver a “Power Up” session for users of our product, announcing feature adds, upgrades, road maps, and the like.  These are delivered to any of our internal or external users who choose to enroll in the course. Here’s the current process: Each month, once we know the content, guests, and date, we create an ILT course, session and then the event as a vILT session with a custom conference link. We also attach a notification to this course acknowledging the enrollment with further join instructions.  While we do add the course to a catalog, the huge majority of the participants enroll by clicking on the enrollment link embedded in a promotion email that goes out to all users with a last active date within the previous two years. It works fine, but we get comments saying that instead of relying on receiving the email or remembering to navigate to the catalog every month, that it would be nice to be able to instead opt in to be auto-enrolled in t

Hello,I am testing notifications to trigger 1 hour after the deadline under the “Learn has yet to complete the course” I set a 1 day validity since enrollment and a soft deadline. I have waited a 1 day and 2 hours and the notification has yet to trigger. I have read that editing notifications might reset the timers or that notifications can be delayed due to job batches but no clear answer.  

In looking at sample HTML files from previous posts, I often see images mentioned that have a file path that references a “userfiles” folder. Is there a way to edit this from the user interface? I was specifically looking at this for notifications, though if I upload an image there, the HTML references a file path like this: https://cdn5.dcbstatic.com/files/b/a/company_docebosaas_com/assets/notifications/emailTransport/ (where “company” is the specific URL for a Docebo instance).Thanks for any guidance!

Why can I (a superadmin) filter to a specific channel, but regular users cannot? Is there a setting somewhere that enables that functionality for all users? Including channel names in global search results would be even better, but until then, this would make it little easier for users to find specific channels. Here’s what I see: Thank you!

Hi community,We have some mixed experience with archiving courses and certifications. My understanding was that when a Super Admin/Power User archived someone's enrolment from the course management > enrolments screen that this would archive the enrolment but also renew the certification, so that when we mark the new enrolment after archiving as being completed the certification should update with the new completion date. We’ve seen examples of some users having the certification date updated when we do this and other examples where it hasn’t updated the certification.We have a number of courses that we do this for as they aren’t advertised (non published) courses so the users aren’t going through the ‘renew now/renew certification’ process for this course certification, so thought the above would let us archive users in bulk without having to go into each user and select the renew now/renew certification buttons to start the renewal process.Does the enrolment either via course or v

Hi everyone,we are currently still in the process of implementing Docebo, and I have a bit of a mental knot when it comes to enrollments.I understand that there are two ways to handle enrollments: directly within the course and via enrollment rules. What works the same with both methods is that users who are newly added to a group are automatically enrolled in the course.The key difference, as I understand it, is that only direct course enrollments also enroll all current members of a group. From my perspective, the only advantage of enrollment rules is the overview they provide of which groups are enrolled in which courses. This overview is missing when enrolling groups directly in the course itself.What I’m missing is a clear understanding of which use case calls for which method.And how should I proceed if I accidentally enrolled the wrong group in a course?

I am a new LMS Administrator and was wondering if Docebo has implemented an easy and quick solution to manage different notifications for course enrollment: different notificaions if the course is an eLearning or a ILT. Last discussions in the community are updated to 2 years ago.😮

Thank you to everyone who attended our January 2026 Product Release Series webinar on What’s New in Docebo.  If you missed it, you can catch it here on demand. We got a lot of great questions during the live event. While we answered many on the spot, there were some we couldn’t get to. Below are the ones we couldn’t get to in the session. Question Answer Hi! Can you drop a link to the release notes here? The Release Notes are published in Docebo Help here: https://help.docebo.com/hc/en-us/articles/19807231971474-Product-updates Are these tools for all packages? Can they also be broken down by price point packages? Thanks! The release overview covers the full Learning Platform. For package- or pricing-specific details, please contact your Customer Success team. Anything known to affect custom CSS pages in this release? Yes, there is a known area to be aware of. For Docebo Content by OpenSesame, we’re updating the admin content details page. If you’ve applied custom CSS specif

Hi All, sharing a major challenge I am currently facing.  A ticket has been submitted; however, I’m wondering if anyone else has had this happen and what the resolution was.  Last week, courses imported through the Marketplace worked fine. No issues.  Today, I received an escalation from a new learner that they were unable to complete their mandatory compliance courses, many of which are sourced from the Marketplace.  I impersonated the learner, tried to access the courses myself, and tested other Marketplace courses.  All have the same error message.  We heavily rely on these materials and have hundreds of courses imported.  Below is an image of the error message (I’ve redacted the full message code for privacy purposes).  

I need to update over 600 users with new email addresses and usernames.  I can do this via the CSV upload, but it doesn’t seem to trigger the User Modified notification I have set up to let the users know this has been done.Does anyone know how I can easily notify these users that their username/email address has changed?Thanks

Hello all!Did a recent update remove Learning Plans from Global Seach results?I see the welcome update of being able to exclude specific items types from Global Serach results, in particular Assets and Training Material.  However, I cannot get Learning Plans to be searchable.  I have not excluded anything with the new settings.  My users can’t find Learning Plans.  I’m a super admin and can’t either and I’m using the exact names and key words.Learning plans do return as search results from catalog and other course pages.Was this an expected update and I missed it?

While playing around in our sandbox today, I found this new option  when enrolling users:tried a few different settings and it seems to apply this to the courses...just not sure what the difference is between Mandatory and Required. Looked in KB but nothing is mentioned and this was not in the release notes.Ned to understand the different combinations and what they mean for users...for example, below you can see a course with a setting of “recommended” WITH and expire date...how does this work for users? Does it mean that they should completed before that date? How is this reflected in reports? Are notifications tied to these statuses?So many questions...@erin.brisson do you have any additional information on this? Thx 

We’re building our ILT courses as usual.One course is over 2 days so we have 2 events within 1 session (Fairly normal!!)The course has been allocated a Session Instructor as they will be running both days - but they are locked out of the training.There are no special enrolment permissions - nothing out of the normal.I have fixed the problem for today by deleting the Session Instructor and adding as Event Instructor instead - but can anyone let me know what we are doing wrong?  

Our use case: Editing meeting options for a VILT It is possible to set up virtual training courses, and we have Teams connected for this purpose.However, when we set up a VILT via Docebo, we are unable to edit the meeting details in Teams. What works is to create a separate meeting in our Outlook calendar and copy the link into the VILT, but that is exactly what we want to avoid as it creates extra work. We see in this article: VILT for Microsoft Teams – Docebo Help & Support, that there are now options to create breakout rooms but the meeting option from MS Teams are still not possible to edit, correct? Thanks in advance for ideas or solutions. 

I set up some Teams ILT sessions, no problem, used my account in the Event. I’m listed as the Session instructor. Why was I unable to start the event? All I got was “Someone will let you into the meeting.” I figured as the instructor and Teams account holder that would be me?