Product Q&A

Has anyone had success updating the Training Material icons since the recent course player updates? We tried matching the full thumbnail size 800x400 which was the only dimensions support could provide us, and the only ones provided in the documentation, but they show differently depending on if it’s the search results, the icon in the course player or the title icon. Some examples below, these are being loaded at the training material level in the central repository and when uploaded they fit the crop tool perfectly. We have tried additional sizes as well and none of them look passable.  

Our organization has just launched our power user program! To build up both the channels and the course catalog, we are requiring users to first be trained as an expert and then trained as a Power User.Additionally, we are training users to view the channels as a “Youtube” where users can view, comment and share untracked content versus the Course Catalog is a “LinkedIn Learning” where things are tracked, you can learn skills, and earn certificates.It has taken a while for people to understand what materials are job aides versus courses and we feel this separation will continue to help users and managers understand where content goes and what data can be provided on user content interactions.The Problem: The first time we have a Power User adding a course in the system, they have chosen to add it to both the Course Catalog and Channels. This is causing panic as we are just integrating other departments and demands for reports on content may not be able to be met due to blurred lines by

Hi all! I wanted to use the new Advanced Mode feature for the Insights dashboards (detailed here: https://help.docebo.com/hc/en-us/articles/21041334736018-Using-Advanced-Insights), but I can’t seem to find the option to toggle into the advanced mode. I’m supposed to see this in the builder mode of a custom dashboard: But this is all I get: Is there anything I have to activate in the backend to get all the features available for Insights? Is this a paid addition? Thanks!

Hello. When we create new reports and export them to XLS, the background job is created properly and after some time we download an empty XLS sheet. No data ever populates for around 24 hours, there is definitely data in there.Does anyone know any tricks to speed this up so it populates upon report creation? Thanks

hello allI am playing in our sandbox as I am experimenting with course forums and setting up SMEs to receive notifications that colleagues have posted either a comment, discussion or thread but it is displaying errors around the email recipients. I have enrolled myself an instructor in a test course and enrolled the test.create user as a participant.  The email I added in the notification is our orgs training email used in the production site.  Before I completely do a deep dive would the email/notification function not work in the sandbox and I would perhaps be better creating a test course in the live?

Does anyone know of a way to see which courses, or specifically training material within a course, that an instructor or admin marked complete for a learner?I have a learner that I’m doing an audit on and I’d like to see what they’ve completed vs. whats been marked complete for them.I’ve tried getting this information from a Custom Report, the Reports tab of the course, and the Audit Trail with no luck.Any ideas are appreciated, thanks! 

Hello! I am looking for some advice on HTML training material. Docebo is marking the lesson as complete as soon as a user enters, We don’t want to have the lesson marked as complete UNTIL the user clicks on the link.  Is there a way to do this? I am not having any luck finding anything in the settings. Thanks for any assistance! Elizabeth  

We set up notifications to go out on a schedule and they don’t work consistently.  Docebo Support cannot locate the problem.  Does anyone else have this issue and how did you solve it?

Hi,I’ve created a notification for “ILT Session Starting” to be triggered 1 hour before the start of the session. However, the notifications have been going out 1.5 hours before the event, which is confusing delegates.Has anyone else had this problem and found a fix?Thanks!

We just went live on Docebo about a month ago and are still trying to figure out best practices for playlists. Learners often see the "No More Users to Invite" message after clicking “Invite to Watch” even when they haven't shared with anyone yet (these are private playlists but they are published). So there should be plenty of people to invite. In my testing, it looks like we can sometimes choose individuals to invite when attempting from the playlist card on the My Channel view but not when we attempt to invite from the playlist itself. Also, does anyone know how Docebo chooses the “suggested users” on the Invite to Watch page? Sometimes they make sense (people we interact with often) and other times they are seemingly random (test accounts, etc.)

Hi all! We have been running compliance-type trainings for several years and use the following model to ensure completion:Groups (automatic assignment based on tenure, role, country) Matching Learning Plan (an assortment of 6 trainings based on what’s required for who) Badge Assigned upon Learning Plan complete (which triggers a webhook to maintain systems access through our SSO)So this way, we know learners are getting the right training and are completing it.  It’s been working great...until now! This year, we now have 3 additional trainings that are not assigned based on a manual csv, not automatic logic.  I could create a group and learning plan for EVERY permutation, but that seems unwise at this scale. We’ve been scouring our brains and Docebo for other workarounds, but are feeling kind of stumped.  Has anyone in this group attacked a situation like this, without creating a mountain of backend admin work?  We’d love to be able to:Enroll learners in a specific list of courses (or

I want to duplicate a test and delete/modify some questions for another purpose. The thing is I have categories associated with my questions and they are not included in the GIFT export. I don’t have the question in the Test Bank because we test on the sandbox and then use GIFT export/import into production and you cannot import into the Test Bank. I can assign the categories but the only way I know how to do that is one question at a time, not very efficient. Any help or suggestions welcome. 

Can external links to Loom videos be included in a course? 

Hi all! We’re planning to turn on the new course player in December. Currently, we rely heavily on using our old enrollment links with external users and have circulated these links for quite some time so they are shared in a lot of places. When we turn on the new course player, we need these old enrollment links to still work and not break. I’m reaching out to see if anyone can verify this that has already turned on the new course player! Also, the new “unique course url” can anyone explain exactly how this works? Will users be able to simply copy and paste the top url on the page now and share it or is this also a link that is generated and hidden that we’ll need to share?  

Hey all, I’ve been playing around with the idea of adding a chat widget to a couple of pages that would be collapsible into a floating action button (FAB) in the lower right hand corner of the screen.Based on my research, it doesn’t look like there’s any kind of plugin that would enable this sort of feature. I also don’t think it will work as a custom HTML widget because I want it to be sticky to the lower right corner as the user scrolls through the entire page. Has anyone been able to create something like this? Ideally I would like it to be persistent across multiple pages, however I realize that’s not likely to be possible, so I don’t mind manually adding to each relevant page. Mockup for reference:Please let me know if you’ve tried something like this and have any suggestions!Thanks​

I see one poster mentioned this and saw 14 replies but I am unable to see those replies. It seems fundamental to me but we should be able to show/report/print a list of courses in a learning plan. When offering a LP up to a potential new group, there is no way to show them an outline of the courses unless we make it ourselves in a doc or sheet. We have over 900 courses in our platform making this a time consumer. Any suggestions to a work around? Thanks

We are setting up to pass some data to another system that does not have a connector available.If I use and endpoint and the end of the call (page size = 200) returns the following. "count": 200, "has_more_data": true, "cursor": null, "current_page": 1, "current_page_size": 200, "total_page_count": 87, "total_count": 17306Is that 1 call? Or 200 calls?If it is one, then 87 calls would get my data, but that seems too good to be true.

Hi all, How can we add the classroom location to our calendar invite recipe? Any help would be greatly appreciated.

Dear Docebo team. New user here. My team wants to create a landing page which contains 4 buttons (e.g. “Topic 1”, “Topic 2”, “Topic 3” and “Topic 4”) and each button goes to a different page, and our idea is to have only the courses for the specific topic in each page. We have uploaded the courses and created one Learning Plan for each topic. However, we’re not successfully managing on how to show only the “Topic 1” Leaning Plan when the user clicks on the “Topic 1” button. We have inserted the “Courses and Learning Plans” widget on each page, but they show all the courses and learning plans that the user is assigned. Is it possible to filter the courses on each page so they can only see the courses and learning plans related to the topic of the page?

Hi all, I was doing some testing while creating new coupons, and I may have found a way that users could potentially abuse the system?To my understanding based on the properties applied when creating coupons, you can set them to either be:Used multiple times by every user with the code Used once by every user with the code Used once by any user with the code, but with an upper limit of how many users can redeem it   And discounted a % amount​ a $ amount​​​​ The issue:Scenario: I want to provide a single-use coupon to 4 users, to be redeemed on any single paid course they choose.As such, I set the parameters to :Single-use coupon with limited usage - 4 users 100% discount (not $ amount, since we have varying prices based on course content) 3 month expirationHowever, since the coupon is applied at checkout, the user could potentially load up the cart with every paid course we offer, and the one-time coupon will be applied to everything - not just 1 course. This is a pretty significant po

Hi allI have ILT courses that sit on a catalogue but I only want to make it visible to certain branches so users can self enrolIs this possible?  My initial thoughts are that channels is the option which I have zero knowledge in so is this where my brain needs to go?My current workaround is set to self enrol with pending admin approval where users sit on a wait list.  This seems quite manual to be having to cross check everyone on my eligible list to approve.Cheers😀 

Hi Docebo FriendsI would like to set up a scenario where existing users are assigned one course per month from a Safety catalog and given 30 days to complete each course.  So for example, if there are 120 courses, I’d like to set up a rotating calendar that pulls a specific course from that group each month and assigns it to all the users in a specific branch that meet specific criteria.  For simplicity, let’s say we want all our Drivers to be assigned a safety course specific to their license type each month.My concerns are:Is there an organized way to automate this process? New Users start with a clean slate, but existing users have already completed a lot of training courses in this catalog.   Is there a way to set up one course at a time on an automated calendar? or some sort of rotating basis?I am sorry if my question is rudimentary to the long term users on this page.  I don’t know what I don’t know, and I don’t even know how or who to ask about it!  Is there a certain terminolog

Is there a way to let learners mark a course or lesson as complete? In our onboarding learning plan, there are some basic courses on our industry for new hires unfamiliar with our industry. However, some learners come from the same industry so they don’t need to go through the content. Can they mark the course or particular lessons as complete?

We’re new to Docebo and are getting quite a bit of pushback on the Enrollment Approval process. The current/previous LMS would email the manager with all pending approvals in a list form and they could check “approve” or “reject” quickly from there. With Docebo, it seems that there is not a way to simplify the enrollment approval process. The manager needing to click on the course to get to the enrollments screen, make the changes, then go back to their dashboard to click on the next course that has pending enrollments… it’s a very clunky process.Does anyone have any ideas or modified workflows that work for you to simplify this process?

Hi all,Does anyone know of a way to pull a report that includes both courses and the catalogs associated to the courses?