Product Q&A

Ask questions and get answers about Docebo products.

  • 3,180 Posts
  • 12,212 Replies

3180 Posts

K
Contributor I
KyleRBennettContributor I
asked in Product Q&A

Course Description-Fully Expanded

I am wondering if it is possible in the catalog page to have it open with the course description fully expanded as opposed to having to press the “Show More” Button?Right now it only shows like one or two sentences and is not a great visual for learners who are looking to purchase. see below gif for reference.  

0
K
Contributor I
10 months ago
LeslieKelley
Novice III
LeslieKelleyNovice III
asked in Product Q&A

Need Assistance with Certificate Date Shortcode

I have created a certificate for an ILT course and connected it successfully to the course. The recipient’s name and the course name print out fine. I can’t seem to get the date to print on the certificate. I have tried multiple shortcodes; [lt_session_date_end]  [date_end] [date_complete]. They show when I download the example from the platform. When I go in as a user and attempt to download, the date doesn’t appear. What am I missing? Your help is so appreciated!dates won’t show on user certificate :( 

5
lrnlab
Hero III
10 months ago
R
Novice I
RonHillNovice I
asked in Product Q&A

Expand courses in reporting

Hello everyone, Is there a way to expand a course in the ‘my team’ section to further breakdown which parts of a course have been completed? Currently it only shows overall for a module status, and trying to provide our Managers with a much data to help drive completion.  thank you,

2
R
Novice I
10 months ago
Lucy Dolphin
Influencer I
Lucy DolphinInfluencer I
asked in Product Q&A

Course Management report

Hello :-)  Is it possible to run a report that will show all courses in the platform and include details such as date created, published, track, created by etc?  I am aiming to have all information relating to all courses created in one report to allow me to track and ensure they are reviewed and updated.  Thanks :-) 

3
lrnlab
Hero III
10 months ago
M
Contributor II
michelebanksContributor II
asked in Product Q&A

Obs Checklist: Can more than person approve

Hi, Our nursing staff does skills checklists at hire.  We need to be able to assign checklists and have more than one custom user be the validator.  The reason is that different people may have validated skills at different times.  Perhaps a coworker witnessed the live patient central line cleaning but an educator may have witnessed the assembly steps prior. Both witnesses need to validate different steps and add their own notes 

1
lrnlab
Hero III
10 months ago
M
maria.mazzettiNewcomer
asked in Product Q&A

Assign groups to managers

Hello, Is there a way to assign a group to a Manager so they later can see it under “My teams” page? or only unique users can be added?  Thank you

3
KMallette
Hero I
10 months ago
M
maria.mazzettiNewcomer
asked in Product Q&A

Structure

How can I have this structure in Docebo?Primary Manager - Can view all teams (team membersstatus and course activity) and assign content to themSecondary Manager - Can view only his team (team membersstatus and course activity) and assign content to them Thank you

1
KMallette
Hero I
10 months ago
aswartz
Helper I
aswartzHelper I
asked in Product Q&A

Using CSS to add Additional Information from the user profile to an HTML page in a course

Does anyone have any idea if it is possible to embed information from a user profile (additional fields visible to users) into an HTML document on a course?   

1
Bfarkas
Hero III
10 months ago
AntRich76
Influencer I
AntRich76Influencer I
asked in Product Q&A

Power User using the API Browser

Hi,Can you give permission to a Power User profile to use the API browser?I’ve just tested and I’m getting ‘forbidden / permission denied’Would be great if they can to help with bigger admin tasks!ThanksAnt

1
Bfarkas
Hero III
10 months ago
cchadford1
Contributor I
cchadford1Contributor I
asked in Product Q&A

Disabling Checklists

Hi everyone, just wondering if anyone has managed to find a way to disable the checklist feature in Docebo.  We’re not using it at the moment but may do in the future - however, we’d like to hide the feature in the manager functionality.

5
cchadford1
Contributor I
10 months ago
P
Novice II
pberkeryNovice II
posted in Product Q&A

Issues with Course Reporting Tool. Are these normal?

Hello,After searching here as well as the web, I have not found anything similar to our situation and issues. I’m hoping someone can enlighten me a bit on possible idiosyncracies of Docebo and Courses.Background: We are a member company of an association that is hosting us in an Extended Enterprise environment. Initially, I was a SuperAdmin but the association moved me to Power User after I set up our environment. We began using Docebo about six months ago. We have a semi-annual live webinar event that is required for our users (conducted on Zoom and separate from Docebo). If users don’t attend the live event, they must watch the webinar recording by a certain date or face a penalty. This year, we decided to use Docebo for its reporting features. Our users watch the webinar by self-enrolling. I run a report each week to see who has completed the course. Some initial settings info:Video is hosted on YouTube (Docebo would not let me upload) Users can self-un-enroll (will not allow next t

2
P
Novice II
10 months ago
jcellitti
Contributor II
jcellittiContributor II
asked in Product Q&A

White Space

What is the easiest way to add white space to a page? I’m brand new to Docebo and creating a mockup to redesign our customer facing training page. We are going for a clean/simple design but when I’m adding the new images everything is on top of each other and I need a lot more white space. Thanks!

2
Bfarkas
Hero III
10 months ago
D
Novice I
danielavegaNovice I
asked in Product Q&A

Adding links to landing pages as tiles

Hi! We currently have links to other learning platforms included in the upper left menu, however, not a lot of users can find these links, so we were planning to add them as tiles in the landing page. It seems like the only way to achieve this is to add custom boxes with the link in the button of each box, but we think it looks too crowed. We were hoping to get a clean look, any ideas? suggestions? examples? Thanks!

2
Bfarkas
Hero III
10 months ago
C
Novice III
ConorNovice III
asked in Product Q&A

Custom Report Monthly new enrollments

Hi all,I need to set up a monthly report with new enrollments of the previous month. The filter only allows me to set a number of days ago and not other units such as months. However in the scheduler you can only select the units hourly, daily, weeklys, monthly and so on. This leads to a discrepancy because months don't have a fixed number of days.How do my fellow users deal with this?Thanks,Conor

1
A
Novice I
10 months ago
T
Novice II
trillyNovice II
asked in Product Q&A

Stop notification for Self Enrolment?

Hi,I was just wondering if there is anyway we can stop the ‘You have been enrolled’ notification for courses in which you self enroll on. The email notification is just clutter - If you have enrolled yourself you don’t really need an email also letting you know what you have done. I would still like notifications though when when courses are assigned to users by either managers or superadmins (Courses they won’t know they are enrolled in). My only other options would just be to turn off this notification completely and rely on managers/power users/superusers to let users know they have been assigned in another way. Any help or any other ideas/workarounds will be much appreciated.Thanks!

2
K
Helper II
10 months ago
EmilyW_Tacoma
Helper I
EmilyW_TacomaHelper I
asked in Product Q&A

SCORM file clear data in module

I am having difficulty with the UI for course completion and keep changing the settings on my SCORM packages to get what I want to happen.I am at the point now where I want to create new versions of the same SCORM package and replace them over each other in the course. I know I can change my enrollment status to “in progress” and “not started” but that doesn’t seem to effect that I’ve completed the SCORM training material. How can I clear/edit that so I can take the course and tracking again fresh?Thanks!

3
dklinger
Hero III
10 months ago
S
Stefan VettoriNewcomer
asked in Product Q&A

Is there a way to monitor users' IP address

Hallo everyone,I run a training school and we have all our online courses on Docebo.It’s a long time we have the feeling a few students are “cheating”, I mean they give to other people their username/password who can access our courses and training materials without permission and for free. That’s because the enormous amount of hours spent on the course, for a single person. Luckily, there are only a few students with this strange behaviour.My question is: is there a way to monitor the user IP address?I already asked the Docebo assistance for help, they gave me some useful tips, but suggested to make a post here.thanks to anyone who can help,Stefan

2
S
10 months ago
A
AnnetteOveNewcomer
asked in Product Q&A

Compliance Training Learning Plan

I was trying to develop one learning plan for all compliance training -- approximately 5 courses/topics. The challenge I faced was that certain courses only applied to certain individuals. For example, a manager in California would take a different Sexual Harassment Prevention course than a manager in Texas. I was comfortable with creating an IC learning plan and a manager learning plan but I didn’t want to create 4 different manager learning plans (CA, IL, NY, everyone else) if only one course was different.  I ended up rolling out the courses individually vs doing it in a learning plan but I would like to think there is an easier way?

2
dklinger
Hero III
10 months ago
NateC
Helper I
NateCHelper I
asked in Product Q&A

Why can't i figure out how to assign a category to question in the Question Bank??

Hi all.I’m having a surprisingly frustrating time trying to assign questions to Question Categories in the Question Bank. I can easily create questions & i can easily create Categories. But even after reading the Knowledge Bank article on the Question Bank I cannot for the life of me figure out how to connect the two. This really seems like something i should not have to ask about in here, but I really don’t know how else to get this information, so I’m hoping someone can tell me what I’m missing.Thanks,Nate

7
lrnlab
Hero III
10 months ago
R
Novice II
rhunt79Novice II
asked in Product Q&A

Window size in new course player

Apologies if this has already been raised, but I can’t seem to locate an exact discussion. Is there a way to change the size of the learning objective window in the new course player when it’s a video? We upload videos that are hosted in Wistia and whereas they fit perfectly in the current window, whilst trialling the new course player view we’re left with black bars either side of the video as it’s wider. I know you can change to full screen once play has been clicked, but the initial view looks awful aesthetically. Thanks.

4
R
Novice II
10 months ago
J
Contributor I
JasonQContributor I
asked in Product Q&A

Manage Users with csv not showing all fields

I have been updating users via csv files for over a year. This time, several fields did not show up in the list of fields available for mapping. They include the firstname, lastname and e-mail fields. This prevents the entire update.Does anyone know what’s going on here and how to fix it?

2
lrnlab
Hero III
10 months ago
R
Novice III
RobWNovice III
posted in Product Q&A

How to stop courses appearing in All channels?

We have all users enrolled in lots of courses. We want to use channels as a way to show other, non-course related topics, but when we use the main search bar in All Channels, it searches all the channels but also brings back  the courses as well. Does anyone know a way to make the All Channels search only look in the channels and not the courses as well?

12
kyle.cooke
10 months ago
NateC
Helper I
NateCHelper I
asked in Product Q&A

Using the Audit Trail effectively

Has anyone else had issues getting what they need from the Audit Trail? A couple of times I have tried to determine who created a course & have narrowed the Time Frame to reflect when I know that course was uploaded, but I still could not find it. The first time this happened I tried adding a buffer period of about a week on either side & that worked, but the last time I tried this same approach I was still not able to find what I was looking for.I can’t figure out what I’m doing wrong, but ultimately it meant i had to reach out to several Power Users before finding what/whom I was looking for. Any input is, as ever, greatly appreciated.Regards,Nate

8
V
Novice I
10 months ago
S
SEIUEduAnalystNewcomer
asked in Product Q&A

Does Docebo Provide Item Level Information?

I am looking to see if Docebo provides a report that gives me item level information. I am looking for the responses to each question on a test by user with the goal of performing a reliability analysis. Does Docebo allow you to see this information?

2
KMallette
Hero I
10 months ago
E
Novice I
e.pivaNovice I
posted in Product Q&A

Add internal courses with cost (no sale)

Good morning community! 😍I was wondering if any of you had any experience with creating "internal" courses accessible by paying a fee.Let me explain further.We would like to enrich our training catalog with external paid courses/content that our colleagues can request: once they enter the course presentation page instead of being able to sign up for free, they should see the price of the external course and be able to request the content (it would be great if the request go through the managers first and then to the platform admins). Of course, we would not colleagues to buy the course ( we take care of this process), but the idea is to have the possibility to request it and specify some details (e.g., internal project codes on which to attribute costs).Have any of you had a similar experience or know of any features that might be useful to us? 😀Thank you so much as always to all of you for your valuable support!   Edo

1
lrnlab
Hero III
10 months ago

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