Product Q&A

We have integrated MS Teams accounts for several users. When I create a session, it asks for instructors. I added several instructors.Then I go to Events, and choose one of the instructors MS Teams accountAfter saving, it adds the event to the users Outlook Calendar and to the Docebo Calendar - Perfect! From what I can tell, unless you use the instructors MS Teams account when creating the Event, no one gets the event added to their Outlook or Docebo calendar. Do instructors need to enroll to see it on their calendars?Is this correct or am I missing something? 

Can you add the instructor's name to the calendar view of the session (in any of the calendar widgets)?I have created a calendar page with all of the workshops we are running as a team. It shows the course name description and session time and location. Is there a way to also add the session instructor to that view as well?  

Hey, Community Members!Will the user status change to “monthly active user” when:Manager completes OBC? Learner completes OBC? Both?outside the course framework. I believe that user status will change to a MAU if the OBC is a training material in a course. Thank you for your attention.

Hi folks,We’ve discovered a little later than we’d have liked that ILT courses don’t really support due dates. Rather, the Days of Validity field on an ILT course affects how long the learner can access the course after their last session ends.First, a bit of context. We have more than 10,000 employees worldwide, and we have a number of compliance trainings that everyone needs to complete. Previously, we were monitoring due dates in PowerBI, but in order to grant line managers visibility over their direct reports’ compliance, we want to get these due dates into Docebo.To complicate matters, some employees are expected to take the e-learning while others are expected to get their training via ILT. For a couple of reasons, these two groups have different deadlines: 40 days for e-learning and 90 days for ILT.We’ve sadly only just realized that “Days of Validity” on ILT courses has nothing to do with “due dates”, and as such will not work as intended with the

Good morning, everyone!I have a question about use of the automatic waitlist tool. We have a large population of field workers who are not readily accessing computers. The problem we are seeing is when an unenrollment is made and the waitlist automatically moves someone into a course, however they are not aware of their new enrollment if it is last minute. Since we cannot turn off enrollment changes for courses by a certain time before a session takes place, is there a notification that works for notifying power users that a user has been moved from a waitlist?I know there is the notification called “approval into an ILT session” but it does not seem like the trigger applies to my specific use case. I would love to hear about any tips or tricks you might be using to service a similar need.

We are using the new course player and I discovered there we are inconsistently using autoplay. I want to figure out the scope and action plan to provide a consistent UX for our learners. I tried extracting course data from Course Managment, but it isn’t included in the report. I also tried courses - users and users - courses in new reports. Does anyone know how to get player information for courses? (other than looking at them one-by-one). Bonus question, if we change the platform default to auto play on, will it override all the courses? 

Hi Community - during implementation I noticed that the links within our Outlook Invites would fail to execute accurately (404) for users if certain special characters were included in the Event Name. Brackets ( ) were the first culprit. I have found no documentation and Docebo support could only tell me the brackets were the issue but did not include more detail.Has anyone else tracked which characters can cause this issue? Thanks!

Does anyone know of a way to export the course metadata automatically, just like you would a course report or user report? I’ve looked through the various options in reporting, and i’ve looked at the automation tool, but can’t see any obvious way of doing so. I can’t use a python API script, as it has to be done hands off without my computer being involved.

Hi, what is the best way to re-enroll multiple users into a single course they have already completed? (as a refresher training)

HI there, The courses I am importing from LinkedIn Learning are not loading. I can get the courses from Content Marketplace, add them to a catalog and specific courses. However, when learners click on the thumbnail, get to the course, and click “Start Learning”, we receive 2 errors. The first is it cannot connect with LinkedIn.com. The Second is the page cannot be found.  Can someone please provide support and troubleshooting steps for this issue?  Thanks, Megan

HiHow can Observation Checklists, previously completed by a manager, be viewed by a new manager that has taken their place?It is not an option for us to reassign the checklist to the new manager and for them to then re-do it as the checklist relates to a competence assessment of an employee and we need to maintain an on-going record of competence assessments.

Hello Community!I need help solving for this use case:A Power User in one of our branches wants to assign training for the whole year on January 1st. They have a January Learning Plan, February LP, and so on. However, he wants the "user is enrolled in a course" or "user is enrolled in LP" to go out on the first day of the course/LP validity period, not on January 1st.The current problem is that if users try to access the February courses from the January 1st notifications, the won't have access to the material yet. This will generate countless support tickets.What options can you recommend? Is there a different notification that can be used? I understand the power user could turn off the notification for the day, but users then would never be notified about enrollment.Finally, if this is a current product idea Docebo is considering, could you please guide me to where I can vote for this?Thanks,Vanessa

HiCan an Observation Checklist be used as a stand alone option in Docebo.  I have users who require an assessment of skills but there is no eLearning module required.

Has anyone else noticed that when new branches are created under existing branches, users in the new branches are not picked up in groups with automatic conditions based on branches and descendants? I’ve just found myself having to manually edit each group (without actually changing anything) to get these users to appear correctly. Has anyone found a way around this issue?

Does anyone know how I can configure the text in an Outlook calendar notification that is integrated through Docebo Connect? Right now, it only pulls the date and time of my ILT but there is no text. I’d love to be able to meet Zoom meeting details in it or other useful information. Has anybody else encountered this and have a solution?TIA

When building out a Course and loading in an array of resources, using hard links or connecting content to documents within our sharepoint/intranet seems to be proving a challenge. Goal: Linking to evergreen current and saving duplical PDF upload work by sharing Sharepoint content links rather than uploding PDFs to keep content current (ie. not having to double publish/update a content refresh).Seeking recommendations for good workflows when linking course resources back to Sharepoint/intranet? 

I am looking for feedback on Idea # LMS-I-2994, which is marked as “product owner review” - It seems really silly to me that Observation Checklist items do not offer/contain a hyperlink option for content that may be outside of (or even elsewhere within) the LMS platform, e.g. content in on-demand Channels that should be referenced/consumed for onboarding. We are looking to create multiple employee and external onboarding learning plans before year-end and would really like to understand the status of this idea to add hyperlinks to Observation Checklists.Please advise ASAP? 

Hello It seems like my Help Desk chat isn't working. The ticketing system is functioning, so I created a ticket, but is anyone else experiencing this issue? When I click on the chat, nothing happens, and the window disappears.

Hi everyone!I just have a question regarding groups.  I want to set up a group that is automatic so when people join us, if they are part of a certain part of the organisation, they will join so we can assign them some training.  I have set up the group and pulled people from the areas and it’s created a fab list.  However, when I’ve looked through it it has people who have now left the organisation even though I have ticked the box to say to not include them.We work with another system that automatically expires an account when they are processed as a leaver; and I’m wondering if the fact that people’s accounts are expired rather than disabled is the issue, but I can’t see any other options to select.  Is manually trawling through the list and removing expired accounts the only way to do this?  Or do a manual selection?  Just looking for some advice because if it could be automated and I can be confident with the report then it will save me a lot of time!Thanks

Recently we have reports of our users having issues when accessing courses that use auto-enrolment links...seems the links suddenly stopped working and we have to replace them we newly generated links...has anyone else had this issue?

As many of you are aware, there is no feature in Docebo that allows us to track notifications that are sent to learners. The often-recommended solution is to put an email address in the CC box that can be found in Admin Features>Advanced Settings>Advanced Options>CC this email address for all emails sent by the platform (except for the recover password email).We tried this and after a few hours we saw that many of the notifications were being returned to us in our email system as undeliverable. Our IT team tells us that Microsoft has a hard line set on how many emails can be sent to a shared mailbox at a time, and the number of notifications sent out by Docebo for a significant enrollment passed this amount. Has anyone else encountered this?I’ve been asked to determine if there is any way in Docebo for notifications to be sent out in smaller batches. Has anyone look

Hello,I’m trying to setup an e-commerce integration with Stripe, but I encountered a very serious problem - hopefully I’m just doing something wrong!We have users from all over the world, and when they want to buy a course the flow is as follows:Check/update your billing information in the cart Pay through Stripe Course is unlockedThe problem is, if the user buys his first course and uses a billing address i.e. from Italy, Stripe will calculate Italian taxes. But if later in life, that same uses changes his billing address i.e. to Poland, the next time he buys a course Stripe will still calculate the Italian tax.From what I understand, the very first time a payment is generated for a user, Docebo creates a new user in Stripe with billing address, but that address is never updated when users update their profile in Docebo.Any way to solve this?

I have set up an automated group using a primary position set i.e. all our housekeepers belong to a housekeeping group. I then clicked the remove deactivated users tickbox in options but it is still pulling through deactivated users. What can I do?

Is there a way to add another Root Level Branch. For example:Caliber Public Safety - Current Root Branch 1 Branch 1A Branch 1B  Branc 1etc Branch 2 Branch 2A, etc I want to add a new root so it looks like thisCaliber Public Safety Branch 1 Branch 1A ETC Brahnc 2 Etc NEW ROOT I WANT TO ADD Etc..  It does not appear that I can, but I thought I would ask. Thanks in advance!

I am attempting to create a LinkedIn Learning badge that will be awarded to an employee when he/she completes 5 LIL courses. I have everything setup, but when I go to setup the auto-assignment criteria, I do not have a way to easily select/limit the selection to the LinkedIn Learning courses.We have 9K+ LIL courses and the only way to select them is to type them all (not feasible) or select each page’s option for ‘select all’ (too time consuming). They are grouped as a catalog as well, but no way to associate a catalog either.In many places, I can click “select all” and Docebo will checkmark each item on the page. I then have a second option to “select all” again to capture all of the learning items/users/etc. across each of the subsequent pages. This functionality is missing, however, for the badge’s course selection. I’ve attached screenshots so you can see what I’m referring to. Hope someone has a suggestion/workaround. Thanks!