Product Q&A

Hi everyone!I'm seeking insights on best practices for content access management in our LMS. Specifically, we have a course hierarchy where 'Level 2' should only be accessible to users who have completed 'Level 1.' Currently, our approach involves creating a 'Level 2' group with enrollment rules to automatically add users who have completed the 'Level 1' course. This group is then assigned a catalog featuring the 'Level 2' course, ensuring visibility only to eligible users. Is this method considered effective, or are there better alternatives?Additionally, we've been asked if users who haven't completed 'Level 1' can request placement on a waiting list or similar. Is there a feature within Docebo to manage such requests?

We have a senior manager, who when looking at the ‘My Team’ section can see all her direct reports, and all of the sub reportees as well. All with the exception of 1 person.  I’ll try my best to explain. e.g Hannah can see Claire in her team.  She can also drill down to see all of Claire's team with the exception of 1 person - Lisa.  Claire can see Lisa in her team with no issues.Lisa has 2 jobs therefore 2 managersin Lisa’s profile Claire is set as Manager 2 (some other person as Manager 1).  Could this be the reason why Hannah doesn’t see her?  im assuming this is a glitch rather than a setting?  

Hello all. I have submitted a support ticket for this issue but I’m very curious if anyone has seen it, & whether you have a workaround, because it’s causing some significant issues.We had a MasterCopy of a course in a central folder, where all of our PowerUsers can access and duplicate as needed to add to their own region. PUs can access the MC folder and their own regional folders, but they should not have access to other regional folders.Usually we use the Central Repository but in this case we did not, which really makes this issue confusing.A PU created his own version which he had to translate into Polish. He was having some minor issues that he asked me to fix (it was an issue with the SCORM file on our end, a simple enough fix).I replaced it for him, then went to check the original EN version to make sure it aligned. That’s when I saw that it’s in PL now.My original thought was that the PU accidentally worked on the wrong course, but th

We’ve encountered some limitations when filtering a catalog widget with multiple catalogs on a page. For example we have a widget which has ~6 catalogs in it and when someone applies a language filter for, let’s say, Simplified Chinese it returns a filtered matrix of 12 courses. We know for a fact that there should be at least >30 courses available with this filter but we don’t see any way to skim through the additional results.Does anyone know a way around this limitation? It does seem to change depending on the layout of the page (full page vs. ½ vs. 1/3 etc...)

Hi!I would like to automatically enroll users in courses over time. For example, user completes a course or learning plan. Two weeks later, they are enrolled in a followup course. Two months later, they are enrolled in another course. You get the idea.I know in Learning Plans, in the Prerequisites popup, I can make courses available, say, two weeks after the previous course is completed. Is that the only way to “drip feed” learning? I would like the user to be enrolled in the course (and a notification sent) and not just have access. I have certainly looked at Automations and Enrollment rules but I don’t see how to space out learning. Thanks!Mark 

Hi everyone!I hope you are all doing well and I just wanted to ask a question with regards to courses. So my manager was asking if you can create an “expected completion date” for courses, and I wondered if this was possible - the usage case would be with our induction.  We allow 6 months to complete a suite of skills.  So my manager is asking that if we had an expected completion date and say, the person didn’t complete them in time, could we report/send messages/alert automatically without having to go through everyone manually.Thanks for your help Keep safePaul

We are having our customer launch this week and this morning I had the idea to create a customer user profile for our Sales and Field team to access so they can replicate an example customer profile when they are doing live demos.The issue is that I only want them to have the ability to impersonate one user. I created the power user profile with that one singular permisions and have enabled the required notification for it to be enabled too. It’s still not working. Has anyone tried this use case?

Hi EveryoneI would like to create a report using CUSTOM REPORT BUILDER that shows the number of training hours for all training courses (ILT and e-learning). I can see the option to include session time in the report but this only relates to ILT courses.In our e-learning course shells we do include the average course time.  Is there any way of capturing this data in a report so that we can then calculate total training hours (ILT and e-learning)?Many thanks

We have a learning plan where we add credits to the learning plan itself and not the courses. BUT when users click on my activities and courses the credits don’t show. How can we make those show? Is there anyway else a user can see their learning plan credits? Thanks!

We have successfully paired and tested two Zoom V3 Integrated Accounts. We have many sessions & events that are scheduled in V2 through part of this year. Docebo’s Knowledge Base article states that we need to remove any sessions with V2 Integrations: “You must delete the sessions associated with Zoom version 1 and Zoom version 2 before removing the integration as you will not be able to delete them afterward.”  (https://help.docebo.com/hc/en-us/articles/11206175970194-Docebo-VILT-for-Zoom-version-3)After testing, we successfully moved a V2 Event to V3 and could join via Zoom without any deletion.  From the language in Docebo’s Knowledge Base, I’m led to believe that we need to unenroll all our participants, recreate the session, and reenroll our participants. This would be a significant undertaking.  Do

Hi! We would like our users to be able to see the amount of credits a learning plan has that they have completed in the My Activities page. We have certain learning plans where the credits are assigned at the learning plan level not the course level but users can’t see how many credits they have received after they complete the learning plan.

I am brand new to Docebo, and no one at my company that is still here has used it. I am struggling.I simply want to create basic courses - a few "slides" of written content, and embed videos. This was so easy with the LMS at my previous company, but I have watched a ton of tutorial videos, and I cannot create a simple course in Docebo.  Can anyone possibly help?

Hi there, I have people getting a 403 error when clicking an enrollment link I share though Slack.  When checking permissions on the back end, they have all the right permissions to register for the course.  This happens a lot.  What is recommended to resolve this?  Is this a case where they just need to log out and then log back in? 

Hello!We’re looking into using skills in our platform but we have some questions and reservations about competencies and self evaluation. Can taking a course with a shared skill passively raise a users competence in that skill, or do they have to manually re-evaluate the skills themselves every time? I can see people abusing a feature like this by just taking a bunch of recommended courses and cheesing their competency levels up however.We were hopeful that taking a course would raise the users competency levels, or that taking a course with a skill they didn’t already own would earn them that skill. And it doesn’t look like you can limit competency adjustments solely to managers. I can see how self-evaluating can be both beneficial and detrimental if someone thinks too highly of themselves.The Skills Dashboard and My Team pages seem amazing for things like annual reviews, so we’re trying to determine if the cons outweigh the pros with sk

HelloI am setting up a second site for paying customers and therefore have created duplicates of courses, used a code to pretext the course and have used the ecommerce to attach a fee to this course.  This only works with eLearning modules.  For vILT and ILT this doesn’t work as you can only duplicate sessions - and that will get too messy potentially.  Could another option be that I create a course shell, which is essentially ILT?  Have others experienced something similar and found a way around this?  I don’t think css language and have noone in IT that can support me.Thanks for any advice

Hello dear community, New to docebo I was wondering, if the error message attached is known and if I can neclect it? It occured after the upload of SCORM content onto our CLOR. The resources were still there, after the opload. So the message didn’t seem to harm. Thx in advanceRoli 

I have a couple users who I made power users so that they can have the ability to view, edit, and enroll users in the ILT courses. I have assigned profiles and permissions to the power users along with the courses but when I log into the power users account, I do not see where they access their permissions. In the admin menu, all it says is “background jobs” and when I click on the ILT course it just shows it as if they were a normal user ready to enroll. There is nothing else that shows up on the landing page for them to access anything. Am I missing something?

Question - we are noticing that deeplinks are suddenly failing for us. It seems to be failing across different browsers. The behavior we are picking up on is that the url fails to load - it redirects to the login page and and then proceeds to completely stop loading. If the person reloads? the deeplink fails all together.Can someone else check if everything is 10/10 (20/20) on their end?   

Okay, I really feel like this is not something that I should need to ask about - folder manipulation should really not be difficult - but can I not move an existing folder from a course into a new folder?I have a course with a lot of folders (I didn’t create it but i had to add more content to it). i wanted to move all the older content into a separate folder but I’ve tried every way I can think of to drag folders, and all I’m getting out of it is nothing. Is there really not a way of doing this? Don’t tell me this requires a feature request.

 Hey, I’m confused by the guidance on equivalencies. Can someone please confirm for me that I did this correctly? If someone takes either “Section 1” course, “Micro-Intervention” is marked complete. If “Micro-intervention” is completed, there is no effect on the Section 1 courses.Thanks!

Does anyone know if it’s possible to either remove or adjust the conditions of that “new” tag that get’s added to course thumbnail/tiles. I have found a course will show this until someone enrolls in the course and doesn’t really have anything to do with how truly new the course is. See screen shot.  

For the last 4 yrs we have created over 200 unique (or duplicate) reporting. (Admins/Power users etc)  How can I view when the last use / access was for these reports?  we need to streamline reporting but do not want to recreate the wheel. 

I’d really like to see an overview diagram of the various objects that can be accessed via the API. e.g. a learner → course → certificate schema.Is there one anywhere? I’ve been searching high and low. The API documentation seems to just drop you in it straight away.

Anytime I try to access the New Reports page I get error messages and then a screen saying ‘No luck, try again later’. I’ve already submitted a ticket but i’m wondering if i need to warn the rest of my colleagues, or if it’s just on my end. So is anyone else seeing this?Thanks!

Finally, As we’re creating Learning Plans, we’re finding that when a user enrolls in a Learning Plan, they see the Learning Plan itself AND all the individual courses delivered in their dashboard. We would prefer to only show the Learning Plan and not the individual courses under the LP. How did you get around this?