Product Q&A

Hi everyone, We are expanding our channels to different departments within our company and utilizing Coach and Share more. With our expansion, we have had users ask if there is a way to place a hyperlink within the channel without having to copy/ paste the link into their browser. For example, I placed a link to our user manual within the description of the channel, but I have to copy/paste it into my browser to navigate to the manual I cannot seem to turn it into a hyperlink.  If there currently is not a way to do this, what are some of the ways you are able to uttilize hyperlinks within your channels, if any?  Thank you all! 

When I click on the Go To Catalog links they get redirected to a new https address but they don’t open up..It stays frozen on “Loading” page. And I have the same problem for all other catalogs. Do you know why?- After clicking on the “Go to Catalog” option it redirects as follows but the page does’nt load up- 

Creative thinkers & loophole finders wanted - this problem is for you!!!! 😁We have ~80 quarterly learning plans, distributed among four business lines. They are assigned to very specific combinations of groups and branches. These are all required, compliance-related courses that are sectioned into quarters for reporting purposes but are available for the full calendar year for those that want to work ahead.We are trying to get the LPs to function with due dates tied to a specific day - such as 3/31 for the end of Q1. We want the courses to show as overdue if not completed by 3/31, yet still allow access to complete the courses after the fact. LPs don’t have the same customization that you do in Course Management (like validity periods, validity day start/end, and soft deadlines), so we are stuck between a rock and a hard place. We are finding that we can’t use the “After being enrolled in a course” selection for the days of validity because of the downwind effect for new hires (wh

Hello everyone, I’m creating courses with four videos as training materials, however the course can be completed just by watching 2 of them (not random, but 2 specific videos).As far as I know, the end object marker works only on 1 item, so If I put it on both, the users will complete the course just by watching 1 of these two videos.Is it possible to set the completion of both as the requirement for completing the course? Thanks in advance

Hello- new to Docebo here! When setting up a Digest notification if we select users by branch as well as Super Admins all Super Admins will receive the email no matter the branch- we know this one. (learned the hard way) But if we select users and managers for certain branches will it go to ALL managers or just the specific user's direct manager that will be receiving the notification? Trying to send the Digest notification for Users who have not completed the course, and have the direct manager receive the email as well. Thank you! 

Hello- new to Docebo here! When setting up a Digest notification if we select users by branch as well as Super Admins all Super Admins will receive the email no matter the branch- we know this one. (learned the hard way) But if we select users and managers for certain branches will it go to ALL managers or just the specific user's direct manager that will be receiving the notification? Trying to send the Digest notification for Users who have not completed the course, and have the direct manager receive the email as well. Thank you! 

Hello,  I’m unsure if our company is a little unique in the way we use OCs, but I’m going to do my best to explain the issue we’re having and hoping I’ve explained it to the best of my ability. Our field users utilize Observation Checklists to help them track and approve one-on-one meetings, as well as use OCs as a way to keep an eye on trainees’ progress without grading their answers. Therefore, probably 85% of our usage currently has to do with Observation Checklists built into courses and LPs. They’re used to track progress, but also used as management approval.  That being said, we have a group who are continuously having issues with their OCs. During a typical day, since our company is largely customer service-based, someone may begin filling out an OC, then have to save it to work with a customer and come back to complete it. This unfortunately can happen many times. One of our field groups has been having an issue where their work is not being saved when they walk away from the

Greetings!I have tried exporting data from the Course Management page and have looked into building a custom report. Has anyone had success with exporting enrollment counts for MarketPlace courses? Thanks! ~B

Hi Brains Trust,Can you have multiple Observation Checklists attached to a module?

Hi all.Quick question, is there any way beyond the Social Sharing option?Thanks!

Hi there!We added a link in our email notification template using [calendar_attachment] for participants to add the ILT session to their Google Calendar. However, once the user clicks to add this, we are receiving calendar invite acceptance emails to our admin email. Is there a way to disable the notification for the reply? Normally this wouldn’t be an issue but we are getting a lot of these as people go to add them to their calendar for each session. Thanks so much in advance!  

We know there is not a way to show a failed status at the course level in Docebo. Has anyone used an external reporting tool to calculate a failed status using existing Docebo test level system fields? For example. completion_status (failed) and/or attempts_consumed (max_attempts_reached), progress (Not passed) enrollment status (complete).

Hello everyone!My company has recently joined the Docebo team and we just launched our first compliance training. Is there a way we can set the course up so that employees are automatically enrolled in a year? What is the best practice for yearly training? If there is a way to set up some sort of rule that could do that where would it be done?

It turns out someone wrote up an Idea about this exact issue several months ago: New Course Player - Descriptions for SCORM and xAPI (TinCan) | Community (docebo.com)In the “Additional Details” tab for a SCORM file in Docebo, you can only fill out the 200-character limit short description and that is what displays in both the TOC and “Lesson Details” area of the new course player.Is there any kind of workaround to putting a longer, more detailed description for SCORM packages in that “Lesson Details” area?  

Good morning all,There are two parts to this questioni - How can I get the system to prompt users to renew their course completion exactly 12 months from the specific date they last completed it?ii - How can I ensure there is a historic record for every completion on the same course shell?Would be extremely grateful for any suggestions made

Is there a notification I can use that will send communication after a learner has attended an ILT session?I thought I could use ‘learner completed a course’ but I think that is just for e-learning, I need it for ILT.Anyone help?Thanks

Has anyone else experienced difficulty when using Catalyst.org training content. They sent us vSCORM, and it will not open. We have all of the settings in Docebo set to accept their URL, but when we select start learning...it is a blank page. We tested it in SCORM Cloud and it opened.

Is there a way to hide the Course Code and the Learning Plan Code in My Activities? The learners don’t need to see those titles, they only need to see the Course Name and Learning Plan Name. 

We have a power user who did a number of enrollments in different courses this past Friday. None of the people she enrolls are receiving the course enrollment notification.  However, notifications worked properly for a superadmin doing enrollments in courses on the same day.  Anyone know what might be going on here?   She was originally lacking the power to activate enrollments, so people were on “enrollment to confirm” status.  However, I then corrected that error and gave her that ability, and she then changed all statuses to “enrolled,” so I believe enrollment emails should have gone out at that point, is that correct?  Or do they never get notifications in that scenario?

HelloCan anyone recommend a screen reader that they’ve tested with the new course player? I have tried NVDA, Speechify, and PlayText. I can’t seem to get any of them to work.Any tips about getting a screen reader to work in Firefox? Are things like VPNs an issue?Thanks for any help!!

Good morning all,Does anyone know how I can ensure that certificates are only awarded upon passing an e-learning course and if there are any settings that I can implement to ensure they can retake the course/test without manually reassigning it?

Greetings~For notifications where I, as the main superadmin, want to be the one notified/target, is there a way to set it up so not ALL superadmins get this notification. Thank you.

We would like a “stock” notification option to be “User Has Been Reactivated”. There are times when we have users become deactivated and reactivated. We need an email to go out to them when they are “reactivated”, but I do not see this as an option when creating notifications.

Greetings,Has anyone ever created a video course in Camtasia that has a clickable link to a document (that your company hosts)? If so, can you please provide me with some insight on how to accomplish this? Thank you for your time! ~B

When assigning users to an ILT session, the instructor is getting a meeting invite that the session for each user assigned to that session. So, instructors are getting hundreds of meeting invitations at once. Is there a way to stop this from happening?Our instructors only should be getting an invite for themselves and a notification that they are the instructor.