Product Q&A

Has anyone tried disabling enrollment notifications for certain courses? Ideally, we would want end users to not receive enrollment notifications for courses in a specific catalog.

Hello! I’m trying to identify a best practice for setting validity dates on a course. Our users have until 11:59pm local time on the end date to complete a training. The deadline needs to be a hard deadline as it locks at 12:00am the next morning. Given the UTC configuration, what is the best practice for setting the validity? If I set it as a hard date for 2/18, we have Team Members who are -8:00UTC who aren’t able to access the course at 4:00pm local time. But, we also have Team Members who are -4:00UTC as well, and in some cases +1:00 UTC. Any insights would be helpful :)  

If a user enrolls in a course and completes it, then the course later expires and the user is re-enrolled, will the original completion date be removed or reset? 

Good afternoon,  I was wondering, is there a way in which we can stop a member of staff having multiple Sessions booked for the same course? Whilst we have been testing pre-go live I have noticed that we have had staff being booked on two sessions with two different dates for the same course. Is there an option to prevent double booking? We have a large team that deals with the bookings so sometimes there is overlap of requests. Thank you!

Hello, How do I access the ecommerce settings to restrict e-commerce countries and to customize the dropdown field on the checkout page? Currently, there are 50+ countries to chose from, but we only need USA and Canada. Thanks,Renee

I believe this is a bug has anyone else come across this? Here’s our setupLearning Plan 1 COURSE ACOURSE B (Prerequisite Course A)  COURSE C (Prerequisite Course B)Learning Plan 2COURSE BCOURSE C (Prerequisite Course B) Learners who are only enrolled into Learning Plan 2 are getting “prerequisites not met for Course B. The prerequisites from Learning Path 1 are effecting Learning Plan 2. To make sure this is what was happening I removed the prereqs from Learning Plan 1 and this resolved it. I personally don’t think that the prereqs from one learning plan should affect the other. Has anyone else had this issue ? 

We manage multiple learning plans that are customized for each client, and the course sequence varies by client. We also offer the same courses individually, but those versions do not include prerequisites.Has anybody found a solution or workaround to make this functionality work? I do not want to duplicate courses/training materials per client.ExamplesClient 1 - Learning planCourse ACourse B Course CClient 2 - Learning planCourse BCourse CCourse AIndividual User -enrolled at the course level per course, not via a learning planCourse BCourse A

Is there a way for us to have a course be marked as completed using the Docebo test feature, despite them not passing the test? 

HiI would like to set up a catalogue for all users to view ILT course session times but not have the ability to enrol into sessions.  I need for users to view different ILT courses session times and locations, and then email to our L&D/Workforce Planning team to roster and enrol into the selected session time.  This is tedious, I know, and we are working on adopting a much more streamlined approach.  However in the interim I need users to be able to see what is coming up.I have set up a catalogue Session Times for ILT courses and made the visibility applicable to all and added the courses into the catalogue.  I have created a page to add to the relevant users menu so the catalogue appears as a widget on the home page of all users.In theory, is this workable?  I have tried to complete this in the Sandbox and am getting stuck on the whole menu and pages set up.Any advice would be greatly appreciated 

Hey community,As a little background, we use users position ID’s as their username because we merge it that way from ADP. But we noticed that since our employees help out at our other stores, they have another account created with a different position ID (but the rest of their information like name and email are the same).One of their accounts, the one that is her main store, has her supervisor correctly listed for “reports to”, but for the other account for the store she is helping at, the supervisor was not added. She has no supervisor listed there even though it was in our ADP file when we imported them via CSV. She did all her work on the account without a supervisor but i am planning to merge her two accounts and have her data transferred to the main store account. We noticed this because her checklists were “not available” due to her not having a supervisor listed (our checklists need supervisor approval)Is there a reason the supervisor was not added even though she has a differe

I am looking at a user’s reporting within a course’s reporting dashboard. Specifically, the timeline. The course was started 3/31/2025. The timeline graph shows the user’s interaction with material throughout the training, which ended in June of 2025. The user has come back to retake some of the materials from that session in 2/2026. However, the slider for the timeline graph only goes to August 2025. From the user personal summary, I can see the user has accessed 6 items this month, but not the specifics of which items were accessed. My questions are:Is there a way to get that course-level timeline graph to few current use? Or are we stuck at August 2025 because of a time restraint? Is there a way to see the specifics of the 6 items accessed from the user personal summary which would include names of what was accessed and dates at which they were accessed? Thanks for any help!

Hi all, I’m fairly new to Docebo so bear with me. I’m looking at creating Groups and I’m surprised that there’s no exclude option for any of the conditions. Ideally I’d like to have the ability to exclude a Group from a Group. Is this possible? If not, does anyone have any workarounds. I’m hoping to avoid the need to create large numbers of complex groups?   ThanksMartin

When adding a File to Training Material, how can I successfully upload an .xlf file format? It says “invalid request” when I try. 

At our company, external compliance training is a big part of what we do.  In fact, it’s so important to us, that we’re currently using a second LMS called “SetSafety” to manage our health and safety training needs, which is an administrative burden and confusing for employees to be having to use two systems.  This is why we’re asking for help!  We really want to have a single vendor solution with Docebo, but we haven’t been able to come up with a viable Docebo-only solution to date. What do you do for assigning and tracking external compliance training?  Is there a possible set up or solution we’re not seeing?  Our Compliance Training Use Case We need to be able to:Assign external training by Group or by User (external training examples: 3rd party classroom-based training such as Energy Safety Canada’s hands-on Fall Protection course or a WorkSafe BC First Aid Certificate) - we have approx. 60 of these courses that are mandatory or task/hazard-dependent for our employee’s role or proj

I’m working to understand how we can leverage the Skills feature in my organization.  I see that I can create skill sets, and add skills to the skill sets.I see also that I can create an AI based channel that will auto-fill according to the skills associated with courses or external content (via the internet). Two things that I am having trouble with - There is a Platform Catalog, and then I see a catalog with my company name. But I cannot seem to add anything to the catalog with my company name.  When the learner logs in and is asked to build their skills profile the first thing they are presented with is a list of jobs to choose from. Where can I find the jobs list, and can I edit that? If I’m going to use this in conjunction with our career planning programs, it would be helpful to be able to put our own job titles in for an optimum user experience.

Is it possible to create a rule to auto enrol learners once they complete one course into another course, so that we can manage compliance. We have tried certificates/ renewals but it isn’t working for us.For example - a learner completes/ attends a ILT session on Asbestos awareness in 2025 - they must renew it yearly, so attend a ILT session before their year anniversary in the 2026 course.Ideally, I want to set up a course for each year (Asbestos 2025, Asbestos 2026, Asbestos 2027 etc) and when my admin team mark a learner as attended in that year’s course, it auto enrols them as a learner in the next years course so we can track numbers and colleagues can see when they need to book onto a new session. 

I was trying to randomize a certain number of questions in a test. For example, If I have 4 questions, I would like to randomize the first 3 questions and always have the 4th question at the end of the test. I chatted with one of your Support Specialist, and he said that Docebo does not currently support this. I believe this feature would be a great addition to the Testing options.

Hi out there!  For a number of reasons, like getting better reporting on who watches how much of each presentation recording and the like, my teammates want to create an associated e-learning course for each new VILT course. The e-learning course would have a copy of the recording and any training materials for people who missed the original course. Does anyone have any experience with this type of course management? I suspect they’d want to do this for both standalone courses and those in learning plans. I’m trying to figure out how to route new registrants to the e-learning version once the session has passed. Any thoughts would be appreciated!

I swore that this was an option when we were implementing Docebo last year, but now that we want to turn off commenting I can’t find it, and I’ve only come across community posts/articles that indicate it is not possible. Was this an option before? Is it an option now and I’m just not finding it?We want to disable commenting and asking the expert globally across the platform instead of on individual assets after they are uploaded. 

Happy Friday all.I just noticed there’s a column for Codes on the Central Repository page, but I cannot figure out where to actually change this. This would be pretty useful for my organization, since lots of people will just create content called ‘Test’ or something like that. If we used codes, it would be easier to identify where the content belongs.Does anyone have any information on this? Thanks!

We have created channels with procedures for our team. We want to track who is accessing each asset inside that channel. Is that doable?Alternatively, is there a way to request "attestations" of reading certain documents inside a channel or somewhere else, that is not a course?TIA!

We launched Docebo earlier this year, and as part of our package, we added the “China Firewall Solution”. As best I understand it, the CDN’s are located just outside of mainland China, and the solution is provided via network routing.We’ve yet to roll out the platform to the learners and company staff located in China.With the roll out the PIPL in China, I was curious if any other Docebo customers are currently using the China firewall solution, and if so, if they’ve done any research on how deployment of this solution would be impacted by the new privacy laws.Our account manager is checking for any new information internally, but suggested a post in the community to see if anyone else has any intel.

There has been feedback from virtual training participants that they would like the opportunity to purchase a physical training manual when they are completing virtual instructor led training.Currently the manuals are provided electronically as part of the pre-work materials when a participant signs up to a virtual instructor led training session.Is anyone aware of a way within Docebo to provide the opportunity to purchase physical manuals to send to customers ahead of the training session?Thanks!

Hello!My company has this year looked into monitoring how much time, each month, is being spent by users in our platform. Identifying just who has logged on isn’t much of an issue, but we need to figure out how much time, total, our users are spending interacting with training materials in order to provide better optics on the ROI over our old training site. What we have done thus far is not providing accurate results, however, and I am hoping one of you kind folks might have a better idea of where and how we can get this information! What we are doing now:Currently we are utilizing the Users - Courses report to pull data, with the following filter:• Enrollment Date [After / Absolute]- 11/3/2023• Usage Statistics - Training Material Time (sec)While this will reflect accurately all users who were enrolled after this date it will not reflect users who have passed the course or even briefly touched the training materials this month but were enrolled into it 4 months ago.  Attempted Soluti

We’re going to be generating accounts, and we want a “one button” or “one link” log-in option for those folks - like an SSO button, something where they can just click and get in (no password). I’ve looked into trying to do magic links (it looks like Docebo doesn’t offer that option) and I believe SSO wouldn’t work. Understand if this isn’t possible, but is there a way to do this?Example: User has account automatically generated. They can get in without entering a password, just by clicking a button or link.Thank you for any help in advance!