Product Q&A

I found the helpful template shared by @SuperShauneDocebian five years ago (thank you , it was a great starting point and confirmed the approach works in principle). That template is a clean single-column layout: one header image, a text block, a bullet list, and a footer. It works well and I can see why it's been a go-to.What we're trying to do is a step up in complexity, and I'm running into a wall I'd love community input on.We built a fully branded HTML newsletter to communicate platform updates to our power users and managers as part of a broader strategy to increase adoption.  The HTML is significantly more complex than the shared template. Roughly 600+ lines of fully inline-styled code, 5 major sections each with multiple sub-sections, 6 alert box styles with colored `bgcolor` backgrounds on `<td>` elements, 4 externally-hosted screenshots via Docebo's CDN, and a VML gradient header for Outlook compatibility. All styling is inline (no `<style>` tags) and layout uses

Hi Docebo community! I'm working on two issues with our white-labeled Docebo instance and would love some guidance.Issue 1: Google search snippet showing "Browse Docebo's courses and learning paths" When users Google our learning portal, the search result shows Docebo's default language instead of our brand name. I've tried updating the text via the English translation settings, but the change isn't reflecting in the Google snippet — it's only adding text beneath our header on the page itself. I've also tried clearing the field and adding a tab space (as suggested previously), but the old text is still appearing in Google.Is there a specific translation key that controls what Google indexes? Since we are using a white-labeled Docebo domain (not a registered custom domain), does Google re-crawl need to be triggered through Docebo directly? Any tips on getting our logo to populate in the Google search result as well?Issue 2: Sign-out redirect When a user signs out of our Learning Center,

Has anyone run into issues with the Connect Outlook RSVP integration after using the new ILT session duplication feature?We're seeing calendar invites not going out, and our working theory is that duplicating a session triggers the Connect recipes before Zoom info is configured on the new event. Curious if others have hit this and whether there's a workaround in place.Thank you!

We are having persistent 500 errors for all PU trying to access the Learning Plans tab through My Activities for every one of their assigned users. I’ve recorded videos demonstrating the errors picking random PU from our platform and random of their assigned users.Is there anybody else experiencing those errors?I cannot believe that Docebo support came back to me that it will be fixed after 1 week?!?!?! It was working before. It’s not a new feature - how can they just break Core functionalities to live platforms without any regard to paying customers?

with the future SSL certificate lifespan getting reduced to 47 days, how are you going to deal with these changes?  are you going to take over the SSL cert management?  or give us a way to automate these renewals?The depreciation schedule is now as follows:March 15, 2026: Newly issued certificates, including their Domain Control Validation, aka DCV, will have to be renewed every 200 days. March 15, 2027: That lifespan will go down to 100 days. March 15, 2029: New SSL/TLS certificates will be limited to 47 days, and 10 days for DCVs.

Curious if anyone has successfully implemented the native Slack v2 where:An HRIS is their source of truth Users are created & managed in Docebo via an integration (Docebo Connect, Workato, APIs, etc.) Slack v2 is configured using User Mapping (not provisioning) Username is the primary identifier used between Slack and Docebo and is identical in both systemsWe’re trying to better understand how others are operationalizing synchronization in this kind of setup as i’m not finding it feasible and too risky based on available options.Specifically, we’re seeing that the automatic synchronization behavior appears tied to Slack-side events (not what we want). Our concern is ensuring users created/updated from the HRIS flow into Slack mapping reliably and consistently before downstream notifications/events occur. The manual synchronization option is just not feasible nor scalable mid-size to large orgs. A few questions for anyone actively using this setup:Have you found the native Slack v2

Hello,We have just uploaded a number of new courses in Docebo for users to self-enrol in for extra learning, however they are not appearing in the search bar for standard users: However, anyone who is a SuperAdmin can see the courses via the search bar.We have ensured the enrolment options have been set correctly: Is there any reason that these courses would not be appearing for all our users? Thanks!

This morning we had a pop-up in our Docebo instance inviting us to preview Harmony Search.I’ve put in a ticket to find out if all SuperAdmins saw this pop-up, or any other users. We cannot turn on AI features without asking for a review from our IT Security team. Due to the distributed nature of our companies and our L&D teams, we have numerous SuperAdmins in our system across multiple extended enterprise portals. While I’m pretty confident that my team knows the rules (and I sent out a reminder to everyone this morning), a prompt like this one may cause someone to circumvent our process.I reached out to my SCM to ask: Can we ensure that advertisements like this will NOT be turned on for our Docebo instance in the future? Has anyone had a similar issue?

I have an automatic group set up for onboarding to capture job title and start date. However, there are returning employees that do not need our full onboarding coursework, but they get captured in this automatic group. I know you can manually add users to automatic groups, but can you manually remove users from automatic groups, without them being added back when the group rules run? 

Hi everyone,I know there have been past discussions and ideas shared around pulling custom field data from SCORM files, but I haven’t seen any recent updates or solutions.We’re trying to figure out whether it’s possible to get more detailed reporting from SCORM content beyond what’s currently available in the custom report builder. We also haven’t found anything in the API browser that allows access to more detailed SCORM data.We can drill into course report to view learner responses, but this has to be done one user at a time, which isn’t very efficient for larger groups.Ideally, we’d like to report on the following:Username (who answered) Question and the learner’s answer Correct/Incorrect Score Text-entry responses Timestamp Number of attemptsFor context, we’re using SCORM 2004 for text-entry interactions and SCORM 1.2 for multiple-choice content.

Hello, I have several courses that have an Observation Checklist attached.  The current status is that the courses are marked as completed when the user has completed the eLearning, even though the OC is sitting in progress.Is there a way to run a report of all in progress Observation Checklists which indicates users have completed the eLearning and are waiting for the assessment to take place?

I have looked but not found documentation on who can use API’s.  I have a function that wants to pull reporting on a few select courses via API.  I want to make sure if I create a profile and permission it for reporting and the appropriate course/user resources that they will not be able to perform any other API calls sucesfully, only the ‘GET’s’ related to the report they are executing.  That I don’t need to provide superadmin role.  Bonus points if you can share the knowledge document link 😀TIA!

Hello, We are setting up a new extended enterprise for Company 2 in our organization. That means we have set up our new Branch and we want all employees with @company2.com in their email when they SSO  to be directed into this Branch. The problem comes from the branch code.Our current set up is the MS Entra field Location is being used as the Branch Code. But Company 2 has the same locations as Company 1 so we cannot reuse the branch code and have the same hierarchy (example Company1 / Vancouver, Company2 / Vancouver )Given our company structure, we are not able to modify the fields in entra. Is there a way in the SAML settings to concatenate the attributes together for the branch code, so that for example we can have Company + Location as the branch code? 

Hey All,Has anyone used extended enterprise to give users access to training before their start date? We import new users from a CSV output from workday (We do not have the workday connection). If we add a personal email field to their user profile would we be able to merge them once they have started? Looking for recommendations on how to implement this.

I’m coordinating a course with three sessions occurring throughout this year.  The course relies on the Forum, asking participants to respond to questions before the start of each class in the session (works). As I’m approaching the second session, is there a way to limit the visibility of the responses in the first session?  I’d like new learners to have a fresh slate and also want to preserve the comments/conversations from the first session. 

Can anyone share or point to a better explanation of what Spaces do in Companion?  The documentation is good on how to set them up, but not really what they’re for.  I’ve set-up some trial spaces and when I’m on the assigned URLs I don’t see different responses based on the assigned resources, so i feel like I’m just missing someting basic somewhere.

Hi all! Big thanks to everyone who attended the DU Live that we hosted on April 29th. If you missed it, you can catch it here on demand. There were a couple of Q&A questions that we didn’t get to, so we’ll answer them below. Feel free to also use this thread to ask any other questions that you’ve thought up!Question Answer Can we get access to the slide deck and the links to the resources? Happy to share the resources! Those should all be linked in the description of the DU Live, and down below this Q&A table as well; let me know if I missed any. (Would also love to see any other design/HTML/CSS resources that other Docebo admins have liked – drop them in the discussion below!) Can you share the HTML and CSS for the Docebo University landing page? I’ll link a version of it it here. Read the notes carefully as it can be a slightly quirky page to work with. :) When I had AI create html/css and added the css to the branding area, there are times it doesn't work correctly.

Hi EveryoneWhen accessing a course via Course Management the ENROLMENTS tab and the REPORTS tab still include deactivated users.  Why is this and can they be removed/deactivated so that a report can be run from the course page instead of having to use the reports function from the Admin menu?Many thanks

We have created a scheduled report for external trainings waiting for approval that runs every three days.  The vast majority of the time, there is no data in the report (not trainings waiting on approval). Is there a way to only have the report send if there is data in it?

With the launch of Companion, I was surprised to see the button under my profile that allows the user to self-configure access to the extension. Tried a dozen different CSS options to hide this button and while it  seems to work in dev mode, when I load the code, the button continues to appear. Anyone had any luck hiding it permanently?Reason we would like to hide it is we need to test it and prepare a comm plans before we allow users to use it. Especially where we have no spaces prepared, and there also seems to be an issue with only providing the user with the root url - does not understand the concept of the sub domains (for extended enterprise)  

Has anyone figured out how to / whether it’s possible to customise the background colour of the new user menu and top banner in the new navigation mode? As you can (hopefully) see from the comparison images below (new navigation mode at top, legacy version below) we previously had the whole page including top banner all one colour, now it’s defaulting to white and I can’t see how to adjust this.    

Hi everyone, I’m Elvin Torres-Alicea from the Docebo Support team and I would like to share some informational guide on how to gather a list of the current country values that can be used for user mapping via csv import or externally via your custom implementation. This guide will assume you have access and interacted with the api-browser for your platform. I will be also attaching a sample CSV file on how the country should be added to the CSV and a parsed-out list from the api-browser result. Please see the attachment’s section below to download the document. More Knowledge base articles for additional fields:https://help.docebo.com/hc/en-us/articles/360020125379-Creating-and-Managing-User-Additional-Fields Feedback/QuestionsWe’d love to hear your thoughts on this guide and if it was helpful for you. Please share any feedback and/or questions below.

I’m trying to create a group that does not include users with a specific email address. Ideally that would be done with a “does not contain” operator, but that is not an option. Has anyone else need to create a group like this and did you come up with a work around? Any and All help appreciated!  

We have recently implement Docebo, but have come across an issue with the ‘renew’ button for certifications and retraining. Classroom training is booked on behalf of learners by a central admin team. However, if learners click the ‘renew’ button for the associated certification after their training has been booked, it then cancels the training booking/resets the learners status. This is causing a lot of confusion for learners and additional work for our admin team. Has anyone found a solution or workaround for this?

Hi Docebo Community,We have started rolling out Learning Plans for each Job Role in our company, so that learners can see the courses that are expected of them. We have encountered an issue where a certain number of the courses in the learning plans some learners will have completed already previously. When we migrated to Docebo, we (for valid reasons at the time) decided to create shell courses based on the entries from our previous LMS and our training scheduling system (Civica’s Carval HR for those curious). These shell courses were prefixed with the word “RETIRED: “ so that we could identify them as historic entries. We then created new courses in Docebo for courses we still wanted to use (so the catalogue was not cluttered with redundant and unused courses). The retired course and the new course were NOT linked as equivalents as this prevented certification renewals from working correctly (Learners would click on Renew, but the LMS would immediately mark their renewal attempt as c