Product Q&A

Ask questions and get answers about Docebo products.

  • 3,246 Posts
  • 12,493 Replies

3246 Posts

K
Novice II
kmanojNovice II
asked in Product Q&A

Get enrollment details of deleted sessions

In my org, if there are not enough people enrolled for an ILT session, we cancel the session automatically.However, we’d like to still see the list of people enrolled to the deleted session. The goal is to contact them when another session is available. How should be go about trying to do that using Docebo?

3
steveninfinger
Helper III
2 years ago
J
Novice I
jbirriNovice I
asked in Product Q&A

Changing a name on an issued certificate

Hi there Docebo Community. I wanted to ask if anyone knows the best way to change a name on an issued certificate?The background to the question is, we had a user that didn’t realise their name was incorrect on the platform until they completed a course and viewed their certificate.We changed their name on the platform, changed their course status to in progress, then changed it back to complete but the certificate name didn’t change.Is there a simple fix for this?Many thanksJoe

2
J
Novice I
2 years ago
N
NASSCO AdminNewcomer
asked in Product Q&A

Looking for way to enable the repurchase of a course

Our cancellation policy for ILT courses requires a student to be able to repurchase the course at a future date. The only option we have found is to unenroll the learner from the original course/session. However, we then lose the audit trail that the student had been absent/no-show. Any suiggestions?

1
jbridges
Novice III
2 years ago
mwd
Contributor II
mwdContributor II
asked in Product Q&A

How to display an ILT event calendar on a page?

Hello, I am hoping someone has done this before - it seems like a common thing. I want to get an event calendar on one of our pages to show the users events they have not registered for. The only calendar widget is the My Calendar which shows courses someone is registered for - am I missing something or can this be repurposed for a general calendar? Maybe a custom HTML widget is the way to go instead but I can’t find anything in the Docebo docs for this Thanks

4
L
Contributor I
2 years ago
C
Contributor III
CDoergerContributor III
asked in Product Q&A

certification or other method?

Background: My company issues a certification (right to use a product) after an educational course + test. The customer must pass the test to receive the certification. It seems that all scenarios in Docebo are based on the learner taking the course, not passing the test. How can we set up a Certification based on the course + test score? Bonus question: is there a way to put a certification number (or any other additional information)in the learner’s profile? Or, if it was put on a certificate - is there a place for learners to collect important information?

1
pmo
Docebian
2 years ago
Justin_Jones
Novice I
Justin_JonesNovice I
posted in Product Q&A

Design challenges with small course catalogs

Challenge: Balancing attractive page design with flexible course visualization when there are only 1-3 courses to show the learner. Current Approach: Custom HTML pages directly linking to the courses.We have 1 html page with 3 cards (1 for each course) and a dedicated page design (1 page for each course) for the learners to are only supposed to see 1 course. Desired Outcome: We would like to set up a single HTML page that leverages a course catalog widget (or something similar) to serve our courses up to the learner in a way that is flexible and dynamic. We have tested this but it looks really poor when only 1 course is displayed. Why Now? We have learners coming into our courses all of the time. As we release new versions of the three courses, we need to keep in-progress learners and older learners in their respective versions while pushing new learners to the new content. With our current approach directly linking to courses via HTML pages is simply not scalable. Ideally I would love

0
Justin_Jones
Novice I
2 years ago
B
Influencer I
BHDanInfluencer I
asked in Product Q&A

Branch name and code paths?

Making CSV files to import new users I want to make sure I understand what they want for these fields. I think Name path would be Company-Branch.  Then Company Code - Branch Code?  Can anyone tell me if that is correct?  Or what correct format is.

5
alekwo
Guide III
2 years ago
D
Guide II
dianex.gomezGuide II
asked in Product Q&A

Recommended Image height for widgets

I am trying to determine a good starting point for image height for widgets on pages. The documentation only talks about with.Images are displayed in order to fit the available width. Since the original image ratio is preserved, the widget height will be resized accordingly. Make sure the image width is not smaller than the widget width, or it will be scaled up and might look blurry. Widget widths are  444px for 1/3 row widget, 680px 1/2 row widgets, 917px for 2/3 row widgets and 1390px for full row.I am not a graphics artist and I need to ask for approved images from Marketing, who is asking me for the aspect ratio (height x width). I will be using a combination of 1/3, 1/2, 2/3, and full rows. Does anyone have any recommendations?

1
N
Docebian
2 years ago
H
Docebian
hilary.krottgonzalesDocebian
asked in Product Q&A

Is there a course limit to the Contests in the Gamification App?

Adding this question on behalf of a client and for visibility in case others may have the same question.  Yes, the course limit is 10 courses. 

1
H
Docebian
2 years ago
B
biancaaNewcomer
asked in Product Q&A

Options for Displaying Sequential Learning Plans

We use Docebo for internal company learning, and up until now have only had sales content. We are working on opening up our platform company wide and will start having all our required onboarding and training content here. We want to provide different content for different employees (such as sales, managers, etc), but there will also be LPs all employees will be required to complete. We have been looking into channels and catalogs. However, we have run into a few roadblocks with this.We need our content to be sequential, so we currently have enrollment rules setup with groups for our Learning Plans (we currently have around 11). But once we open to more than sales content, we want to be able to filter the Learning Plans down to only show specific content. Since all our content is currently sales, we use learning plan widgets to show the progress of LPs, but the display will eventually contain our new non-sales content we release.We are struggling with finding a way to utilize channels

5
Bart_at_Yamaha Motor
Helper II
2 years ago
haziehalim
Contributor I
haziehalimContributor I
asked in Product Q&A

Registering two different ILTs same day and same time

Hi all,I did a test in my platform regarding the subject above.Scenario: A user did a self-enrolment to one ILT. A few days later, he enrolled himself to another ILT that coincidentally fall on the same date and time of the first ILT. System allows the enrolment and now the user has double booked himself.Is this correct or is this a bug?Thank you.

2
haziehalim
Contributor I
2 years ago
N
Helper II
ncassellaHelper II
asked in Product Q&A

Send attachment with notification

Can you attach a PDF to a notification? 

9
Lucy.blake
Helper II
2 years ago
Loupetron
Influencer II
LoupetronInfluencer II
asked in Product Q&A

Putting a navigation menu on a page

I’ve got one page that has a lot of catalogs that all fall under the umbrella of HR & Wellness.I want to put a quick navigation menu at the top of the page so people can quickly jump to the catalog they want.I found the CSS IDs of each of the widgets, and created an HTML widget with links that points to them. e.g. if the widget is doc-widget-341, I make a <a> tag that goes to “#doc-widget-341”.However, the page reloads with every clicked link. Can someone tell me what I am doing wrong here?Here’s the code I created:<a href="#doc-widget-140">Webinars</a> • <a href="#doc-widget-141">HR & Wellness courses</a> • <a href="#doc-widget-282">Performance management</a> • <a href="#doc-widget-193">Compliance courses</a> • <a href="#doc-widget-341">Diversity, Equity, & Inclusion</a>Thanks!

7
Loupetron
Influencer II
2 years ago
Elle
Novice I
ElleNovice I
asked in Product Q&A

Are there easy ways to run these two reports?

Courses that have no training material. Users with no courses or learning plans assigned.I’m planning some fun end-of-year data cleanup. Thanks!

4
alekwo
Guide III
2 years ago
haziehalim
Contributor I
haziehalimContributor I
asked in Product Q&A

How to identify shared survey

Hello everyone,May I know if there’s a way that we can identify which existing survey is share tracked?Thank you. 

4
haziehalim
Contributor I
2 years ago
cathyp
Influencer II
cathypInfluencer II
asked in Product Q&A

Home page Logo

Is there a way to make the graphic on the site clickable to the homepage? I created a link to go to the ECI home page, but it would be much easier for users if they could just click on the eci Learning & Deveopment log. I cant figure out where that “lives” in order to edit it? 

2
cathyp
Influencer II
2 years ago
C
Guide I
Chelsy KoshyGuide I
asked in Product Q&A

Notification for extended enterprise

In the extended enterprise, we have created a subfolder domain (ourplatform.docebosaas.com/subfolder) for our domain (ourplatform.docebosaas.com) and assigned a branch to the subfolder domain. Then I set up a notification for that branch. But when the user in that branch receives the notification it shows the domain ourplatform.docebosaas.com instead of ourplatform.docebosaas.com/subfolder in the site/course URL . Has anyone encountered this problem or has any idea how to fix this?

6
C
Guide I
2 years ago
haziehalim
Contributor I
haziehalimContributor I
asked in Product Q&A

e-Learning Time Option

Hi everyone,I am now seeing an updated version of Course Management in my demo platform. The usual tabs that we see on top has been moved to the left side of the page, and some of the fields have been combined.May I know where do I find time options for e-Learning where we can set start date, end date, soft deadline and days of validity?Thanks a bunch!

10
haziehalim
Contributor I
2 years ago
cathyp
Influencer II
cathypInfluencer II
asked in Product Q&A

Reorder courses in a catalog

Is there a way to reorder courses in a catalog?  I have a part 1, part 2, and part 3 of a series and want them grouped together (not in a learning plan) in my catalog. As you can see below they are out of order. How can I reorder them?  

3
N
Docebian
2 years ago
nicole.roman
Influencer I
nicole.romanInfluencer I
asked in Product Q&A

Discover, Coach, & Share as a social platform

Our users like to build a community with other learners in the same program as them. We had previously used Facebook groups to encourage the social aspect but are now looking to possibly utilize Discover, Coach, & Share as a social platform to help us centralize our users in Docebo. Is anyone else using DC&S this way? Is this even possible? 

3
nicole.roman
Influencer I
2 years ago
R
Helper I
Richard.HarknettHelper I
posted in Product Q&A

Teams recording missing

Hi allThis may be a Teams/Microsoft issue but at this point we’re not sure…We have been using Zoom for our webinars but have finally got around to integrating Teams. We are using a shared resource account for the integration and the session launched and all was fine. I recorded the session in Teams but I now can’t find it. It’s not in my Streams or in the Streams of the account that was used for the meeting. Do recordings work fine for you when using Teams integration and if so where do you find the recordings?It’s OK - we tracked it down to my OneDrive instead of Streams.

1
erin.brisson
Docebian
2 years ago
T
Helper I
tommyVanHelper I
asked in Product Q&A

Is there a way to pull ALL courses?

I just want to see all courses by Title, without having to enroll someone in each course. Is there a way you’ve found to do this? Even API doesn’t spit out all results. 

11
T
Helper I
2 years ago
L
LoganNewcomer
asked in Product Q&A

Browser Recognition - Docebo backend

Hi Docebo,We get a lot of students stating they’re using Firefox when they’re actually using Safari. If a student continually lies about what browser they’re using its a real time suck getting to the truth of the matter via screenshots.I’m wondering if there is a way for docebo to determine what browser a student is using on the backend? If so I would like to suggest this feature be added to future releases. Thank you, Logan 

2
alekwo
Guide III
2 years ago
M
Novice I
MerejayNovice I
asked in Product Q&A

Fill in the blank

Whenever I try to add a fill-in-the-blank question after I type the question and answers, and hit save.  I get the following message.  I do not see any option to type the title in?  

2
M
Novice I
2 years ago
K
Novice I
KLCNovice I
posted in Product Q&A

What was your implementation journey like?

Hello Docebo community friends! I am reaching out to this wonderful and supportive community because we are currently in the process of implementing our new learning platform with Docebo. We are still in the early stages of our implementation, so as you know there’s a tremendous amount of work ahead of us. We are not the first (or last) company to implement Docebo, so I though it would be beneficial to reach out to see if my community friends would be willing to help us in our journey. I would like to start by asking a few questions. How long ago did you implement Docebo? What do you know now that you wish you knew then? Would you be willing to share your UAT test scripts with us? What was the hardest thing to complete in your implementation? What type of feedback are receiving from your users? Would you be willing to connect via phone for a quick Q&A session? Lastly, any overall advice for us? This community is a wealth of knowledge, so any testing materials, advice, or expert kno

4
K
Novice I
2 years ago

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