Product Q&A

Hello, we create our new users via user sync for external users and via the nightly CSV import for internal users.  (salesforce integration)We would like to send a Welcome to Our Company email directly from the LMS when a new internal user is created via the nightly CSV import process.  The notification option:  “User has been created (by administrator” which "Triggers when a Superadmin creates a new user account." works well when I do it manually for both the internal and external groups get different emails.  What I am trying to figure out: Can we use the automated user creation notification when we are using the out of the box integration with Salesforce to create new users. to send the users that are created automatically the notification?  And if not, is there another notification that would work in this cas

We are trying to add a video (welcome to our LMS and here is how to navigate) that pops up after login. Any ideas on how/if this can be done?

How do you do likert scales of 5 or 7 points without naming each one? I tried doing a blank space and that didn’t work. Studies show that by putting words over the numbers it effects the scoring. Since I’m aggregating with other survey tools, I want just words with the endpoints and the midpoint, but not every number. 

I would like to build a widget custom page with a widget to display a custom selection of catalogs (I got that) and then a widget to display Courses and Learning Plans, but only for the same custom selection of catalogs that I am choosing to display on this page. Is it possible to limit the Courses and LPs to certain catalogs? Thank you!

Hi Docebo Squad!Looking to see if anyone has any good ideas or work arounds for this need.We have a learning programme that will have bi-weekly drop-in sessions. We want participants to come as often (or as little) as they like. However, they must attend one at a particular point in the programme where they will have been asked to prepare some reflections to share in that drop-in sessions. How would you set this up in Docebo? All ideas welcome. Thank you!Aimee 

Hi All, I’m curious if this is something I am seeing simply as an admin or if all users see this. When I review catalog courses by click on the Course Catalog link via the User Menu, courses will show that I’m enrolled even if I completed them. However, when I review the courses via the My Courses and Learning Plans sections, they will correctly show my status as completed. Is this done intentionally? Does this only occur when new versions of training material are uploaded? It seems confusing to me as a learner that they would show differently.Thank You! Jason

Has anyone else had the following bugs when previewing the new layout and course player?‘Back’ button issues. This button seems to not work.  Dimension issues. Our current dimensions for HTML pages don’t fit neatly in the new course player.  A video is set to auto-play in the ‘Properties’, but it did not automatically play when I previewed the course. 

Dear allI’m still having a hard time using the notification table when creating/updating them. Here I have selected 8 courses… but no way to filter or understand which ones were selected ! Any recommendation ? or upgrade scheduled on this basic “table filtering need” I saw this… but no news about it

I know easily how to get a notification to schedule every day. I know how to schedule a notification for every monday,But is there a method where I can say…I want this notification to run Monday, Wednesday, and Friday at 10am every week.I come from an IT background, so I am wishing the system was more CRON like in its flexibility.I find sending a notification every day is too much and once a week is too little.But I also think having to setup multiple notifications (especially with no way to duplicate an existing notification and just tweak the day) is a bit much.Am I missing something?Thanks!

We added an additional enrollment field at the request of management to help with some reporting need. The field is added, but it is not showing up as a selectable field in the View Options for a new report. Has anyone run into this? 

Has anyone used Docebo Shape to make policy documents more engaging? How did you implement? Shape, linked PDF and Knowledge check?Would love to hear about your experience. Was it well received by the learners? Any before & after stats?  

We provide industry training, and our user community is interested in us creating a job board that would be available on our Docebo platform. Curious if anyone has done anything like this? And if so, how did you set it up?

Hello everyone,I am trying to figure out ways to make the course validity more visible, so that users are aware and can see it clearly, that they have xx days to complete the course after first access date or enrollment date.The issue is the validity days can only be seen in the Task List widget, as long as it is not more than 90 days, upon hover. This is not visible in the widget pages/catalogs until it is overdue. We have a page that shows all courses for the learners, and it best to show the validity days clearly, even better if the courses can be sorted by remaining validity days.We are not using the Validity Period (by dates) feature because our courses have global learners with different enrollment period. I’m aware that dates can appear on the All Courses page, but it is not ideal for us in this case. We don’t want to duplicate courses just for this purpose (getting users aware of course due period).I might miss some features in the platform (if th

Hi people,I’m new to Docebo and Docebo’s Community. I need to write a report about Docebo’s features to show that the platform has the requirements to be subscribed to a Public Entity in Italy.The report must contain the following information.• the training typology/s for which it is configured (with specifications on optional, compulsory and/or transversal module);• access methods;• the type of support provided to the student during the course (e.g. presence of a tutor, etc.);• the method of verifying learning (intermediate tests and final tests);• the method of administering the satisfaction survey questionnaire;• the commitment to allow the Fund access to the platform during the verification of the application for membership;• the mechanism for tracing student attendance, the procedures for verifying student access reports and the related archiving methods;• the report template certifying the achievement of the

Is it possible to create multiple enrollment rules at one time? For the last two years, we have made approximately 400 rules to enroll different groups of users into specific courses and learning plans. At the end of the experience, we then have to go in and deactivate each of those rules so that new users aren’t added. Is there another, more efficient way to create multiple enrollment rules so we don’t have to do them individually? 

Is anyone aware of a way to trigger certificates and training material for an ILT by attendance? For instance, we have multiple sessions/events in an ILT course, where we want the same training material content and certificate to be awarded upon attendance only for the sessions/events that have taken place. We do not want the materials/cert to be available to the learners who are signed up for an upcoming session/event that hasn’t taken place yet. Any ideas?

I am trying to go through the Localization Tools to figure out how to update the terms “E-Learning” to something else (in this case “Recorded asynchronous distance learning”) but when I search it comes up as being used 84 times in the platform. Is there a place I can go and update it once instead of going through each instance? And more specifically, does anyone know what this specific instance is called in the code so I can find it and update it? (See the screenshot attached, where E-learning is on the course block on the catalog.) 

Here’s my scenario. We initially had a quiz embedded in a SCORM module, but we’ve now split the SCORM module into two separate modules -- one with just the content and one with just the quiz. They’re contained in the same course. If someone completed the course before the split, will their initial course score be maintained even though we added an new SCORM module with a separate quiz to the course? Or would they need to take the new quiz? 

Hi everyone, I’m Elvin Torres-Alicea from the Docebo Support team and I would like to share this informational guide on Downloading New Reports via API using postman. This visual guide will cover the different API calls needed and information on the values needed to successfully download the report. The guide will assume that you already have postman installed on your computer, have a working Token authentication Fetch Call, the API and SSO app is installed and configured with postman. More information on how to get an authentication token on the following KB.

Hello! We created custom badge images using the size specs provided by Docebo, but viewing them from our mobile app, the  images are extremely pixelated and blurry. We’ve had a ticket open for weeks trying to resolve, and have even adjusted our image size multiple times based on recommendations from the support team with no success. We’ve been told that the API that moves the badge images into the mobile app transforms them to 128x128 so we tried that size, but that did not help and they were still pixelated on the app.  Does anyone know how Docebo creates their stock badge images? Looking for the software they use to design, how they export, the size, quality, etc - anything that we might be able to try to replicate on our end because so far, we’ve had no luck. Their stock images look sharp and clean, but our custom ones do not :( Thanks!

I’m creating a course and want each individual assignment in the course to have it’s own due date (i.e. Assignment A is due June 1, Assignment B is due July 1, Assignment C is due August 1, etc.). I have a visibility date on the course as a whole (so everything needs to be in by September 1), but can I set it up so that learners are notified when a specific assignment is late?

When adding a thumbnail to Learning Plans, I am using the same image dimensions (800x 400) and file type (png) as the images that I upload to courses. However, the learning plan thumbnail appears blurry in the course catalog.I’ve used the same Canva project to create these images and they all have the same font size and image size.Does anyone know what might be causing this (image on right is learning plan)?Thank you.Image on right is learning plan and is blurry. 

Hi, when user SSO with their email address, their username is email, but the email field is empty. This has been a problem when I want to apply automatic conditions for creating groups. As creating groups doesn’t support `username` as the condition, there’s no options for me to create the groups unless I manually create some additional fields or input their emails. Is there any way that can automate the process for assigning certain users to groups? 

Hello, I’m pretty green to Docebo and I’m setting up some ILT courses and want to produce certificates after the course is completed. Normally, we have this in PP and just print it out, but I would like to do it through Docebo this year. Looking at the certificate area in docebo, I don’t know where or how to start. I tried looking on Youtube for some step by step instructions, but I’ve come up short handed. Does anyone here have experience with creating certificates? Is there a video that lives anywhere that shows how to do this? 

When developing Notifications, is there a list of “global shortcodes” that can be used in all notifications (outside of the specific shortcodes listed per notification type), such as date and time?