Product Q&A

Good morning Docebo Community.I would like to set up a course that asks users a question - using a text entry, completely free-form - within a SCORMed course (made using Storyline). The SMEs are hoping that we can save/file the responses and email them back at a later date (a sort of ‘see how much you learned’ type of idea).The first part of this is easy, but my issue is that once i have the responses in the LMS, how do I know who answered what? I look in Reports, then ‘Training Material Statistics’ & click on the module in question, then click ‘Answers Breakdown’ to drill down & find the responses. But it’s all anonymous. Is there another way to do this so I can see what user wrote what response? One thought I have is whether I can piece things together if there are multiple text entries within the module - i.e., including a separate field for the user’s name & one for their email address. Maybe the Answers Breakdown are ordered by user. I could test this myself easily eno

Does anyone know how the “Courses to Finish” list is sorted, AND if there is a way to change the sort options? I’d love to have the list sorted by DUE DATE, in descending order, so what they have to finish is listed first. But I’m guessing it’s by enrollment date.Thank you,Jennifer

We use coach and share and have experts assigned to various channels but the topics of the channels are pretty broad and thus a random selection of ‘suggested experts’ will make the learner believe that there are a curated list of experts base on the topic of the file they are sharing. Is there a way to remove this section of ‘suggested experts’ or at least influence the list of suggested experts more? Is it just completely random who is selected or is it based on who’s been active more recently or has not been active in a while?

We have many blended courses in which learners attend an ILT virtual event and then are assigned tasks/study to complete offline in preparation for the next day’s event.We want to add the Q&A widget to these ILT courses so that instructors and learners alike can easily share their questions and learn from each other while completing their self-paced materials outside of the webinars. But the Q&A widget is not an option in an ILT course. Is on the roadmap? Are there any similar workarounds/features? 

Hi GuysCan you tell me how and where can I see other peoples idea and their status?My predecessor had more than 50 idea suggested and I have no idea how to see and l look for them...they also had an id number for example: LMS-I-1082 or DL-I-577 I cant find anywhere…Thanks 

Hi all,Data refresh hasn’t been working so I opened a ticket. In reply they just sent a KB article that lead to a new question. Remember that you can refresh on demand the data of your reports up to a limited number of times per day and a limited number of times a month (n times in January, n times in February, etc.).  Anyone know how many refreshes we get a month or how to find out?  

Any ideas on adding a message board to a page?   We are looking to have a running conversation if possible on a page.  Temporarily using an asset in a channel.  Any good ideas out there? 

We provide client training, and our clients often have one administrator that is granted a power user. This users has visibility to their client branch and their users to follow up. I have also given them visibility to all premium catalog, so they can see an overview of all courses, how many have enrolled, progress and ability to enroll their users into courses they see fit.  However I am struggling with the power users permissions. Issue: if I set priveliges to all courses within visible catalogesThey also see courses that is visible, but behind a payment plan and only administrator can enroll users into. However, the power users can easily enroll users intro these courses as they are visible to all in the system. A bit of a marketing thingy.  They also see courses that are under maintenance. Because they are not fully developed, or deprecated. This is also very unwanted behaviour.  The only way I can get where I want, is if I manually select each and every course they should have acc

Hi All!New-ish to Docebo, and this might be a very basic question.  However, we are getting feedback from employees with frustration in navigating in their learning plans.  Is it possible to set-up a learning plan so a user is automatically gets moved to the next course instead of having to get there by navigating via breadcrumbs?Below is the workflow are advising people to use now to get to the next course, but people seem to be having a hard time with that.  Any suggestions/tips would be recommended! 

I will be going back and redefining my PowerUser profiles, and I’m trying to identify how many I need and I’m confused with the cross over of Branches and Profiles when it comes to Notifications.When creating a new notification, I identify the specific Branch that notification applies to (our notifications are branded and specific):The next step is to identify the ROLE.DO I NEED TO CREATE A SPECIFIC POWERUSER PROFILE ASSIGNED TO THE BRANCH? Or will it only get sent to the PowerUser in the branch I identified in the step above?I am assuming (I HATE TO ASSUME) that if I have a Profile called COURSE AUTHOR, and identify the Power User with that Profile, it will only send it to the PowerUser in the Branch identified above, and NOT to ALL COURSE AUTHORS.Please confirm that this is like a Venn Diagram, it sends it to where all of these specification overlap. Signed: Paranoid Sending Too Many Notifications

I opened a support ticket but wondering if others are seeing this issue.  The enroll users tab is disappearing from our power users.  I have 1 user I screenshot with the tab at 4:30 pm yesterday. At 9am today it was gone.  Noticed it missing from 1 person a few days ago. now no power users have enrollments 

Hello! We are utilizing the retraining piece for compliance items that need to be taken every x amount of years/months/etc.  We have notifications set up to go to learners when they are coming due on a retraining, however not all our learners have email or use a computer unless someone tells them they need to complete something.  Is there a way to have retraining's more visible to learners besides going out to the My Activities page?  Can they be brought back over to the Not Started area of the task list?  Is there a way for a notification to go to the leader of the learner? Thank you!

Is there a way to add a group to a manager? I’m currently manually adding employees to a direct manager in the sandbox but this isn’t feasible for our growing teams. 

Hi all,Would anyone know the recommended pixel sizes of Shape images? Also, this would be the same question for videos uploaded onto Shape. Vertical/Horizontal axis ratios would be good as well. Additionally, would anyone know the maximum file sizes we can upload?

Hi all,I’d like to pick your brains over sensitive data exposure & Docebo course access.We have two groups of people accessing our LMS, one are internal, the others contractors. There are courses that we do not want contractors to view. Thus I have set up catalogs so that they can only search or browse to those courses that we allow access to. We do not use the public catalog at all.The problem is, if someone (be it internal team leader or power user) enrols them on a course, they can see it, even if it isn’t in the catalogs they can access.How can we restrict content?Wihlst at the moment this isn’t major, as contractors are covered explicitly by contracts, this question will become critical when we open the platform to a further third group of partners who are not covered by contracts.

We have noticed the following bug/issue:User learning experiences/results are not kept separate between primary domain and sub-domain, instead they are delivered to the first login method.Environment:Primary Enterprise Domain Extended Enterprise sub-Domain One person Two unique usernames, two unique email addresses, two unique login processes.Context:When a learner who is internal to the company and thus has a user account within the primary enterprise domain, also has a user account with a different email address and different username.  If they have either recently logged into the primary enterprise account in their internet browser of choice, but the log into the extended enterprise sub-domain with their unique username, Docebo Learn will apply their learning experience when logged into the extended enterprise sub-domain user account to their primary domain enterprise user account.The Ask:Docebo should look into this bug/issue developmentally, for underlying causes in coding in how

HiWe need to allow learners to access Rise360 training that is hosted externally (https://www.mylocation.com/rise). Is there really no “Link” item to be added as a lesson?I don't need it reporting back on progress, jest completion when accessing the link.any elegant solutions?

Hi Community!We just received feedback from our soft launch testing group and their number 1 issue was around creating playlists. Everyone in the testing group expected to find a “Create Playlist” button, rather than selecting an asset first and building a playlist from there.Has anyone received similar feedback? Have your users got used to this way of creating playlists? I don’t think there is anything I can do to change how this functionality works?Thanks!Hannah

Just wondering if it’s possible to have users receive certificates for training materials instead of courses as whole?

Hi team, I’m trying to use an embedded link to go to an interactive infographic (we are using Visme). However, the code doesnt seem to be working with the HTML widget. I’ve asked Docebo support and they didn’t really have a good answer. Has anyone else tried to do this and have a solution? I can provide more details too. Thanks, D’Arcy 

I have created a new widget and inside that widget I created a page with two new widgets that will lead to a page with different catalogues of courses. My problem is with the page with two widgets: When users click the widget and it goes to the page with the two widgets, it states error 403. I assume it's an access problem, but how do I give access to a page? All the users are in the correct branches.  

I want to get only the fields “id” and “last_update” from this endpoint: /course/v1/courses (full link: https://<our_domain>.docebosaas.com/api-browser/#!/course/Courses/Courses_course_v1_courses),  and specific fields from this endpoint: /course/v1/courses/{id} I searched in the documentation of these endpoints but didn’t find how to do it.

Morning all,I am having a complete mind blank today and need reminding of something…I have 2 courses that new starters need to complete, but the second one only has to be completed by lawyers, not all new starters.  I have added the first course to the enrolment rule that automatically allocates the mandatory courses to all new starters - that is fine.  I want to have the second course automatically allocate to lawyers only once they have completed the first course, but can’t for the life of me remember how to do it!HELP!

Hi, Is there a report that includes the time zone for the sessions?  I have sessions in 3 time zones and need to report on each individually.  I’ve looked and can’t seem to find this field in the old or new reports.TIA

For some of our courses we have an assignment that needs to be evaluated before the learner can complete the course. We just want the assignment to be a pass or not though and not have to determine a score out of 100 each time. Is there a way to remove the score part using CSS script or something? Has anyone done this before or found another work around?