Product Q&A

I want to Disable cost center and department prompt when registering for a course- When any of our learners try to enroll for a course they are prompted with these additional fields as follows and we want to disable them-Can you suggest how to disable them as this is not required and somebody by mistake has initiated this process?

Hey all! We’ve been testing the new course UI as time permits. We’ve found some super exciting things as well as a few issues. With the amount of change that this brings for learners, I would love to have a detailed project plan outlining all the things that need testing (i.e., various course settings and configurations, training materials) and how each of them display / perform in the old UI v. the new UI. I would also like to create a comms plan. Does anyone have a project plan and/or comms plan, even its a draft?

We are in the implementation phase of our relationship with Docebo and I am struggling to determine the best structure needed to accomplish our long term goals.  We plan to use the platform for everything from onboarding, compliance training, management training, general training, business line specific training (think sales, account management, accounting, ect) and eventually client/prospect learning.  Some of the training will be required, some self-enrolled.  Does anyone have pointers on setting up Branches and Groups?  Maybe something you learned after the fact and wish you would have done differently.Thank you,

Hi all, we recently implemented Docebo in our organisation, and 8 months in we are working through what our best options are for creating the most efficient Course Review and Maintenance Process. We want to establish a structured process for systematically getting course owners/SME’s in the business to review and maintaining their courses within the platform, especially with a specific focus on Health & Safety, and Compliance training. We have a lot of compliance training in our business, and currently there are about 1500 courses live.  If anyone has any ideas on how they currently use Docebo platform to support their Course Review and Maintenance Process we would be very grateful to hear them.  Thanks!

Does anyone have a solution in which they allow their customer to contact their training operatiosn team from Docebo? Almost like creating a ticket.

I would like to upload a FAQ document with an option to add a search functions, eg. you just type in a specific word and the document offers you all Q&A than contain that word. In our case it’s useful, because the Q&A are often cross-course. I was told in the help centre that this does not exist for the moment. What do you think to add this kind of feature?

Hi! Does anyone have any best practices for certifications? Specifically we have a region of employees who have various courses that expire in 1, 2, 3, 4, 5 years. I have the certifications and notifications set up, but does a certification expiring automatically re-enroll them in the course?Besides notifications, any general best practices or tips so our power users and employees can easily stay on top of their certifications?thanks!

Hi - we have been running into a dilemma and have been working tickets (unfortunately for an extended duration) to try to understand why certain Go1 courses are failing to load for users intermittently.The usecase is that we use certain course materials “off of the shelf” that help to cover us in some regulatory spaces. When people take the course year 1? The course is marked as completed. Year 2? You need to do something to support getting a fresh training material again. Because if you keeping a persistent learning profile? A person will be graded as completing the course as soon as they open it (as the training material was completed in year 1).A prescribed approach is that we receive skinny SCORM files to help record the training for the next year so that the training material supported getting “knocked on the door again”….but we found that a few random folk continue to run into this fail to load/ user inactive error.I am sharing to see - has anyone else had this experience? How di

Hello all,We are working towards monetizing our content.  Our content is delivered both in e-learning and ILT modes. Currently the content is freely available to our audience (we are a startup).   I have been reading a few threads and it seems the way (possibly the only way) to go is to make use of the e-commerce app but there are gaps; e.g. managing payments outside Docebo.I would personally prefer to manage such payments outside the LMS.  Having prior experience with other LMSs, I am thinking credits here; not Docebo’s continuing education credits that had me briefly confused but credits as a form of alternate payment to buy courses, allocated as part of contract/licence etc.  Credits are then updated in the LMS for groups/branches of users and they can collectively use such credits to purchase content.We are considering the Subscription Codes app but the implementation/support seems a bit rudimentary; I don’t see any API support and I don’t even see UI support in downloading logs/us

I am trying to link to a specific lesson within a SCORM package that was created in Articulate Rise. Because of the way I am trying to do this currently, I’m getting stuck with an authentication token within the URL which expires. So the link is useless after a short amount of time. Since the user will be logged into Docebo when clicking the link, I was hoping to find a way to create the link without having that authentication token in there. Or, some way of automatically using their current auth token in the URL.What I am doing so far: opening up the course and the elearning package > copying the link address of the specific lesson: This gives me a URL of this:  The highlighted string is the auth token (I think). This expires so the link becomes dead after a short time. Has anyone tried to do this before, or have any suggestions of a workaround? Thanks! 

Our industry requires our employees to successfully complete and be certified in HAZWOPER training. Right now, the Docebo Go 1 library does not have HAZWOPER training that satisfies the 40-hour and 8-hour requirements, so we have to use another content provider, JJ Keller. With this SCORM file provided by JJ Keller, we are unable to retrieve the certificate of completion at the end of the course, which our employees need to get jobs/include in their proposals. If you require employees to be HAZWOPER certified, what content provider are you using? How do they facilitate the training in Docebo and how can they receive their certification at the completion of the course?

We want to create an open directory, so that our users can search through the current student list and get information. Obviously people would opt in to what they want to share. Has anyone done anything like this? Or have you integrated an outside program into docebo to make this possible? 

We opened a ticket and were told that the developers were working on it and it was a known issue. However, I don’t see anything in the community or notifications. Is everyone else dealing with this same problem? Have you found any workarounds that can be shared? Issue: Data lake is not refreshing. Most recent data is from Thursday, August 3. Impacts all reports (auto, SFTP automations, manual jobs).

Hi Docebo Community,Anyone having duplicate users in their third party content provider account?Docebo was using Docebo User’s ID during SCORM course launch, now Docebo is using username/email. Causing duplicate user accounts created in third party seats. It is affecting all of our users and it maxed out the third party seats.

Hi Docebo Community! Does anyone have best practices for naming conventions of ILTs? Our previous LMS only had the course name and then date. I’m curious how folks are differentiating between event & session and if you’re even adding dates to the name? For example, if we run a course called Feedback Skills every so often both virtually & in-person I’m thinking of following the pattern below: course > sessions > events Feedback Skills > virtual > June 29 Feedback Skills > virtual > August 5 Feedback Skills > in-person > Oct 2Or is it confusing to have the date as the event title since the date appears anyway? How are other folks doing it? Thanks for your help!

Hi We are experiencing an issue where our custom reports data has not updated since August 3rd. We have a ticket in with support, but was curious if anyone else was experiencing this issue?  

Hi all!  Hoping someone can help, here’s what we’re trying to achieve, but we can’t seem to find the right way to go about it.  All ILT sessions to have a waiting list on, so that when it gets to the required number, we can then schedule a session to reduce costs/improve attendance rates.   We can only seem to add a max enrollment rather than a minimum When an employee chooses to go on the waiting list, we want a notification to go to them to confirm (so we can do some appropriate comms) When the waiting list is reached, L&D team wants to be notified to confirm a min wait list is at the bookable level.Is any of this acheiveable?Thanks for all your help :) 

Me, again! 😎I’m wondering if anyone has used an authoring tool (Lectora in this case) to develop a homepage for their customers’ learning experience in Docebo. Is this a terrible idea? TIA!  

Hello everyone, We are looking into content providers. Wondering if anyone can give any info on experiences with Linkedin Learning and Docebo. How did you deploy, overall thoughts on content/support from microsoft, any issues you have run into with integration or setup, any experiences with LLs role-guides? thank you!

I think this has been raised before but here goes…..   I enrol new starters into an induction ILT session. The new starter gets a notification to RSVP but at the same time I want their manager to know that they have been enrolled  so that they are can ‘encourage their staff memeber to attend’  Managers are power users. I can't get a notification sent to the manager at the time of enrollment.   What notification can I use. I have tried the user enrolled onto a session, and as there isn't a ‘manager’ option to sent it to,  I have selected the  ‘power user’ option but can’t get this to work either.  What am I doing wrong?  Is there a work around? 

Are there any ideas or known ways of adding the term “Change View” to this area like I have shown below in this screenshot? Or any thoughts on how to make the option to select this drop-down to view the Calendar instead of Cards view more visible? This is the public catalog view before logging in and we want our customers to have the option to change their view for ease of use.  

What would be the best way to essentially make a course (that has reached its end of it usefulness) unavailable to learners, but still show up on any reports if learners have completed them?For example, if you have a course that is part of a collection of courses that lead to a certification, but this one course is no longer needed for the certification.  so we don't want future leaners taking the course, but would still like past completers to show they completed it on their certification transcripts.

Your suggestions are appreciated!  I am interested in asking how you are using DOCEBO to extract data for Evaluating Level 2 of Kirkpatrick's Four Levels of Training (other than knowledge checks and a passing score)? 

Hi! I can’t find how to allow managers to enroll team members to a course in a catalog that both the manager and employee have access to. It is not showing on the options of courses under my team > enroll to courses. I tried looking it up in the knowledge base as well. Am I missing a step? thanks all!

Hi everyone, Hope someone can help. So I cannot seem to find a way to schedule a night to morning ILT session, that would for example start at 22:00 and end at 07:00. The system just will not let me. Is there anybody that has had to run ILT sessions during the night, and who knows how to manipulate the system to configure this? Would really appreciate the help!