Product Q&A

Hello everyone,  I run ILT sessions of the same course for colleagues in the UK and Australia. Is it possible, as it was with my last LMS, to choose which groups see which sessions, so for example UK colleagues (I have UK_users and Austraila_users groups already set up) won’t see sessions listed at 2am in the morning, and vice versa ? Stephen PS I don’t want to create two separate courses. Thanks 

Hello, all! Is it possible to add a simple background image to the portal? We are going to try and make some subtle changes to user interface by adding a simple background image each month or two, based on upcoming holidays, etc. For winter, I’m thinking it’ll be a light blue bg with small snowflakes. I cannot find anything in the Help Files or Community. Has anyone done something like this?

 When uploading to Decebo….. I get this message….Whoops, it looks like your file may not be formatted correctly. I have tried all of the posted suggestions and still does not work… Any ideas here?

Hello friends,I’m wondering about the usage of Breakout rooms with the Microsoft Teams integration for ILTs. Our goal is for instructors to be able to use breakout rooms during an ILT - Teams event.At this point, the only user who is able to use the breakout rooms is the user who created the course + event. We have tried this with instructors having various levels of access (SA and PU). But still only the person who creates the course can use breakout rooms. I have read the documentation on this and the most useful section seems to be the Important Notes section from the Docebo VILT for Microsoft Teams article. The article states: Only an account that is paired with the Docebo for Microsoft Teams integration can be the organizer of an event. Breakout rooms can be used within the Microsoft Teams application. They are not supported by the integration when used in Webview. Instructors of live events must join the event from the Microsoft Teams desktop app.I don’t see anything specific abo

Is there a way to see who has previously sent out newsletters in the platform? I know there isn’t a Newsletter log, but is there something in the Audit Trail?

Based on both talking to Docebo support as well as aking Harmony search itself, the expectation is that if a question cannot be answered based on platform content, the search will clearly state that the response is based on general knowledge and not the platform content. I am curious if anyone else has seen this behavior - try as I might, I cannot get Harmony to prompt me when answering non-platform content. Attached are two Harmony searches - one is based off information in our platform, and the second is not (a chocolate chip cookie recipe). The structure of the answers is the same, with the only difference being that the cookie recipe does not link to learning content. There is no clear statement that the answer was made from non-platform knowledge. General Knowledge Questions: If your query is unrelated to the platform's content, I will answer based on my general knowledge. However, I will clearly state that the response is based on general knowledge and not the platform's content

Hi community,Our company is currently setting up the basics in Docebo, and I’m working on creating group rules to assign specific courses to the right learners.For some groups, we want users to be automatically added once they’ve completed all the courses in a specific learning path. This helps ensure they’ve finished the foundational training before moving on.However, I’ve noticed that Docebo only allows group rules based on individual course completion—not on the completion of an entire learning path. Since our learning paths contain many courses (and may change over time), manually adding each course to the rule isn’t practical.Is there a way to create a rule like: “User has completed all courses in Learning Path A”? Or any workaround that could help us achieve this?Thanks in advance for your help!

Hello! I am looking for info on if it is possible to set course deadlines based on “start date” in the system and make sure that is a soft deadline? As I read in the knowledgebase I can only set days of validity for a course based on enrollment date or the day in which they start the course. In our organization we have a rule where they need to complete a course within 7 days of their start date. Their enrollment date is usually never equal to their start date but is typically earlier.  Any idea of this is something we can do? 

We want to use the Task List widget, but dislike the page layout of the page seen when you click “View All”.  I’d love to be able to change the target of the View All, but I’m not sure that’s possible. Our next option would be to hide the “View All”. I’ve been playing with CSS trying to figure out how to do so, but haven’t had any luck. Any CSS wizards have any ideas?

Hello Wise Community,We’re rolling out My Team and would like to enable a notification that alerts users when they’ve been added to a team, prompting them to accept the pop-up invitation upon login. However, it seems this notification is only visible to managers, power users, and superadmins.How are you all bridging the communication gap between facilitators and learners within My Team? Do you use digests? I’d love to see a notification that informs team members when their manager has enrolled them in an offering.Thanks in advance for your insights!Warmly,Cat 

May I ask where is the “New bundle management page” as I cannot find it anywhere? It is mentioned in the July release info as if it is live now. I checked my sandbox and production and cannot find it.The notes in the July release info simply say “Access any learning bundle in your platform and explore the new layout. All tools and options are now grouped for clarity and speed—so you can get more done with fewer steps.” which is cool, but I cannot find that menu/page anywhere.

Sorry if this has been asked before - I have had a search and I haven’t been able to find a list of all the possible statuses associated with certifications. I know there are the below certification  statuses, but I wanted to check if there are any other ones that could come up in our reporting:Active Expired

Does Docebo allow for cmi5 content packages?

We have started experimenting with Communities, but have not determined if it is worth the 5-figure price tag to invest in this when our team is already using so many other communication tools. (“On what platform was that post again?}. For example, we have a team Google chat where we share ideas etc.  I’m curious about how you all are using Communities and where you find the value.  Thank you!

Thank you to everyone who attended our July Release Readiness webinar. If you missed it, you can catch it here on demand.  We received many questions during the live event that we answered, however, below are the rest of the ones we weren’t able to answer during the live session. There are several so we’ve grouped them by topic and created a table of contents for easy reference.AI Neural Search & Assistant Creator & Content Management Learning Plans & Persistent Completion QR Code Attendance & ILT Tracking Observation Checklists Notifications Catalog Management & Search Reporting & Insights Skills  AI Neural Search & AssistantQuestion Answer How does AI Neural Search respect user permissions, visibility, and content restrictions (e.g. branch, group, or enterprise visibility)? The visibility criteria will be respected. This is a fundamental part of the project. There will be a system that manages visibility in a more restrictive way when it comes to conv

Hello, I’ve created my first Creator Lesson and have really liked the results. However, I noticed that there doesn’t appear to be a very friendly way to manage the Media assets that were included in the lesson (Images, Video). There is a way to move individual assets to a folder in the central repository, but the assets do not appear there through regular navigation of the CR. Also, it is apparent where any of the assets are located unless navigating to a folder in the Creator Lesson Media library, and seeing whether an item is there or not. Does anyone know if there is genuine way to manage these assets? I fear that the current iteration of Creator Lessons is not configured to scale across the platform. Thanks.

I have created the following power user role, but when my users log in they do not see the enrollment tab in the ILT. They have been assigned the power user role for this course are also an instructor and enrolled in the course.  user assignmentsTheir course properties view My view as a site Admin They can go into the sessions and see enrollment and enroll students, but want to see the bigger picture of all students enrolled or enroll students and allow them to pick a session.  I have triedUnenrolling them so they are just an instructor Not assigning them as an instructor to any sessions Adding groups to their power user role that include people enrolled into the class ( both enrolled in sessions and not enrolled in a session)This seems to be consistent with any power user with the same ILT rights regardless of class. My assumption would be if I give a power user role full rights to enrollment they would see the tab.Is this how the role operates? Am I missing something? thanks in advan

Maybe I am missing something…. why aren’t leaderboards associated with a contest?I mean, I can create a leaderboard, and essentially map it to the same thing, but what is the benefit of running a contest if you can’t show people how they are doing in it? Which brings me to my next question.Can I show a specific leaderboard in a widget instead of the learner having to select from the drop down? Haven’t figured out how yet.Imagine I have a ‘contest’ page…..so I want so show the leaderboard for THAT contest on the top of the page…. Any help is appreciated.

My organization uses the Learning Plans report to document completion and certification for our training programs.  We run a daily completion report for the previous day.  The problem is that if a User has completed the required courses but was later assigned to a Learning Plan, the completion date is set for the last item completed and we miss the update on our report since we pull daily.   For example, John Smith completed the required courses on 8/1/24, but the Admin assigned the Learning Plan on 9/1/24.  The Learning Plan completion would be set for 8/1/24. The completion date would be missed in our current workflow. Any suggestions on how we can keep track of User Learning Plan completion since we have to run a report daily and would be difficult to keep track everything? Can we have both the course completion dates within learning plans appear on the same report as the Learning Plan completion report?   

Hello,I have a user who displays that they have never access the learning platform, despite having completed courses, showing a total course time of 4h 4m (see attached image).What would cause this issue? We have requirements for access times to our Learning Center, and despite the users completion of material, they are marked as not compliant.Thank you!

I’m trying to add a header to a page where using the built in header option doesn’t really work.I figured I could use the WYSIWYG editor to add in text with the same HTML tags as the normal headers. That does work to give me what I want, except the WYSIWYG widget adds a white box and shadow. I can’t figure out how to get rid of that. Picture is attached. I’m comfortable with HTML and CSS. I just can’t figure this one out. Any help? 

Hello everyone,I’m working on a use case where we need to restrict learners from retrying a test once they reach the maximum number of attempts, unless an instructor manually approves it after a mandatory phone call with the learner.🔧 The test is already configured with a maximum number of attempts in the test attempt settings. Once this limit is reached, the learner is blocked as expected. The challenge is:How can we ensure that the instructor is clearly informed when a learner reaches this point, so they can initiate contact and manually allow another attempt? We considered using the notification “Learner passed or failed a test”, but unfortunately it triggers on both success and failure, making it too noisy and not specific enough for this case.🎯 Ideal outcome: The instructor is alerted only when a learner fails and uses up all attempts, Or at least, there’s a clear way for the instructor to identify these fails easily (dashboard, report, etc.). Has anyone set up something simil

I’m creating a few quizzes that have maximum attempts. I did a test and there is a message that is included on the fail page, that says I can retake the test in 10 hours. How can this verbiage and automatic process be disabled? We need our users to email us for a manual reset. 

We just created a group with 7000 people in it. We then went to assign a course to this group. On the last page of the enrollment process, the group showed zero members. When we tried to run the enrollment/assignment, we saw a red box at the bottom of the screen without words. (see below). Has this happened to anyone else? Do we need to wait for the group to process longer before assigning? 

Has anyone had issues in the last 24 hours with Enrollment Rules not triggering when users are added to a group?