Product Q&A

We are looking into proctoring options for some of our exams housed in Docebo. We are considering both integrated and non-integrated proctoring options. What proctoring service do you use with Docebo? Would you recommend? Do you use API to integrate? Any and all input would be appreciated!

We are currently requiring proctored exams for our technical industry certifications. This process has been a nightmare for us to manage. If anyone can help us simplify the process and streamline it both for the exam taker and for ourselves it would be incredible. Requirements:3rd party proctor can view exam taker’s environment and confirm identity Exam taker cannot access exam at any point without proctor present Exam taker can make multiple attempts Current Process:we receive email from exam taker letting us know they would like to take the exam exam taker schedules with proctor** issue them a subscription code (given to proctor) exam taker logs in via proctor portal then launches docebo enrolls in exam via subscription code takes the exam and submits if second attempt needed, must email us I record score, reset exam objects, and unenroll exam taker exam taker schedules with proctor** and process starts again from there

Does anybody know if/how to have a notification sent to a slack channel when content is added or uploaded to a channel in Docebo?  We have some internal communities that would like to share content and they are using custom channels to keep things organized but their communication is primarily done in their groups slack channel. I would like to set up something so that when anybody shares anything or uploads content to “Group X” channel in Docebo a notification is sent to “#Group-X” channel in slack saying “new content has been shared in your communities learning channel”.

Hello Wise Community,Our live workshops are not marking complete and I can’t figure out why. I followed the instructions in any Docebo documentation, and am curious if y’all can help me figure out the issue. We have the Zoom integration.These are our settings:Course: At least one completed sessionSession: Attendance based all events (we only have 1 event in the session)Event: Mark the event as attended if the user spends at least 85% of the total time of the webinar in the webinar tool.In the images attached you can see an example of a workshop with 74 enrollments and 0 completions. I attended that workshop, and there were quite a few people there.Thank you for any insights you have!

I forgot to delete my test questionnaire under “Learning Evaluation - Evaluation Designer” and accidentally added it to a VILT under the “Learning Evaluation - Manage”. Under “Learning Evaluation - Manage” I disabled the learning evaluation, but now it won’t let me add the correct questionnaire to the course, it still pulls the old one that was deleted. Is that because one session has already completed and some learners have submitted their survey responses? Anyone know how can I fix this?

When pinning a post in the Community Hub, the most recent post that is pinned appears at the top of the selected space. We have community guidelines and featured posts that we would like to have remain at the top of each space. As we pin additional posts, it moves all other pinned posts down. We found we have to unpin and re-pin any post that we want to appear at the top of the space each time. It would be helpful to allow administrators to select the order in which pinned posts appear within spaces. Has anyone else experienced this and have a better solution than un-pinning and re-pinning the posts? 

Hi - Enabling Focus Mode turns it on by default for ALL existing courses (that was the experience when I turned it on in Sandbox). When it goes live we would like to use it for some courses at first. Will there be a way to turn the feature on, but NOT auto-enable it universally for all existing courses in our prod environment? Thanks you.

Hi! We are wanting to revamp our public catalog course pages by adding videos to the page to highlight what the courses are about. Has anyone had any luck with this before? These videos would need to be accessible to anyone viewing the public catalog course page without logging into the lms.

Hi All,We have been recluctant to introduce the new course player, because our users don’t like change. Now that the use of it is ineviteble, we are doing testing and I am finding the waiting list for ILT course sessions to be confusing to look at from the enrolled course screen. It seems to simply tell you that you are on a waiting list, but not say what session you are on the waiting list for. Does anyone have any customizations or insights into how they make this work for their users?

Does anyone have a workaround for marking a course complete even if a user fails the test within the course?We have an assessment where learners intentionally only get one attempt so we can analyze which questions they get wrong and look for trends to inform our training for next year. However, I can’t for the life of me figure out how to get the course to mark complete even if they fail the test. I tried adding an HTML page or Slide Converter PDF page after the test and making that the End Object Marker, but that only works if sequential navigation is off and learners don’t click to open that slide first. I don’t think they will, but still wanted to see if there’s another way to get the course to mark complete?I know in the future we could build the test in a Scorm 2004 and try to pull the data that way, but we don’t have the time for that with this current project.I find it ridiculous that Docebo doesn’t have a feature for this, I don’t want the course to sit ‘In Progress” on a learn

We have what we think might be a unique situation with the RSVP recipe of the Outlook Connector.  The connector is actually doing exactly what it should do but the way Outlook seems to be working might be causing it to not pick up when someone accepts an invite.Context:We have a partner program that requires the person trying to be certified to undergo a live, virtual session with an assessor to test their skills and knowledge.  We schedule these in our LMS and send them invites via the Outlook Connector.  These partners are often working as contractors for other organizations that cannot afford the full time headcount to hire someone directly.  This means that the partner has two email addresses:  one for their permanent company and one for the company they are contracting with.  We typically don’t know where these people are working so we are usually unaware of the second email address.The user enrolls in the training using their permanent email address as that’s who they work for an

Is there no option to mark participant no shows as “not attended” rather than unenrolling them? Most LMS systems I’ve used keep this data and it is valuable for historical look backs.

Good day Community,Somewhat of a spin-off from this post - my organization is looking to roll out a new learning pathway, and we’re trying to estimate usage while being conscientious of the amount of licenses we’re allowed.  Understanding that Docebo counts an “active” user as someone who is activated in the platform and has accessed at least one course or training material, do any of you know whether enrolling someone into a learning plan acts as the equivalent of that? Would a learner accessing the learning plan (but not necessarily touching the courses or course content within it) account for one of those “active” user instances?Many thanks for any insight you might be able to provide.

Is there any way to configure the course player individually on a course to:Automatically collapse the syllabus Expand view to maximize screen realestateI am embedding product walkthroughs as an HTML iframe and having both these actions makes the experience much better. 

Has anyone noticed that when in Focus Mode (in sandbox), the order of the widgets is changed a well as the behaviour. Without focus mode, it looks like this: With Focus Mode ON, it looks like this...notice the Content Partner moves to the end (which I prefer) and the Course Details is removed; not sure why + the Course description widget is now named “Course Information” this can be confusing if you use different settings on various courses.Is this known or bug? Anyone else see the same results?As well, when IN Focus mode, when you click on a widget, it opens an overlay from the bottom of the page and covers the content, however when NOT in Focus Mode, the content window stays in place and the user is brought to bookmarked space below the content window.Not sure if this is intended but the experience between the 2 settings should be similar; not as different as they are today..Would love to hear your thoughts. Thanks

Is it possible to have a generalized calendar on a homepage of all ILT courses vs just enrolled courses?

We want “Session Link” instead of Course Link in the calendar attachment.When the learner attends multiple sessions within one ILT course, clicking the course link may confuse them as they’ll always go to the earliest session.Is there any way we can edit the message with shortcodes inside the calendar attachment?

We’re excited about the new course player and want to ensure our learners have a great user experience. I have two questions:We’ve noticed that background images we previously uploaded for each course are no longer displayed in the new course player. For the header image, the repository is empty and we see that there are options to upload a system-wide or extended enterprise header image, as well as individual course images. Is there an option to use either the background images or the thumbnails for this?This would save us significant time and effort.  

Hello! Question in title. (For Docebo Learn) This is specifically relating to the blue ring chart that shows active users in the current usage period, and deactivating a user who has last interacted with content within the usage period (30 days). How about deleting? Thank you in advance!

I have someone that completed a course as a learner and now needs access to the same course as an instructor. Is there a way to do that while preserving their completion data as a learner?

One of my colleagues has created a survey using the Docebo tools and would like to know how to create a report to download the results.  I haven’t yet explored this area and wondered if anyone else has any experience in this and could point us to the appropriate information/articles/help topics.Thanks so much for your help!Sean

Hello!We have purchased the Content Marketplace premium plan. Is it possible to make this library of 65k+ courses searchable by our end users who are using our Docebo platform from Content Classic? We would like them to be able to search whatever course they like and take it as a “library” offering. Everything I’m seeing talks about how superadmins access it, but I want it for our end users as a searchable library of courses.I’ve been looking into this and have had a surprisingly tough time with it.I see that there’s a catalog labeled “Docebo Content Classic” - I gave access to the Root branch but I can’t seem to add it to a catalog widget on a page.Thank you for help in advance!

Hi Everyone, We received a report of users who were able to access a course and load it properly now being stuck with this screen when accessing the course. We have tried clearing cache/cookies, switching browsers, restarting the workstation and still have been unable to fix this error. Has anyone successfully gotten the course to fully load? We’ve submitted a ticket with Docebo but it’s looking like we may have to fully reset the course for this user and generate a report with their progress as of today to provide records of completion in the event of an audit.    Thank You!

For our onboarding program, each new hire gets a mentor to meet with them throughout their first 90 days. We are enrolling them into the learning plan so they can see the materials the new hires are accessing, but they won’t be completing it. Is there a way for them to not receive any emails and notifications, especially the ones reminding them that they have an unfinished learning plan?

Is there a way to include the Manager 2 and 3 fields in a report? I’m going through the various report types and I can’t seem to find a view that allows me to export these fields as part of a users’ data. Am I missing something very obvious?