Product Q&A

In our old LMS we built a custom solution for a few clients showing the upcoming available classes on a calendar.  Can I somehow replicate this with automated enrollments and the calendar widget? I know that I could tell the power-user to enroll their whole company in every event. 

I was wondering if there was a way to only allow certain files type in the assignment file uploads.  For example, we want our users to upload a CSV file only.  It is confusing when they see the option to upload YouTube, record their screen, etc.  Any hints or recommendations would be appreciated.  

Hi everybody!I am implementing some texts within the courses (biographies, descriptions, etc.) but we cannot save them and subsequently be able to view them.For example, I set up the "teacher biography" item as an additional field for the courses. I enter the management menu of the individual course, insert a text in the description field and one in the additional "teacher biography" field, click on "save changes". When I later actually enter the course, start the training, I cannot see the fields mentioned above. I am probably missing some steps, could anyone help me understand how to proceed?Thanx a lot!

Hello, We saw this post in the community and are trying to replicate it because it is exactly what we are looking for. Basically we created an empty course with a forum but we would like to hide the course structure like they did. I followed their instructions and used the same CSS code but it is not working. Does anyone have any suggestions on how we can recreate this or have a CSS code to hide the course structure? 

I’m looking to create a custom certificate, and it appears the first step is to switch to the Advanced Version? Is it necessary to have that version to customize the certificates? I also have another question with it being, it seems they have a template you can use that has HTML to modify the course name, the user, etc. Can you upload an image for the background and the code inputs the information to show on the certificate? 

When the instructors are responsible for taking attendance or submitting rosters to admins to update attendance we need to have some monitoring in place. How do we identify “open” sessions, where attendance has not been taken? I’m looking at the Sessions - User Statistics report, where I am filtering on attendance status. Then I am looking up each course and session to find out what’s going on. Am I on the right path? Is there an easier way? This seems like it would be a common business practice with notifications (to instructors) and/or reports associated. The path I’m on seems labor intensive, perhaps because I am chasing a backlog. Also, I don’t think that Docebo has tracking for closing out sessions with attendance taken. Please correct me if I am wrong, sessions are just there past and future with dates associated with the events. No easy way to identify those that are finalized. 

Hi! I created a a custom report which shows the Username, Branch name and Linked product to our users. The Linked product is an additional field which we've created earlier on.For some reason the Product is empty for some users.This is a mandatory field so i'm a bit puzzled why it is not filled for all users?Are there known causes for this and what would be the best way to solve this? 

Is there a way to determine what localization tool field something is? Like, can it be found using the Inspect tool? It seems that would be easier than trying and failing to find what fields are connected to what.

Hello!  Our Users are pulled into a Learning Plan based on their Job Description.  When a Users Job Description changes (example: Users Job Description updated from “Operator” to “Lead”), the User automatically receives the new Learning Plan based on their new Job Description.  We were under the impression that new content to the “Operator” Learning Plan would not deploy to the User, only new content to the “Lead” Learning Plan, based on the Users Job Description.  This does not seem to be the case.  I don’t want to un-enroll these users from the original Learning Plan because we need to maintain training records for compliance requirements.Does anyone else deploy training based on Job Description and if so, how do you ensure they only receive future updates to the Learning Plan associated with their most recent Job Description?Thank you!Brianne

We have training videos in which we are showing our users how to perform certain actions in our software.  We tell them we would like them to follow along with us by mimicking what we are doing on their second screen.  Unfortunately, when they click on their second screen, the video which we have made stops.  I assume the video believes they have stopped watching, so it stops the video.  Is there any setting that we could use to keep the video playing while the user is working in their second screen?

Our Users are pulled into a Learning Plan based on their Job Description.  When a Users Job Description changes (example: Users Job Description updated from “Operator” to “Lead”), the User automatically receives the new Learning Plan based on their new Job Description.  We were under the impression that new content to the “Operator” Learning Plan would not deploy to the User, only new content to the “Lead” Learning Plan, based on the Users Job Description.  This does not seem to be the case.  I don’t want to un-enroll these users from the original Learning Plan because we need to maintain training records for compliance requirements.Does anyone else deploy training based on Job Description and if so, how do you ensure they only receive future updates to the Learning Plan associated with their most recent Job Description?Thank you!Brianne

Hi, friends….for my first post...we have a swipe card system (magnetic, not bar-coded) in our facilities that is used for access to the buildings and, based on requirements, access to various areas of the operation. I have swipe readers on my 2 training rooms, and access is limited to my team. The system records swipes, whether successful or not, and the swipes get saved in the system. I asked my Security Manager if I could get files for the times training is conducted in the rooms, and rather than having people sign paper forms to show attendance, we’re planning on having attendees swipe at the door, and using the file for loading into Docebo for recording attendance and giving credit. But the question I have is this: does anyone have/use a stand-alone and portable system that can be used in other facilities? I have training going on in locations where swipe readers are not used, but if I can get something that I can bring with me to remote locations and use it to r

Anyone else no longer receiving emails about Release Readiness events?  I can go on to the Community and see them to register from there but there’s no “Subscribe” option on the Events page like there is for the Product Updates page so that I get an email notification when they are posted.I double-checked that our main admins are listed within the Learn platform to receive product-related emails but we have not been getting those emails.  

I’ve been experimenting with version control and makign updates to existing courses in the Sandbox. Is there a delay in the changes taking effect, and if so, does anyone know how long it is? I’ve overwritten an xAPI module and it’s not showing the changes I’ve made either in the material preview or the course content when I log in as a user. The support team have said it’s a known issue with the preview funciton, but I’d expect the learners to see the new content immediately.Any help appreciated.

Thanks for explaining how to:send notification to all users when a course is one month out from renewal date.Essentially, users will be notified to enrol in a session that suits them from the one month mark prior to renewal date of an ILT course.  Failing that a non-negotiable session will be assigned to them.Cheers :)

Hi Everyone,I have searched the vast records of the community for information on events, sessions, and dates.  I’ve learned a lot from those posts, and thanks to everyone who has contributed.  I, however, couldn’t seem to locate information with regards to a specific issue that I’m seeing, and hoping you all can help me out.My scenario is this:  I have an ILT session that occurred on 05/28, that needs to be entered manually.  We don’t use a schedule of classes, as that doesn’t fit our business model.  Rather, when a course is needed, we have a SME deliver that information and provide us with a sign-in sheet.  From there, we create the session/event in the LMS, enroll the attendee, and then mark them as complete.  That all works as planned.The issue I have is with the enrollment date.  If I create a session/event today, today’s date is what shows up in the enrollment date section.  I can’t find a place to change that date.  What I’d like to see in the reports is

Hey all,We are building out Quizzes / Surveys / Observation Checklists using Articulate Storyline - however the questions do not appear in the Results. Has anyone found a solve for this?   

Looking for some clarity, have browsed the knowledge base and community and not found a clear answer, apologies if it’s obvious… Browsing notification types for ILT events to try to make it clearer to end users that they’re in the waiting list / they have to enrol in the course to be included on the wait list, and know that instructors can be recipients of certain notifications. But my question is, are these session or event instructors or both?Notification: New ILT session created - would this notification go to all instructors in that course, or just the instructor assigned to that new session? Session instructor or event instructor or both?Notification: User enrolled in ILT session - would this notification go to the instructor of the specific session? Session instructor or event instructor or both?Thank you

The entire point of gamification is to create some incentive. Give them a hook, and pull them in. If I set up a course to have points and/or a badge associated with it I don’t see this badge on the course shell? This seems asinine. I reviewed the thread below (that popup they mention by the way is still buggy, 1-2 years later).How do I help my learners see they should take X set of courses because they have points. Stars are shown, but not that gamification is associated with the content. Thoughts? How are you guys using gamification in Docebo?  

After a notification has been created, and the language has been assigned, such as:Is there a way to actually keep this setting in so it does not keep defaulting back to this each time you go back in?:If it is the default we would like to use for the notification, I would think it would remain in place after being selected and saved for the email notification. 

Hello Everyone,Our organization uses learning plans and recently we’ve had to add a course to a learning plan but, once we completed the update the new course was then assigned to all users who were previously enrolled in the learning plan. Why has this happened? Does anyone have a workaround to prevent this in the future?Thank You,Myla Pope

Hi Everyone, My organization is planning on utilizing Instructor-Led Trainings inside of Docebo. We are integrated with Microsoft Teams. We have made one account inside of Docebo and have had several different people that will be instructors, pair with it. I created a test course, and they were able to join as producer. However, they are not able to “Start” the course. Additionally, I made another test course and now they cannot even join as a producer. It just says “Live Event has not started yet”.  I guess my question is are we each supposed to have our own Teams set up in Docebo with the Client ID, Tenant ID, and Client Secret? Is that why these issues are occuring?  Any help is appreciated. 

All of our courses are offered to our employees for free, but many of them are available for sale in catalogs to our customers.  In order to sell them, we created duplicate courses with the same names, gave them different course codes, and set up different catalogs and subscriptions for them.  When I view the list of courses in the catalog however, I cannot see their codes so it’s difficult to do a quick check to see if the correct version of the course is in the correct catalog.  Also, we need to give the catalogs different names and so we need to come up with a strategy to do so.  Does anyone have this same set up and any tips to offer?  Docebo, can you please make course codes visible in the Course Catalog menu to make this easier to manage?

Hi everyone! I am reaching out for suggestions and best practices related to Skills! My company is a new client of Docebo and we are still working through our onboarding process. I would really like to be intentional about how we use Skills in the platform. Once we are really up and running, I would like to be able to use the Skills feature for career pathing and skills gap identification.How have you all utilized and set up Skills in your platform? Thanks!

I know that Docebo is considering creating an automation to the Estimated Time for Course.While we are still doing it manually, how is everyone calculating this?I have tried to use the New Reports custom report builder and it gives Training Material Time in seconds and takes tons of time to convert and then average.I have tried to use the Training Material Report in the course itself but the column comes out with a 1h 31m format that excel also hates, takes so much time to convert and then is hard to average as well. Has anyone found a quick fix to find average times for training material, courses, and then learning plans?