Product Q&A

Our team uses extended enterprise to deliver training to external business partners. We want to give our field team the ability to log in to our partner domain, so they can deliver system demos when they are onsite with our partners. The challenge is that our field team all have internal accounts and can only see the internal domain. I was thinking about giving our field team power user access as a means to impersonate our partners and access the partner domain. Our field team is all in a single group. I was hoping to assign this group power user access, but it appears you can only assign power users on an individual basis. Can someone confirm?Alternatively, can someone recommend another solution here? 

Hi There, I’m curious if it is possible to set up my ideal calendar invitation scenario for optional ILT course enrollment.  It is as follows:User selects and enrolls in ILT session/event they would like to take Enrollment email is received Google calendar invitation for ILT is automatically added to their gcal with status=accepted LMS Admin can see gcal invite and all accepted users and course information in one invitation (appears as if set up from calendar application)  Gcal Invite contains course description and link to Docebo where zoom link can be joined, if virtual. If User rejects gcal invite at any point, they are unenrolled in the course Next user at the top of the waitlist is enrolled in the course (begin step 1 for them)How can this be achieved in Docebo?  Thanks for your help and advice!-Galen

Hi! I have set up the file repository for some courses to allow staff to upload documents or link URLS to contribute to the topic. Is there a report I can run to see what is in a file repository for courses? Ideally who or at least when it was uploaded or linked? I didn’t see that as an option in the export courses data but maybe I missed it. Thank you.

We have just started our renew certification cycle and finding a lot of our colleagues are completing the learning and when they have finished they are then reclicking on renew certification that then resets the learning back to the original renewal date.   There is a pop up box but the wording isn’t clear it asks do you want to proceed, and people are thinking yes I want to renew and so they are clicking on renew which then resets the learning back to the original renewal date. How can we stop this from happening? 

I am having trouble with figuring out how or what to set someone's enrolment status as in order to enable them to enrol on a new session/event.They were absent from a session/event which has been marked as absent by the instructor - however without disenrolling them I am struggling to be able to see what status I need to choose for them to be able to go ahead and select a new date from the course?I need them to remain on the previous session as absent really so we are able to report on absentees.Does anyone have any ideas on how I might go about this?TIA

Hello everyone, I'm wondering if there's a way to embed dynamic components in courses that adjust based on the user accessing the course. As a software company, we're keen on allowing students to launch their personalized virtual machines from within the course to access our software. While we've figured out how to create the component, we're now investigating how to retrieve the user ID using Docebo's API. Any advice on accomplishing this and where to place the component within the course structure would be much appreciated!

I use the same thumbnail for around 1,000 videos, if this thumbnail is deleted by accident(very easy to do, one click) it deletes it everywhere it is used. How does the community feel about Docebo adding in a confirmation for this? (Are you sure? yes/no)  Really a scary thing that will cause hours of work. 

Hello,I am running in to a little problem with courses not being mark complete after the training material is completed. Both for SCORM and AICC. It leaves them in-progress. I have even signed in as the user, completed course and nothing. I also have the setting for the course as seen below and also as no. Seeing the issue for both. There is only one training material in these courses. Any idea what i can adjust? 

Hi,Is it possible to restrict some courses by IP?We need to restrict some courses to only access in the work IP, not at home or in external network.  

Hello Community!For those using the integration with Zoom/Outlook.Has anyone been able to allow access to an external consultant to lead an event? How did you generate the Zoom link for the vILT to share with the consultant, ahead of time and outside of SSO? I was able to add the consultant as a user in Docebo and add them as an instructor, but this is not sending a Zoom link being that with the integration, users must access/start the session from Docebo and are not given an actual Zoom link. 

Hi,When i open the skills filter for a channel, I see only about 9 skills listed and I see no way to expand this selection or customize it. They appear to be the same 9 skills across all channels, so it would appear these filters aren’t contextual in any way. Does anyone have information on which skills are displayed in the channel filter or how we can customize this list? Thanks, 

Hi everybody,I was working on my Power Users permissions, when I noticed something weird in Docebo KB: https://help.docebo.com/hc/en-us/articles/6463399445394-Power-User-Permissions#h_01H95CCCJSPCMKB7P7VGSH5VZ3View of a Course’s Training Material is only granted if they can also EDIT the Training Material itself! Why can I not grant them so view what the course is about (either only informative, or ILT, or includes an exam...) without letting them change it? Does this make sense to you? Is there possibly a workaround? Or maybe I am misunderstanding something…?Thank you!

We have gotten some initial feedback from a pilot user that is struggling whenever certain learning objects are the end of a course. For example, if a Knowledge Check is last it shows the results of the Knowledge Check instead of the Complete text with the trophy icon. Is there any way to get the course to always show complete at the end of last object, instead of the object itself? This way learners will not wonder if they are truly complete or not.

Hi all,We currently utilize a Docebo Connect recipe that exports user course data (ex- course enrollment & completion data) to a CSV file. The use case is slightly growing, and we would like to capture a Course Additional Field’s value as well. It is called MandatoryStatus; this course additional field is of type ‘dropdown’ and is not optional - each course must select one of our dropdown fields (ex - mandatory_onboarding, optional).I was tinkering around with the current config, however to no avail. Perhaps it has to do with the Path I have set in my ‘Get Retrieves course enrollments in Docebo’ action? Haven’t been able to get the field to show on the CSV file. If someone has pulled this filed down into their recipe before, please share some tips!! Thank you.

Hello, I am trying to create an association question in a test, putting steps of a process in order. Naturally I want the steps shuffled. There is an option box to shuffle the answers, but Docebo doesn’t let me. It gives me the prohibitive red circle with line symbol when I try to click the box. How do I shuffle the answers?  

Hi! We’re testing out Shape & I am translating our final product. The long text scenes aren’t translating - is this intentional? Can those scenes be translated? Any best practices from Shape users is appreciated! Thanks.

 Hi all,I’m trying to hide the “User assigned to a group” radio button on licence bundle purchase. My users need to select a branch, not a group. Trying to make the check-out purchase easier by removing an unneeded click. I found this bit of coderadio :has(#radio-2) {display:none;}It hides all radio-2 buttons and the radio button still appears every now and then.  Wondering if anyone else has a solution for this?  

Currently my first-created leaderboard is always default.Is there any way to change this?

It seems you are not allowed to unenroll a user from a course in their learning plan. Is there an alternative way to resolve if a particular user will not be required to take the course although most folks in the plan do need it?

Happy Monday Docebo friends!Quick and (hopefully) easy question today! We recently sent a company distribution regarding how to download and access the Mobile App (Go.Learn).Is there a way to track metrics like total number of Mobile log-ins and total number of courses completed on Mobile?Thanks!Ryan 

Hey, Anyone know what this is? I’ve not seen it before, but I want it removed as an option. I’ve checked in our Certification section and in our External Training/CPD section and can’t find an option to remove this?Hopefully someone can help! ThanksCharlie

Any way to bulk edit branches? Looks like an additional/accidental sub-folder was created and then subsequent folders under that one. I need to remove the subfolder, without deleting the others. A workaround has been to manually move the branch 1 by 1, but it will take foreverrrrrr! Any ideas???

Has anyone had a problem with users randomly being locked out of SCORM modules in a course?They can for example access other modules, but get a blank screen when they try to pickup where the left off. Here’s a link to a video of the issue: https://www.wevideo.com/view/3417599763The only fix seems to be resetting their progress.I’ve been told this is because we’ve updated the SCORM package while the users are in the course, but we haven’t. It’s a brand new course, and our very first cohort of users, so we are loosing confidence in the system.Alternatively, what’s the best course format to use for stability and updates? xAPI? SCORM? other?

Hi, bit of a funny one. Im wondering if there’s a way to change colourway configurations on the ‘test/quiz’ portion of a course? We love the colourway we have set up for our site it just doesn’t read well (user feedback) when quiz/tests are undertaken within coursesI cant find an option to change what appears to be the default alternating colours and would prefer not to change the colourway of the entire platform for something as simplistic as this. Example below and suggestions appreciated :)  

Greetings,Happy Friday y’all! Has anyone set up a learning plan or course so that if the user passes a quiz, it shows as completed?