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Product Q&A

Ask questions and get answers about Docebo products.

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madisonthompsonNovice I

posted in Product Q&A

What does this error message mean?

One of our learners is getting this error after enrolling in one of our courses - it reads “We apologize, and error has occured. Error initializing the UI: media failed to load - no’media.error’ provided.” I’m not sure if it’s a Docebo issue or maybe something to do with their computer? She seems to be the only one experiencing this issue.

pilkirNovice III

asked in Product Q&A

Course descriptions for email distribution

Is there a way to download a course description (description, learning outcomes, pre-reqs etc) along with course dates, so that it can be emailed out to prospective learners?

pilkirNovice III

asked in Product Q&A

Adding additional fields to session CSV file

HI all, I have 3 additional fields in my ILT sessions that I need to fill out in the CSV file. I can add them to my CSV file but when I need to map the fields in my CSV file with the Docebo available fields there are no available fields. How can I get them added?

TaggartMNewcomer

posted in Product Q&A

ILT Registration Link

In order to capture the audience, and all the metrics needed for our ILT courses, we’d like a shareable registration link for each of our ILT sessions. Currently, folks can share the zoom link and content, outside of the LMS, thus circumventing the system and not allowing us to count them as a trained individual. For Docebo, this is reducing the number of active users/month - something that may have an impact on revenue.

tommyVanHelper I

posted in Product Q&A

Is there a way to link specific Docebo pages to the public catalog screen?

The goal we are trying to accomplish is to have a site with widgets (already built in docebo) that is the landing page for an Extended Enterprise. The goal is to have people able to view this page without needing to sign in. So far, it looks like this is impossible. Does anyone know a workaround?

DanielHero II

posted in Product Q&A

Calculating the number of sessions for a 1 year date range

My boss would like to know the total number of sessions recorded on our site for a one year period. Does anyone know if there is an easy way to calculate this? I see that you can set a date range in the Admin Dashboard, but doing so doesn’t seem to have any effect on the range shown in the “Recent activities” area. Any advice would be greatly appreciated!

MattBNewcomer

asked in Product Q&A

Swagger API

This is kind of a follow-up to the Swagger API post that’s “Related”. Is there anywhere that the raw Swagger API information is available? As part of our implementation we are needing to use the API quite a bit. It’s much faster to implement calls against the API if we can generate our connection objects using a Swagger endpoint, rather than needing to code each interaction from scratch. I believe it was called out in the other thread that the API Documentation is generated from Swagger. Is there a way for customers to access the same Swagger endpoint as that used by the Docs?

rmccormickContributor III

asked in Product Q&A

Changing observation checklist response after approval

I have an observation checklist where the responses were entered incorrectly and the manager approved prematurely. Now there is no way for the user to retract or manager to reject, so the user/learner can alter the response.I’ve unenrolled and re-enrolled, but the old response is still reflected/observation checklist automatically shows complete even with new enrollment.Is there any way to retract/reject an observation checklist once submitted and approved?Is there a work around?Any feedback/assistance is greatly appreciated!

captainzeldaHelper I

posted in Product Q&A

SFDC Campaigns to Groups?

SFDC gurus - is there a way in the API call to add users to an automatic enrollment group based on an SFDC campaign? Hopeful, but doubtful.

hari.vijayakumarNovice I

asked in Product Q&A

Badges for completing a learning plan if more courses are added to it

Hi everyone! I’ve just started implementing badges for our organisation. I would like to know if a badge that has already been given to a learner that completed a learner plan would be removed from this learner if you add further courses to the existing learning plan.

asked in Product Q&A

Enrollment Rules/Groups: Setting Due Dates

Hi everyone,I think I’m missing something that’s likely right in front of me. I want to automatically assign an eLearning course. I know how to create a group and enrollment rule, but where do I select the criteria for “course is due in xx days from assignment”? Thanks!

brandonmaldonadoContributor I

asked in Product Q&A

Bulk removal option for learning plans?

Is there an option or workflow for the bulk removal of users from an assigned learning plan? We have several hundred users who received the wrong assignment and I can only find an option to unenroll them from the courses via the bulk csv file.

Katherine RamlakhanNewcomer

posted in Product Q&A

Learning Plans not populating in Course Catalog Widget

I have a Course Catalog consisting of 67 Learning Plans. These learning plans are self paced so on week 1 the user is enrolled in week 1 and once they've completed that they're enrolled manually in week 2 and so forth. I’ve set up a course widget that should display this course catalog but it doesn't matter how many of the weeks I enroll I cannot see anything populating in this widget. Any ideas as to why?

indeya.saephanhNovice I

posted in Product Q&A

Assignment completion trigger

Hi,I would like to create a course that would allow me to check the status of a learners training by before their training is mark off as complete. Is there a way to create some type of trigger that would signal to me to check a leaners training to confirm it is complete? After I verify the training is complete, I would like to be able to manually sign off on the training. The course would be a self-paced training. The learner would complete the training, I would like to get a notification to review and approve the completion. Can a course be built in this way? Thank you,Indeya

JtischlerHelper II

asked in Product Q&A

enrollment link error

I have an admin who needs to have a course not publicly visible in the catalog, but which a select group of users will access via the enrollment link generated at course level. We have tried various catalog options combinations in conjunction with actually being part of a catalog and also not part of one but everything results in the user receiving an permissions error. The only success was for the course to be visible and self enrollments on, which is what we don’t want. Is it possible to do what we are after?

bsoelbergNovice I

posted in Product Q&A

Need a report for user activity

Looking for a simple report that will give me a list of users who:have an account, but have never logged in. are not enrolled in any courses have not completed any courses.

JtischlerHelper II

posted in Product Q&A

New reports data refresh frequency - does it need configured?

Hi all!I saw last week the post that the data refresh frequency has increased to 12 times per day effective yesterday 9/19. Does this need configured anywhere? Is there a default frequency or is it a set cadence? Once an hour from 8-8 or every other hour for constant 24 hr updates? Would like to know how often it is being refreshed. Thanks! Data Refresh improvements for reportsStarting on September 19, 2022, a new method for refreshing the data for exporting and previewing reports is available, increasing the number of data refreshes to up to twelve occurrences per day as well as adding the ability to schedule reports at a specific hour during a chosen day.

AlanHelper III

posted in Product Q&A

Any tips for troubleshooting new user CSV upload errors

Hi allWhen bulk creating new users via CSV, there will often be errors whereby the user already exists (we use the email address for the username). The error report lists the email addresses affected, but does not provide any further insights, such as which branch they already exist in. This means I need to take each affected email address and manually search for it. Even then, it is not clear what branch they are in - I need to open their full details and go to the Branches tab. I have a hunch there must be a better way. Anyone got any suggestions? Alan

AlishaSmithSCSNewcomer

posted in Product Q&A

Excel Documents in Course Widgets

We have some Excel supporting documents that we were hoping to add to the File Repository Area. I keep getting an error that my Excel document is not an accepted document. Has anyone else had this issue? Is there another way to add an Excel document to a course? Thank you in advance!

kgalindoNovice II

asked in Product Q&A

Manually Change the Score Field

Is there a way to change/enter the score manually in the score field for users who completed a course? We do a practical skills assessment on our platform and would like to enter the score they received for their course assessment. If not, are there any workarounds you would suggest? Thank you in advance!

lrodmanGuide II

posted in Product Q&A

Is docebo's ai NOT crawling scorms for text?

As per these images it appears scorms are not indexed in any way. That can’t be right - can it?? It seems crazy to scan videos and do text-to-speech but to not index text content in articulate rise scorm courses.

smurfette007Novice II

posted in Product Q&A

Learning Plan and Cohorts

Hi everyone! I need to set up a program of 10 ILT with 10 paired e-learnings as pre-req. I’ve set up a learning plan with the prereqs and have enrolled myself and all is looking good! Now my next issue--in terms of enrollment --users are enrolled in cohorts. How can I enroll cohorts within a learning plan? Thank you so much for your invaluable help.

smurfette007Novice II

posted in Product Q&A

Integrating prework (e-learning) with ILTs--Please help!

Hi! I need some kind advice. I would like to create a program on Docebo that involves a series of 10 ILT workshops. However, before each of these workshops -pre work in the form of e-learnings need to be completed. One cohort will go through these set of 10 ILT workshops with 10 prework e-learnings that is compulsory beforehand. What is the best way to go about this? Thank you

Bwturner03Newcomer

posted in Product Q&A

Overall survey feedback

New Docebo user here- Is there a report at a higher level that allows me to view course/learner feedback or do I have to drop to the course level each time like I’ve pictured here? I’d rather start with the survey name and go from there, rather than search the courses and drill down to the learning object.

adrie2784Contributor II

asked in Product Q&A

Quick View: ILT Attendance

Is there an easy way to quickly view if attendance has been manually marked for an ILT course and/or ILT session?

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