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Product Q&A

Ask questions and get answers about Docebo products.

  • 4,131 Posts
  • 15,532 Replies
4131 Posts
sfrost
Helper II
sfrostHelper II
asked in Product Q&A
Mobile App Customization

There is a CSS to remove the widget titles for the Desktop version of the platform but is there a way to remove these titles from the mobile app? :(  My desktop looks beautiful and it’s easy to find my widgets now… but my mobile app looks cluttered with titles.  Any ideas? Is this possible? 

1332
sfrost
Helper II
neil.kremer
Novice III
neil.kremerNovice III
posted in Product Q&A
PowerAutomate Webhook | ILT Session update issue

I am implementing ILT webhooks to my organization, and I have difficulties with session update.I am using Power Automate, once a user is enrolled to a session > he gets an "invitation" (send by power automate). Then, they need to approve / decline.When a user approved > he receives a CALENDAR invitation.The problem is when I change the start time or date, it doesn't recognize the change. 

493
Bfarkas
Hero III
G
Novice II
Glen.D.ANovice II
asked in Product Q&A
New SSL Certificate

We are having trouble uploading the new SSL certificate and it looks like the docebo site is not accepting the new certificate. Can anyone help?

1042
Daniel
Hero III
Belal_Abdalhuk
Novice II
Belal_AbdalhukNovice II
asked in Product Q&A
Webhooks Quiz

Hello,Can I find the webhook when the student starts the quiz and when he finishes it?I want if it is possible or not. if it is possible, How or which webhook?if not possible, Can I find a workaround?my scenario is, that I want to send the quiz name, start date, End date, and student ID through webhook to use it to inform his parent by starting the important quizzes.

251
Bfarkas
Hero III
D
Novice II
donnachartrandNovice II
asked in Product Q&A
Automatic enrollment into an ILT session

How do I get a learner that I enroll into a Learning Plan that contains Self-Led Training courses to be automatically enrolled into a standalone ILT Course (not part of the Learning Plan)?

1103
lrnlab
Hero III
H
Novice I
hkevinNovice I
posted in Product Q&A
Training not marked complete

Has anyone had any issues with the trainings not being marked complete? We currently have the annual compliance training going on and those trainings are very long! They can take about 1.5 to 2 hours to complete. We use the compliance training vendor SAI Global and they provide us with the SCORM files. The issues we have been having with half of our employee population is that their trainings progress are not automatically saved, so when they click on the ‘Resume where you left off” button, it takes them back to the beginning (for crying out loud!). But for the other half of the population, they are able to complete just fine. So I’m not sure what settings in Docebo that I should be poking around to resolve that issue. Also, does Docebo have the ability to manually advance the course progress for those whose training were not saved properly and had to start from the beginning. I can only re-take the training for a handful of employees :) as this is not ideal to use my time wisely. 

5466
pmo
Docebian
MKnack
Novice III
MKnackNovice III
asked in Product Q&A
Offering Learning Plans in more than one catalog

We are about to go to a two-catalog system - one for members and one for Non-members. People who come to our library select the courses they want to take, courses are not assigned. That being said, I do ot see where I can assign a learning plan to a particular catalog,  Just like a course, if a learning plan is open to both member and non-member, it will have a different price. Currently, it appears that it goes into an external catalog that we are doing away with.Has anyone found a way around this?  

522
MKnack
Novice III
NateC
Helper I
NateCHelper I
posted in Product Q&A
Learning Plan Header layout

Hi all.Does anyone use images on the Learning Plan Header? I keep running into unexpected roadblocks, like frequent messages that the file I’m using does not exist, or simply not incorporating the changes that I’ve saved. Additionally, I do not having very much control over the image dimensions. Compared to course cover images, which show an accurate representation of the finished dimensions, the LP header will make further cropping decisions after I have designated the cropping area. So, an image that looks fine when I set it up will end up cropping the top half of my images, & suddenly characters are missing their heads. When I try doctoring the original images to include a margin at the top, it just typically rejects the image i’m using. Then, when I resize the image to better fit the dimensions, it zooms in the center, cutting off even more of my characters.I’ve spent way more time trying to play with this than I’d like, just wondering if anyone else has experienced similar iss

803
L
Influencer I
julientrudel
Influencer II
julientrudelInfluencer II
asked in Product Q&A
ILT session mandatory surveys

Hello, Me and my team need specific information about users that are going to enroll in an ILT class. We need to know their specific size for a material (gloves). Is there a way to push a form before they can enroll in a specific ILT session and make it mandatory for them to take that form before they can enroll in the session. Also would it be easy to collect the information from these form ?Thanks

1756
lrnlab
Hero III
JGildea
Helper II
JGildeaHelper II
asked in Product Q&A
Accidentally Archived Enrollments

Is anyone else finding that users get very confused when returning to a course that is required for a certification? We are finding that the following behavior is occurring rather frequently:User receives a notification that a certification is expiring User clicks the link provided in the notification and is brought to the certification screen User clicks the Renew option and selects a course User starts the course, but does not have the time to complete the course in one sitting, so they close the course To return to the course, the user is clicking the link from their certification notification - which takes them to the Certification screen. User restarts the renewal process, which archives the course they were halfway through and starts them over. These are compliance courses, which makes the user very unhappy. I realize that it is user error, but shouldn’t there be something in the system that prevents this type of issue? I have already upvoted the request to provide the ability to

1213
JGildea
Helper II
D
Helper I
dhorneHelper I
asked in Product Q&A
Video will not play??

Hi Everyone! I am adding a video using the following code that I found here in a post (I entered the location of our video where the “#” is):<video width="960" height="540" controls="autoplay muted"><source src="#" type="video/mp4">Your browser does not support the video tag.</source></video>My problem is the video box will display, it will not play though? Any suggestions on what I’m doing wrong?  

1523
KMallette
Hero I
D
Novice III
drosales
posted in Product Q&A
Archiving Enrollments for Compliance Courses

Has anyone found a solid process for recording multiple completions for compliance courses (Non-LP)? Recently, we implemented multiple completions for a course but not sure if its best practice. I'd like to see what everyone else is doing for compliance courses that need to be re-taken periodically. Our goal was to not send out notifications to users until they're actually due to take it. In this case we did the archive before anyone was due to re-take  Our process we did first time in this order:Retroactively assign all completed users a 2 year certification for the compliance course Created “certification expiring” notifications so the users are reminded until its their time to retake Archive & Un-Enroll ALL deactivated users Archive & Re-Enroll the rest of the users (enrollment notification dsiabled so users wont get a notification that theyve been enrolled, we are relying on the certification expiring reminders) Update Training Material (2023 version) Change the name of the

1684
D
Novice III
E
Novice II
Erika at ASCIPNovice II
posted in Product Q&A
Password Reset does will not send link. How can we fix this?

We cannot get the password reset to send a link to our members who try to use it.    We have had Docebo for 18 months and opened a support ticket then with no solution.  Anyone else have this problem and how did you solve it?

23310
pmo
Docebian
P
Novice I
piacol91Novice I
asked in Product Q&A
"No Answer" is shown in surveys

Hi everybody, is there a way to delete the “no answer” option in a survey? Here’s a screenshot: (for no italian speakers, “no answer” is in the last box)  In Question Bank we wrote down only the three options as you can see (school diploma, degree, other) but “no answer” stood out. Any way to delete it?  Thanks a lot! Pia

262
P
Novice I
msiegel
Novice I
msiegelNovice I
asked in Product Q&A
CSV Upload to Mark Courses Complete for Users

Hi, I’m brand new to Docebo. My company is in the middle of onboarding and we are working on moving our data from another LMS.I searched on the KnowledgeBase but couldn’t locate what I’m looking for. Is there a way to upload a CSV with a list of users and courses they completed previously? This would be helpful so that data transfers to our Docebo LMS without having to enroll them and mark them complete manually.

366645
S
Helper III
heather.wallace2
Contributor I
heather.wallace2Contributor I
posted in Product Q&A
Manual Group Cleanup/Maintenance

What are you doing to manage the ever growing lists of Groups?  Automatic groups I can handle, but we seem to have a lot of Manual groups that are likely a one-and-done enrollment?  Are you using a naming convention to call out one-time vs. perpetual manual groups?  Are you dating them?  What are the implications of deleting manual groups that are past their prime?  What happens to the Learners inside those groups?  If a tree falls in the woods… I digress.  I’m feeling delete-y but don’t want use an axe, not a chainsaw.  So, how are you handling your housekeeping?

461
Cheney
Helper II
rgill29
Novice III
rgill29Novice III
asked in Product Q&A
How do I change top level course category folder from Docebo?

Hi guys, I was wondering if anyone knew how to change the top level folder category in other languages from Docebo? I have changed all the folder languages: In English it changes to Keyloop but when I change my language to Italian it is still saying Docebo? Is it in the localisation tool and not under course category does anyone know?  Thanks 

483
rgill29
Novice III
EmilyW_Tacoma
Helper I
EmilyW_TacomaHelper I
asked in Product Q&A
Training Material Based Course completion option

Hi, Can someone please explain this to me?  “The session is marked as completed when the learner completes the training material set as test in the course.” Source: Creating and Managing ILT and VILT Sessions – Docebo Help & Support I can’t figure out how to mark any of my training materials as “test”. Does it literally mean using the Docebo Test training material? 

1301
lrnlab
Hero III
C
Contributor III
ChrisBurtonContributor III
asked in Product Q&A
Utilizing checklists

Hi everyone,Is there a way to assign an Observation Checklist to a group of instructors rather than a single responsible party?Here is what I am looking to do: We have a training team that will be certifying people through a practical evaluation. They are currently using a paper checklist and I want to digitize that process. I have created the checklist, scheduled it, and assigned it to a course. What I would like to see is any member of this training team to be able to go into this course and sign off on someone’s practical by completing the checklist. However, in the course itself, I can only assign this role to a Manager type (Direct, 2, or 3) or a custom individual (just a single person, no more).I attempted to set up my trainers as Manager 3, but this is an impossible task due to the size of the organization.I can’t even preview the checklist because when I go in, I get the following error message: Is there a better way to do what I am trying to do? I’m open for any advice. 

1843
T
Novice I
I
Helper III
IanMonkHelper III
asked in Product Q&A
How to identify and send reminders to users who miss a vILT session?

Hello! Our team is delivering recurring vILT onboarding sessions in Docebo. In a nutshell, we have a single vILT onboarding course with many sessions throughout the year. When new hires join, we ask them to enroll in one of the sessions.  We need help tracking down folks who register for a session but do not attend. We want to follow up with these people to make sure they go back and register for a new session. The challenge is that users who are In Progress could be 1) users who missed a session or 2) users who are registered for a future session. Is there a way to differentiate between the two? Secondly, we want to use notifications to follow up with people who missed a session. We tried using the “Learner has yet to complete course” notification to set up recurring reminders to attend a session, but this also gets sent to users who are registered in future sessions, which was causing a lot of confusion. Has anyone else encountered this problem? What did you do? Is there a way to ide

843
Bfarkas
Hero III
B
Guide II
Baskaran venugopalGuide II
asked in Product Q&A
Slide converter stuck after click publish content

Have you ever noticed our slide converter option get Stucks after we successfully load ppt/pdf file and click publish at the end? Page got stuck without showing the content is converted or not. Each time, I need to refresh the page to view the content is published.Is that the same for everyone or did I miss something?

304
Bfarkas
Hero III
R
Influencer II
randallsimInfluencer II
asked in Product Q&A
Assigning a learning plan to new users in an existing branch

Wondering what is the best way to deal with this scenario. I have an existing branch and users are assigned their learning plans.Now I have a large number of new users I need to assign to that branch. What is the best way to get the new users assigned to a learning plan without the existing users being assigned also.Would like to hear how the more experienced Docebo superadmins do this.

463
Bfarkas
Hero III
S
Novice II
SimoneANovice II
asked in Product Q&A
Being notified of platform downtime

How can I be notified of known platform issues, e.g. platform downtime?

714
Bfarkas
Hero III
J
Novice II
jonas.wandellNovice II
asked in Product Q&A
Course Id in notification (user bought a course)

Hi. Does any one know how to get the notification “user bought a course” to include course id ?

261
Bfarkas
Hero III
jckemv
Helper I
jckemvHelper I
asked in Product Q&A
LMS User Interaction Report

Has anyone created a report/tool to display a users interaction with the LMS? I’m keen to look at what learners do on the platform from registered and then what they do next.I know the audit report for a given period can help a little, but wondering if anyone has done something more sophisticated. I most interested in which pages they visited, courses and enrolments etc.. over time. Like a website and the www server log can be analysed to produce useful reports, seeking something similar.e.g.user registered on platform user visited XYZ page user looked at course XYZ user looked at course ABC user enrolled in course ABC user visited ZYX page user updated profile user unenrolled from course ABC etc..

613
Bfarkas
Hero III

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