Product Tips & Tricks

Hello, please could anyone help? I have problems uploading events. Error message is ""day"". I already tried all possible formats. Downloading the template gives the following format "01/01/2021" However, it will not accept it when uploading it.Thanks so much in advance if you could share if and how you had overcome the same issue!Caro

Hi everyone, James Buhagiar from the Customer Experience team here   and I want to speak a little bit about Power Users today. (PU for short) We’re all using PU to help manage the internal and external needs of our platforms. LMS SuperAdmins create profiles, establish local administrators and delegate tasks to efficiently run their Docebo instances, so we really owe it to our PU for their help    But when was the last time you went back to audit who your PU are and what permissions they have? What about creating a new PU or profile to help with the expanding needs of your L&D strategy? It’s been a full month since we launched the new PU management page, so you’ve probably glanced at them at least… you have glanced at them, right?! 🤯  For everyone else, May's product update includes some UI changes to really speed up the process of managing profiles, permissions and assigning new PU. So now is the perfect time to have a look again and see who still qualifies, who might need upgrad

As you all know, fetching information about responses to surveys is a “bit” painful task, as there is no report or single UI allowing you to get it for multiple courses and/or surveys. In our system we have course evaluation surveys added to each course (around 250 courses and counting), most of the courses use the same survey added from the central repository, however, some have their own surveys.Of course tracking user responses, by navigating to each course and downloading the file is time consuming and is not a feasible solution, as we want to analyze feedback weekly and quickly react to any issues and comments. Below I’d like to share with you my approach to solving that problem by using Docebo API (I can’t share the full code of the Python script that I wrote for that, but given this outline any skilled developer should be able to create a similar tool). My goal was to create a solution, which would automatically pull data from ALL surveys across ALL courses and save the response

Hi all,We are currently experiencing Zoom synchronization issues with Docebo. For each session within an ILT course, I have to manually  resave the session so that the zoom link will re-sync. There has to be a better of way of doing this? Has anyone created an API to refresh these errors?  

Good morningI have just noticed that when I access one of our live learning (ILT) courses (that has many sessions) the course instructors area shows all instructors including those that have now left the business and therefore are inactive in Docebo. Is there a way to remove these people from the course instructors details?  Thanks Lucy 

Is there a way for a learner to “follow” an ILT course without enrolling into it and be notified when a session is created for that ILT course? For example, I have a people manager who wants to be notified when a session is available for courses so they can enroll their direct reports into the session, but currently there is only a notification for ILT session created that is sent to learners already enrolled into a course. Is there a notification or a workaround that anyone is using for users to select to be notified without enrolling into a course and without sending a notification to everyone (just those who have selected to be notified)?Thanks!Julie

Hey everyone, We launched back in February with a single learning plan and have added a number of individual offerings since then, but we have found it a bit difficult to motivate learners who dropped off at various courses in the learning plan to continue.  The situation with individual courses is a bit better since I set soft validity periods by enrollment date and have an enrollment notification + 3 reminders go out based on x days before expiration. Another group at my company is interested in using a Learning Plan as a container for a curriculum, but I have concerns about notifications since learning plans mass enroll users in associated courses. A fixed expiration date for a course is a non-starter since we will be adding new-hires over time. An validity period based on enrollment date seems like the best option as long as I add the original period to each subsequent course so Course 1 expires in 15 days Course 2 expires in 30 days Course 3 expires in 45 days Course 4 expires in

We have several learning plans that have pre-requisite plans and offer both eLearning and webinars in the same program.  We’ve had to repost training dates on the learning plan description in order for someone to see upcoming dates. Training dates also don’t show up in the calendar when in a learning plan. Learners are confused about our programs and don’t know how to plan for training, what order to do things in and when to pick dates, despite instructions on screen.Is anyone else using learning plans that require other learning plans as a pre-requisite or have webinars in learning plans? How are you working through that?

Hey Community :)I wanted to make a guide / small knowledge share based on a ticket I recently had in regards to the .vtt files that are added as translations to video training material. If you’re looking to learn more about Video training material or adding such to a course, I’m here for any questions but I’d also direct you to this Knowledge Base here.Something that came up earlier today was that we encountered a VTT file that wasn’t uploading properly to the learner view on the video. You could select the language by pressing “CC” in the video player, but the translations wouldn’t come up. To fix this, we did the below on a Macbook Pro in Terminal: Taking a VTT file with a utf-16le charset and verifying the charset / encoding with file -I thefile.vtt in Terminal (it’s a capital i as the option in that command) We then tried to use it as a translation for the video training material but it failed to load when playing the video We then ran the following command to change the encodi

Is there a simple way to “unpublish” a course or do I need to actually archive them and remove them from all channels and learning plans?  I know I can flip them to “under maintenance”, but those are still accessible.  I would like to keep course info, but make it unaccessible to users. Thank you,

Hey everyone,We have been getting tortured a little bit with the SSO integrations of Docebo and ZenDesk.I wanted to share a deeplink that seemed to work better for us.So here is the thing - lets say you have your CSM and the support desk saying here is the link to the ticket….and maybe you are getting redirected to google to sign in? And you get yourself cross-eyed with it? Well - the trick is to get to the login screen where you manage your account directly.I am going to suggest to use this url (and not the direct url) so that it brings you to the login:https://help.docebo.com/hc/en-us/requests/Now that may seem like it is basic and documented? Myself and my team were hitting wall of trying to deeplinks from ticket numbers and were getting no where for a few weeks.Anyone else have a hack? I can tell you if you try to engage https://docebo.zendesk.com you can find yourself in a tail spin.Lessoned learned…..

I learned something today that might be helpful to others, so I thought I would share.Problem:A power user had reported that they were unable to see the User Additional Fields as options to include when they were creating a Custom Report.  My first thought was that there was a permission not selected for the power user, so I checked to make sure that the Power User profile had the following permissions:View Users Can see fields invisible to the userEven with those permissions, our Power User still was not able to see the User Additional Fields when trying to create a Custom Report.  Possible Cause of the Issue:Turns out, we had the Apply Additional fields visibility based on branch node setting selected on our platform:This setting overrides any Power User permission setting you have, and our power user profiles were in a branch that did not have visibility to those additional fields! Solution: I was weary of playing with that Advanced setting, so I created a special branch for our Pow

Is there an official Docebo data dictionary for reporting?

Hi everyone, I’m Roberto Moscatelli from the Docebo Support team and I would like to share something about testing Webhook.If you are not familiar with Webhooks you can use a test website and check how they works. So, first of all go to https://webhook.site  You will see a page like this:  Then copy the “Unique URL” clicking on “copy to clipboard”:  Now move to your platform and go to Admin Menu-Webhooks and click on “+” icon to create a new webhook:  Now Just insert a name (like “test”), paste the payload URL and select an event:  In this example I selected “User has been created”.Then Save and make sure to activate the webhook clicking on the status as below:  So now create a user under “Admin Menu-User management” and go back to the website https://webhook.site You should see the event like this:  Now you can do the test using also the other events! 

Hey all! Wondering how you use learning plans and manage them when there’s updates (primarily new courses added).We have changes often, but when we create new courses in learning plans, our completion reporting drops -- and that even affects deactivated/terminated employees. We are in a company where we often have attorney general inquiries that queries all of our training and records, and when we have a terminated employee enrolled in a course AFTER their term date, that just looks bad. We also have people that don’t necessarily need to take new content from their onboarding programs (i.e., a couple years into employment) but if we add a new course, they are no longer complete. Do you create new learning plans on a certain cadence? Do you unenroll deactivated employees from the learning plans, but retain their course information? Help!!! 

Hi everybody,I have quite a specific need. I have a group of courses (say, 10) where if a learner completes some of them (say, 8), they get one certificate.How can I achieve this in Docebo Learn? I thought about making it available through a LP, but I did not find a way to assign it to those who managed to complete 8 of the 10 courses. I also thought about leveraging course equivalencies, but I did not come up with a good answer (maybe I haven’t thought about it deeply enough!).Has anybody faced an issue like this? Did you find a simple solution without contemplating the possibility to write down all the possible combinations of the 8 out of 10 courses?Thanks in advance!Mauro

Hi,  I am building an academy that serves several different product lines. I have branches for each product and would like users to land on their respective Homepage that I created for each product. I have been able to create separate menus for each branch, and those show up properly for the different branches, but I can’t figure out how to change the default homepage. 

The slide converter is one of those undervalued option in the LMS. I use it all the time, especially when different departments needs to add something in Docebo. A suggestion, we are still missing the chance to add links to the slides.

Have you experienced this issue: Username does not save after updating?email is configured as the username in the platform A student requested to change his username/email address but it keeps on reverting back to the original even after saving the changes.I change the new email, when saving the username remains with the former emailI already tried by clearing cache, cookies but still getting no results @Bfarkas @lrnlab @Annarose.Peterson 

Hi community,I was wondering if there is some CSS code that can help me hide the groups from the learners in the Statistics in the My Activities page. If so, could you please share it with me?

We have a custom report in the NEW REPORTS that was created by a PowerUser that has left the company.   Her replacement has the EXACT same rights as the original employee but the new employee can not EDIT the report.   She can only preview, duplicate or export (we added her into the visibility criteria so she can see the report listed in the New Reports section.).  Is there any way to give other users the rights to EDIT a report - right now it just seems like a superadmin and the creator are the only ones that can edit a report.   We can not duplicate the report because we have other systems pulling the report into a PowerBI application. Any suggestions???  

Hi,I thought about making question with image footage with Gift.Can this be done in Docebo?Or is there another way?Thank you,Diego 

Looking to see if anyone has any tips/tricks/suggestions around mobile app design.  We are struggling with the layout and are hoping we could benefit from your knowledge!

I had a recent request to do two things:Make the Waitlisted tag in the User Personal Summary more explanatory and obvious Create a Fail status that shows up in red in the User Personal SummaryWhile we could debate the effects of using a big red  FAILED  on what is essentially a transcript, I thought I’d share how to accomplish it.  Once you know how to do this you can adjust terminology and colors to match your business needs.First we’ll start with labels and changing them to be more informative.  FAILED COURSE STATUSFor this we’re going to repurpose the “suspended” status used in the LMS.  Obviously this won’t work for you if you’re using the suspended status for something else.Go to the Localization tool. “Translate” the following to the new values on the right:standard _SUSPENDED Failed standard _USER_STATUS_SUSPEND Failed   What this will do is let you choose the Failed status for sessions and courses manually.  It will be displayed in the drop-down status lis

We are new to Docebo and offer Bi-weekly training sessions that anyone at the company can attend on our product and encourage all new hires to join. When setting up the vILT is it better to have 1 session with multiple events under it, only requiring someone to attend one event to get completion or watch the recording. ORMultiple Sessions with 1 event per session?