Community Feedback

When searching the community, I see that there are a lot of posts but I can only access the first 20 results because there isn’t a navigation to get to the rest of the results. Is this a bug? If not, how do you get to all of the search results?Here’s how the top of the results appearAnd how the bottom of the results appear. 

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Our warehouse needs to add certifications to users on Docebo. These team members completed the courses prior to us using Docebo. When we upload the certifications via csv, we would like it to trigger a completion on the corresponding course for those users. Is there a way to do this? 

Have any users experienced issues with enrolment notifications not being sent this week?I built 6 new courses over Wednesday and Thursday and only 4 courses issued automated enrolment notifications to enrolees.  On the 2 courses without enrolment notifications, I dis-enrolled myself on one course and received a dis-enrolment notification.  I subsequently re-enrolled and still no enrolment notification.   I repeated this process on the 2nd course and received neither an automated enrolment or dis-enrolment notification.My colleague repeated this process on one of the ‘faulty’ courses.  She first dis-enrolled enrolees, then re-enrolled.  Duplicate enrolment notifications were then automatically sent for this course.The correct RSVP enrolment conditions have been applied to all 6 courses so the issue doesn’t lie in the courses themselves.Before logging a support request, has anyone else had any similar issues this week also?  Any solution/explanation would be appreciated.Many thanks.

Issue: Users are completing courses quicker than we predicted our training to take. We’d like to slow this down to ensure they’ve gone through the content thoroughly.I’m fairly new to the Docebo platform so would pick the brains of more experienced users of what features I can use. I looked into doing a scheduled release of lessons, but doesn't look like it supports it thus far. Thanks!

We have several stores who would like to join our Docebo. They will only join if they can use their own content. With new stores, we add them as Power Users because we can’t have hundreds of SuperAdmins. We know that they can upload their own content in the central repository but it seems that they can’t create their own courses with that content. Is there a way that this could be done?

Hi everyone – I’m a brand new Docebo user and really appreciate this community!We’re currently setting up an integration between Docebo and our external site. OAuth2 authentication is working—we’re able to obtain the access token successfully. Now we’re trying to use the Docebo User API to retrieve user information (like user ID, name, and email) using that token, so we can sync the data on our external platform.Here’s a sample OAuth2 token response we’re getting from Docebo:{"access_token":"ACCESS_TOKEN_VALUE_HERE","expires_in":3600,"token_type":"Bearer","scope":"api","refresh_token":"REFRESH_TOKEN_VALUE_HERE"}As you can see, the response doesn’t include any user information (like user ID), so we’re not sure how to proceed with retrieving user details using the access token.Has anyone successfully done this kind of integration? Specifically: Which API endpoint(s) should we use to get user info using the access token? Any tips on best practices for securely syncing Docebo user data w

Hi, we’ve recently set up automated calendar invites to go out to people who sign up to courses.However it comes up with a line talking about if it’s a virtual link click here but most of our workshops are face to face and this is causing a lot of confusion with people not turning up as they thought they could join on Teams. I’m not sure how to change this from coming up on the automated invites, any help would be great. I’ve uploaded a photo so you know what I’m talking about.  Thanks 

Hello Everyone!I hope you are all doing well! With this being my first post and question, I want to introduce myself. I work at Cisco as an administrator for our LMS system Docebo and have been working in LMS for almost three years.I do have a question with the custom reporting feature, I am trying to find a way to pull up a report for our waiting list for one of our courses, however I am not seeing any options to report on thist. I could be missing something so I figured if any of you have had done a report like this or similar? Please let me know. Looking forward to speaking with you all :) 

Hello Docebo community,I am seeking insights/assistance to help us automate the synchronization of employee data between Oracle and Docebo LMS. At present, we manually download Excel data from Oracle, filter and correct it for LMS, convert it to CSV, and then upload it to the LMS for synchronization.i am looking for a solution that can streamline this process by automatically pulling employee data from Oracle and syncing it with our LMS system. I am wondering if/how FTP can play to into the automation role and im also looking at WinSCP too just to see what, where and how can this be made possible. Thanking you. 

Has anyone had recent success in removing a name from and assigned Group without losing history on the persons profile or courses?

What’s the quickest way to see the number of overdue courses for a user? I’m not seeing any super straightforward ways in the User Personal Summary (you can’t filter by due date in the courses tab and there’s nothing in the statistics tab related to due dates). Am I missing something? How do you track your user’s overdue courses?

We’d like to provide some instructions for Users to help them self-register.  Branches appears to be a difficult concept for them to grasp.  Either they do not pick a Branch and it defaults to the first one on the list or they choose an incorrect Branch.  Has anyone found a way to provide instructions on the self-registration page?

HelloWe are having issues with some of our Microsoft eLearning material where we have iframed in from the MS website.  These links have now been removed and instead users are expected to find content via Viva Learning.  We have Viva as an organisation but are unable to replace the iframes within our eLearning as this is not permitted by MS.  Is anyone else experiencing this?  Interested in how people are getting around this issue.Many thanksLisa

Hello Decebo Community,  I need your help understandings why one of our users is not able to access the Learning Hub platform.We have checked the user's status, name, email and all other login details and they are correct as per standard. However, user still not able to log in and Error 500 keeps on popping up. Weird thing is the LH platform recognizes her log in, and states last time accessed.What am i missing?  Appreciate your assistance please. Thank you  

 WE are still having an issue with SalesFORCE and Branches with users being moved into the root folder if the branches do not sync.  This has become such a manual process, that seems to be never-ending since we have over 600 users and we have many reorgs, therefore, users are constantly moving, or new hires joining.  Does everyone that has SalesFORCE and the stand-alone app have this same issue??  When you create a users on the stand-alone app and put them in a certain branch, then the CRM teams gives that user SalesFORCE access a week or so later, and they go into Docebo through SF - they end up moving the user out of the branch I created and instead back to the Root folder?We have 2 diff teams that work on this - the CRM team who runs SalesFORCE and our LMS team.  Therefore, this has become such a process (bc we have about 900 users and counting) that are constantly being moved or updated if we are not quick enough to provide the CRM the exact branch name we created. We also have to

Hello!  I have a a request for an annual certification that requires 5 criteria to complete: 2 professional development activities, 2 learning activities and a compliance course.  All 5 “courses” would be external and would require completion certificates.  With the external activity functionality, Im finding that each activity needs to be entered / loaded separately and that once they select the certification from the first external activity they enter / upload, the certification requirement has been met.  Im wondering if there is a way to make 5 external activities fulfill 1 certification.  

Has anyone had any of their groups suddenly change? Several of our groups have had mass deletions of users and it is logged in our audit trail, but the operation was performed by an unknown user. Any help would be greatly appreciated!

Hello all,We have a training material that we want to go into multiple courses, is there a way to add the training material to all of the courses at one time or does it have to be done manually?Thanks, Niescha 

Hi all!Is it possible to set up a notification after the enrollment in a course? I made three notifications and set them up before enrolling learners. However I needed to add one more notification for the same course and I not sure the learners will receive it if it is set up later.

We need to allow multiple Users to have the same email address.  When Users register manually, they get an error if they enter an email address already attached to another User record.  Has anyone found a way to avoid this error and system limitation?

Hello Docebo Community,Need some assistance with this please.Each month, I have different users attending the event, but the ILT course remains the same. However, I am facing an issue where I am unable to enroll these different users in their respective months.Thank you. 

Hello all!We have some courses that run year-round where new sessions are added on a weekly or monthly bases. We currently have the ‘Detailed Changed for a Session’ notification turned on as we occasionally have to move a course room and are trying to automate those notifications when they occur.My question is: Is there a way to segment the notifications between users who have already passed the course?I haven’t seen one, but an issue we are running into is people who have taken & passed a course get notifications that ‘detailed have changed’ for future courses. We’d like to keep them enrolled so they can continue to review the materials and resources.Other than turning this notification off, has anyone run into this issue or found a work around?Only solution I could think of would be to add groups based on ‘course not completed’ and ‘course completed’ then try and segment the notifications based on those groups instead of a wider range of users.So ‘details changed’ would be active

Does anyone else find it strange that there is no course status of “failed” or “not passed” for a user? I set up an e-Learning shell with three training objects (a file download, an evaluation, and a survey). I set the test as requiring 100% and programmed two fake questions, then ran through the course and purposefully failed the evaluation with my test account. I know how to look at the score and how to go into the Reports tab and see which of the training materials the learner failed but the user remains in the status of In Progress. What I’m looking for is the ability to identify who failed the course, not a single learning object. Reports (screenshot included) show my test user only completed 66% of the course and is In Progress. In reality, the user completed 100% of the course; and they failed the evaluation. Enrollments tab (screenshot included) shows me the user’s score but not what a passing score is so admins would have to research that before we looked at the status this wa

Figured it out. Thanks!