Product Q&A

The base solution (screenshots) isn’t as graphically elegant as our users are accustomed to. I’m not sure if we are ready to upgrade to Discover, Coach and Share, so I’m exploring options.

I’m encouraged to the see the columns in the manager reports tidied up.  If we could choose the columns then that would be fantastic...but every little helps i guess.My question is about the reports button.  nearly everyone i speak to didnt even realise there was a reports tab when viewing their team.  Is there any way (perhaps by using CSS) that we can make this tab a bit more obvious?  

I hope someone can solve this!Our users want to take notes while watching the course videos. They either were opening a PDF or word document and tooknotes while watching the videos.But now, we are having complaint that they can’t do it anymore as the video stops as soon as they click outside the LMS window. Any idea how to fix this?Thank you :)

Hi there,Does anyone know if it is possible to hide the ‘Change my password’ link from the profile panel widget? It doesn’t seem to be an optional setting but is it possible through css? Thanks,Aimee 

Hi - Is it possible to edit the actual php/html/css behind the product (as one can do with Wordpress or Drupal), to completely overhaul the way the product looks and feels?  Thanks -

Hi, how could I Manage the courses for Deactivated user profiles?We have a situation where user profiles get deactivated, the enrolled courses are still showing as due/In progress in our Admin task widgets in our Docebo Landing/Home page.Our Power User admins were seeing the Inactive users course details for an action item. How you manage the courses from Inactive user Profiles? Are you unenrolled them from the courses?  

Does Docebo post their product roadmap for year anywhere? If not, would they be willing to? I know that’s a slippery slope because things can change, but it’d be super helpful to get a high level idea of where your team is planning on going each year, and then see the next year around Q4.  It’d really help us in planning our own internal roadmap (also flexible and tentative.)  If this doesn’t exist and makes more since for an idea, I can post there.

I heard that they are working to get the Background Audeo to work for NON-branded Mobile users. Is there any timeline?Our Marketing department is announcing a new Podcast series THIS WEEK. I would like them to postpone it until we can incorporate it directly into docebo mobile so that we are not sending people OUTSIDE our learning system. I have been battling with departments (Marketing in particular) about utilizing our learning system as the one-stop-shop for all training and development. They have been fighting me all along the way.I hate to have them announce this on a different service, it will be yet another hurdle to get our users to know where to go for development.

Good morning!We are getting ready to launch Docebo and I am working to get the learning history into Docebo from our previous LMS. It’s a bit disappointing that importing the history via the certifications and retraining app doesn’t allow the course to show in the activities history or the certificate to be available for download.I am looking at importing the users to the course directly via csv but the columns are very limited. I am missing the status (in this case completed) and completion date to make this work.  Does anyone have any useful advise about how to do this without too many manual steps?(the goal is that existing users can see their learning history under activities and also download a certificate for the certification courses). Many thanks,Aimee 

I want to validate that my user groups have access to all the catalogs and channels that they should have access to. I have to assign the visibility via catalogs and channels. Is there a way to see/report visibility by group? I need to verify a few groups as new catalog and channels have been created and I want to make sure the users in all my groups have visibility to the learning plans, courses, and assets they should have access to. Groups only shows me name, description, and members. I also tried reports but couldn’t find anything with a relationship to groups and visibility to catalogs and channels. Not an issue at the moment but a related question is, how can a Power User see enrollment rules associated/applied to their groups?  

I can see our power user in question has the ability to enroll via csv, but when I do it while impersonating her, it throws an error. This is especially strange, since I used this exact file last week to process session and course enrollments last week. What am I missing here? 

Good morning everyone,I am struggling to make URLs work on ILT courses by using the HTML option. The option comes up under the content tab but without being linked. On the other hand, on a eLearning module works perfectly. Is there any step I am missing to not make it work? Thanks in advance.Kind regards.

Has anyone experienced users with 1000+ monthly sessions?  The way we understand a session is when a user logs in, and then does an activity within Docebo.  If they did 100 activities during the same login it would still be considered 1 session. Some of the same users that have had high session counts are also getting very large time in course numbers.  I think I have isolated both being caused by a couple Learning Object types, file and HTML being the most obvious.  For instance we had a user with 8400+ sessions and that also has several courses with 600+ hours of time in course.  Each of these very high time in course courses only contain a file LO.  My thoughts are they opened the LO in a new window which remained opened for most of the month, and then when they went through to close open windows/tabs it counted the entire open time as time in course.

I know in the past there was no way to take attendance for an ILT Classroom session in bulk (upload via csv for example).  Has that changed?  Is there a way to do that now?

Hi Docebo Bosses,I wanted to know if it is possible to create a notification ‘dialog box’ pop-up for learners who try to cancel their enrolment onto an ILT course.What this looks like?The learner will cancel their enrolment BUT as soon as they do so they are presented with a dialog ‘POP UP’ box saying ‘Are you sure you want to cancel?’ We would like this functionality as we charge for non-attendance to ILT’s and this is a way to deter cancellations and discrepancies when clawing back cancellation charges.TIA,O

Is there a way to add user fields to course reports WITHOUT creating a report through Custom Report Builder? Our Power Users need more user details (like name and email address) with their course reporting, but we're not able to build a custom report for every single course

I have the following scenario, and cannot figure out how to set it up in a course: There are 3 course activities: A, B, and C: I want to set it so that C is mandatory, but EITHER A or B are required (user will select the one to complete based on their role).I know that you can set pre-requisites (e.g., making either A, B, or both required before the learner can access C), or set it to random order with C as the object for course completion. However, in these scenarios, you must specify which specific activities the learners need to complete OR not force them to complete either one. I want them to be required to complete one, but allow them to select which one (of the first two assignments).Thank you!

Does anyone know the official certificates (made by the content provider) are available in Docebo Content (Go1)? Or we can only use the certificate function in Docebo Learn?

Hi all, I’m pulling my hair out here. I am trying to import certification records from our old LMS into Docebo. I have been following the directions in the knowledge base and the field formatting outlined here: https://www.docebo.com/wp-content/uploads/2015/04/Certification-Data-Fields-Certification-Data-Fields-ENG.pdfDespite the date format clearly being YYYY-MM-DD as required as you can see on the import screenshot below as well if you open the csv file in notepad I still get the error: “Invalid parameter: issue_date”.Can anyone spot what I’m doing wrong?Many thanks,Aimee

This looks like it is going to be a running nightmare with Docebo, especially since we want (and paid for) a branded mobile app.  Has anyone successfully logged in with such a scenario? E.g. Bobby works at Bob Smith Company. He logs in to his BSC SSO which redirects to my SSO, logs him in to our association internal website and he clicks a link to go to the LMS. We’re told this will not work on mobile. Has anyone rebuilt their SSO to get around such an issue?

How do you create group assignments by learning path completions?

Is there any way of preventing learners accessing course material until the start date of a session/event?We are are about to launch ILT on our Docebo instance (we have been using eLearning for about 4 years).  One of the great benefits for us s that we can load course material in course shell and that will save us hours of admin time.  In our case we only sell training (no internal use case) to our external customers. we have over 500 different ILT/vILT coursesI am sure that, like many of you, the initial set of students to be enrolled on a course do not turn out to be the final students that actually attend the session/event. This leaves us with a problem. We want to add learners as early as possible in order to use the automated notifications etc.(again reducing admin) however those students who are initially enrolled can access and download the course material as soon as they are enrolled. Given that on average 25%+ turn out to be not the final students we potentially lose 25%+ of

I want to be able to send out the enrollment link to a course to users who are NOT yet registered in the platform. Clicking the link will take them through the register process and upon successful registration, they are automatically enrolled in the course I sent them the link to.I thought I had figured out who to achieve that by:Platform advanced settings - Free self-registration Course properties - enable enrollment link; show course in internal catalogs only ; self-enrollments are availableHowever, with those settings ANY learner in the platform can enroll the course, and i don't want that. I only want learners with the enrollment link to be able to enroll.I initially had the course properties as “show course only to enrolled users”, but that meant that the self-registered users couldn’t see it in order to enroll on it.Any ideas how I can set this up?

We are using the platform currently with the self-registration setting.  Users requesting to register are pending approval from a poweruser.  My question:  Is there a way to customize a message that goes out when a registration is rejected?

I’ve adjusted some scorm settings on objects in the repository (view mode). These changes are not reflected in the course they have been pushed to even after a refresh. Does this mean I need to remove them from the course and push them all again?Also extra points for any creative suggestions. The SCORM files in question seem to require scrolling to see the inbuilt next buttons no matter how they are displayed which is super annoying and no time to redesign before launch (although we will eventually). The best UX is to have it open in a new window, which I hate but at least the user can tell there is a button down there. The only option I find to set a display size for the SCORM output is by displaying it ‘inline’ which isn’t an option as it is way too small that way. Any other creative suggestions? I only need to shave off about 50 px in height.  Thanks very much,Aimee