Product Q&A

When using DLI for an ILT course, are unique QR codes create for both the course and for each session? Or, are the QR codes the same for every session 

It turns out someone wrote up an Idea about this exact issue several months ago: New Course Player - Descriptions for SCORM and xAPI (TinCan) | Community (docebo.com)In the “Additional Details” tab for a SCORM file in Docebo, you can only fill out the 200-character limit short description and that is what displays in both the TOC and “Lesson Details” area of the new course player.Is there any kind of workaround to putting a longer, more detailed description for SCORM packages in that “Lesson Details” area?  

Hi all,I’m wondering if there is a way to redirect users to a specific link instead of the default home link when they click the main logo?

Can you upload a pdf/doc file as certificate in the Certificate Template.  Our org’s comms team have designed the template already.

Hello All,My team and I are looking to send out a survey (or notification with survey link) at the end of a live ILT after the ILT is completed and we’ve been struggling to achieve this. Can someone point me to a resource that details the process?I tried adding as a training material within the ILT but that won’t send a notification for the survey. For the notification types, “User enrolled in a course” is (maybe) the only event that gives me an option to schedule the notification for “after the event” and choose a day/time.Pressing questions:How can I attach an external survey link to an ILT and send out a notification with the link after the ILT or a course is completed by the learner? If the external survey link won’t work, what other options are there?For the ILT, we have new learners every month or twice a month so, using “user has passed an ILT session” would mean creating a new group or 2 each month.

Has anyone else experienced difficulty when using Catalyst.org training content. They sent us vSCORM, and it will not open. We have all of the settings in Docebo set to accept their URL, but when we select start learning...it is a blank page. We tested it in SCORM Cloud and it opened.

Note I can add 9 other valuesLet us say I add another value BIO SMIO (rhyme if you will 😂).What does that tell the logic for Automatic Groups? That the one field must have both values to meet the criteria? What if I change the operator to contains. Does that contains mean BIO SMIO or BIO Clinical Labs meet the criteria.I feel like I just may have been cooking a long way by separating out values for a field too often.

We have launched the new course player and want to encourage users to use the internal navigation < >next lesson. In testing we realized that the 12 scorm files (lessons) we have are not being marked as complete if users navigate to the next lesson using the internal player navigation, despite going through every slide on the lesson. The setting for completion in Captivate is visiting 100% of slides - most lessons are 3 slides plus a KC. If a user closes the lesson, the SCORM is marked as complete. Am I missing something in a setting or do users really need to close out a lesson before navigating to the next? 

We have a power user who did a number of enrollments in different courses this past Friday. None of the people she enrolls are receiving the course enrollment notification.  However, notifications worked properly for a superadmin doing enrollments in courses on the same day.  Anyone know what might be going on here?   She was originally lacking the power to activate enrollments, so people were on “enrollment to confirm” status.  However, I then corrected that error and gave her that ability, and she then changed all statuses to “enrolled,” so I believe enrollment emails should have gone out at that point, is that correct?  Or do they never get notifications in that scenario?

Good morning all,Does anyone know how I can ensure that certificates are only awarded upon passing an e-learning course and if there are any settings that I can implement to ensure they can retake the course/test without manually reassigning it?

Good morning all,There are two parts to this questioni - How can I get the system to prompt users to renew their course completion exactly 12 months from the specific date they last completed it?ii - How can I ensure there is a historic record for every completion on the same course shell?Would be extremely grateful for any suggestions made

Greetings~For notifications where I, as the main superadmin, want to be the one notified/target, is there a way to set it up so not ALL superadmins get this notification. Thank you.

When assigning users to an ILT session, the instructor is getting a meeting invite that the session for each user assigned to that session. So, instructors are getting hundreds of meeting invitations at once. Is there a way to stop this from happening?Our instructors only should be getting an invite for themselves and a notification that they are the instructor. 

Hallo,wir (UNIQA) sind in einer Evaluierungsphase.Ich würde mich sehr über Erfahrungen mit der Migration und Installation von docebo freuen.Liebe GrüßeHans Zebinger

Hi~ So if users mark a course outdated, we review and no changes are needed, so how exactly am I as the superadmin supposed to remove the outdated count under course management column so that I know we reviewed it and it is no longer outdated, but also in the future if someone does remark it outdated again, I would see that? I do have the outdated notification turned on to superadmins.Thank you!

Hi! Our Senior Leaders are asking if it is possible to customize our learner transcript so that it doesn’t show the course code. We figured out how to use CSS coding to hide the code on the transcript page, but when the PDF is generated, the code is still showing. Is there a way to customize the PDF that is generated?

Greetings~ What is the number of files or linked URLS can be uploaded here? Thank you!

Is it possible to have an assignment that is optional for the learner? I only see the ability to choose the Learner Policy. Here is the scenario we would like to enact - Learner has the option of submitting a draft of their final presentation that will be reviewed by instructor and provided feedback. 

Hello,I have been looking and cannot seem to find it.  Does anyone know if there is a way to show a learner the percentage of completed courses on the Learning Plan page?  We are using the new course player, and the page shows the number of courses complete (for example - 4 of 6 courses completed) but many of our learners also like seeing the percentage.Thanks for any tips or insight!

I am updating training material and it has significant changes. I need everyone to re-do the training so how do I do this so it resets their record from completed to enrolled?Is there also a notification that I can set up that will alert them?

I have power users that I would like to create a widget that shows only on their homepage that links via url to the exact report they need to run without them having to go in to do all the fiddly stuff.  Is this feasible? 

If a course is marked as optional in the LP, the end of validity set in the course properties will remain? for ex., if a course has a validity date of 30 days but it’s marked as optional in the LPlan, the user will be late at the end of 30 days even though it is ‘optional’ in the LPlan? 

Hello, everyone!Here I am again, continuing my ever-spiraling descent into the rabbit hole that is the Docebo LMS platform with yet more questions! If I may, I would like to address an issue we are having with keeping our userbase up to date, most especially in regards to keeping branches, direct managers, and Power User permissions/assignments accurate in an automated fashion.Right now from what I can tell it remains true that SSO, whether SAML or OIDC, will not update two fields: Branch, and Direct Manager. According to this thread it shows that at least a year ago it was asserted that due to the fact it’s an “association” that is being edited/altered that there was no intention to institute a change to this process. Does this remain the case? Has there been an updated communication about this from Docebo that I am simply missing? I’ve seen repeated calls about utilizing APIs and the Automation app (with SFTP) in order to update the aforementioned fields for users. Something I would

Maybe I’m missing something, but our managers want to see which specific questions their team members missed in a Docebo Quiz that is required for competency. This would help with remediation. The only way I see to get this information is in the Report for Training Material. To see this report someone has to be an instructor. I don’t want my Managers to be instructors, that would give them the ability to mess with Training Material. Creating a Custom Report only give visibility options for Superadmins and Power Users, managers are not Power Users. Is there no way to give Mangers the ability to view quiz results for members of their team?

Hi all, just wondering whether anyone had found a way to autoplay the next lesson once you had completed a current lesson? We’re using storyline and have multiple lessons one after the other in this format. We’re finding that we need to add an exit trigger on the last slide of the lesson, as the next lesson doesn’t always open automatically unless we force refresh the page. Ideally, we would like this button to refresh the page to register the completion of the lesson but then for Docebo to automatically move the learner onto the next lesson as the previous one is complete. Are there any settings we can change to make this happen? Or are other people dealing with this in another way?