Product Q&A

We launched Docebo earlier this year, and as part of our package, we added the “China Firewall Solution”. As best I understand it, the CDN’s are located just outside of mainland China, and the solution is provided via network routing.We’ve yet to roll out the platform to the learners and company staff located in China.With the roll out the PIPL in China, I was curious if any other Docebo customers are currently using the China firewall solution, and if so, if they’ve done any research on how deployment of this solution would be impacted by the new privacy laws.Our account manager is checking for any new information internally, but suggested a post in the community to see if anyone else has any intel.

Hello community, we have noticed that this notification is only sent if a course has never had a session.However, in our case, every course has had at least one session in the past.We would like to inform our power user group that a learner has booked an ILT course for which no session is currently planned, although there has been a session in the past. We would like to ask for interest in a course or a new  ILT session and offer a new  ILT session if there are a certain number of people interested. Does anyone have any ideas on how we can inform our power users about this? According to Docebo Support, there is no solution for this.Best regards,Andreas

Currently, the Monthly Active User (MAU) count on the Usage Dashboard shows the total monthly active users per domain. I can’t separate this by team or group. I am looking for average MAUs/Month for the last 12 months so that I can see this as a % of total of team members within my groups who utilize the platform each month. Are there any workarounds I can explore?

We’re looking at using Docebo to support our staff’s regulatory CPD requirements, but struggling to find an elegant solution.Our staff are required to…complete regular self-evaluation and development (rather than prescriptive CPD points/hours) on training they complete both internally and externally, make notes on the learning objectives for a piece of training, and to reflect upon what they have learned and how it was useful to their professional development provide a report detailing their CPD reflections if asked, they’re not required to submit annually etc. So far we’ve been looking at the external training app, but a few of the default fields aren’t really relevant and it’s a bit clunky using it for any internal training too. We’ve also looked at using a Course containing a Survey Item, but that doesn’t seem to be something users can repeat to log new activities.  Wondering if anyone has any similar CPD requirements in their organisation and can share your solutions?

Our Users are pulled into a Learning Plan based on their Job Description.  When a Users Job Description changes (example: Users Job Description updated from “Operator” to “Lead”), the User automatically receives the new Learning Plan based on their new Job Description.  We were under the impression that new content to the “Operator” Learning Plan would not deploy to the User, only new content to the “Lead” Learning Plan, based on the Users Job Description.  This does not seem to be the case.  I don’t want to un-enroll these users from the original Learning Plan because we need to maintain training records for compliance requirements.Does anyone else deploy training based on Job Description and if so, how do you ensure they only receive future updates to the Learning Plan associated with their most recent Job Description?Thank you!Brianne

We are currently in the process of launching a new eLearning course and we want to give the learners 90 days to complete the training.  I know how to do this using the course validity. However, what we would like to do is lock the course for those who haven’t completed it, meaning they would have to be nominated again before re-enrollment.  We would like to keep the course open for those who have completed it though so they can go back and access the material again. In short, we want... People who complete the course within 90 days to have lifelong access.People who fail to complete in the time to lose access. Is there a way to achieve this without manually removing users from the course when their time is up?

Hello,I’m looking for some advice on how others manage and display mandatory training for users.We currently use a custom content box on our homepage called Mandatory eLearning, and we assign a specific code to courses so they automatically appear there. This works well for training that applies to everyone, but as more courses are becoming mandatory for specific groups only, it’s becoming less effective—because those courses end up appearing on everyone’s homepage.I’m interested to know how others handle this in a way that makes it clear and easy for users. We’ve found that users don’t always check their certifications or learning plans (some courses are stand alone so learning plans don’t always work) We do use the My Courses status box but I'm not a big fan for this kind of thing as all training that users haven’t started fall into here so it doesn't make it very clear for users as some have booked/viewed a lot of training and then forget they did it themselves which we get a lot!Id

Does anyone face an issues with the Learning Plans tab not showing number of mandatory courses and percentage in progress in user personal summary page?Is there any known issue with this? Because before it would show you a number of mandatory courses and a percentage completed.  

Hello! I am attempting to upload a PDF under the File format for Training Material in the CLOR but have gotten this HTTP error on multiple attempts. It said that the file can’t be found even though it’s saved on my Desktop. Anyone had the same issue or can provide any insight? Thank you!  

I am trying to upload a file training material to the Central Repository and continue to get this Invalid Request error. I then tried to upload the file training material directly to a course and instead of the Training Material tab displaying again with the uploaded files, the homepage is begin rendered in the Training Material tab. I tried several times and it just keeps layering one screen on top of the other. I have tried different browsers, logins, and I also cleared my browser history and cache. I appreciate any assistance on this.

@Adam Ballhaussen could you please share how do you collect badges and points in this community?

Hello Fellow Admins, I noticed we have a suspended status option available for course enrollments.What is the use case for this status? Should this be used when archiving courses for learners who did not complete the course? What do you use it for at your company? Thanks!

 In our department, we often encounter situations where we need to remove a certificate from a learner's training record. It's a straightforward task, or so we thought. Deleting the certificate from the Certificate Template page might seem like the logical solution, but here's the catch: even after deletion, the certificate stubbornly persists in the User Personal Summary page for the learner. It's like trying to erase a mark on a whiteboard, only to find it faintly visible under the surface. 🤔Unfortunately, there's no direct method to completely expunge the certificate without resorting to drastic measures. One option suggested by a Docebo support agent is to unenroll the learner, effectively wiping out their entire training history in the process. It's like using a sledgehammer to crack a nut – overly destructive and far from ideal. 😖

We're starting to implement a learning plan in Docebo and the regulator we're partnering with requires that the certificate includes a unique identifier that follows this format: AA123456 (company code and then a unique 6 digit number).Based on what I'm seeing in Docebo, the certificate # is in the format of LP1, LP2, LP3, etc. Anyone have any ideas for how to give each user a unique identifier that follows the required format? It doesn't need to be the certificate # per se (though, if we could update that format, that would be great), it could be a unique user id or some other field that we could print on the certificate that's associated with that user. We also need to include this number in the report we generate.Anyone have any thoughts?

I have asked and hunted for this answer before, but I know things are always changing and you all are so smart and coming up with solutions.My stakeholder really wants one click resources on the landing page and I agree! Having a list of easy to access PDFs, documents, etc. would really help people use our LMS as the go-to source for solutions.I currently have a course that is set up as “Handy Tools” once someone is enrolled, they can just click on it and see the list, but if they aren’t enrolled that is two extra clicks and if they are on mobile, it is an extra click to get to “CONTENT” rather than the normal flow.I will take suggestions on having easy to click on the page resources or plug-ins.

Thank you to everyone who attended our most recent Release Readiness webinar. If you missed it, you can catch it here on demand.  Also, be sure to check out the December 2024 Release Roundup for everything you need for this release!  We received many questions during the live event that we answered live, however, below are a few of the ones we weren’t able to answer during the live session. You’ll also find a PDF attached to the bottom of this post will all remaining questions. Top Audience Q&As  Q. Any updates around making the import of content from the content marketplace to Docebo smoother? Yes, improvements to the content import flow expected in early 2025 should address this.  Q. Is Headless Learning an add on?Yes! Headless Learning is a part of our Headless Learning Pack which is sold separately. Please reach out to your CSM/AM for more details.  Focus Mode Question Answer How does the Course Player Focus Mode interact with browser caching (if at all)? We currently have i

Hi - Enabling Focus Mode turns it on by default for ALL existing courses (that was the experience when I turned it on in Sandbox). When it goes live we would like to use it for some courses at first. Will there be a way to turn the feature on, but NOT auto-enable it universally for all existing courses in our prod environment? Thanks you.

Hello,Does anyone use Docebo to house documents that are not only for training for example like a Job aid or resource documents? 

The option to change score display under Score Management for a quiz is grayed out/disabled. I want to change the scoring from numbers to percentage. I do have people enrolled in the quiz but not started and I have people that have completed. I do to have any users that are “in progress”. What am I missing here? Is this dependent on some other setting somewhere?

Hello,I was under the impression that if you enroll a user into a learning plan they will automatically be enrolled into all the courses in the learning plan. I did enroll a user into a learning plan and user is not showing up when i go to course enrollments. Any idea why this is?Thank you.

Can you upload more than 1 recording after ILT session?  My company has week long, 8 hours a day training classes. Yesterday was day 1.  MS Teams broke the recording into 4 or 5 recordings. Can we upload multiple or do we need to convert into 1 recording?

Hi folks I’m in the middle of creating notifications for my organization and we require notifications going to the user for tasks such as when then enroll/unroll on-to training, complete E-Learning etc. The same notification needs sent to that persons line manager which we have in the system as, “Power-Users”  However, the notifications appear to be going to ALL the power-users in our systems instead of just the Manager of the person the notification relates too.   I also noticed one of the notifications gives you the option for just “Manager” as the target group but not all notifications have this option.    Would anyone have any suggestions for a way round this?  Maybe an issue with the way the Power-Users are set up? Many thanks! :) 

Need help from some experienced Docebo users. I have a group built to automatically populate learners based on the completion of a course (Course status is set to complete is the condition of the rule).1st problem- that automatic group does not appear to consistently add individuals to it. Has anyone else experienced this issue? I can edit something very simple, like the name of the group, the rule will reprocess and add the users with a completed status. I have a catalog that is set to be visible only to the above mentioned group. 2nd problem-The visibility to that catalog is also very sketchy.  Once  Has anyone else had problems with catalog visibility not being dependable? 

Hello, It was brought to my attention that one of our eLearning courses (SCORM) did not save a learner’s progress. She completed about 50% of the course before taking a break. When she came back, she was taken to the beginning and none of her progress was saved. When I enrolled in the course and tested it out, I was able to recreate the issue if I closed the internet browser (red #2 in image below). Course progress was saved if I clicked the green #1 in the image below. I did not try by closing only the tab. We are using the stand-alone mode for all SCORM packages. To save progress, must the user click the x near the green #1? If so, that is NOT intuitive or user-friendly. Thank you in advance! 

I opened a support ticket but wondering if others are seeing this issue.  The enroll users tab is disappearing from our power users.  I have 1 user I screenshot with the tab at 4:30 pm yesterday. At 9am today it was gone.  Noticed it missing from 1 person a few days ago. now no power users have enrollments