Product Q&A

Dear Community,Do you also use Certifications that need to be renewed? What do you do when an individual user does not need to renew a Certification anymore (because they have a new position in the company and don’t need that topic anymore) but want to somehow “pause” it? We don’t want to erase the Certification (for compliance reasons of keeping training records), we also cannot set it to “never-ending” (that would not be factually correct). Do you have any good solutions or tips?Thank you very much!

Has anyone experienced users with 1000+ monthly sessions?  The way we understand a session is when a user logs in, and then does an activity within Docebo.  If they did 100 activities during the same login it would still be considered 1 session. Some of the same users that have had high session counts are also getting very large time in course numbers.  I think I have isolated both being caused by a couple Learning Object types, file and HTML being the most obvious.  For instance we had a user with 8400+ sessions and that also has several courses with 600+ hours of time in course.  Each of these very high time in course courses only contain a file LO.  My thoughts are they opened the LO in a new window which remained opened for most of the month, and then when they went through to close open windows/tabs it counted the entire open time as time in course.

I know in the past there was no way to take attendance for an ILT Classroom session in bulk (upload via csv for example).  Has that changed?  Is there a way to do that now?

Hi Docebo Bosses,I wanted to know if it is possible to create a notification ‘dialog box’ pop-up for learners who try to cancel their enrolment onto an ILT course.What this looks like?The learner will cancel their enrolment BUT as soon as they do so they are presented with a dialog ‘POP UP’ box saying ‘Are you sure you want to cancel?’ We would like this functionality as we charge for non-attendance to ILT’s and this is a way to deter cancellations and discrepancies when clawing back cancellation charges.TIA,O

Is there a way to add user fields to course reports WITHOUT creating a report through Custom Report Builder? Our Power Users need more user details (like name and email address) with their course reporting, but we're not able to build a custom report for every single course

I have the following scenario, and cannot figure out how to set it up in a course: There are 3 course activities: A, B, and C: I want to set it so that C is mandatory, but EITHER A or B are required (user will select the one to complete based on their role).I know that you can set pre-requisites (e.g., making either A, B, or both required before the learner can access C), or set it to random order with C as the object for course completion. However, in these scenarios, you must specify which specific activities the learners need to complete OR not force them to complete either one. I want them to be required to complete one, but allow them to select which one (of the first two assignments).Thank you!

Does anyone know the official certificates (made by the content provider) are available in Docebo Content (Go1)? Or we can only use the certificate function in Docebo Learn?

Hi all, I’m pulling my hair out here. I am trying to import certification records from our old LMS into Docebo. I have been following the directions in the knowledge base and the field formatting outlined here: https://www.docebo.com/wp-content/uploads/2015/04/Certification-Data-Fields-Certification-Data-Fields-ENG.pdfDespite the date format clearly being YYYY-MM-DD as required as you can see on the import screenshot below as well if you open the csv file in notepad I still get the error: “Invalid parameter: issue_date”.Can anyone spot what I’m doing wrong?Many thanks,Aimee

This looks like it is going to be a running nightmare with Docebo, especially since we want (and paid for) a branded mobile app.  Has anyone successfully logged in with such a scenario? E.g. Bobby works at Bob Smith Company. He logs in to his BSC SSO which redirects to my SSO, logs him in to our association internal website and he clicks a link to go to the LMS. We’re told this will not work on mobile. Has anyone rebuilt their SSO to get around such an issue?

How do you create group assignments by learning path completions?

Is there any way of preventing learners accessing course material until the start date of a session/event?We are are about to launch ILT on our Docebo instance (we have been using eLearning for about 4 years).  One of the great benefits for us s that we can load course material in course shell and that will save us hours of admin time.  In our case we only sell training (no internal use case) to our external customers. we have over 500 different ILT/vILT coursesI am sure that, like many of you, the initial set of students to be enrolled on a course do not turn out to be the final students that actually attend the session/event. This leaves us with a problem. We want to add learners as early as possible in order to use the automated notifications etc.(again reducing admin) however those students who are initially enrolled can access and download the course material as soon as they are enrolled. Given that on average 25%+ turn out to be not the final students we potentially lose 25%+ of

I want to be able to send out the enrollment link to a course to users who are NOT yet registered in the platform. Clicking the link will take them through the register process and upon successful registration, they are automatically enrolled in the course I sent them the link to.I thought I had figured out who to achieve that by:Platform advanced settings - Free self-registration Course properties - enable enrollment link; show course in internal catalogs only ; self-enrollments are availableHowever, with those settings ANY learner in the platform can enroll the course, and i don't want that. I only want learners with the enrollment link to be able to enroll.I initially had the course properties as “show course only to enrolled users”, but that meant that the self-registered users couldn’t see it in order to enroll on it.Any ideas how I can set this up?

We are using the platform currently with the self-registration setting.  Users requesting to register are pending approval from a poweruser.  My question:  Is there a way to customize a message that goes out when a registration is rejected?

I’ve adjusted some scorm settings on objects in the repository (view mode). These changes are not reflected in the course they have been pushed to even after a refresh. Does this mean I need to remove them from the course and push them all again?Also extra points for any creative suggestions. The SCORM files in question seem to require scrolling to see the inbuilt next buttons no matter how they are displayed which is super annoying and no time to redesign before launch (although we will eventually). The best UX is to have it open in a new window, which I hate but at least the user can tell there is a button down there. The only option I find to set a display size for the SCORM output is by displaying it ‘inline’ which isn’t an option as it is way too small that way. Any other creative suggestions? I only need to shave off about 50 px in height.  Thanks very much,Aimee 

Is it possible to create fields that the user can fill in themselves either in the profile or a course?I see the option in Advance Settings to force users to fill in mandatory fields upon log in but is there anyway to make a field that is not mandatory but they can edit on their profile? Thanks,Aimee 

Hello, there!During our last webinar meeting about this month’s releases there was mention that there would be new limitations on what reports managers can pull over those within their hierarchy. Now, my team is new to the Docebo Community page, so I might have just missed it, but is there a place I can locate additional information about what is coming as far as changes go? So far the only information I can find on what reports a manager can pull on their Team is what I find in this article: Reports for Managers – Docebo Help & Support. 

How can I pull a report that shows each user and the total hours/minutes they spent in the LMS? The information is captured in the “My Activities” as shown below. There must be some way to report on each user and the total number of hours minutes? I was told no from the Docebo Help Desk, but I know there are smart people in this community!!  

Is it possible to hide the page icon and name and white box? It takes up a lot of prime real estate and since we use a banner that says the same thing and it appears in the bread crumb it ends up that the same thing is repeated three times. Many thanks,Aimee 

Those of you who work within a complex organizational structure, what have you found works best for simple/smart user groups for assignments?For example, right now in CSOD, we use Cost Centers a lot, but it’s inconsistent and people fall in/out of the groups and may not be assigned correctly.  This is not a practice we want to bring over to Docebo.Any thoughts/ideas would be appreciated.

I’ve recently started testing MyTeams. For the reporting tab, is there a way to automate reports so they are automatically sent out to managers every week?

Hi Docebo community, I’m new here.  I have one branch on my platform which then has a number of sub-branches.  I’m trying to limit my “User has been created (by administrator)” notification to just my main/top branch (without the sub-branches and their descendants) but I’m unable to change the setting.  Can anyone help, please?I am able to select singular/multiple descendant branches (clicking the tick on/off) but this isn’t want I want to achieve.  I simply need to have the main/top branch having a different notification message issued - this is our internal staff.  Sub-branches are for external staff (non-PAYE users).Any help would be super helpful.  Thank you

Your May Release Webinar questions, answered! For those that tuned in to the May Release Readiness webinar, you knew these were coming! If you missed it, don’t worry, the recording is ready for you (and so is the release round up). We’ve also placed all the links shared in the webinar at the end of the Q&A for easy reference ⬇️ Questions and Answers My TeamsQ. For large companies, is there a way to auto assign employees to their managers in My Teams? Without having the managers do it? Some managers could have 100+ employees.A. There is a way!! You can define the managers using CSV files in the User Management area. You can find more details here.  Q. Are the My team Reports new ones already live?A. The enhancement to My Team reports is live!  Thanks again @ dklinger for the idea.  ConnectQ. Is Connect an additional fee or included with Learn?A. Connect is an additional fee. Please reach out to your account manager if you have any questions on pricing and implementation.  Q. Can the

We are customizing a few terms via the localization tool. One term we have changed is ILT. I have been able to change it most places but we have an Task List widget on the dashboard and I can’t seem to find how to adjust it there. Does anyone know which catagory this term falls into? I have looked at Standard closely and looked through all searching for ITL. Thanks,Aimee 

Hi all, suddenly today and across several sites we manage, all our users have been forced to change their passwords and a new 30 day policy has been out in place, but not by ourselves...has anyone else had this issue today? It’s creating a huge amount traffic from users who are confused as to why they are begin asked to change their password.

I’m wondering what, if any, possible negative repercussions would come from deleting an enrollment rule versus just deactivating it.  Any thoughts there?