Product Q&A

I am coming across a surprising issue.I have SCORM that I built in Rise that includes a video. When I upload that SCORM the button to enlarge the video is grayed out. This button works fine outside of Docebo, so it seems to me something in Docebo is causing it to not work. Screenshot below.Has anyone experienced this? Is there a fix?

Can anyone define the pros and cons of using Learning Plans versus courses with blended content? I will be creating ILT courses and eLearning courses, combining the two different learning methods. I understand this can be accomplished both through a Course and a Learning Plan. I wanted to see if anyone on here had any insight into the negatives and benefits of using one over the other. I really appreciate any help you can provide.  

Is there a way to archive enrolments within a learning plan in the same way you can a course? It would be great to be able to remove leavers/in active users from these as the archive enrolment in the course does not work if they were enrolled via a learning plan. It would also be great to be able to filter/ archive etc on the certifications screen.  ThanksLucy 

A user sent a screenshot of the "Well done! The course is completed" screen for a course.The problem is: I can't find any record of this completion in Docebo. I've looked at:Users-Courses report Users-Training Material report Audit trail > Enrollment Events > User enrollment status has been changed Audit trail > Enrollment Events > User enrollment status has been updated   Course Management > Course > Reports tab > search for user > click link for user > Is there someplace else I can look at to see the Course Completion?Thank you! 

Is it possible to allow a Power User access to the OpenSesame platform, or a workaround to allow them to preview courses without them being published? The OpenSesame website only allows for the first 5 minutes-ish to be previewed - they need to search and review all courses, but we can do the rest for them. Is the only solution to give them Superadmin access? Thank you to anyone who can help in advance!

Is there any way to configure the platform so that learners are notified via email when the recording of an ILT Event is successfully added to the Event by the Instructor? I did not see this option in the list of Notifications.

We have been successfully using OC for the last year, as training material in courses (not scheduled OC)  We have a new location with 2 new courses that we have duplicated previous OC for.  They are not working at all in the new location.  I have tried deleting them, changing the observer to a different manager, typing in that managers name directly and still get the same error.  Anyone dealing with a similar issue. 

Is there a report or API that can be used to get a list of coin and points balances for all or selected users in the system.  I found an API that shows the current user’s totals, but I can’t seem to find where I can check someone else.We need this for accounting purposes to balance our financial exposure and other estimates.

Looking to get rid of the borders on this.  It is a link to a viewable sheet from the Channels, but we have to scroll to get all the information.  I think if we can get rid of the borders it would just about eliminate the need to scroll. Is this in settings anywhere or more of a CSS item?

Does anyone know what happens to a quiz score if learners take the quiz, and then on the admin side, answers for that quiz are changed?

I am excited to explore the updated tool to create smart questionnaires. The “Enabling Evaluations for a Course” help page suggests that I to go to the gear icon and then look for  learning impact/learning evaluation in the Apps & Features area on the admin page. I can’t find it anywhere. What have I missed? 

Hello, I have users enrolled in a Learning Plan with Enrollment Priority set to Mandatory (on learning plan). The courses for the user do not inherit enrollment priority, it’s blank.  Shouldn’t it be accepted and automatic that if it’s a Mandatory learning plan that all the courses in the learning plan should also be Mandatory? Is there a way to accomplish this automatically that anyone can come up with? This is messing up reporting, and our dashboards that report on individual courses and we use learning paths to bucket our courses to make it easier for our users.    

Is there a way to generate a link, either manually or via a button, to a course that isn’t an enrollment link? It just takes you to the course overview?

Hi All! Is there a way I can send a single user a notification or a workaround for that?I am hoping to be able to send in-platform notifications to a single user to re-take or take a course they should revisit. Is there any way we can do that?

Hello! I’m looking for CSS support in eliminating the details from the course cards in the catalog and learning plan. For example, I’d like to remove the footer, type description, and language. I’ve checked fark.tools and there is nothing included regarding these items. I’ve also found a thread elsewhere where someone mentions doing this but the code provided does not work when I adjust it to apply to all pages and all course widgets./* Hides 'new' status on course tiles */.ui-badge-status-wrapper{   display: none!important;}/* Hides enrollment status */ #doc-widget-156 .item-status-box{    display: none!important;}/* Hides Course type */ #doc-widget-156 .type-box{    display: none!important;}/* Hides language */ #doc-widget-156 .course-type{    display: none!important;}/* Hides tile footers */ #doc-widget-168 .ui-card-catalog-content .ui-card .ui-card-footer{   display: none!important;}​​​​​​​

Hi all! I was wondering if there was any type of resource on the overview of the My Teams tab and how to use it? (I don’t want anything about how to set it up) Just an overview of what it does 

We would like to be able to use either Learn Data or reporting within Docebo to report on ALL attempts made on a test. We have tests that allow 2 attempts and then lock the learner out for a day before they can attempt again. Right now, we can only see the combined reporting at the course level. It would be helpful to be able to send scheduled reports to the team that is doing the testing or add the data to our dashboards, so we don’t have to pull the information manually. I have tried to extract and combine the data from the tables in Learn Data, but the prior attempts appear to be saved in a single cell that needs to be split out and reformatted but even when I accomplish that, it is near impossible to get the two tables to line up in the format like you get in the nice report from the course, with all the questions lined up and the answers shown below the question. Does anyone have any advice? 

Hi! Our Senior Leaders are asking if it is possible to customize our learner transcript so that it doesn’t show the course code. We figured out how to use CSS coding to hide the code on the transcript page, but when the PDF is generated, the code is still showing. Is there a way to customize the PDF that is generated?

I am developing a virtual workshop. I need to upload multiple files (about 150). Is there a better way than just uploading one file at a time as training material?

Hi all - I’m cautiously optimistic that I’m overlooking something here, and hoping someone can help.We’ve got a course that contains a SCORM file, and in the SCORM file, the learner answers a few questions using pre-defined options. I’ve noticed that I can see these responses at the user level in the “Reports” tab of the course, in Course Management. See the GIF below for an illustration…  My question: Is it possible to extract and export this data at the course level?For instance, I want to see how all 1,659 users who completed the course answered that question, without clicking into each user individually.Crossing my fingers...🤞🏻

We are currently in the process of implementing Docebo and have lots of pieces of training material (SCORMs and AICCs) which need uploading to the system. Is there any way of uploading these in bulk, or do they have to be created individually?Any support or advice is much appreciated!

What is the best report to create for a manager that includes Courses and Learning Plans in one report w/enrollment date & status and completion date?I’d like to create this report so I have insight to the data the managers are sharing with their teams.

We are noticing that when an iCal is received as an attachment in the Outlook desktop application that it is not able to be saved to the calendar.  When you open it, it routes you to the O365 Web Outlook where you have to open it again and then add to calendar there. Even the icon looks different:no add to calendar optionWhen opened it opens up webmail, and I have to open the attachment againOnly then once I open the attachment in webmail do I have the option to add to calendarHas anyone else noticed this change?  How are users able to add and stay in the desktop application?

If a learner purchases and enrolls in an ILT session and then needs to switch to a different session, on the eCommerce report in Docebo will it show as only one record of payment? 

Does anyone know of a way to show the Upcoming Course Sessions above the Course Description box?  I can’t seem to find this in any of the settings.  In our world where we sell training we want the sessions list as close to the top as possible!Example of how it looks now: