Product Q&A

Hi Docebo Community!My organization uses Docebo as our primary LMS for internal and customer-facing training content. When we publish elearning content, using Articulate Storyline, we have to option to enter keywords that, presumably, will aid our learners in finding the content.I wonder if Docebo (or the community) has any best practices to recommend for choosing keywords and how they should be formatted.For example, if I have a course on fundamentals of programming languages, which approach to my keywords list would be better, or is there an option 3 I’m not seeing?Option 1: programming, language, languages, fundamental, fundamentals, functional, constructs, program, design, syntaxOption 2: programming language, programming languages, fundamentals, functional programming, language constructs, program design, language syntaxOption 3: …?Thanks for any advice you can share!

Hi everyone,I’ve been trying to work out how I might find the API User ID for a user. I’ve tried hunting through the docs and the community here, but I suspect I’m searching using the wrong terms - what I’m trying to do is track down the API User ID from the user’s email address.The Edit User interface shows me the legacy UUID for the user, but not the API User ID.Does anyone have any insights? TIA!- zac.

Hi all — I’d love to hear best practices from the community regarding hidden training materials. We currently hide old versions of training materials and add new versions within a course. This will allow new users to only complete the visible materials without impacting current completion data.  The issue we’re bumping into is for learners who’ve already completed a training material before the new version was added, they will no longer show as 100% on their course progress. Example:Learner fully completes a course that contains a SCORM and Test Learner shows as 100% in course progress Admin needs to update the test so the previous test is now hidden and a new version is added to the course There’s still a total of 2 visible materials in the course  The learner who already completed the course will now show as 50% on course progress, even though their course status will show as completed Please note: the learner does not need to retake the test Any new learners going through the course

Has anyone tried incorporating interactive minigames into the platform as a motivational tool? If so, how did you go about it? How do you reward people for participating? I’d like to hear your ideas. 😊

Hi there!We want to create a landing page where users can see a variable number of thumbnails of the catalogs they have been enrolled to. It should look similar to the Netflix page where you select your profile. Clicking on a thumbnail should take you to another page where the catalog is implemented with stream display mode.Does anyone have an idea how we can best implement this?

Hi, There were a few users that I wanted to merge, then I saw the statement below in the Docebo knowledgebase.Merging course data will merges training material tracking data but does not merge the responses provided for by the source user in training materials (such as xAPI or SCORM) in order not to alter data validation. The user resulting from the merge will have to provide responses from scratch.Can anyone with more experience in SCORM training material, explain further to me what the statement above meant? 

Is anyone else experiencing this issue?We have this issue: some Power Users when self-enrolling to a learning plan, find themselves on the Waiting list for all the eLearning courses in the LP. The courses are open enrollment and there are no pre-requisites in the learning plan.It’s been happening randomly in all learning plans for some power users for at least the last six months.We have had several support tickets on it and so far we do not have a solution or a cause that can be determined.I’m just wondering if anyone else has encountered this.  Maybe we can compare notes on the characteristics of the users and the learning plans.

Hello, we are giving our staff (agent) to self register to our platform. The register form also required the agent to select their own branch. However, when System Admin wanted to approve/reject there is no information regarding the branch that they had selected. Only approve then, system admin know the user populated to what branch. This bring hassle to the System Admin to check every user that has been approved were assigned to the correct branch. Have anyone beside us is having this similar experience? Thank you.

Is there a flowchart or best practice that someone has created that can help me figure out with the content that I have that I’m adding to Docebo if I’ll want it to be a:Course Playlist Learning Plan Catalog Channel (other term I have yet to find)There seem to be a lot of choices and they all have different features. It would be helpful if there’s a flowchart I could use with each piece of content to help me build it the right way the first time.Thanks!Emily

We have groups set up and we’re experiencing some serious lag and possibly a few bugs and computer gremlins. Although it appears that tech support at Docebo helped scare some of them away.  Does anyone have any tips to improve the speed of which docebo operates? In our use case, we add the user to a group (Accepted) then the user purchases a learning plan. Once they purchase their learning plan they move to (Enrolled).  In this Enrolled group they complete their two intro courses.  We have it set up this way to deal with the notifications and to not annoy a user who has signed up for an in-person option 6 months in advance.  Once they complete their initial learning path they’re moved to (Student) where the remaining learning plan is added to their account.  Once they complete their remaining coursework they are moved to (Alumni)The challenge is there is a lag every time the complete the criteria for the new group. And in a couple of cases, I had to delete and re-add the criteria to

Hi, all! I’ve been having an issue for the last few months where I keep encountering an HTTP error when I try to upload a SCORM file (1.2, Articulate Rise modules mostly) - this happens basically 100% of the time for larger scorm files (>150 MB), and still more often than not with smaller ones, though I’m usually able to get those in. I’ve used multiple computers and wifi networks at home and am still having this issue. I can ask a teammate to download the SCORM file from Articulate and upload it into Docebo themselves from their accounts, and they don’t run into any issues. I’m not sure what the source of the problem is, but it doesn’t seem to be anything wrong with the SCORM file itself, moreso an issue of me uploading when logged into my Docebo account. Has anybody encountered something similar to this/does anyone have any suggestions for troubleshooting? I am the primary SCORM uploader for my org, so I’m fairly motivated to figure this out!

Hello, I came cross the same person enrolled in two different compliance training (Supervisor and Associate). How I am able to go back and remove double enrollments from the course?

We’re new to Docebo and just getting started with building out our pages.  Is there a way to change the font, font size and format?  Additionally, I’ve seen that some people have made the backgrounds on their landing pages a color (vs. white) - how do you do that?  Any other tips to create an engaging & dynamic landing page would be welcome.  Thanks much! 

Hi everyone!  I was wondering if anyone knows how to remove the word “SCORM” from the display of training material in a course?  I’m concerned that this might distract users as they wonder what “SCORM” means. 

Hi guys,Since yesterday I am unable to use the UI and download Quiz reports.  It is not consistent but it does happen most of the time.   For example, (1) for one of the course I was able to generate and download the report immediately, (2) for the next it took me a few minutes of tries, (3) and for the last I tried for 10 min straight to no avail, I had to wait until today to generate it after a few tries.I did capture the error from the request though: 

Hi All, We’ve recently come across users who are not able to access locked training material in a course after they’ve finished the pre-requite tm. Its shown up quite a few times with a recent training that was introduced and wanted to see if anyone has similarly experienced this situation. Example:Tm 1Tm 2 - LockedTm 3 - LockedUser completes Tm 1, but cannot access Tm 2. Also, User completes Tm 1 and Tm 2, but cannot access Tm 3.  After having done additional research recently on another course, I know that Safari web browser has a server timeout after 20 minutes of inactivity, which can lead to a course not updating completion, but in this case, most users have been using Google Chrome. Thank you in advance! Jason

I’m having trouble with manager users seeing the “my team” icon in the menu bar. I set up a user as a manager and added another user underneath him. I went to the manage menu option and added the My Team page to the menu item and “saved changes”, but it does not show up under the managers login. Am I missing a step?

Hey community,Has anyone else received any requests in regards to the course navigation Previous and Next Buttons? Since our LMS have launched, most of the questions I’ve received from our learners have been related to these buttons that make me think we have a UI/UX issue. Here are more details - I’d like to know if any of you have experienced something similar and how you solved it? Thanks!Here are the steps our users follow:The user accesses a course One of the course lessons has slides that need to be navigated Instead of navigating the slides with “<” and “>”, the user clicks on “Next” Since next is linked to accessing the next lesson (not the next slide) the user gets an error “Prerequisites not met” (for those courses with sequential navigation) The user gets confused and contacts LMS administrators In any case, I think there could be more ways to set up the navigation player or a quick-win fix. Unless I’m not aware that it already exists.P.S. Please Ignore the dark blocks

Obviously you can’t, but does anyone know any good workarounds to this severe lack of functionality?

Need some help on thisWe offer ILT courses once a month for different products and different topics.The course and any sessions or events are only offered once for the year, after that, it may not be offered again for the year or ever.However, that course shows up in the Course Catalog page for Instructor Led TrainingSince there are no sessions or events available for a user to select, this could be confusing to customers. They want to know why it is not being offered.I tried to mark the course Under Maintenance, but that removed it from view for others who completed the course. Those users who completed the course, still need access to the recorded training. How does everyone handle this or am I missing something?ThanksMichael

My Power User, cannot see (and edit) the User’s Custom Fields.  What am I missing??? Are these parameters ok?? @lrnlab @lrodman @Bfarkas @jlreonal @Annarose.Peterson @KMallette 

 So, I’ve recently implemented Docebo for a new organization.  The last time I implemented the platform (almost a decade ago), there was a super easy workflow for Instructors to Email students.  They just checked off the students to Email and clicked Send Email.  I am not finding that functionality in the platform now.  Am I totally missing it?  Have I not configured something fundamental?  How are instructors supposed to send a quick message to all students? Please help! 

If a user misses an event in the session they chose for an ILT - talking longitudinal orientation cohorts here - it’s really hard for them to find and attend a makeup class and get credit for it. As far as I’m aware this would require admin action and assistance.  How do others handle this use case?

Hello, Would anyone be open to chat with me about compliance. My company is starting to strategize how to launch compliance training.  Thanks! 

We’re launching at the end of April and are trying to get our notifications in order. We have a learning plan with 10 courses. Users must take the courses in order. I was hoping that by setting up course notifications it would trigger the notification flow once the user started each course but it doesn’t seem to work that way.  I’m wondering what are some best practices folks have done with notifications for learning plans?How do you set it up if there is no end date for completion? How often do you think we should send messages to users? I’m looking forward to seeing how you others have leveraged notifications to encourage learners to completion.