Product Q&A

We are looking for a way to create coupons in bulks (e.g. 100 coupons every month, 500 coupons every 6 months). Did anyone find a way to do it via API or any other way?

Hi there! I’ve created a checklist that I’ve assigned to a manager to act as a guideline through key onboarding milestones. There are 4 elements that I want them to mark complete/incomplete - however they have two new hires to do this for, how can I assign the checklist twice so it’s for two separate individuals? Thank you!

Our new hires access their profiles initially with their personal email. Once they complete initial onboarding courses, I update their accounts to their work email using our csv template. When I update, I also include a new, generic password with the intent that they cannot access their account again until their official hire date. The new password is not registering, however, and we have people accessing their updated account before their start date, which is a problem. Does anyone know how to reset passwords with a csv, or do I need to go into each account manually? 

Hello,I’m looking for guidance concerning a quirk when uploading users via a csv file. When a user’s Active Status changes from 1 (Active) to 0 (Inactive) on our csv feed, the user is expired in the system vs being deactivated. Docebo generates a date in the Expiration field in the General Information tab. When Deactivating users as an admin by clicking off their green check mark, this does not occur. The issue is that when an employee comes back to work for us and their email is reactivated, even though the Active column on the csv shows a 1 for active, Docebo does not reactivate them. The expiration date prevents that. Chat support said that we had to manually remove the expiration date in order for the employee to be reactivated, and that works. But I can’t help that think there is a better way for this, like a setting I can’t find somewhere. People are rehired by companies constantly and we have no communication with any of the teams that handle hires and their email cred

What softwares do you use for the creation of your courses?My favourite is this 

Hi there!We are trying to set some benchmarks for 2025 usage in our platform and we are curious if there is any data from other customers (preferably in the same industry - Real Estate, but I will take whatever is most relatable) on engagement rates?By engagement, we’re hoping for data on time spent in platform, not necessarily courses completed, but any information you can provide might help!

I’m after a way of building a report that provides the following fields:Question Answer User ID / Name Completion dateI would need this to be exported from a course level report so it would capture the data for all users who have completed.  Is this possible within Docebo’s reporting capabilities? *I’ve seen a few posts in close relation to my question but no answers that would help me achieve what I’m after (apologies for any duplication if i've missed this somewhere).

Hello community, we have noticed that this notification is only sent if a course has never had a session.However, in our case, every course has had at least one session in the past.We would like to inform our power user group that a learner has booked an ILT course for which no session is currently planned, although there has been a session in the past. We would like to ask for interest in a course or a new  ILT session and offer a new  ILT session if there are a certain number of people interested. Does anyone have any ideas on how we can inform our power users about this? According to Docebo Support, there is no solution for this.Best regards,Andreas

Can rubrics be used to inform learners on how they are being evaluated, what is considered proficient/mastery in a skill or knowledge as well as a way to provide feedback to them on they performed when a learner uploads a screen recording, audio recording or any other kind of upload?If there is not, has anyone figured out how to seamlessly use a checklist as a rubric for uploaded assignments and test items?Thank you in advanced.

Hello all.  I am a bit familiar with Notifications, but my question is about sending a “Welcome & Quick Start Guide” email to new users letting them know how they can log in for the first time and some quick user tips for them.Currently we are using tags in Keap. So I add a new user in Keap, tag them so the Quick Start Guide/Welcome email goes out, and also put them in Docebo and enroll them in courses.  I would love to be able to eliminate the double entry and just register the new user straight into Docebo.  However, I still need to have the Quick Start Guide/Welcome email go to them so they know how to log in and navigate through the platform.I am not sure if they have to have already logged in to Docebo first before getting an email notification. Or does anyone else have any other ideas how I can execute this and save me entering a new user into 2 different platforms?

Hi Community! Hoping someone can shed some light on this.We have 2 courses that have custom notifications configured to be sent to our internal branch for the following:at time of enrollment user has yet to complete the courseHowever, learners are receiving duplicate notifications for both events. I have cehcked the notifications associated with the courses and it matches the one group of custom messages. The one course is particularly confusing as it is brand new and has ONLY been associated with it’s own customer brand new set of notifications. Has anyone else experienced this and know how to fix?

For the courses I’m setting up in Docebo, these will be mandatory annual trainings for our employees. I’d like some guidance on the best way to set them up: Should I create a new course each year, or would it be better to simply create a new session within the same course annually? If I opt for a new session each year, will it impact completion rates? I want to ensure that historical data remains available for reporting and that I can access records beyond the current year’s enrollments. Any advice on how to set this up efficiently while maintaining accurate records would be appreciated!

Anyone know of a way to find out the Header Image settings on each course?  I am working through updating all header images to be images and not just the default and being able to export that data or get it somehow for each course will allow me to focus.I didn’t find the option to see this data in the courses export option.Any ideas???

Hello,Does anyone know how to find where in the Localisation Tool I can change the below word Assets from the global search results tab?  We no longer use Coach and Share and so I want to rename this to Playlists. Many thanks in advance.

Is there a way to make content accessible to users who do not have a login or in a place where Docebo does not ask them to log in first?

Hi all,I cannot make this occur every time I test.Our eL courses are set to theatre mode, we have autoplay off, and the syllabus starts as expanded. When I resume or start an elearning module, it works fine. When I click X to close the player window, I go back to the course and syllabus. Good. The problem is that 20% of the time the course stays in full screen mode and when I collapse it, nothing happens. I need to click the expand and collapse button again twice before I leave full screen mode and can navigate away from the page.I have only seen this behavior logged in as a superadmin. Has anyone else had this issue?

I am having an issue allowing a Power User to create, edit, and manage certificates associated with their courses. I have given the Power User permission to View and Edit certificates. However when they try to create a new certificate it does not appear for them in the Certificate Templates list, though I and other Super Users can see it. Also if I create a certificate template for them and assign it to their course, it still does not appear in the Certificate Templates list from their view. 

Hi~ So if users mark a course outdated, we review and no changes are needed, so how exactly am I as the superadmin supposed to remove the outdated count under course management column so that I know we reviewed it and it is no longer outdated, but also in the future if someone does remark it outdated again, I would see that? I do have the outdated notification turned on to superadmins.Thank you!

Hey there community!I assigned the dashboard page to my superadmin menu. But, I still can’t see it in the menu to see what that page looks like. Is there a specific use case or condition to view this page as learner, poweruser, or admin?Thank you for the attention. 

In doing some testing, I realize that if we have a learner that gets access to a URL (not auto enrollment link, just the learning plan URL) and they are not logged in, they get directed to the homepage. It drops the URL they came in on, and it doesn’t take them to the content that they were trying to access to begin with. I don’t feel like the system used to work this way. Here’s the flow - Learner clicks on a Docebo link Learner realizes they are not logged in Learner clicks SSO button Learner gets logged in Learner is directed to landing page Learner has to go back and try to dig out the URL they were provided and hope they get to the education they intended to take to begin withSo far this behavior happens consistently with: Courses Learning PlansDoes not drop: Catalog URLs Page URLsLearners are already frustrated they have to relog in since th

As a newcomer to Docebo, I apologize if this is a simple question.Our users who work with ABC are assigned ABC training. This required training has a deadline when it must be completed.Users who don't work with ABC can also self-register for ABC training. Unfortunately, the self-registered training is still assigned a deadline and the user appears on overdue reports if they don't finish it by the required date.Would you kindly share how you differentiate between required and optional training within Docebo when it's the same course but different users?We'd like to avoid penalizing users who are proactively seeking additional knowledge.Thank you very much for your help!

I’m still getting familiar with Docebo, so bear with me. I’m working on setting up ILT (Instructor-Led Training) in Docebo for all our safety trainings.Each month, we have a new safety topic that lasts about 30 minutes. There will be multiple sessions of the same topic spread out over a few days, and employees only need to attend one session. All employees are already set up in Docebo.I created the course in Course Management as an ILT.My question is about SESSIONS:Are sessions intended for each individual training session? When I click into a session's properties, I see EVENTS. It feels repetitive to keep entering the same information when setting up events for ILT.What’s the difference between sessions and events? Are sessions meant for the training as a whole, and events for when a single session has multiple parts?

Hi all,Has anyone succeeded in importing content to the central repository using the new LTI 1.3 functionality? If yes, where do you add the course link? In one of these fields?Thank in advance!

Yesterday I opened the notification panel (bell icon) on saw an updated screen with new ooptions, etc. Today, the bell is gone and I have no access to any on-screen notifications...opened a ticket but was wondering if anyone else has seen this on their instance? Do not have any CSS to hide that and I did see it a day agovs our production site: 

Not sure if anyone has encountered this or is aware but there is a huge gap in ILT tracking…Case:User was booked in a session on Apr 24 they did not attend and the instructor marked them as Absent Admin mistakenly marked them as Completed on the course User was able to change session after being marked as completed although we do not allow users to unenroll from a completed courseNow the reports and user transcript riot are showing incorrect dates and the user was awarded a certification when in fact they did nato complete the program. I opened a ticket with support but thought it would be interesting to see if anyone has experienced this and what you have done to mitigate this risk.Docebo needs to put in some better connections between course statuses and session statuses...today there is no relationship between the two which is the big issue...