Product Q&A

My Power Users who are Consent Creators, cannot view their content and or materials they create. They are unable to view “learners view” please help, thank you!

WE are still having an issue with SalesFORCE and Branches with users being moved into the root folder if the branches do not sync.  This has become such a manual process, that seems to be never-ending since we have over 600 users and we have many reorgs, therefore, users are constantly moving, or new hires joining.  Does everyone that has SalesFORCE and the stand-alone app have this same issue??  When you create a users on the stand-alone app and put them in a certain branch, then the CRM teams gives that user SalesFORCE access a week or so later, and they go into Docebo through SF - they end up moving the user out of the branch I created and instead back to the Root folder?We have 2 diff teams that work on this - the CRM team who runs SalesFORCE and our LMS team.  Therefore, this has become such a process (bc we have about 900 users and counting) that are constantly being moved or updated if we are not quick enough to provide the CRM the exact branch name we created. We also have to r

1. What specific problem or challenge are you facing?*When someone self-registers, both the email and the main screen should contain all of the data asked. Each time someone self-registers, we have a few extra clicks to see the data when it could be a column on the screen and contained in the email.2. What outcome are you expecting?*Provide the content/data for self-registration as a column on the Pending Users screen and send that data in the email as well.3. How will this feature impact your business and/or industry?*Streamline the approval/rejection of self-registrations by providing the necessary data to make that decision. We have a lot of self-registrations and each time it takes three extra clicks slowing us down. 

Is there anyone else out there who is using Docebo under the umbrella of their HCM system? We use Dayforce by Ceridian and Docebo is simply deployed under that shell. We’re somewhat limited in the features from Docebo that we can use because Dayforce ultimately decides which features are active under their platform.It’s especially limited when trying to generate links to Learning Plans or Catalogs.  With Catalogs, the links generated by Docebo navigate the user to the standalone instance of Docebo, rather than creating a link that would launch the Catalog within Dayforce. With Learning Plans, it looks like the sharing feature is completely disabled, so I’m unable to generate a link directly to a Learning Plan. My team is certainly in discussion with Cerdian about how to access these features or activate them, but I’m curious if anyone else out there has a similar issues with using Docebo under the umbrella of their HCM system. 

Hi Team, We have a weekly customer report going out to our team members showing the progress on all enrolled courses. The type of report we created is the “Users - Courses.” What we noticed is that some users are showing the courses they started or completed for courses they are no longer enrolled.  I’m not sure how to remove those courses from the report. Any ideas? Thanks :-) 

I have scoured the community posts and cannot find anything that exactly addresses the challenges we are facing with our Docebo configuration. (This is the closest convo I can find and there aren’t viable solutions). We are relatively new to Docebo but have a decent understanding of how the different pieces and parts work. Here is our situation:We have internal and external audiences, i.e., our own employees and customers. Everyone has a login, and based on their group, they see certain content. There is overlapping content, i.e., employees can see everything but customer cannot see the employee training content. This part is easy enough and we understand how to set visibility via catalogs and/or channels. CHALLENGE #1: We have assets that we want to share both informally AND as a part of course. Example: a course on forklift safety that includes an e-learning module on operating a forklift properly, an e-learning module on common forklift-related hazards, a quiz to assess their unders

Can anyone advise on the best way to create a report which shows me all future ILT sessions, how many people are enrolled, how many spaces are available (if not full), and how many people are on the waiting list (if it is full). I have managed to create a report that shows me all future enrolments on session but I'm not interested in the names of the people who are booked on (as it puts each booking on a separate row.  Ideally i would just have one row per session, and the numbers. e.g. I know i could do this manually but ideally having something like this scheduled weekly would be amazing.  any thoughts?

HelloI have a deactivated user and a new employee with the same name and therefore username (org email address).  The HR system has not automatically created this user in the LMS so I am thinking a manual creation is required but the user has the same email address as the deactivated user. Advice please?

Hi,I understand that the courses within channels can only be sorted via oldest - newest and A_Z plus vice versa but I need the courses in a particular sequential order and none of the options help with that. How can I change that?

  Hi Ya’ll - Long time lurker, first time poster.Yesterday, as I was eagerly anticipating the new course player update, I found myself still thinking of any untested aspects that I might have missed in preparation for this rollout. Well, I found an issue that I want to make sure everyone is aware of especially if you were just as excited as I was to hear about this particular enhancement.The new course player, with all of its visual improvements, brings with it a set of new playback options for video training material that was most exciting. Most importantly to our org, is the setting that allows learners the ability to move backwards in the playhead while still locking the playhead from jumping forward. [The Problem with Go.Learn App] Currently, the unexpected behavior when accessed via the Go.Learn app is that the training material does not recognize this setting and does NOT lock learners from jumping forward. [The Behavior w/o Go.Learn App] Now, I understand that not all use the Go

Hi fellow Docebo customers!Greetings from Nashville, Tennessee. New customer here, and we are migrating our content (lift and shift, and also building/optimizing courses in Articulate Rise) into the system, before going live with our customers in a few months.  One question that has come up with my company’s leadership team is the “naming conventions” on the platform. Have you (or do you know examples of) Docebo customers that have gone into the Localization Tool and renamed the foundational language of the system, such as Course/LP/Catalog/etc?   Any anecdotes to share good/bad?Use of the word “Course” and “Learning Plan” is being challenged, as these words would be new to our customers. CURRENTLY, our customers are getting “Modules” (a standalone PDF emailed by our coaches).   And in addition to the “module PDF”, our clients are also receiving emails with links to our video content. With Articulate Rise, we are combining the written content from the “module PDF” with the video conten

 What triggers the "User was declined from an ILT session" notification?How does the User was declined from an ILT session trigger differ from the User has unenrolled from ILT session?  

We are coming to the one-year mark with Docebo and pulling data on the conclusion of the platform for 2024. This has inspired some curiosity and I am now wondering what others have set up to look at on a recurring basis. Right now I have developed an Insight Dashboard showcasing the following data about our Customers:Registered Users by StatusRegistrations over TimeUsers Engaged in TrainingUsers by BranchIn New Reports, we pulled data to show the following:Asset - Statistic: What Assets are customer facingSessions - User Statistics: Show number of sessions and attendance for the year. 

Hi Docebo Community,I've encountered a problem with learning plan enrollment notifications in our sandbox environment. When learners are enrolled via an enrollment rule, they do not receive notifications. However, this issue doesn't occur in our Production environment or when learners are directly enrolled into a learning plan in the sandbox.Has anyone else experienced similar issues? What troubleshooting steps or configurations have you found effective in resolving notification problems in a sandbox environment? Moreover, has anyone submitted a support request regarding this, and what solutions or feedback did you receive?Looking forward to your feedback!

Is anyone else been experiencing problems with notifications in the last few weeks?We have notifications sending at the wrong day/time or not all in at least one case.  We’ve reported this but are going round and round with support. They have acknowledged there was an issue but keep insisting it is fixed now but we keep spot checking and finding more issues. We have 65 different notifications with 125 courses and 583 active users. We can’t be micromanaging and checking every notification that is sent. I’m curious if anyone else has experienced this? It’s very worrying especially for ILT where timely notifications are essential. Thanks,Aimee 

Hello with august release admins can now make badges sharable on LinkedIn by learners.LinkedIn was chosen as #1 Business social media,but there are many other social media Is there any Social Media that you want to suggest for our next “share a badge to” feature?and why is important for your learners?ThanksMarco

Hello, I have several Learning Plans that are each made up of 20+ courses. When a Leaner enrolls in the Learning Plan, they are automatically enrolled in each of the courses.I understand this is expected behavior, but for larger Learning Plans, it places a perceived load on the new Learner: they see that they have 20 not-started courses (all the courses in the LP).Has anyone found a way to manage the Learner’s view so that they are not overwhelmed with “20 courses not started” and instead, only see that they are assigned to the Learning Plan itself? Is there a widget that supports this?  Thanks,Ryan 

Good Morning! We currently run two different ecommerce systems - Our website and Docebo. We plan to turn off the ecommerce on Docebo and hyperlink course images directly to our product store on our website. Users will then be routed back to Docebo for all their learning. Does anyone have any recommendations for this process? Thank you and Happy Holidays! 

1. What specific problem or challenge are you facing?*We have several certifications set up using the Certification app. Some users click the RENEW button every time they want to work on the certification. It resets their certification status every time.2. What outcome are you expecting?*I have already updated the notification about each certification and added additional explanation to the certification description that the RENEW button should only be clicked one time for the renewal process. I would appreciate that the RENEW button is greyed out once the certification is renewed and will be enabled back few months before the next renewal.3. How will this feature impact your business and/or industry?*This will save our support time and create a better customer experience with the certification that are always sensitive programs.4. Examples / Screenshots / Mock ups (if applicable)I do not have any mock ups.

I currently have a notification set up to automatically send an email to enrolled users for an ILT class one day before their event starts.  This notification includes the [event_date] shortcode.  That shortcode appears to have a bunch of extra information in it, as well as line breaks before and after the actual date/time information.   Example: Text in notification -“We look forward to seeing you on [event_date].” Text as it appears in email - “We look forward to seeing you on  10/25/2023 6:00:00 pm - 10/25/2023 7:00:00 pm (your time GMT -05:00 American/Chicago)Location:### Road, City, State Zip, COUNTRY.” I have a couple of questions here.Why is there so much extra information in this shortcode?  I can understand the time and time zone being included (though I would argue that those should be separate shortcodes), but the location is a completely separate piece of information from the event date.  Is there a different shortcode that I should be using for just the event date? Why is

Hi All, Seeking your expertise and wisdom. We’ve been conducting a maintenance and revision process on courses for about the last year in an effort to clean up our system. As we moved through this process, we’ve realized as we archive courses, it impacts Learning Plans. In an effort to create a great learner experience, we want to ensure learners aren’t seeing those archived courses, but we also risk losing reporting ability if we remove all of those courses from the learning plan. What are your teams doing?  How do you minimize needed efforts?What best practices do you employ when:An archived course also appears in a Learning Plan? What about multiple archived courses in a Learning Plan? What do you do with a learning plan that needs to be fully archived?The new LP functionality allows us to put a Learning Plan “under maintenance”, but its still visible to learners in the My Courses and Learning Plans widget/page, or on their Managers My Teams view. Any thoughts here would be greatly

I reviewed the articles below, but still cannot see how I can view the answers to the observation checklists not just whether it was completed. Any advice or best practices here?  https://help.docebo.com/hc/en-us/articles/360020124719-Navigating-the-Observation-Checklists-Dashboardhttps://help.docebo.com/hc/en-us/articles/360020124179-Creating-Managing-Observation-Checklists

Hello Community,Does anyone here have the experience of using the new product called Learn Data? Basically, it is to connect all relevant data in the learning platform, to the organization’s data warehouse, which then can help the organization to create and manage its own learning dashboard with in-house tools e.g PBI.What’s your experience with this product so far? Do you need a sand box in order for it to function properly? We were told that having sand box is compulsory - for sand box, we have been using the platform since 2017 and can survive without it.Look forward to some response!

Hello Docebo Community, This is my first post here - I have been using the AI Authoring Tool to create some course materials, and have found the following 2 issues - looking to see if anyone else has had these issues, or has been able to overcome them: (1) Publishing: I cannot publish updated materials (trying up update a video in a course, and when I Publish, the Publish pop-up window simply hangs, and the materials do not update_)(2) Premature Lesson Completion: With lessons with multiple screens, if a user does not complete all the screens in a lesson, and exits out, the lesson is still marked as “Completed”.  This means for a course with only 1 piece of Training Material, the entire Course is marked as “Completed” Hoping others have more experience with the tool, and may know of a fix - thanks

 This enhancement request may already exist, but I didn’t see it.Under Notifications, once you select your desired group and/or branch, when you need to circle back to it, you can’t easily tell the name of your selection without search guessing or clicking through the pages to find your selections.  It should be setup to allow the admin can see the selection on the main page with an option to add / select others to the list.