Product Q&A

We are currently in the process of launching a new eLearning course and we want to give the learners 90 days to complete the training.  I know how to do this using the course validity. However, what we would like to do is lock the course for those who haven’t completed it, meaning they would have to be nominated again before re-enrollment.  We would like to keep the course open for those who have completed it though so they can go back and access the material again. In short, we want... People who complete the course within 90 days to have lifelong access.People who fail to complete in the time to lose access. Is there a way to achieve this without manually removing users from the course when their time is up?

Hi there,I was using the 'Type' filter in the Central Repository to filter out all my video content. This works great! However, I want to take it a step further. Is there a way to identify only Youtube content for example? The Video filter seems to find all kinds of video material in the system.   Thanks in advance, curious to see if there are ways to do this.   

We’re going to implement course satisfaction surveys (yea, we’re a bit behind the times 🤣) and I know that I want to use a local survey from the Central Repository. Building the survey is no issue. And I’ve gotten the Survey - Question Answers report to publish correctly.I’m confused on the following:I want a local survey because we want information about each course, and we want the learner to complete the SAME survey for each course. But how do I know WHICH course they have completed it for? Since it is a local survey, won’t my reporting be a mess? Like all responses to all surveys just in one report? For APIs - I know the API wants a ‘poll ID’ but I can’t find where to get that info. Is that the same as Survey Completion ID or Question ID that I can pull from the Survey - Question Answers report?Thanks!

I can’t find a way to see what I have allowed a user.  It could be courses, learning plans, or subscriptions.  I want to check that I am giving the correct access.  There must be a way.They would not have enrolled yet, so I cannot use the User Summary and the reports all assume the person enrolled and provides that status.  That doesn’t help.(I have external customers, partners, and internal users, so important I am not giving away things for free that I shouldn’t be).Does anyone know of a way?  I don’t see any prior threads in the Community, so maybe I am missing a feature somewhere. 

This may be a long shot, but I’m looking for some CSS help. Through extended enterprise, we have public catalogs with courses for sale. In the course info, there are these tabs: I’d like to use CSS to add in a custom tab. Does anyone know if this is possible? Thank you!!

Does anyone know if there is an option for a user to access while in Docebo that will let them unregister, deactivate, expire, or delete their own account if they no longer wish to be registered.

Course A is in two learning plans X and Y we want Course A in one learning plan X only we want to add training material to course A (name it B) and put it in plan Y only we don't want the users that already completed course A in the two learning plans to retake anything. How do we do that? Possible solution??Duplicate Course A - and carry over training material.  Rename copy of Course A to make it Course B  make course A mutually equivalent to course B and vice versus  add course B to learning plan Y  (now it has both original course A and duplicate course B) remove course A from learning plan Y ( now LP Y has just B course) ??? ????All the users that completed the original course A still have completed statuses All the users that   

Hello all,We have a need to assign to a specific Branch everybody that creates an account using the Self-Registration page.  Currently, we have the Branch Code input enabled and every single user adds the same value over and over.   Is there a way to fix the value or any other configuration to ensure that all users are part of the branch?I thought about creating groups instead but that is not currently an option due to legacy configuration/data.

Is there any way to add a “Question and Answer widget” on an ILT session. The Docebo help pages are contradictory. This page says you can add a question and answer widget on an ILT course. This page says you can’t add the widget on ILT courses. I can’t add one to an ILT course so I assume the second one is correct, has anyone found a work around?I’ve looked at the forum but the UX is awful so I don’t want to use that if possible. Has anyone tried to embed a Q&A widget using the iframe? Is it even possible?

For example, say I enroll a group with three users:Person A - Enrolled Person B - Enrolled Person C - EnrolledThe users complete the course:Person A - Complete Person B - Complete Person C - CompleteTwo more users are automatically assigned to the group. What happens if I enroll the group again from the course management area? Is the enrollment data preserved for person A, B, and C? Or, will it get reset by new group enrollment?Results 1:Person A - Complete Person B - Complete Person C - Complete Person D - Enrolled Person E - EnrolledResults 2:Person A - Enrolled Person B - Enrolled Person C - Enrolled Person D - Enrolled Person E - EnrolledNote: I already have an enrollment rule set up, but for some reason it didn’t trigger for a small number of users. Thus, I am looking to do a manual group enrollment. 

Is it possible to create a custom report to show all branches and associated branch codes in Docebo?  If this exists can someone detail those steps as I have not found a means to do so.

A quick question:You enroll people in a learning plan.  That LP has courses in it.You establish a course enrollment message to fire off on enrollment (not the LP message).Will the course enrollment message do its thing because of containership?As in - by enrolling in an LP you are also enrolling a person into a course(s).  

Is there a maximum amount of time for the delay of a notification trigger, when sending an email notification for a course completion?Use case: Send a reminder email 36 months after learner completed a course to remind the learner to revisit the course and re-take it.The UI doesn’t throw an error even if I put in a duration like 999999 weeks, so I am curious if anyone has tested the delay functionality and gotten reliable results for a delay of up to 2 years. 

Has anyone successfully used the external training app recently? Anyone feeling super helpful and want to test theirs?I have successfully used it in the past to test, but now that I am ready to upload all of my data I cannot get it to work. The .csv appears to be formatted correctly. I can import the file and see all of the data on screen, but as soon as I click ‘Next’ everything disappears, never to return. 

I feel like I’m missing something really obvious. I want to run a report with information about users that are enrolled in an ILT course but have not selected a session yet. Every ILT report seems to filter only on those with sessions and I don’t see any options to include those in the course but without a session. Thanks for any help you can provide.Amee

Hello,I have some learning plan courses displaying as separate courses. I do have the setting to hide the courses in a Learning plan but they still are displayed Any suggestions? 

Might be doing something wrong, but is there a way to view/enroll/unenroll courses that a specific user is linked to? For example, if you have an employee who not longer works at the company and you want to bulk unenroll them without deleting their account entirely.Not sure if that’s even possible, but figured I’d ask.

Hi all,If a client doesn’t have a code for their branches (they use cost centre code to their employees) in their HRMS, can we still do CSV Automation into Docebo without these values, including no branch code path and branch name path?If not doable, do you have a suggestions on how we can rectify this?Thank you. 

Here is my question. I have a branch that is dedicated to users that were created by mistake by our data team.Right now we have about 40,000 users in this branch and I’m can’t find an easier way to remove them. Only method that I’ve found was through User Management, selecting 9 users from that branch at a time, then when I reach 500 deleting those users. Then doing this about 80 times. This is very time consuming and we cant go over the 500 users at a time, since it will not work and error out.  If any of you have any tips or other methods of mass deletion.Thanks

Ecommerce transactions showing Euro by default in Production even for CNY and other currencies. Its properly showing in Sandbox but showing default EUR for all transactions for all countries, can someone please suggest the code?

We just created a new badge and enabled sharing to LinkedIn and Facebook. Has anyone figured out a way to track how many people have posted their badges to social media?

Happy New Year everyone! What a new challenging start this January. I have been working on paring our Docebo account with Zoom 3 and it took me an afternoon and I am still stuck. This was my emotion evolution 🤣☹️😭In the past, we integrated with Zoom 2 and it was less challenging. We followed this KB article: https://help.docebo.com/hc/en-us/articles/360020079780-Docebo-for-ZoomBut we are in 2024 now and The integration with Zoom version 2 will reach end of support on December 20, 2023 and end of life July 17, 2024. 😅For the Zoom3, I am working on building the app first because nothing exists now. The screenshot indicated, I have passed the local test phase to beta test and now ready for app submission. I did NOT find any KB article on how to build app on this from the Docebo side. I basically went through everything myself. But I am stuck with many technical questions to answer before I can submit. I need to complete all the mandatory fields highlighted below.  I am struggling and w

Is there a way to prompt someone to select whether they are a manager when first signing up, or to toggle on being a manager in their profile so that others may label them manager?I understand if this doesn’t exist but figured I’d ask!

We’re having an issue (reported to Docebo) that we can’t send some html emails from the course to enrolled users. We can send simple ones but the more complicated ones won’t go and it says internal server error. These emails will send in notifications and the newsletter. So does anyone know any reason why they won’t send from the course? The Docebo support team have replicated the error with our emails but also at the moment don’t know why they aren’t working.

Hello,I’m just wondering if it’s possible to remove the learning type and language text under the course name please?