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Product Q&A

Ask questions and get answers about Docebo products.

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theandredasilvaNewcomer

asked in Product Q&A

Change Folder Icon in course

Hi everyone, I have been looking on here to see if I can find the answer to my question, to no avail. Are we able to change the folder icon to one of our own as per the screenshot below? We have our own folder icons we would like to use. Was looking on all the settings I could think of, but could not find anything.Would really appreciate any clarity on this.

SStrattonNovice II

asked in Product Q&A

Insights: Things I'd love to see

I love the concepts of the Insights tool. There are many things that I would love to see - if this can roll out in a robust way, it would be of great value to my organization due to it’s size. So in no particular order:Ability to build my own widgets/cubes On groups, branches, course status, etc Change the graph types (think Salesforce dashboard) Dashboards on specific data without filter option, to control the end user experience. Ability to provide those dashboard to groups/branches/powerusers/leaders Widgets/Cubes Overdue by Group Overdue by Course Overdue by LP Overdue by Branch Overdue by Additional Fields Completions “on-time” (before expiration dates) Completions “past-due” (after expirations dates) Most Searched Word Cloud or List Most Started by Uncompleted course Activity by Hour Activity by Week/Month Top “Tags” in user shared content Tags word cloud or list in user shared content Add percentages to Learning Plan Course completion breakdown Top Rated Instruc

jsalinasInfluencer III

asked in Product Q&A

New Badge Notification - Go To My Badges Link

The new badge notification has this long green link Does anyone know how to shorten this? It is so long. Here is the HTML code but I am not sure where to change the length of this. Thank you! } .gamification-notification-cta-btn { display: block; text-align: center; background-color: #07445D; color: rgba(255, 255, 255, 1); padding: 8px 16px; border-radius: 2px; box-shadow: 0 1px 4px 0 rgba(0, 0, 0, 0.24); border: none; cursor: pointer; line-height: 1.25em; text-transform: uppercase; font-weight: 600; font-size: 14px; } .content { margin: 15px 0 0 0; padding: 0; border: 0; font-size: 100%; font-family: "Open Sans", sans-serif; vertical-align: baseline; word-wrap: break-word;

Cindy MooreNovice I

asked in Product Q&A

Can I use my own Zoom ID when creating an ILT?

Because we have a Zoom account, I have my own Zoom “room” (number, meeting ID etc) and once a week I would host a drop-in meeting. The link to it was emailed out to customers, Since we started using Docebo, we wanted to switch to hosting the meeting as an ILT in Docebo. However, it uses a randomly generated Zoom meeting ID. I thought by choosing myself as the host when creating the ILT that it would use my Zoom ID, but that does not seem to be the case. Does anyone know if there is a way to set it so it hosts it in my ID instead of the randomly generated one? We have customers who are not in Docebo and may not ever be, that still may want to access the drop in meeting I host once a week. I don’t want to be hosting two simultaneous drop-in meetings. Well I can’t actually, someone else would have to sit in one of the meetings while I host the other. help?

KMalletteHero I

asked in Product Q&A

Administrator impersonation of account with SSO login

Does anyone know whether Administrator impersonations of accounts in an SSO tenant actually goes out to the SSO application for validation?I have a tenant in my EE environment that uses Okta for logins. We have a couple of accounts that are failing to get to the Docebo dashboards. We have the SAML configured correctly as other accounts are working.When I try to impersonate the account of someone who fails, I can’t tell if the impersonation is supposed to call out to Okta. Does anyone know?

Ahunter_88Newcomer

asked in Product Q&A

Resetting users in an older course after updating with newer version

Hello all!We are encountering issues with learners needing to see new courses and complete quizzes. We have been updating older courses using Storyline 360 and originally overwriting the older training material. We found out that the learners could not see the newest updates if we used overwriting, so we changed to versioning and hid the older training material. I uploaded a new training material, SCORM, in the CLOR and assigned it to the courses from the central repository. We have been getting forum comments from other learners about issues with passing the quizzes, and we suspect that we still have to reset their statuses when in progress. Users who have already completed the course with a passing score are completed in V1 but need to be completed in V2, which is correct from what I have read. Could another issue be with the publishing settings? Right now, we use SCORM 1.2; I used SCORM 2004 3rd addition at a previous job, but I am using a government LMS. I would appreciate any help

vicki murray-kurzbanNovice II

posted in Product Q&A

Auto Tagging on Course Player Update

You have to use CSS to hide tags in the player update and hope that other descriptions aren’t affected.

Jasper741Newcomer

asked in Product Q&A

I am not seeing Vietnamese in my closed captioning options

We use closed captioning to give more options for our learners that may not have English as their first language. I see that Vietnamese should be an option for language selection in some documentation but I do not see it in my drop down menu when I go to select the language for my VTT Closed captioning file. Is this no longer an option to select?

Suzy_qInfluencer III

asked in Product Q&A

Digest notification for completed courses

Has there been, or will there be, any possibility of having Digest Notifications to show when a user has completed a course?I am thinking the only work around is to create a scheduled report?

johnathan.banksNovice I

posted in Product Q&A

Renew Certification

As of today, we have noticed the Renew Certification button is no longer showing on the course page for those courses mapped to a certification. That was not the case earlier this week. Has anyone else experienced this?

TQuilliamNovice I

posted in Product Q&A

Only some users unable to click Next or Play on xAPI file

Hello, we are having an issue at only one customer location and only with some users which we haven’t seen before. These users are unable to click Next or Play after the initial screen loads. These are xAPI files. We have had thousands of courses completed and no mention of this yet, so I’m certain it must be related to that specific location. Does anyone have experience with this? I’m wondering if it might be an ad or pop-up blocker issue, for example. Thank you!

Suzy_qInfluencer III

asked in Product Q&A

Courses in a catalogue

Is there a way to pull a report for courses not assigned to a catalogue? I reviewed the Export Course Data from the Course Dashboard but it does not provide data on if the course has been assigned a catalogue. Perhaps someone knows a work around for this?If a course sits on a Learning Plan can it sit on a catalogue too?

Jonathan CrichtonNovice I

asked in Product Q&A

When viewing scorm content in the mobile app, is it possible to use finger gestures to zoom on an image?

The experience when viewing an Articulate Rise course (scorm file) in the Docebo branded app is very nice but one part of the user experience is unintuitive; When tapping on an image, there is no way to zoom on the image using finger gestures i.e., pinch and spread. Is there any way to make this possible or should this be added to the idea portal? Best,Jon

AhebertContributor III

asked in Product Q&A

What drives which courses get suggested/recommended underneath other iLT courses?

Hello everyone,I’m not sure if anyone knows the answer to this, but throwing it out there for some insights. Recently, we noticed that a widget was added inside iLT courses where it recommends/suggests other courses you might be interested in. When a user clicks on an iLT course, if they scroll down passed the sessions scheduled, they get some suggestions of other courses. It looks like this: Does anyone know what, in the system, drives these recommendations? Is it random, or can it be tailored based on tags or skills? We would love to use these better if we can. But if it is random, we will have to try to turn it off. Curious to see if anyone has more info on this. Thank you,Andree-Anne

Paul FoxtonNovice II

asked in Product Q&A

GoLearn Home Screen

Hi everyone!I’m sorry to ask what is probably a GoLearn 101 question, but I can’t seem to find the answer. Can you tell me how to set a home page for the GoLearn app? At the moment when I go in it just shows the list of courses so I’m assuming it’s directing to the course catalogue. Where do I adjust this?Thanks for your help in advance.Keep safePaul

simone.yaghiInfluencer III

asked in Product Q&A

Resetting Training Material in CLOR

Hi all! I want to re assign a training material we have in the central repository that we assigned a few years ago. Is there a way to duplicate the training material in the CLOR so the completion does not carry over to the new assignment? I don’t have the original file to upload a duplicate to the CLOR. Any other suggestions?

KatzenHelper II

asked in Product Q&A

What size are training material thumbnail images?

Does anyone know what the image size for the thumbnail for training material is?We are fine with the course image thumbnails, but I can’t find a reference to the smaller ones for training material within a course. Are they the same size as a course thumbnail? They’re so small I wasn’t sure if there would be a difference.

Sgrullon12Influencer II

asked in Product Q&A

Uploading website articles as a training material

Hello,Does anyone one has a process on how to upload website article as training material? Tried using the HTML page option but it’s not really working for me.

isteinerNovice III

asked in Product Q&A

Incorrect Page Destination - HTML Icon Banner

Hello! I am having a very interesting bug in our system, and wanted to see if anyone has any feedback. I created an HTML icon banner where users can easily access popular destinations in our LMS. One of the icons, is a “View All My Courses” button. When users click on this, they are taken to a page with Course and LP widgets. These widgets are broken up to show Courses Not Started, In-Progress, and Completed across the 3 widgets, opposed to the generic My Courses and LP page that just has them all combined. When users click this icon, it works fine. However, we have another widget on our home page “Mandatory and Required Training” that we use to just filter to show them their compliance courses. Users click this, and it auto filters to just show courses with the course additional field of “Mandatory” or “Compliance”. This one works fine. However, we noticed a very specific bug that when a user clicks on the Required and Mandatory Training button, it opens in a new tab, but they go ba

alexiasmarzNewcomer

asked in Product Q&A

Blurry Asset Thumbnails

Hi everyone!Does anyone know why thumbnails for assets within a channel look blurry, compared to thumbnails for courses? I have utilized the double ratio trick that I have seen suggested, however the thumbnail for assets still appear to be blurry, regardless of what size it is changed to. (Guide is the asset, Course is the course upload which is much cleaner and crisp looking) Thank you for your help in advance!

alexiasmarzNewcomer

asked in Product Q&A

Deleting Asset Thumbnails in Channels

Hello!Does anyone know how to delete duplicates of thumbnails when uploading assets to channels? I have changed my thumbnails for my assets several times as I play around with our look and feel, however it is keeping a “graveyard” of my old thumbnails and does not give me the option to delete like the course thumbnails do. Thank you in advance!

eefieldsNovice III

asked in Product Q&A

Using shortcodes from User Custom Fields

We need to send a notification to a group of powerusers when a user is created in the system. We have a number of specific custom user fields that we’d like to include into the notification text. Is there a way to use a custom user field as a short code to add that information automatically into the notification?

Bernice11Newcomer

asked in Product Q&A

Tracking of ILT invitation acceptance

Hi Team,I hope you’re doing well. I’m keen to pick your brain on something. We currently use Docebo to set up webinars using Microsoft Teams and Docebo sends the ILT invitation to the learners. We don’t have any visibility on if the learners accept or decline the invitations which may lead to confusion. Is there an easy way for us to gain visibility/track the invitation acceptance/decline in an easy way instead of going into every ILT session in the session to check the RSVP status? Perhaps a report of some sort or a notification that can be sent to the instructors?Thanks.

GreerHamiltonNovice III

posted in Product Q&A

Configuring PayPal eCommerce to accept payments *without* PayPal account

My team is looking at implementing a payment gateway. Our organization already uses PayPal, so that is the gateway we’re looking at. From testing in the sandbox, PayPal seems to require that the user has or creates a PayPal account. This will be a barrier for our customer base that we’d like to avoid. Is anyone using the PayPal eCommerce add-in without requiring customers to have a PayPal account?

Suzy_qInfluencer III

asked in Product Q&A

Groups configuration

If I use these eligibility rules (see image) does the user have to belong to both branches selected or will is work if the user is in at least one? I am trying to capture a group of users who belongs in either branch.

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