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Product Q&A

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MichelleKNewcomer

asked in Product Q&A

Notification Default Language

After a notification has been created, and the language has been assigned, such as:Is there a way to actually keep this setting in so it does not keep defaulting back to this each time you go back in?:If it is the default we would like to use for the notification, I would think it would remain in place after being selected and saved for the email notification.

haziehalimNovice III

asked in Product Q&A

PU Ability to Suspend Users from e-Learning enrolment

Hi,May I know if there is a way for PUs to directly select Suspended status for users’ enrolment to e-Learning courses? At the moment, a PU can only select Enrolled status. Some of our clients require their learners to apply for e-Learning course enrolment and get approval from their managers first. The current steps that PUs need to do if they want to reject the application is:Select Enrolled status Once user is enrolled, then only they can change the status to SuspendedThis cause a lot of confusions to their users due to email notifications. First, they received notification saying they have been enrolled, minutes later received another notification saying they have been suspended from the same course.If this is expected behavior, may we know the logic behind it so we can better explain it to the client?Thank you so much.

dianex.gomezGuide I

asked in Product Q&A

Can you duplicate a test?

I want to duplicate a test and delete/modify some questions for another purpose. The thing is I have categories associated with my questions and they are not included in the GIFT export. I don’t have the question in the Test Bank because we test on the sandbox and then use GIFT export/import into production and you cannot import into the Test Bank. I can assign the categories but the only way I know how to do that is one question at a time, not very efficient. Any help or suggestions welcome.

lrodmanGuide II

asked in Product Q&A

Is there a way to notify a user that they should "slow down" if they watched 5 courses in a day?

Basically just a mini reminder that learning is best done in chunks over time vs all at once.

Annabel MoniramNewcomer

asked in Product Q&A

Can we change a Playlist owner?

Hi All,Do you know if it’s possible for a new owner to be assigned to a playlist once someone else has created it? - something a superadmin could potentially do. Thank you

ejohnsonNewcomer

asked in Product Q&A

Randomize questions in a Test via the Question Bank

I was trying to randomize a certain number of questions in a test. For example, If I have 4 questions, I would like to randomize the first 3 questions and always have the 4th question at the end of the test. I chatted with one of your Support Specialist, and he said that Docebo does not currently support this. I believe this feature would be a great addition to the Testing options.

arnab.duttaguptaContributor I

asked in Product Q&A

Catalog name not changing

Hi, I have changed the catalog name, icon in the Manage Pages-All catalogs- HTML /WYSIWYG from Material Science to Laboratory water, also changes are done on CSS accordingly..- However when I click on the link it opens Material Science- Although URL is correct but it opens previous “Material Science” catalog instead of Laboratory Water-

LManske23Novice I

asked in Product Q&A

Can someone share with me how they display courses in different region?

How do you display similar courses that are delivered in different regions?

NabihahNovice I

posted in Product Q&A

Uploading a SCORM in ILT/VILT course

Hi all,The recent update from Docebo enables us to upload SCORM file training material in ILT/VILT course. Can anyone share with me the case scenarios or how I can take full advantage of this new update in an organization? I also would like to understand the impact it will bring if we would like to use it, especially in VILT?Thank you.

dianex.gomezGuide I

asked in Product Q&A

Can I configure a subscription code be used multiple times?

I want to deploy a few different campaigns to drive interest. I also want to know the effectiveness of each. I thought of using subscription codes in my campaigns. I was thinking 3 campaigns using 3 codes. I can see the users based on code usage to see campaign effectiveness. I am currently testing my use case, but it appears each scription code could only be used once. How can I configure it for multiple uses. If I can’t, any suggestions on my use case would be much appreciated.

qtuckerNovice III

posted in Product Q&A

Struggling with structuring and implementing Discover coach and share...HELP!

I have hit a bit of a road block and need some assistance I am trying to develop plan to launch the D/C/S features and while I understand how the features work its narrowing down the channels and structuring everything. I have looked at the best practices but its just getting things in gear is where myself and the team are stuck...any ideas on how I can move this along?

sharireischContributor I

asked in Product Q&A

Self-registration and SSO

We are thinking of switching to self-registration. Currently our users are either manually added (external users) or their accounts are automatically created via SSO. We use Active Directory as the basis for OKTA, our SSO platform, and our IT dept. does not update as frequently as we would like. It also does not have all of the fields we need including branch. Switching to self-registration would eliminate the manual entry for external customers and assign branch and current info. Does any one have experience with this? I am assuming an account created via self-registration (using the SSO password) would be able to log in via SSO subsequently. Any advice or best practices would be appreciated.

ShanonContributor II

asked in Product Q&A

Course Import via CSV Error

We currently have a ticket open with the Docebo support team, but I wanted to see if anyone in the community is currently experiencing (or has experienced) an error when trying to complete a course import via CSV? Over the past week, we are getting the same error of “Unable to receive results from: course/importCourses.” We are troubleshooting from both sides (internally with our SFTP and with Docebo). Here are a few call-outs:We’ve successfully processed other imports using the same automation app previously Three daily user/manager imports from the same SFTP location are continuing to process successfully (same SFTP, different “Active action”) We’ve tested in sandbox, production, and with two different SFTP sites and all have resulted in the same error

KarenClementNovice I

asked in Product Q&A

Turning Subtitles off by default

I’m adding subtitles to our video training materials and I’m wondering if someone has found a way to set subtitles to “off” as the default. While we wan’t to provide the option to use them, we don’t want them to always be on. Has anyone found a fix for this?

LenaInfluencer I

asked in Product Q&A

Are Emojis in Course discriptions gone forever?

I notices that the Emoji button is no longer available in the toolbar for course discriptions. Is this just for the moment or a long term thing? We used them quite often!

jmkachidurianHelper II

asked in Product Q&A

Has anyone found the Hide all Password Related options switch yet?

I just received an notification that Idea DL-I-1325 - Add a setting for hiding all change password related options has changed to SHIPPED. Has anyone been able to find the switch? I have looked and so far I have not been able to locate it.We have been struggling with inconsistent results across branches using CSS coding to hide it and are anxious to get this fix implemented.

ejohnsonNewcomer

asked in Product Q&A

Randomize a set of questions

I am trying to randomize a certain number of questions in a test. For example, If I have 4 questions, I would like to randomize the first 3 questions and always have the 4th question at the end of the test. Is this possible? Or do I need to create another Test for the fourth question?

dklingerHero III

asked in Product Q&A

Maybe...the BEST IDEA EVER - but I wanted to do a pulse check - localizing reports

So I just got into the international learning business….yay!I want to run a report for our Spanish speaking partners so it would be polite to send along the appropriate headers in Spanish.And if I change the system preferences to Spanish and do a manual run? I get that to happen.But what if I want to schedule up a report in a different language?Did I miss a place where you can do that? Or do I have to be clever and work the workaround of creating a poweruser that has Spanish as their language of preference and establish the report in Spanish for them to deliver it?The best idea ever would be to add a language preference to the report.Ok...ok...maybe this is not the most clever thing...and maybe even the idea is out there. but it would help when you are in the international learning business and you need others to read your reports without them mumbling below their breath that it was sent in a different language.

elizabeth.zomboNewcomer

asked in Product Q&A

xAPI (Tincan) upload latest version not visible

Hello,I have noticed that when I re-upload SCORM packages into my learning content item, the latest version will be updated immediately however, if I export the course in xAPI/Tincan version I do not see the latest version of the eLearning material. Am I doing something wrong?

Annarose.PetersonHero III

asked in Product Q&A

Users logging on with SAML SSO not able to log in

Hey there Community!I am wondering if anyone else has encountered this and possibly knows the cause of the issue/resolution?We are using SAML SSO for our users. These last two weeks a couple of people have reported that when they try to log in, they get a blank page and nothing loads. It is super random who it has impacted, and after a few (maybe even after about 6) tries, they are able to get into the platform.I can’t seem to pinpoint what the hang up could be? Is there anyone else using SAML SSO that may have some troubleshooting tips?

arnab.duttaguptaContributor I

asked in Product Q&A

Catalog links not opening

When I click on the Go To Catalog links they get redirected to a new https address but they don’t open up..It stays frozen on “Loading” page. And I have the same problem for all other catalogs. Do you know why?- After clicking on the “Go to Catalog” option it redirects as follows but the page does’nt load up-

arnab.duttaguptaContributor I

asked in Product Q&A

Upload Course Filter Paid- Yes/NO through API

How do I upload a list of say 100 courses with Filter applied as Paid- Yes through API?

NamrataSinghNovice I

asked in Product Q&A

Learning Plan expired and locked. How do I unlock it for 300+ users?

Hey all! We had assigned a Learning Plan to 330 users with an initial expiry of 36 days after enrollment. But now there’s been an extension in the deadline and the LP has expired for some users. I tried editing the deadline and enrollment options but it hasn't worked. Docebo Support Chat wasn’t much help and I’ve submitted a ticket now. Does anyone know how it can be unlocked?

SophieNovice II

asked in Product Q&A

ILT sessions using Google meet...Help I'm stuck

Please can I pick your brains. I am still finding my feet with Docebo and may have missed something obvious. I am struggling to get a notification to contain everything we need to send ILT delegates when they are booked on a virtual session.We are a Google organisation so our staff use a google calendar. We also use Google Meet for our in house virtual training sessions (all though our external training providers may use other platforms eg Zoom).I am trying to send a notification to ILT delegates that not only provides the google calendar invitation to reserve the time in their diaries, but ALSO provides a link to the Google Meet session so that people can join the virtual session from their google calendar.What am I missing?I have tired syncing diaries but this lead to 2 calendars which made my system grind to a halt, and having one diary is hard enough so is doesn't seem practical.I would really appreciate any suggestions/work arounds . Thank you

dklingerHero III

posted in Product Q&A

Why aren't we chatting about the My Team Reporting feature?

Morning Community,Let me start off with saying - our managers will struggle with the Users-Courses reports.Telling them to delete columns (and there are many)...is not going to be welcomed.

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