Product Q&A

OK, so I’ve been wondering whether we can have more customization of the learning experience within a single SCORM package. You know how e-learning courses can take the learner’s name from the LMS and display it right there in the course? For that they use LMSGetValue (cmi.core.student_name (SCORM 1.2) or GetValue (cmi.learner_name) (SCORM 2004 v3)....Can you tell I’ve been looking at SCORM Run Time references and manifest structures?Anyway, along the way I’ve learned that both SCORM run times also have this:cmi.launch_data (characterstring (SPM: 4000*), RO) Data provided to a SCO after launch, initialized from the dataFromLMS manifest element* 4000 is the SPM for SCORM 2004 v3; for SCORM 1.2 it’s 4096. Interesting. And what about this dataFromLMS element?<adlcp:dataFromLMS>[0:1]Data to be sent to the SCO via the cmi.launch_data runtime data model element. Similar to the parameters attribute, this data can be useful for varying the behavior of shared resources.So this is sounding

Hello everyone,I checked the forum to see if there’s already a post about this, but couldn’t find anything. I was testing certifications and notifications on our Sandbox and noticed that we have notifications in the database for when a certification gets issued and when a certification is about to expire. But there isn’t a notification for the successful renewal of a certification. From an end user perspective, when I receive a notification that a certification is about to expire and I retake that course, I would expect to also receive a notification confirming that my certification has been renewed, with the new expiry date. However, the notification for an issued certification seems to be only sent for upon first completion, not for the retakes. Can anyone confirm this or am I doing something wrong? At least when I tested it and renewed my certification I didn’t get another email about a successful renewal.

We are using the subscription codes plugin so that users can enroll into courses using a subscription code. Once they have enrolled, the group assignment puts them in a “paid users” group and they get access to different menus and pages - but unfortunately, none of this happens until they log out and back in.Is there any way of forcing a refresh, or achieve a similar result a different way? Even if I manually enroll a user in a course that puts them in this group, nothing changes for them until they log out and back in. For example, if they enroll in a vILT course that has sessions, I would quite like for them to now have access to the calendar, or for the catalog page to include a calendar, but they wouldn’t see it until perhaps days later...

How do you monitor/handle/clean up users who are not enrolled in a session? If the user is not enrolled in a session, they do not receive notifications set up for the session. It is a bit unreasonable to have a staff member manually monitor this and enroll the user into the session. This is also not possible if there are multiple sessions since we do not know which one the user intended to enroll into. Just curious on how you all manage this process!  Thank you,Courtney

Looking for some best practices regarding the setup and use of moderated self registration! Thank you in advance for your help!!The Situation: My team currently manages registrations manually for all of our internal and external users as an ‘add on’ to their day jobs. It is taking us hours every week to manage registering users and we’ve got to make this process more efficient!The Background: Our external users come from hundreds of vendors who partner with our customers, as well as our customers themselves. These vendors often don’t provide company-issued emails to all of their staff. We require all staff from these vendors who partner with us to take some introductory eLearning coursework as a condition of their partnership. The Assessment: Some form of self-registration is something I know we need to help us automate this process. I think our users would also really appreciate a more real-time process. However, because we work with so many different vendors AND our system houses pro

Hi! I am testing building a course fully in Articulate Storyline, including the final assessment and wanted to see how docebo would report it. I know that Rise allows me to see the actual question learners responds to in the reporting, but does anyone have insight on how/if Storyline can do the same. The current reporting from a Storyline quiz shows the scene, slide, and question type as the Question rather than the question itself. See image below. I also plan to ask this in the Articulate community, but thought I’d start here since this is LMS specific as well. Thank you!  

I’m wondering if anyone is aware of the value in the Localization Tool to change the ‘Course Catalog’ name in the Custom Global Search Tabs on the All Results page?  

is there anyway to take a group of user that was enrolled before a branch was created and enroll them into a Branch that was created later?

I would like to enroll a user automatically into an ILT when they are registering for a LP. This is not possible.The only way at the moment is to enter one of the courses that the user is enrolled in by the LP and then create and assign that group to an enrollment rule for those ILT courses. But this is not interesting for us, as the users can also register to any course in the LP separately. Anyone with the same issue? 

In the external training app, the user column are our employee’s ID #s because that is their username in the system. Is it possible to change these columns to add their first/last name or email? It would be easier for the admin navigating this page if we could see other columns besides just the user column. Does anyone have any suggestions or know if it’s possible to customize these columns? 

Hi! Looking for best practices here. We have a few use cases where after a period of time, or a cert expires, an employee has to re take the course. But we need to keep all records of completion. From my testing, it will either keep the original date of completion, or delete the historical info and re assign as a new course only keeping the most recent date of completion. Does anyone have similar use cases and best practices they can share?

New Hire Onboarding:  How do other companies assign mandatory training for completion on the New Hire’s employment start date (with a soft deadline so it doesn’t lock out the course)??   What we need:Enrollment automation with accurate (soft) due date / time for completion assigned for day 1 of employment.  Limitations and challenges we’re experiencing:For our purposes, we need the enrollment automation for compliance tracking purposes - we cannot use self-enrollment and do not want to rely on Power Users to manually assign.    Currently, our enrollment automation is based on group settings for the user’s “creation date” which is functioning for everything, except an accurate deadline, particularly on Day 1 of employment.  Detailed explanation:  I don’t see a function to enroll based on the “user additional field” > “employment start date = today”.  The functionality seems to only allow us to assign based on the user creation date.   Course “days of validity” cannot = 0 for a soft d

Hi all,I’m not sure what I’m doing wrong, but I cannot get courses to show up in Channels without being enrolled. We have it checked in Advanced settings to Show courses where users can self-enroll in channels. I can get assets to show up if I load them from the front end. I am so confused on why this isn’t working. Please help! 

Hi Community,I do the User Import for our internal employees and I’m tryign to explore more ways to make the process a little easier as we continue to grow.Currently, we already import our users via CSV but was wondering if there is a away to schedule an import to occur early morning outside fo work hours. Does anyone know if this is a possible option and how/where we could set this up? Thanks!

Hello! I'm a newcomer to Docebo and have a query regarding the most effective approach for managing courses with varying pricing. I've come across comments suggesting the use of the Content Partner app, which we've recently implemented to offer these courses at no cost to our employees. However, we now face the challenge of maintaining full pricing for customers, 75% off for tier 1 partners, and 50% off for tier 2 partners.While we're open to splitting partners into two branches, we're seeking advice on the least manual and most efficient method for setting up these different pricing structures. Have you found it beneficial to create multiple instances of the same course with appropriate pricing? Or do you prefer establishing three menu pages and incorporating coupon codes? Alternatively, do you solely rely on coupons, and if so, how do you manage them to prevent unauthorized use?Your insights and ideas on this matter would be greatly appreciated.Thank you for your assistance.

We have our instances set up with a custom domain and SSL, which is working. We noticed the Docebo instances are configured to respond both on plain HTTP as well as HTTPS - is there a way to disable the instances from responding on HTTPS completely, or for them to redirect HTTP to HTTPS? If not, we’d like to request this feature.

Does anyone have any suggestions of a way to do a “pre-sale” of an eLearning course?We are creating an in-depth training and have a lead magnet with which we want to promote a pre-sale of the course at a deep discount before it is available. I’d like to be able to just do the pre-sale in the LMS as opposed to somehow doing it outside and then manually enrolling people when it is ready. Any ideas/work arounds?

HiI need some ideas on a project I am working on. I want to increase learner engagement and support before, during and after attending an ILT session. My initial idea was to create a learning plan with three courses: Pre-work (eLearning) containing a HTML page, pre-session survey and other pre-work content (documents, micro eLearning if required) ILT session  Post-work (eLearning) containing a HTML page, post session survey, observation checklists for learners to evaluate and get signed off from what they’ve learnt from the ILT session, then some SCORM files. I want to have it that they can’t attend an ILT session until they have completed the pre-work and they can’t access the post-work course without attending the ILT. Would this work as a concept? Is there also a way of adding notifications to the post-work course? Say I add more content to this course 6 months down the line from the first intake, or would it be best to send out an email? 

Hi, the community,I want to import Go1 content into a course & learning plan. I have created a course (in course management/import central repository) but I can’t find all our content in the marketplace.Thanks in advance for your help. 

Hello,We include a survey at the end of all our courses/sessions, and we make it the end object marker. If the survey is not completed, the course is not marked as complete.We want to send a survey completion reminder to users who have not completed the survey.I created a reminder using the “Learner has not completed a course.” notification, but that also sends the reminder to users who are enrolled in an upcoming course.Is there a way to send a notification after the event to users who are not marked complete at the session level?  I do not see that as an option in notifications.Thank you,Cheryl

Has anyone found a way to clean up the Observation Checklist queue for employees that were waiting to be observed and left the company before the observation was complete? I have quite a few of these and am hoping to avoid going into each one and marking the observation elements as failed.Thanks.

Hello,I was adding a training material to a course from the Central Repository and noticed the Search box in the first window was offset and not displaying in the window by the magnifying glass. This displayed like this no matter what account I was logged in as, what browser I was in (Chrome, Firefox, or Edge), or what view I was in (current Course Player or new Course Player). I wanted to report in case that needed to be fixed. 

I have created a course, uploaded training materials, and created a session. However, my enrolled users are not able to view the training materials. When in Learner view it says that there are not available sessions. Please help.

Hi! I am wanting to create a checklist for members made up of courses and resources based on what group they are in. Would the skills function be capable of creating this?

Has anyone had success integrating the Docebo eCommerce system with Oracle? We use Oracle to manage our storefront records and wanted to see what it would take to connect Docebo to Oracle to maintain those records as well.