Product Q&A

HI,Can online courses be downloaded on laptops for offline learning? I know it can be done using smartphones and tablets.Caesar 

Hello fellow Docebo Community, Do anyone here have experience or using the iFrame User Additional Attribute? I would like to know what are the use cases for the iframe type. Thanks,Oscar

Is there a way to disable the rating for assets?  I disabled “Q&A and Comments” but I don’t see how to disable rating.  I have disabled rating in Advanced Settings, but that appears to only apply to courses?  I appreciate any help in hiding or disabling this rating function.  Thanks!! 

The videos take a good bit of time to upload and I’m not good at sitting idle. Typically, I do something else on a different screen/pc. My challenge is that if I wait too long after the download to confirm it, the upload fails, and I have to start over.  Is there a way to play sound when a video is upload in Docebo so I don’t miss the window for success?

Hello, team,My context: supporting all eLearnings for employees. Specific group asking is around compliance trainings.My ask: Has anyone worked out a system to assign courses to users on an annual basis based on their hire date’s anniversary?The scenario: we want to assign compliance trainings that would need to be renewed/refreshed on an annual basis. We currently believe that we have to deliver this based on the calendar (i.e. pick a time and date and assign it annually). Some of my stakeholders would like to see it assigned on a rolling basis to every user based on their anniversary. I see a significant administrative burden to managing escalations/compliance by each person individually like an anniversary date system would require, but trying to see this through. My first insights: Certification & Retraining doesn’t work perfectly. I need to be able to change the courses, so it can’t just be one course forever. I’ve looked into switching the course out from the Certification, b

Hello everyone,Is there a way to import MOOC courses (free) into Learn LMS courses? If so, what are the creative ways to track their use in the platform?Thanks everyone for the attention as usual!Have a good week! 

Up until recently we have been able to re-version pdfs in the central repository with the similar (if not the same) titles but recently all the new versions have been replacing the titles with random characters and I cannot figure out why. I’ve reported this to Docebo support but not heard back for nearly a month now and I’ve tried everything from renaming the file, going into the pdf properties and changing the document title, and this happens even when I replace the first version.Has anyone been able to figure out why this is happening?Here’s an example below!  

Does Docebo offer a QR Code for accessing our individual learning platforms?

I would like to set up the learner assignments score scale as simple as passed or not passed or 1 to 5?Is that possible?? Any suggestions ??@lrnlab @Adam Ballhaussen @erin.brisson 

Hi All,An assigned ILT instructor is unable to see the course card for the course they are teaching in their My Courses and Learning Plans and thus is unable to access the tools to view the list of attendees in their session.Searching from the search bar turns up the course but only prompts the user enrollment options.I have been around and around here. Can anyone help? Cheers,Gordon

We manually enroll all users into Docebo, into a particular course. We have about 50+ courses in Docebo, all but 7 of which are inactive and no longer used. I have set all of these inactive courses to Under Maintenance and have categorized each as Archived. When I add a new User and then go to the ‘Enroll user to courses’ page, all of my Under Maintenance and Archive category courses still show up in the list - oldest first. So I constantly have to create a filter or do a search to find the course into which I want to enroll the user. Every. Single. Time. I created a filter in hopes that this filter would remain there the next time I was at this screen, but it did not. There must be a way, short of deleting the courses from Docebo, to get them not to show up in that list. I could surely use some help! Thanks.Deb 

Is anyone having an issues manually registering users into an event that come from different companies?I used to be able to see all our users and then I could do a search and pull up who I needed, check them, then add more.  The past couple days, when I search I only pull those users at that specific email address and it won’t let me go back and search for another set of users.  I now have to do a couple at a time and then start the process all over again.  Just wondering before I submit a ticket. 

Hello,So we had an online class yesterday. After the class, we wanted to evaluate the instructor so we planned an observation checklist to be available on that day to the class manager. The checklist was customized so that the observer was my class manager et the user to check the instructor. I made the checklist available in my manager ‘’task list’’. After completing it, my manager wanted to change an answer so he cameback to find the same checklist but no answer saved. I figured it just repeated the checklist. But is there a way to change answer to the old checklist? And is it possible to not repeat the checklist after completion?Also how do you guys track reports of those checklists?Thank you

Hi everyone, I am looking for a way to notify admin when a learner rsvp’s no to an outlook invite. We love the ability for someone to say they can't attend so that the waitlist can function automatically but need a way to know when someone has unenrolled themselves from a compliance training or a job required certification that is due.  Has anyone found success in using a notification that already exists to serve this purpose?

In the My Dashboard > My Team page, what is the CSS code to hide the "Checklists" tab and the "Remove from Team" options?

Hi there, Wondering how other companies are addressing the following situation.We currently pull our information from Workday for our learners. However, we have a group of employees that are not part of this main system of record. They are agency contractors, franchises owners or members of the board. How can we have these employees on the Docebo platform? Would it be something similar to how we are getting this information in Workday?  Thank you! LD 

Im wondering if there is a way on a ‘Viewer - Asset details’ report ( or any other way/report) to include users that have zero views of specific channels. Reasoning is to supply leaders with reporting on users yet to take advantage of available assets and to find what percentage of users have viewed in various branches

Hello, we are trying to create a course for a state licensing board that requires the user to answer security questions periodically to ensure that the person taking the course is the one that actually signed up to take the course. Does anyone have any ideas the best way to create and generate automatic security questions based on the learner’s initial registration? Or does anyone have any other thoughts with how we can ensure the learner taking the course is the actual learner (i.e. verify their identity)? Thanks in advance!!

Currently we have an integration from SFDC to Docebo to create a training subscription. This process creates a branch and transaction with the term start/end date. It also allocates the number of seats sold as managed seats.The system allows user to consume their training courses even after the subscription term has expired.  Does anybody have a solution since Support doesn’t have one for us and we are out of compliance. This is also triggering an operational expense on our end when users consume training after expiration. 

TL;DR: 6 month program with e-learning and ILT requirements biweekly. How should I set it up?--I have a program,  set up as a Learning Plan, that includes a number of instructor led sessions. The learners need to attend a session every other week on Monday, Wednesday, or Friday. There are required e-learning courses that need to be taken BEFORE attending the equivalent ILT session.What I initially set up was a course per week, with the training material - e-Learning and then 1 event with three sessions. Here are the problems I’m having and would love your advice:The learners want to block out their calendar for the next four months of class, but if I make the previous class a pre-requisite to the next one, they can’t get to the session information to add it to their calendars. I don’t seem to have any ability to control the training material in an ILT class. I can’t force completion to be based on BOTH attending a session and doing the e-learning.  I can’t force the order of completion

Is there a way to call the users API and have it return all users that have their lang_code = null?  

I was hoping someone could help me with a question we’ve been struggling with.It seems at some point around February most new users were no longer being updated with a ‘direct manager’ field despite providing this information in our daily FTP user upload. I wonder if something changed in the backend that severed this link between users in the system. The strangest thing about it is that it doesn’t seem to happen to all new users, just a vast majority starting from around this date. I’ve looked everywhere and I can’t seem to find the culprit in our CSV upload settings or user provisioning. Has anyone else encountered a similar problem? Thanks for any advice!

I’m having some trouble getting my users to be able to see their certificate… We added certificates after the fact and I have about 150 folks who need a digital copy of their certificate…  I manually awarded the certificate for upon completion of a learning plan.. but the download certificate is not showing up…  Any idea what I should do? Anyone else having this issue?   

Hello,We are going to begin using Docebo at my company soon. We publish many SCORM courses from Storyline, and for most of them it makes sense to select “Completed/Incomplete” under “Report Status to LMS as...” Our current LMS doesn’t register whether a course was passed or failed, even though that would have been a nice option for our tests. Since we’re moving to Docebo I need to know what the option are: how does Docebo treat each different LMS Reporting option? In particular, does Docebo register something as Passed or Failed? There are four total options:Passed/Incomplete Passed/Failed Completed/Incomplete Completed/FailedScreenshot attached. Thank you in advance. 

I’m aware that we can disable My Skills functionality completely to get rid of the pop up saying that you need to add your skills to your profile, however, the thing is… we want to be using My Skills - just without the pop up.The unfortunate thing about it is that after you finish adding your skills, you get redirected to All Channels, which is also something we don’t want - especially for new users, who see this pop-up as the first thing after they log in and then get redirected to a page that is not even our home page (and is generally not in use).Is there any way to disable this pop up using CSS or something else but without disabling the My Skills channel?Thanks!