Product Q&A

Hi, Is there a way I can find out the test results based on the categories created in the question bank. Basically, I would like to analyze how the learners performed in each of the categories.

Hi!I was wondering whether anyone knew of a way to hide a course for all learners that are enrolled in it? I have found this article on how to hide a course for yourself: https://help.docebo.com/hc/en-us/articles/12997930898706-Hiding-Content But wondered if there was a way to do this on mass?Thanks,Laura

I want to create an ILT course, including a series of 24 sessions on Zoom happening over a year with Docebo. Once users register for the course, I want them to be registered automatically to all the Zoom sessions. Is this possible? Otherwise, do they then have to register to all Zoom sessions separately, or will they appear in the course page? I have never done this, and I am just wondering how the whole process works. Thank you!

I am having trouble with my surveys.  I have been asked to add a few questions into a section in the survey.  I use the drag/drop to move the new question into the correct place, but it doesn’t “stick” and keeps moving back to the bottom position.  What am I doing wrong?  There doesn’t seem to be a way to Add a Question to any position other than the bottom of the list.  And no way to “save” the new position when I move the question to where it needs to appear.  Any help appreciated. I can drag the question to the correct position, but it does not “stick” 

How can I pull enrollment/seat count information into a report, or get via API?  I cannot figure out how to get the enrollment count out.  Clearly, it’s being calculated and displayed in platform.  So, how do I get that data out?   

Hello, how can we turn off notifications sent to users in a new course - as we would like to notify them at a later date they have been added to the course.

Hello!I am reading about E-commerce App and would like to know how they’re managed or if you have any best practices to share.Thank you for your feedback!

Our platform is used by our different member companies. Looking to see how we can assign a group to a member branch and only they can see it, without having to create a separate group for each member. For example, we have a group called “Technician” we would like our company X to assign training to their “Technician” group only and not the “Technicians” at all of our companies. In other words, keep the group limited to just that member company for them to assign their training, where company A can assign different training the their “Technicians”. Thank you

Hello - for those that have been running optional ILT sessions that will not be repeated, once you've marked attendance, do you remove enrollments for everyone who did not attend so that they don't get the "you haven't yet completed this" notifications?After running a recent optional ILT, the course is showing as “Not Started” but locked and under maintenance for those that enrolled but were unable to attend. We do not want learners to receive notifications, but do not want to unenroll for reporting purposes. I appreciate any feedback!

Hi folks,Bit of an odd one here, we have multiple Learners within our environment that have two different experiences for their course thumbnails and it’s causing confusion within our team.Within “My Courses and Learning Paths” it shows as complete (as expected as they've completed this), yet on another page/catalog it shows them as Enrolled (also the New icon as we just launched our implementation of Docebo this past month).Note: We do not have duplicate courses for this course, and the user apparently didn't self-enroll themselves again into this course (either way even if they did they shouldn't see two visually different thumbnails on two different catalogs in my opinion).  Any help would be appreciated!!! Top Image: Custom page / catalog for New Hire TrainingBottom Image: My Courses and Learning Paths

Does anyone face an issue with Course tab in user personal summary page? In User personal summary page, we can access all tabs (Learning Plan, ILT, External training, Certification) except course. It doesn’t function.Is there any known issue with this? 

Hello,I’ve been uploading content to my courses and have multiple times inadvertently deleted the thumbnail from the library when trying to assign it to the material. Is there a way I can turn that off? It’s really annoying to have to find and upload it again and reassign it to the courses.  

We have an intranet wiki as well as a SharePoint site. When I try to share those links as assets using Discover, Coach, and Share I receive this error: Link is not a valid url! Does anyone else experience this? Is it not possible to share intranet links? 

Hello - is there a way to change the Date Format in Docebo in order to have an upload work with formats other than YYYY-MM-DD? Thank you in advance for the help!

Hi, Hoping someone can help…I need 15 course shells each with a different scorm package in.Once all 15 of these course shells have been completed (in any order), a 16th course shell (with no content in) will automatically show as complete. Is there any way I can do this on the system?  I know this sounds a bit daft, but I need it this way for reporting to external auditors, so it’s super clear which employees have their full certificate (completed all 15 courses) and which don’t. I’ve been looking at Equivalences but struggling to get this to work how I need it to.  Thanks

Hello all, I am an Instructional Designer at a software company and we have recently started using Docebo as our LMS. We have created 14 courses that are meant to be taken in a specific order to effectively learn how to use our software platform.My issue lies with the built-in "my_courses" page in Docebo. On this page, I would like for the courses to be displayed in the suggested order for all users, but currently, they only appear in the correct order if the user sorts by "Code A-Z." The default sorting for the page is "Newest to Oldest (Enrollment)" which doesn't align with the desired course sequence.I am seeking a solution to either:Delete the "my_courses" page and create a new custom one, on which I can auto sorts by course code.  Change the default sorting on the existing page to "Code A-Z" (or remove the option to sort by any other method). Find a way to control the order in which users enroll in the courses, as I currently o

We offer a instructor led courses on premises and at a customer locations. When we offer a course at our facility, we do not charge for the course. When offering it at a customer location, we charge per participant to alleviate travel costs. Invoicing is handled by our company and not through Docebo. The pricing structure could be confusing for users who might sign up for a course offered elsewhere not expecting to pay. I’m curious if others might have handled courses in this way and if you offered it as the same course, or did you create a separate ILT and corresponding session? Or can anyone offer suggestions on how to structure in Docebo? Thanks!

Hello all,We are facing a challenge with the layout of the "My Courses and Learning Plan" page within our Docebo platform. Our goal is to create a dedicated Learning Plan (LP) page that displays individual courses separately, exclusively featuring the courses associated with that particular learning plan. This layout should not combine all enrolled courses, as we want to avoid any overlap with courses that are not part of the learning plan.As it stands, the current features and functions in Docebo do not allow for such customization. When using the "My Courses and Learning Plans" widget, you are limited to either displaying just the learning plan or only the individual courses. There is no provision for a custom course selection display.We are curious if others have encountered a similar situation and managed to find a solution. Additionally, we would appreciate any insights into why Docebo lacks the capability for a custom course selection display. Your in

Hi - How is your experience with the archiving feature? It takes so long to archive enrollments (Archive and Unenroll), about 5 seconds per record, and I have over 17k records to archive and enroll right after. Aside from that, archiving continues to abort. :( The reason I did not Archive and Re-enroll is because of the due date and the course is also used for new hire enrollment rule which has a different time options set. Any best practices on this feature? Thank you!

We have a sandbox environment and I am trying to send a user notification. However I am not receiving the email from the system. The notification is activated and the users are in the branches selected.Any ideas? What am I missing?

Is it possible to create a forum within a course that is only shown to certain learners? For one of our institutes we divide up the learners into groups for their capstone project. We want to provide a space for each capstone group to discuss their project that is closed to only those learners. I have seen the Cohort option within channels but I believe that is only for Q&A. 

When a super admin or a power user pulls a report, they are emailed a link to that report. Is the Supervisor also supposed to receive a link with an email when they export a report from the MyTeam area?

On my learner home page, I have used the widget “Quick Overview: What’s on the Docket?” When learners are approaching a deadline, the course shows under the “Not Started” and “Deadlines” tab. However, once the deadline passes, the course no longer displays on the Deadlines tab, leading users to believe they do not have any upcoming deadlines. Has anyone found a workaround for this issue?

When I change a course code on the LMS system will it change everywhere or will it update throughout the system or are we going to lose people from courses or any data?

It appears a user’s progress through a SCORM package does not save if they lose their internet connection before closing out of the course. Is this true? Our previous LMS did not have this issue, and even if a use lost connection, they’d at most lose a few slides of progress, not the entire course’s progress.