Feedback & Requests

Hello, Community!We’re exploring the possibility of hosting an in-person certification bootcamp followed by a certification exam event, and we’d love to hear your thoughts and feedback on this idea!👉 What we’re thinking:Bootcamp: A focused, intensive learning experience where you can gain the skills and knowledge needed to help prepare for your Docebo Pro certification exam. The bootcamp would feature expert instructors, hands-on exercises, and networking opportunities. Certification Exam Event: A structured day for attendees to take the certification exam right after the bootcamp, offering convenience and a sense of accomplishment!We want to ensure this event meets the needs of everyone, so we’re curious to know:Would you be interested in attending an in-person bootcamp? Would you be interested in attendin

We need to allow multiple Users to have the same email address.  When Users register manually, they get an error if they enter an email address already attached to another User record.  Has anyone found a way to avoid this error and system limitation?

Hello Docebo Community,Need some assistance with this please.Each month, I have different users attending the event, but the ILT course remains the same. However, I am facing an issue where I am unable to enroll these different users in their respective months.Thank you. 

Hello all!We have some courses that run year-round where new sessions are added on a weekly or monthly bases. We currently have the ‘Detailed Changed for a Session’ notification turned on as we occasionally have to move a course room and are trying to automate those notifications when they occur.My question is: Is there a way to segment the notifications between users who have already passed the course?I haven’t seen one, but an issue we are running into is people who have taken & passed a course get notifications that ‘detailed have changed’ for future courses. We’d like to keep them enrolled so they can continue to review the materials and resources.Other than turning this notification off, has anyone run into this issue or found a work around?Only solution I could think of would be to add groups based on ‘course not completed’ and ‘course completed’ then try and segment the notifications based on those groups instead

Has anyone found a way or created code that generates an email (notification) with attached completion certificate (for a CEU) triggered by attendance entry for an ILT session.  Know this is tricky, but my users doing ILT do not want to have to log in and claim so we need to find away that the instructors entry of attendance generates email with CEU credential certificate.THANKS!

Hi! I am a fairly new user, but have run into a few limitations that negatively impact our learners. I am wondering if there is a potential workaround to either of these issues:In the web browser, to navigate a PDF asset learners must *click* from page to page. Is scrolling eve an option instead? This is more natural navigation. Also in the web browser and in PDF assets, hyperlinks are deactivated. Learners are only able to access links if they first download the PDF. (We don’t want to encourage downloading as our documents are often updates, and we always want our learners coming to the browser version of the LMS to access the most up to date training.)Is there a setting somewhere that could help me with either of these issues? Thank you!!!!

I created an enrollment notification that has been working fine. However, during testing, the person I enrolled in the course did not receive the email confirming their enrollment. Has anyone else encountered this issue? This notification previously worked without any problems

Hello. I noticed with the newest release/change to the learning plan player that you can no longer right-click on a course name to open it in a new tab on your browser. I hate to see this go, as it was helpful if I need to see all the courses in a learning plan to open its properties, etc. It’s a lot faster than having two tabs of Docebo open, one with the learning plan and one with the Course Management. Any way Docebo can put this functionality back into the learning plan player? 

Is there any way we can change the “full online” label for VILT courses in the course player? It really confuses learners as they are assuming that session is actually fully booked (despite the Enrol button) - meaning they ignore and don’t sign-upEven saying “fully” instead of “full” would be an improvement.Is this a translation quirk (manual or AI) in localising the interface to English?

Does anyone know of a way of managing/deleting an observation checklist that has not been completed.  We have 4000+ employees and this is now becoming a problem with the amount of observation checklists that are just sat there in a manager to do list but will never be signed off as they are an ex-employee.  

Does anyone else find it strange that there is no course status of “failed” or “not passed” for a user? I set up an e-Learning shell with three training objects (a file download, an evaluation, and a survey). I set the test as requiring 100% and programmed two fake questions, then ran through the course and purposefully failed the evaluation with my test account. I know how to look at the score and how to go into the Reports tab and see which of the training materials the learner failed but the user remains in the status of In Progress. What I’m looking for is the ability to identify who failed the course, not a single learning object. Reports (screenshot included) show my test user only completed 66% of the course and is In Progress. In reality, the user completed 100% of the course; and they failed the evaluation. Enrollments tab (screenshot included) shows me the user’s score but not what a passing score is so admins would ha

Good morning,Does anyone have any best practices on setting up an e-commerce page? 

I saw a New York group and joined it, but I think maybe having an East Coast group would be great...while in person might be tough (other than at Inspire perhaps), we can leverage online meetings until we can figure out if an in-person option is viable.The ideas is that we all be in the same time zone, more or less. Anyone is welcome to join this group and I look forward to the collaborative and inspirational discussions.What would you like to name the group? Totally open to suggestions, but East Coast User Group (ECUG) Who would this group be for? Docebo users based in the East Coast US…also open to others but thinking time zone relevancy here How would individuals benefit from this group? Being able to collaborate with folks in the same geography can help facilitate in-person trainings/meetings. Provide a sense of community within the Docebo community.  What sort of topics woul

Hello everyone !Can anyone please advise on how to track the courses published monthly or weekly in Docebo? I attempted to extract a report, but it doesn’t seem to include the published courses. Guidance on this would be greatly appreciated. Thank you!

Does Docebo allow organizations/companies that they partner with to schedule time for a live virtual high level overview of the platform for training purposes?I have a group of approximately 15-20 individuals who will be new Power Users within my organization who need to be trained on how to use the platform (creating and managing courses/learning plans, running reports, view a user personal summary, deactivate users, enroll learners into courses/learning plans, how to set up notifications, etc.). They have expressed that they all won’t have time to go through an extensive Docebo University experience or set aside time to watch multiple videos. Was hoping that this is a service that Docebo offers as a part of their payment plans if requested by the organization.I appreciate any help/clarity you can provide! 

Figured it out. Thanks! 

Hello - Newer user here.Does anyone know if Docebo can display or add a column under “Course Management” to show & filter which course is currently Published or Under Maint? Currently, I have to edit each on to open the course and find out if they are published or not.

Hello friends!Thanks in advance for your ideas and suggestions! I have found this community to be very helpful.I want my learners to journal their experience as they move through the course and have their submissions available for their future review. I am creating it as an assignment to prompt them to engage in the process, but it will not be graded.Assignments seems to require grading before the learner can review their submission - I created a Help Desk Request to see if this is true. But I’m wondering:Have you included an opportunity for reflection, such as a journal, in a course you created? Is there a way for learners to upload documents for their future reference but not for grading? Is there a tool besides Assignments that I should consider?Thanks!Andrea

Hello,After combing through data included in my ILT reports and I’m finding it very difficult to get accurate and trustworthy hours reported for our learners. What I had expected is to see is for a course containing sessions with events, that the total time completed for a learner would be the sum of attended events. Apparently Docebo doesn’t do this. I see the average time for the course set from the course management level, but this will not return the correct information. Outside of creating my own relational database, is there something I’m missing from a best practice standpoint to get Docebo to directly report this basic information? Thanks.

Maybe I am missing something, but I don’t see a way to subscribe, or otherwise get notifications, when a new idea is posted to the Ideas portal.Does anyone know how to do this?

Why are my posts for enhancing Docebo being closed?  I thought this was a community where we can offer improvement suggestions.

Hello,I need some knowledge on how to pull users who have been promoted into a leadership role after a particular date. I know I need the rule that says: User additional field: Job Level is not equal to STAFF and User additional field: NewHireFlag contains 0  The target is only for current employees promoted to leadership and not new hires.  Thank you for your help!

Can someone please tell me what happens if admin resets course completion to “not started?” I know the previous completion is archived, but what are the downsides of doing this? I want our learners to see “not started” for courses when the “certification” we assigned has expired. The certification and retraining notifications and processes are not intuitive enough for learners to know they have work to complete. 

Why is it necessary to go thru an API to find a list of courses in a catalog?. Been on help chat for over an hour and cannot get it to work. Just want to download a list of courses in a specific catalog in our platform to see what I need to add/delete instead of scrolling through page after page. Suggestions welcome. TY!

Are there plans going into 2025 to improve the advance notification system for product updates?  Every release readiness webinar happens AFTER the features have gone live in Production.  This is in no way a Readiness Webinar as we can’t evaluate our readiness for something that has already happened.  Ideally, the webinar would happen at minimum the week prior to deployment.