Product Q&A

For courses with days of validity set, which enacts a due by date to the learners enrolled, am I missing a report field that shows them as overdue??? How is everyone identifying those that are overdue from the in progress ones that are valid and within the window?

We have a mixed audience of users included a number of deskless employees. When assigning compliance courses, often our production employees complete these in a room together as a facilitated session and a power user manually marks them off as complete. Often our deskless employees become frustrated at the reminder emails, which we have turned on to cater for our professional employees. Is there a way for users to disable email notifications on their end rather than us having to create two versions of the same course (professional vs production) simply to disable the notifications for a select group of production employees?

Channels have the advantage over catalogs for presenting courses because they include the status markers Not Started, In Progress, or Completed, as appropriate. However, many of our users are confused by the Not Started marker, because they are thinking they are required to take these courses as mandatory learning. Is there a way to hide the Not Started marker, or change it to something like Not Enrolled?

I just want to make sure I am not missing anything.  I am wanting to run a report and see how many completions were earned by actual attendance vs by watching the recording.  I am not seeing any fields available that would give this information. Are we not able to tell how a learner earned the attendance?

Hi,Is there anyway to make the admin gear menu a landing page.  It’s pretty annoying as a superadmin to have to click the gear from the landing page constantly.  It would be better to have it as the main page.

Hi All, I’m keen to know if it’s possible for the rsvp in Google calendar for an event/session which shows the location information of where a learner will join from, i.e. ‘‘in the room’ or ‘virtually’ if this can pull through to the session enrolment tab in the ILT in Docebo. Do you know if and how the connector can be modified to enable this? Thanks for your help

I am trying to work with channels and I do not see a Follow button as described in the knowledge articles.  Does anyone know why it would not be visible?TIA

I need to offer a course across my organization and see that everyone has taken it. Based on their department, I want to vary the training materials visible by their branch. Is that something I can set up? If not, what is the fastest way to build this to meet the multiple audience need and allow me to aggregate to see who hasn’t taken it? TIA.

Hello,in our catalogues we have some equal courses but in different languages (italian, french, german and english). I created mutual equivalences for them, in this way a user who complete the course in his/her mothertongue outomatically complete the others equal courses.But I notice that by setting as completed also equivalent courses, the user gain badges and points from all of them and it’s not correct for the logic of gamification. Is there a possibility to add an equivalency option which let to separate badges and points and just get those of the course actually completed?Many thanks,

Hello everyone,We’re revamping out badges this year and I was wondering if there is a way to display the badges bigger inside the widget used on the dashboard? Currently, the badges are displaying very small. Any writing that may be on them is essentially not visible. We were hoping to be able to label the badges so it is not just a generic icon. ie. A First Aid Certificate badge would have an icon but it would also say First Aid on it visibly. Any help would be greatly appreciated. 

I have a need to host sort of a HTML type page for a client with various documents that I want to reside in docebo both accessible by learning coach and share and a pc. I may have additional type clients I need to do the same for but not fully understanding if Docebo can support this nor how to start? Probably did not give enough details however they are  specific PDF’s of instructions or contacts. lists etc… I do not what to have our people to have to enroll to view….want it more like its own landing page for documentation.

Hi EveryoneWhen signing up to the LMS we also signed up to the Go1 Library of e-learning as we want our employees to have access to as much learning as possible for self-development/career progression purposes.  We therefore have two course catalogues:  one which contains all the training that is recognised by the employer as absolute requirements and the Go1 library/catoalogue.Line managers are able to enroll their team members on e-learning that is listed in the employer course catalogue but they if they have found a useful course in the Go1 catalogue they cannot access it to enroll their team on it. Is anyone else out there also using the Go1 Library and have this problem and if so have you managed to find a way round this so that the manager can enroll their team without having to contact the LMS administrator?Many thanks

We assigned a course to our supervisors. Some of them did not complete the course prior to the due date. When they go back to finish the course, the work already completed is no longer marked as complete. It is a two+ hour course and they already are time-starved. Help?

As the title says, I have an issue where Managers or Team Leads in my organization will have this option “unchecked” in their User Profile: I have to go in and check this box, and click Update, every now and then for several users, but only after I’m notified it happened. When I turn it on, it does automatically populate “Users” that report to them so I’m not concerned about having to fill that out, it’s just annoying because it removes the “My Team” option from their menu in the LMS. Has anyone else encountered this and figured out how to get it to stay on?

When a user completes a required training and takes the quiz, how long does it take to reflect that on report? Does it take 24 hours or it’s immediately reflected?  Thanks!  

Good Afternoon, There are a number of times I am embedding an HTML code as a learning asset.  These include:When I want to embed a Canva project When I want to Embed a Youtube video with extra coding at the end to only show recommendations on my channelAs things stand, as soon an the HTML learning asset is viewed, it is marked as complete.  This is especially problematic with the upcoming AI change in October as this will open a pop-up that says it is complete. Has anyone found a way to allow for some time to pass before the HTML asset is marked complete? Thank you,Ryan

How does a supervisor assign a course to their employees?For example, I search for a course in the catalog, and I can enroll, but I don’t see how to choose members of my team to assign it to them.Any links to supervisor/people manager functionality is appreciated.

Learning administration - is there a way to see how learners have gotten enrolled in trainings?self enroll administratively via groups and enrollment rulesTIA!

We are having issues where people want to enrol and book onto a session for and ILT they have previously completed.  when they try to book they get a 404 error.  At the moment the only way aruond this is to get people to unenrol (impossible to find the button if  you don't know where it is)  and rebook, or we have to do it for them back end.Have we missed something?  If we want want people to retake ILT training, how do stop this error form occuring?

The notification “User enrolled in ILT session” allows the short code [session_location]. I would have expected this to translate into a Zoom link, but it remains blank.Is there any way to add a Zoom link to the notification?Alternatively, is it possible to add a Zoom link to the My Calendar event and link people to Docebo My Calendar widget?

Hello Fellow Admins, We offer a variety of VILT courses (we do not charge employees within the LMS) that are fairly costly. We are constantly experiencing employees canceling last minute or not showing up, which is a big issue.What does your company do to help avoid last minute cancellations and no shows from courses that cost the company money?The options I thought of are adding a “Last Day to Cancel” notification. I also thought about turning off the ability to unenroll from the session and change sessions, but this would apply to all course sessions at all times. I wish there was a way to prevent unenrollment X days before the session start date.Any ideas would be really helpful! Thank you!

I’ve been searching for a more recent question/discussion/idea about VILT notifications, but the most current I could find is from a year ago. We have recently gone live with Docebo (end of May) so we’re still getting used to the platform. We only just started using it for ILT sessions - specifically, VILT sessions. We’d really like to use Teams, but our IT team is struggling getting Docebo’s help fixing the issues with Teams (it’s been set up but isn’t working). So right now we’re depending on Zoom. Zoom works great, except that our company’s Zoom account requires a passcode for all meetings. There is no way to communicate this passcode in the email notifications. There isn’t even a way to communicate that it’s a virtual session! How do we get around this? If we have to start sending a manual email to participants for every VILT, it’s going to become cumbersome very quickly. The notifications don’t have any shortcodes at all for event details, which is extremely frust

All people taking any of the Tests we created in Docebo are seeing that they failed with a 5% score, no matter what score they actually got or if they passed. Here is an example where I got 100% on a test I created to demonstrate:This also shows on the top of the “See Your Answers” screen, even though you can scroll down and see (in this case) that all of the answers are correct: However - not only does it report correctly as getting 100% correct in Reporting, New Reports, etc., the initial pop-up after completing shows the correct score: 

I received an email this morning about a new dashboard that’s coming on 2023-06-28: the Docebo Usage Dashboard. There will also be a change in how monthly active users (MAU) will be calculated. Docebo understands that showing the ROI for learning is more important than ever. That's why we’re excited to announce that on June 28, 2023, we are launching the Docebo Usage Dashboard, which will replace the current Active Users report on your platform.The Docebo Usage Dashboard will give you clear insight into learner engagement. With this new capability, you can make better decisions on improving learner engagement, optimizing content, and maximizing your value from Docebo.Along with the launch of the new dashboard, Docebo is also updating how Monthly Active Users are calculated in the system. Previously, activity within an Instructor-Led Training (ILT) course was not counted toward Monthly Active Users. Beginning o

We are going to be launching Gamification on our platform and wanted to know if anyone has already launched Gamification on their platform. Do you have any ideas or suggestions on creating badges, leaderboards (internal and external) and contest (internal and external)?