Product Q&A

Hi all, does anyone know if it possible to display user related additional fields in the enrollment overview?As we are using Docebo for customer training it would be helpful for our internal staff if they would not only see the name of the learner but also to which company they belong. Company name is an additional field on the user we have created but so far we didn’t find a way to display this field on the enrollment tab in the course. Does anyone have an idea how to solve this? ThanksFranzi

Is anyone facing an email notification delivery issue from Docebo?

I have a question on notifications. We sometimes have ILTs that we want everyone to enroll in. Is it possible to send a notification to those who have not yet enrolled?

I am relatively new to the Docebo platform, and for the most part am finding it very intuitive. The one thing that I cannot understand is why enrollment rules function the way they do. As far as I can tell, enrollment rules only work for new users added into a group. For example, if you create an automatic group that captures 4 users in the system, and then assign that group to an enrollment rule, the enrollment rule will capture zero of those users. The only way to make that rule work retroactively is to edit the user account so that it doesn't fit in the group assigned to the rule, and then re-edit it so that it ends up back in the group. I played around with assigning an empty group to an enrollment rule and configuring the eligibility after the fact, but this does not seem to be a fix. I must be missing something here I imagine?

Is there a way we can link a URL on a PDF uploaded via slides converter?

I’ve encountered a bug where it seems like the filter option within the thumbnail selection menu to filter thumbnails by “only uploaded by me” doesn’t actually fully filter out the thumbnails for our super admins. The function does seem to be working for our power user audience.Has anyone else encountered this / know a solution? 

I want to send a new user email to one group of people. I can only select a branch not a group. On every other notification if it says “select custom branches and/or groups’ I can select a group as well. If this just my platform having a special moment or is this the only option we have? 

We provide a lot of course resources for our product training.  As it is i have to upload that content to each course.  Some of these files are used in multiple courses and I want to load them to the CLOR and then select them in each course when loading the file repository.Is there a way to do that, and i just don’t see it?  It would also be nice to have it because when we update the content for a new release we could push it just once to those course repositories.Hoping someone else out there has figured this one out...

Is there any training material available for training Power Users? I think I saw a mail from someone but not able to recall.

I need to remove all my unpublished courses if they are available in any Learning Plans. How do i do so without having to manually check all Learning Plans

Does anyone know if it’s possible to generate a deeplink directly to the course player? (Skipping the enrollment / catalog page altogether)I’m able to retrieve this link from the console when I open the course preview but this link only remains active for a short time (less than 24 hours). Wondering if there’s a setting to make it persist or generate a URL from the API that always plays the course content immediately. Thanks!

Hello, I am very new to this community and I am struggling with this issue (maybe it’s super basic question...);how can a power user change enrollment level of a user from learner to instructor?As a super-admin I can see the dropdown list from the edit menu in the enrollments tab, however power users can only see ‘learner’ but instructor or tutors.Is it just not possible?Thanks!

Is there any possible way to increase the height of the widget?

Hello everyone,I hope this note finds everyone well and safe.I have been working on setting up (linking) our Zoom accounts to Docebo.Both accounts are paired but when I add one of the accounts while setting up it gives me the warning message:I even deleted the original app I set up and developed a new one on the Zoom account but that didn’t work.Any ideas of the cause of this error and how I can fix it?Thank you in advance for your help.Best regards,Radojka

I don’t want power users inactivating people in Docebo, we use Auth0 for that and a custom roster system.  Can I have power users have other user perms without being able to inactivate users?

I have multiple companies looking to set up retrainings. It looks like a LP can only be in one retraining.  

Is there a way to change the end date of all the courses included in a LP at the same time? I know I can change the validity of the end date of the LP, but it doesn’t seem to affect the end date of the courses included when I go to the user personal summary.Any other way to do that?Thank you!

I created a widget page and added the Activity Stream widget to the page. The Activity Stream shows all activity that is happening within Docebo. Is there any way to change the Activity Stream where it will only show activity that is happening within that specific widget page?  

I have a group that wants to assign training based on ‘Who’ the manager is.For example all direct employees under Jan Doe would automatically get assigned training.I’m not seeing in creating groups a way to add field ‘Direct Manager’  I also don’t see in custom report that I can filter a report to only display everyone that is under a particular manager or managers. I am aware of the My Teams and we do utilize this. But curious how anyone handles outside of the direct manager assigning themselves but auto-assigning. Thanks!

Hi Community, Is there a workaround for Power Users to download Custom Reports from Courses that aren’t visible to them? These are paid courses, so they’re don’t have permission to enroll users in these courses, but they still would like to see their progress as the company paid for them.  If I create a custom report as a Superadmin and make it available to the Power User, they get the report empty.  Thanks for any suggestions!Roberto Lopez

Hi community,I have a bit off issue, we yearly create a new course for some for a ILT/ Classroom we do.These courses simply but are marked Course 2019, Course 2020, Course 2021, etc.Since the content of these courses as the same each year, we set them equivelant to each other.So if you followed a course in 2019, automatically you pass any of thenew courses when they are released. The only issue we have with Docebo Learn is that the user is still able to select session of one of these new courses. Which we don't want them to since they already did the course in the past.For registration it is important to move them to the new course each year, as it is part of the learning plan for that year. Is there anyway for us to prevent these users from selecting a course once they are released. Theorectically we could create a dummy session and put them all in this, but I don't think this is nice solution.Thank you all in advance for your feedback and ideas.Bart

Hi, When you print off an attendance sheet, i notice you can configure to include extra information and change the column order.  However you have to do thi each time you go it.  Is there a way of permanently keeping these settings?  

Reports allow you to sort on one level. Many times it is desirable to add a sort on another level. For example, I can sort on Branches. This is helpful but I would like to add a second level of sort so each Branch is sorted by Username. Is this possible?

Hey there- I’m new to this, so I wanted to clarify my understanding and see what workarounds seem to work best for those who have been doing this more long-term. Our IT department would like our employees to take a course every six months and track the completions. We’re running into a couple problems in thatwe want to keep archival data on taking the course, we want to auto-enroll users, and we want to see if they could be prompted to recertify six months after their individual completion of the course instead of just doing it two general times a year. It seems that the go-to move on here is to create a certification that expires after the time allotment and create a new course for users to enroll in. My concern is that users have to self-enroll, archival data on past compliance completions may be overwritten, it seems likely it’ll just be twice a year for everyone instead of 6 months after the user has completed their first course while onboarding, and that we’re having to remake the

Is there a way to download a course description (description, learning outcomes, pre-reqs etc) along with course dates, so that it can be emailed out to prospective learners?