Skip to main content

Product Q&A

Ask questions and get answers about Docebo products.

  • 4,239 Posts
  • 15,861 Replies
4239 Posts
B
Novice II
BradEnglishNovice II
posted in Product Q&A
Handling when courses don't save progress

How do you handle a situation where a learner is reporting their progress in a course hasn’t saved?

732
Jamie at GuyKat
Novice II
lrodman
Guide II
lrodmanGuide II
posted in Product Q&A
A few dark mode issues :D

This just in from beta testingThose non-transparent widgets and the header-bar are problematic, the rest I’m ok with.Help!Thanks in advance,Leo  

1925
Bfarkas
Hero III
L
Guide I
LNewGuide I
posted in Product Q&A
Accessibility Issue with Test-type Training Material

Good day Community,In doing some accessibility testing of a course, my team discovered that with a Test-type training material component, the results page isn’t being read properly with an NVDA screen reader. After submitting answers for a test, and being presented with the screen/pop-up that displays your status, score, and the "show results" and "retake the test" buttons, the screen reader is reading the content behind the pop-up (the search bar, the menu, and the course list), even though those items aren't visible on the screen when the test answers are submitted.The course page can be accessed with some tabbing, however, if a user is relying solely on the screen reader, they would not be able to access the options to review their test results.I’m curious if this is a known issue, or a known area where accessibility standards aren’t being met. I’ve already delved into the KB and reviewed the VPAT, but couldn’t find anything specific to the training material types/components.Any ins

272
L
Guide I
J
Novice I
JustineNovice I
asked in Product Q&A
SCORM Course Material to mark as complete

Hi.  A little help please … I’ve uploaded a SCORM file as part of my training material.  I would like the material to be marked as complete as soon as someone opens/accesses this file.  I understand I need to make it known to the learner that they need to click on a “close/exit/submit” button.  Where is this button?  Thanks

3937
Stephen.Barton
Guide II
lrodman
Guide II
lrodmanGuide II
asked in Product Q&A
Can I give users a default profile image?

I want to encourage people to change their profile imagesI was hoping to set a default image instead of the iMessage-style first and last initial. Something in unpleasant colors that says “change me” in large letters probably. I know that gamification of updating your profile image is coming in October hopefully! P.S. Want to make your users’ profile images larger? Free CSS here! 

1489
lrodman
Guide II
lrodman
Guide II
lrodmanGuide II
posted in Product Q&A
CSS help please: Why does the size of my login screen background change when I enter a wrong password - I'm using "cover"

I checked and the background-size: cover is still “there” after erroring. /*transparent sign-in popup*/div.external-simple-signin { background-size: cover !important;}@media screen and (min-width: 651px) { div.external-simple-signin { background: url(https://docebo-institute.s3.us-east-2.amazonaws.com/public/branding_hacks/login-screen-glass-door.png) no-repeat center; opacity: 0.8; background-color: transparent; }} 

704
Bfarkas
Hero III
RyanBerardi
Influencer I
RyanBerardiInfluencer I
posted in Product Q&A
Adding Groups to Learning Plans - Not Working

Hey There Docebo Community…I’m having an issue that occurred once before.  I can successfully make a group (45 users - manual), however, when I attempt to add them to a learning plan, I get the spinning symbol but no green status bar.  When this happened in the past, I logged out...logged in...and all was well.  No luck this time.  I did confirm that I can still enroll one individual to the same learning plan. Any guidance?  I’ve submitted a ticket, but thought I’d check in here. Ryan BerardiDirector of Training and DevelopmentClark Associates, Inc.

794
E
J
Novice I
jhadjezNovice I
posted in Product Q&A
Channels as Communication Tool for Executive Team

Hi Everyone!  Looking for advice!  We are creating channels for each member of our executive team to share their own personal learning moments as a way to connect with employees in our organization.  My thought is to create a page with a video at the top to introduce what the page is - our President sharing what it is and how to engage with a call to action.  Below his video will be custom content boxes for each member of the EC that connects to their personal channel where they share musings, stories, videos, etc.  Has anyone done anything like this before? If so, what might you recommend?  What are some “watch-outs” I should be prepared for?  Appreciate any and all guidance! 

311
RyanBerardi
Influencer I
C
Novice I
cmnelsonNovice I
asked in Product Q&A
e-Learning courses play automatically

I am trying to figure out how to have my eLearning course training material automatically play.  Is there a way to do that?  I have a mixture of materials. Module 1 - xAPI materialModule 2 - VideoModule 3 - xAPI material

3285
C
Novice I
D
Novice II
dan_bainesNovice II
asked in Product Q&A
Reverting completion to in progress automatically

Is there a way that completed courses can revert to ‘in progress’ status when new materials are added?We have started to experiment with using Docebo as a repository for important compliance materials, which we store in courses as learning materials.  We chose to use Docebo for this so we could automate reminders and check completion easily through reporting.The problem arises when we have to add new compliance documents or update current documents.  The courses maintain their completed status, so any reminders for updates will not be sent as they are linked to completion.  It also appears to the user that there is nothing more to download.I know I can update this manually, but we’d like a way for it to be automated.Thanks in advance

881
lrnlab
Hero III
K
Helper I
karilynnrussellHelper I
asked in Product Q&A
Is it possible to have Power Users view all courses but only edit their assigned courses?

Hi all!New to posting but have been lurking for a couple months. We have several Power Users who want to be able to see what everyone is doing globally. Ideally they would like to edit their own courses (assigned to them by location), but also view everyone else’s. Is this possible? 

81016
KatieD
Influencer I
Nicole
Helper II
NicoleHelper II
posted in Product Q&A
Automatically delete ILTs after they've run?

Is there a way to set it up so that the platform auto-deletes my ILTs after they’re completed? Each program we run has 5 x ILT Course/Session/Event associated with it. (We do it that way so that all 5 appears on the learner’s calendar any other way and it won’t appear.) If we run 50 programs a month that’s 250 ILTs sitting in the system that keeps building and building and in which I have to eventually delete. (As a sidebar, it would be so nice if I could duplicate an ILT to help with the amount of clicks needed to create these as well.)

384
Nicole
Helper II
dklinger
Hero III
dklingerHero III
asked in Product Q&A
Is it a better practice? - Marking a single SCO as the end marker in a course?

Happy Friday and howdy - as we come up on our implementation anniversary (only a year ago, our contract was still drying) I wanted to make sure I understand a best practice with training materials as we are scrambling less and beginning to document practices for others on the team.Let’s say you have a SCO that was imported as a training material. It is the only learning object in the course. Is it implied that “it” controls (the completion criteria of the SCO itself) is what is controlling the completion of the course shell?Lets go one step further and say that all of our courses are leveraging an HTML page that talks through a getting started piece of text and covers how to get the course to go to completion. Is it now that much more critical to ensure that the SCO is marked as the end marker?’What I am getting at - should we alway mark a SCO with as the end marker if we tend to be a SCO to a Course (1:1) kind of shop?

552
E
B
Influencer I
BHDanInfluencer I
asked in Product Q&A
Custom Skills

Does anyone know when Custom Skills are coming? Heard talk of it a while back. Really excited for that one.

1144
lrodman
Guide II
S
Helper II
SwatsonHelper II
posted in Product Q&A
Docebo platforms to share courses across businesses

We have a new vendor client who has the Docebo platform and has courses and videos on how to use their product. Our Safety department had viewed their training resources on the vendors Docebo platform and wanted to have these available on our Doceboplatform so our agents and drivers could take these courses/videos on how to use this new product. Do you know if this feature is coming?

23314
A
Docebian
Skye Tucker
Skye TuckerNewcomer
asked in Product Q&A
Catalogs created by categories

Is there a way to create a catalog using categories so that I don’t have to select course by course?

490
Skye Tucker
R
Rick K.Newcomer
posted in Product Q&A
Learning Plans Past Due Notifications

Hi everyone! I work as an admin for my companies’ Docebo platform and had a question I wasn’t able to figure out in the help files. We currently use learning plans for a few of our compliance courses, and I’m trying to determine how we can have Docebo send a notification if one, or multiple, courses are overdue in the learning plan, rather than from each individual course, to prevent a user from getting say 3 or 4 emails of overdue lessons. 

3146
lrnlab
Hero III
D
Novice II
dan_bainesNovice II
posted in Product Q&A
Managers approving enrollment to ILT courses

We have an enrollment need that I can’t imagine is unique to us. We have a course offering that we want to make available to a certain group (about 3-400 users), which we will do through catalogs.  However, all users will need manager approval to be able to enroll. As this will apply to our entire region, there are a lot of managers who would need to be able to approve the courses. We need the users to be able to see the courses and then ask to be enrolled (straightforward).  There would then need to be a notification sent to their manager expressing their interest in the course, who should then be able to accept or decline their enrollment into the course. If possible, we would like to avoid having too many power users, so is it possible to achieve what we need without turning the managers into power users?  At the moment we have to rely on communication between the managers, the teams and the T&D team, which takes up a lot of man hours chasing people. I’ve been playing in our san

2195
lrnlab
Hero III
P
Contributor I
Paul FoxtonContributor I
asked in Product Q&A
Renewals and Certification

Hi everyone,Please can you help me out?  We currently have some essential skills that we need people to do every 3 years and I’ve set them up in Docebo and all’s good with them.  All the skills that have completed in Docebo are fine.However, when we implemented Docebo there were some people who had completed essential skills before it was set up.  As a result those completions were put in a database and dropped into Docebo but were not linked to any certification.  I have set up the certifications and was advised that I could reapply these to those people by uploading the database using the recommended CSV file in the Certifications part of Docebo which seems to have worked in the sense that it now shows expired and gives the option to renew.I now have two issues now, the first is that some people have redone their training before I activated their renewals but despite changing the completion date for them it’s still showing as renew now.The second is that all of their essential skills

2314
P
Contributor I
S
Helper II
SarahhHelper II
asked in Product Q&A
Retroactive certifications?

Hello everyone!I have a quick question about certifications: I created a new certification today and attached it to an existing course, and I noticed that the certification was not awarded to people who had completed the course before I attached it.Is this expected behaviour? Is there a way to award the certification to everyone who has completed the course, regardless of when they completed it?Thanks to everyone here - I’ve learned so much from this community!

2263
jckemv
Helper I
corydavis08
Contributor I
corydavis08Contributor I
asked in Product Q&A
Course Catalogs - is there a way to not have to select the catalog?

Howdy!  We are trying to limit the view of courses for our interns and contractors. I figured the best way to do that is to use the catalog feature. You can see the Platform Science Content link that we have to click to see all the content.  So we have 2 groups created and 2 catalogs. However when we go to the catalog section of Docebo we have to click the catalog vs all the courses just displaying and there are additional courses showing for some reason even though everything had been added to catalogs.  Is there a way to do that?  

1341
lrnlab
Hero III
sabine.deliveroo
Influencer I
sabine.deliverooInfluencer I
posted in Product Q&A
Report on Created content

Hi!Do any of you know if it’s possible to set up a scheduled report for Learning Admin to see an overview of added courses (by Power Users)?Any other ways you report how your Power Users manage and add their content? Excited to hear your solutions 🤗

405
lrnlab
Hero III
mwilliams
Novice II
mwilliamsNovice II
asked in Product Q&A
Course assignment changes

Hi everyone,How can I change courses (for users and groups) that have already been assigned (and some already completed) to users to a “not required” status and maintain their records for auditing purposes? Thanks in advance!

476
mwilliams
Novice II
Annarose.Peterson
Hero III
Annarose.PetersonHero III
posted in Product Q&A
Use Case Examples - Categories in the CLOR

I’m playing around with the Category functionality, and I know that categories that are created on the Course Management page will appear in the CLOR, and vice versa, if a category is created in the CLOR it will appear under Course Management.  I can see the use case for using Categories on Courses, as they help with filtering both for the end user within catalogs, and for Administrators who are creating courses.  I’m struggling to find a good use case for the Categories in the CLOR.Does anyone else use categories in the CLOR? I’m curious to know how they are beneficial for you, as well as if you use Categories in the CLOR, do you also use categories on course shells? 

2274
TrishAH
Helper II
lrodman
Guide II
lrodmanGuide II
asked in Product Q&A
CSS: Is it possible to replace the default PDF/Link/ETC icons?

located at your.docebosaas.com/public/images/placeholders/pdf.svgetc Ideally I’d like to make them match MY branding not the other way around. Also this seems like a sensible folder to let users customize.  The css targets for these are generic, that is, if I replaced the “link” or “pdf” icon it would replace all thumbs for links or pdfs regardless of whether they have a thumb vs using a default placeholder, at least based on how I know how to target these. I would replace with a similar 400x200 svg for examplehttps://docebo-institute.s3.us-east-2.amazonaws.com/public/branding_hacks/url.svghttps://docebo-institute.s3.us-east-2.amazonaws.com/public/branding_hacks/pdf.svg  

1031
Bfarkas
Hero III

Badge winners

  • Product Q&A Influencer
    Aheberthas earned the badge Product Q&A Influencer
  • Product Q&A Influencer
    Jay.Kolbensonhas earned the badge Product Q&A Influencer
  • Product Q&A Genius
    mzirnhelthas earned the badge Product Q&A Genius
  • Product Q&A Influencer
    SarahV2008has earned the badge Product Q&A Influencer
  • Product Q&A Influencer
    Zivhas earned the badge Product Q&A Influencer
Show all badges
Terms & ConditionsCookie settings