Product Q&A

As a superadmin, is there a way for me to check a specific page’s statistics to see how many people have visited the page? Thank you! 

We’ve been creating notifications recently, but we’ve run into an issue with the [expire_at] not generating the due date in the text of the notification.We currently have the Days of Validity set to 21 days after enrollment. We also currently have the “soft deadline” set to on - could this be what is cause the [expire_at] to not work? 

Hello, I need to send the certificates issued by the LMS to another system. I looked for APIs in the documentation and didn't find it.Can you tell me if this API exists? Did you do something similar?Thanks.

Can you change the placement of the join session button (or auto expand the drop down box).  users can’t find itIs there a way through CSS or another setting to automatically expand the course/session enrollment page?  We are having two issues: People enrolled in a session do not know to expand the session to get to the Join button when a session starts People enrolled into a course (but not a session) will see a list of sessions (often only 1 session) and not see the Enroll in this session button. Use Case #2 is needed for the new ILT bundles that we want to launch very soon.  Notice in the screenshot below that there is a message that you are not enrolled in a session but we are concerned that someone looking at this page who received a message they were enrolled in this course would also assume they were enrolled in the only session that is listed. 

We have a use case where we want the same Power User to have different course resources for enrollments vs. reporting.For example: In Q4 they need to be able to enroll users in courses 1, 2, and 3 as well as report on courses 1, 2, and 3.  In Q1 they should no longer be able to enroll users in the past courses 1, 2, 3, but now instead new courses A, B, and C.  For reporting however, they need to be able to report on both past and new courses 1, 2, 3, A, B, and C.  It looks like you can only assign one set of resources per power user.  It would be cool if you could assign resources based on the user and profile.  For example:Power User Dave - Enrollment Profile - Course Resources = 1, 2, 3Power User Dave - Reporting Profile - Course Resources = 1, 2, 3, A, B, CQuestion:How do you manage different resources for the same Power

Good morning or afternoon.I’m supporting someone who has 2 ILT courses planned in the coming weeks. I’m trying to figure out a way to create a notification that produces a link that can be used to add the event to the users’ calendars. I’ve been playing around w/ it & the best i’ve done so far is adding a link that opens the Teams meeting directly, which isn’t too helpful. Ideally, what I’d like is to add a calendar item that includes a link directly to the course (so the users enter via Docebo & the system recognizes them as having attended).If anybody has any suggestions or insights I’d sure appreciate them.Regards,Nate

Hi everyone, Does anyone know how to duplicate certificates in the Docebo platform? Is it possible to perform this procedure?  Clarity: I will keep the background image on the certificate. Only the name of the user and the course name will change on completion of the course. 

We are looking to assign Power Users a custom selected course catalog as a resource to enable them to enroll users in only the courses associated with that catalog.  It doesn’t appear this is currently possible?  You can assign a catalog as a resource, but it doesn’t display those courses under “Course Management” for the power user to then enroll users in.You can assign “All Courses and Learning Plans in Visible Catalogs”, but this then gives them the ability to enroll users in any courses associated with any catalog they have visibility into as a user which gives them access to enroll users in additional courses out of scope if our use case.  We only want them to be able to enroll users in the courses from a specific catalog.  The “Custom Selection” Courses & Learning Plans option allows you to select specific courses, learning plans, or categories, but NOT select catalogs.  USE CASE: Ideally if we can give multiple power users access to a specific

Hi! Can only super users see the content marketplace on their admin menu? Or is there a way for power users to see this? I saw this in the “idea” section before but not sure if there’s a way to grant this access now. thank you!

The Skills functionality in Docebo looks great but as global organisation we speak a variety of languages and large numbers (approaching a majority) of our colleagues little or no English. Skills are only available in English at the moment, would anyone else benefit from being able to unlock the power of skills for their non-English speaking users?

Trying to ask an intriguing question:Let’s say you have an off the charts compliance run...and you are asked to produced engagement analytics. Where do you start? I am showing for the entire company:Frequency of completions and their distribution throughout the work week A cumulative total per day (to understand rate of completion) Weekend learning What days key messaging went out to the organization Push down approaches from leaders Bottom up approaches With the hope of linking messaging to engagement and understand their value Top 5 business days of engagementAnd this is without diving into demographic data and “vectors” of their organization to understand their relative performance.

I have auto enrollments set up for new hires and I don’t see a way to set a deadline (or in Docebo-speak, an ‘expiration date’ - confusing terminology also). Am I missing something? Is it possible to set a deadline when setting up an auto enrollment?

How do you audit your user additional fields? For example, Cost Center 1-Marketing, 2-Performance, etc. The options (1-Marketing, 2-Performance), are created, maintained, and updated in our HR system and not communicated to Docebo. I am in the process of auditing Additional Field options but do not have a way to quickly export the options and send to HR. As additional field answer options are updated and deleted, how does your team keep up with it?Thank you,Courtney H.

Looking at the channel list, i have created 42 channel but do not have visibility beyond 40 in the main view. This means that i cannot move the most recently created ‘up’ the list for more visibility or higher ranking.  Anyone know how to fix? 

Hello,Our platform has several hundred user accounts that have never logged in. Before we deactivate them, I wanted to potentially leverage the "User has not logged in (in a specific time period)" notification. It is currently turned OFF.The default for the notification appears to be seven days after the event or account creation. If I change the period to 60 or 75 days and then enable the notification, will Docebo go back and process accounts with those specific time parameters? As we move forward, the plan is to turn the notification on with a standard 7-day window.Can I also have two versions of the notification running? One version runs at the 7-day period, and then another takes the same action but at a later period, say 60-days after account creation.

Hi there community, Do you know if it is possible to change an assignment score? An instructor of ours accidentaly graded an assignment as 0/100 and passed. I would like to change the zero to the actual and correct grade the learner got. Is this still possible after grading?   

Does anyone know why it’s often impossible to return directly to the previous page in the Admin Menu and other areas of Docebo? It’s possible at the very top of the menu, but once I get to second level links or below, there’s no way to do it. This adds to the workload when editing multiple courses or users, because once you’ve loaded a page there’s no direct path back to the previous one. For example, right now I’m editing the course code for almost 80 courses spread over 4 pages in Course Management. Once I’m on page 2 of the course list, clicking the back arrow in either Docebo or my browser always returns me to page 1 rather than page 2. This isn’t a big deal if you only have a few edits to make, but it can get frustrating when you have many to do. I tried getting around this by opening the edit link in a new tab, but for some reason that option is disabled as well.

Hi all,I’m currently editing tests in a course consisting of 6 folders. When I click the [BACK] button after editing one of the tests, I’m taken to the very top of the [TRAINING MATERIAL] hierarchy rather than the folder in which the test is stored. This means I need to keep clicking the folder again to go back to editing the remaining tests in the folder. This is only 1 extra click, but due to the number of tests I’m editing, it’s significantly impacting the efficiency of my workflow. I’m thinking about submitting an idea to see if navigation can be modified to go straight back to the folder, but I was wondering if anyone else has noticed this and thinks it would be worthwhile submitting an idea. I suppose if you are only making one edit, it might make sense to go straight back to the top of the hierarchy rather than the folder in which you were editing. However, when I make changes to videos, I’m taken back to the folder in which the video is stored rather than the top.

I have created a course and session and am attempting to import the events. I keep striking an error on Session_UUID. What is this field and where do I find the information? Alternatively, where do I find the Session ID? 

Can someone help clear something up for me? For some reason when a learner or facilitator completes a course, then that’s it. they can’t go back and re-watch it again. Help has told me that I have to go into the username, to run a report then click X on their Version Status Reset Score? So I would have to do this for every course in a Learning Plan? Surely there’s something missing, no? That means for every learning plan there is an average of 5-8 courses each and who knows how many people are registered.  What am I missing here? 

Is this the only way for managees to pick their manager?  For managers picking managees - it seems they can’t use the admin gear → users page to pick other power-users as managees. They can only do this from the my teams page. However, if someone has no managees or managers, the my teams page is hidden from their hamburger menu… Anyone have good workarounds? We have 140k users and 0 org charting - yet.Not all of our 580 member companies WANT mandatory manager selection, so the choice in the screenshot is subideal. Also, for some orgs, we don’t have the manager created yet as a user, but their managees might log in...

For those that tuned in to the 2022 October Release Readiness webinar, you knew these were coming!  If you missed it, don’t worry, you can watch the recording. But first up!  For anyone that may have missed the links we shared at the end of the session, here they are again!  Docebo Release Schedule: https://community.docebo.com/news-announcements-40/updated-docebo-learn-lms-release-schedule-2022-2174 Enhanced Data Refresh post: https://community.docebo.com/news-announcements-40/updated-docebo-data-lake-2-5-automated-data-refresh-update-5119

Hi,I have setup course catalog and added courseA which are displayed on internal page only. When the learner is in the group which has permission to enroll and log-in as the learner, I can see the specified courseA in the catalog only. However, when the learner is not in the group which has permission to enroll and log-in as the learner, I can see not only the courseA in the course catalog but also other courses. Is there any configuration I am missing?

We have Series LPs where the enrollees are manually added to the next series of Courses. How does the Transaction trigger from these “automatic” enrollments? There is not button to toggle to trigger the transaction. And we don’t store CC info. We are using Authorize.Net as our payment gateway. I can’t find anything in Knowledge Base or the Community. Any thoughts on how to 1) store a CC number and 2) subsequently trigger the transaction and receipt.

Hello! I come with a question about External Training. We currently allow our users to enter external training without approval. This seems to result in a situation where they cannot edit or delete external trainings. We’d like to have the option to allow full editing for them when it comes to those external trainings. I found this idea here:  But what OP describes doesn’t seem to match what I’m experiencing.If we turn on approvals, users CAN edit and delete, but once it’s approved they can no longer make any changes to the external training.I’m wondering if anyone else has come up against this, with our need, and what you have done.An obvious workaround seems be that we turn on approvals, but then never actually approve anything which allows users to edit and delete at will. But does this mess up external trainin