Product Q&A

Good afternoon, hoping someone out there might be able to help! We run bi-weekly corporate inductions with 6 different groups with different maximum enrolments. We have put the induction as Session, and then scheduled the different groups timetables as Events. As the groups all have a different capacity for numbers all the events also need to reflect this, is there a way to have different maximum enrolments for each Event?  Thank you!

We have eLearning modules that need to be renewed on a annual basis, every two years etc so we have certifications for them. Users get notified 4 weeks and 1 week prior to the certification expired date and 1 day after it has expired. All notifications include the link to the certifications page in the system. I then go into the system a week later and archive the completion if they have not completed it yet this is so it doesn't show as complete moving forward again they receive a notification.I have noticed some users certifications are not automatically updating but their completion date is in the actual course. I have looked at everything and I can’t find a common reason for it. Most of the courses and learning plans have validity periods set but they have soft deadlines so this shouldn’t affect it as far as I am aware.Has anyone else experienced something similar or know why this might be happening please?If I can’t work it out my only option is to download

Hi everyone!We have a set of courses that everyone gets auto enrolled onto as part of our “Essential Skills”.  Recently, I’m noticing people who should have already been enrolled onto the course showing as being enrolled on the course more recently. For example: one course has an existing colleague (who should already be in the system) was enrolled onto the course yesterday.  I’ve seen this a few times recently on a number of courses.  I have never noticed this before as usually the most recent enrolments on the course are the people who’ve joined the organisation.The only thing I can possibly think of is that the person has clicked “renew now” and it’s literally reenrolled them into the course, but that never used to happen.  Is this how it is now, or is there something else I should be concerned about?Thanks for your helpKeep safePaul

Hi everyone, 🌹Has anyone successfully synced Course Additional Fields from Docebo to Salesforce using the Salesforce integration? We’re trying to include some custom metadata in the sync and haven’t found clear guidance on whether that’s supported or how to configure it. Would love to hear if anyone has done this or found a workaround. Thanks in advance!

We would like the log-in page to still require the user to click the SSO button, but not give them an option for User ID/Password.I’ve seen older posts that talk about hiding the Sign-In, but I can’t find one that actually goes through the Setting or CSS used to do that.Can anyone point me in the right direction? EDIT: - I found it.  I didn’t realize it was in the Branding settings.  

If users are in multiple groups, both set up using automatic rules, but different catalog visibility - how does Docebo decide which group is the “main” one that controls their view?

Hi,I’m hoping someone will know the answer to this question. My company is in manufacturing and needs to keep records of training with leaners signatures on the learner's transcripts for when we are audited. Is there a way in Docebo to save documents on a learner’s profile? We were told that the Repository may be an answer but that won’t attach the documents to the learner, and we’d have to have multiple folders for all of our locations.thanks,Sarah

Hello,  I was seeing if there was an option to disable self enrolling for learning plans?  I want my learners to have the options to view certain learner plans, but i don’t want them to enroll themselves. Looking for an option similar to how you can disable self enrollment for courses. 

Hello there, I am stumped. I have visibility for my Power Users set to “Resource Assignment: All Courses and Learning Plans in Visible Catalogs” but my Power Users cannot see new categories or catalogs that have been added even if visibility for the catalog it set to their branch. Has anyone else experienced this? Do you have a tip or trick to get new catalogs and categories to populate for all power users?

Anyone have any luck or know how to implement getting the Intercom Chat Bubble to also reside within the LMS? Would be great to be able to have users ask for help on the page they are working on rather than exit out and go back to a support page just to get assistance. Thanks in advance for any feedback.

Newbie here. Please help! I need to report on 3 onboarding learning plans. The report needs to show the courses contained in each learning plan, the learners, and their progress in each course. 

If a user is overdue on their Learning Plan, how can I set up notifications to alert their manager? The only recipient options are either Users or Superadmins.   

We have a need to update the Evaluator email address for Assignments withing a large number of courses, which are tied to Certifications.  The current Course Assignment Evaluator designee is no longer with the organization, and we need to update the Course Assignment Evaluator email.  I cannot locate where or how to do this.  I am continuing to look through the Localization Tool.  No luck so far. Additionally, can this feature be hidden with CSS?   Any assistance would greatly be appreciated. Thank you.Sheralynn

We want to automate the creation of our LPs via the API. The only endpoint we can't find is for the option to display the learning plan in a catalog. Can anyone help here?

We’ve noticed that links in our meeting invites from Outlook Connect don’t work when opened in Outlook Web App (OWA), but they work fine in the desktop version. Both the webinar and course links show up as inactive in OWA.We’ve checked with our internal support team but haven’t found a fix yet. Has anyone else run into this and found a solution?Appreciate any tips. Thanks! 

I'm working on adding screenshot previews below the course description area to give users a better visual understanding of what to expect from the course. After doing some research, it looks like Demo Material might be a good fit for implementing this feature. However, I haven’t been able to find clear implementation instructions.Has anyone used Demo Material before or have any tips or examples to share? Any guidance would be much appreciated. Thanks in advance!

Greetings!Has anyone figured out a way to hide the screen that appears before a learner takes a test (see below)?Thanks for your time!~B  

good afternoon, We are looking to set up automatic notifications to send to users 1 week and 1 day prior to a ILT session starting as a reminder to make sure there calendar is blocked out etc.I cannot see a way to set up such a notification and add a time period, the only ones I can find is when a ILT session is starting and when a person has been enrolled.All suggestions are welcomeThank you in advance,James 

We would like to be able to change the email address that is used to send the email for the Evaluation Survey to our learners - our corporate governance rules will not allow an external email address to be used in the tool?Ideally it would be the same as our notifications email that is configured

Hi community!We have a Rise course with embedded Storyline activities. We have set it that when the user completes the activity (done through a mark activity as complete/pass trigger), this would unlock the continue button on Rise and allow the learner to continue with the lesson.We’ve been testing it on browsers on different devices and haven’t had issues, but notice on the mobile app this trigger isn’t picked up, locking learners out of the course. Has anyone else encountered this issue before?Thanks in advance!

Hello Everyone! We have annual compliance courses that everyone is required to take. They are distributed as a learning plan containing all of the pertinent courses. Last year, we had some of our employees go on leave, taking them into the new year. Upon return, they were assigned this year’s compliance requirements. However, last year’s requirements are still showing as not completed (the courses are different from this year’s training). We would like to waive the requirement from last year so we can see that they were still assigned the course, but mark the course so it will make their learning plan marked as complete.How are you handling course waivers?tl;dr - we want to waive a required course so we can show they were enrolled, but not required to finish. Thank you!

Hi everyone,We have a document that learners are required to acknowledge by filling out a survey form in Docebo. The form includes fields where they enter their details to confirm their acknowledgment of the document.My question is:Is there a way to download the document along with their completed form responses (i.e., their acknowledgment), not as an Excel or CSV file, but as a PDF that shows the document with their input fields filled in?I’d appreciate any guidance or best practices on this.Thank you!

Hi All,I’m looking for the best practice to branch learning plans based on quiz scores. For example we have everyone complete Foundational Course A: If they complete score 100% their learning plan is marked complete and the remaining courses are marked as optional. (Course B, Course C) If they score 80-100% they are planed into a new branch and needs to complete Course B If they score 100% on Course B, learning plan is marked as complete, and remaining courses are marked as optional (Course C). We may want to further branch the learning plans as well. Below is a diagram to illustrate what I mean. What I’ve looked into: Automation app: I don’t see any automation rules based on course scores or even course completionsLearning plan configuration: I see prerequisite conditions, but none based on scores. Groups:

Hello, I have a workflow for recertification that has failed and I’m trying to sort out where and why.How things should work: A user holds a certification for 365 days. On renewal they follow the renewal process and take a course to recertify. Upon completion of the course, a notification (email) is sent to the person tracking their certifications. The notification is sent based on the course completion, not the certification, I’m not sure if that makes a difference.What is happening: A user went in to recertify. Immediately when the user accessed the course, the notification email was sent (the exact same timestamp he accessed the course, it sent the completion email). Reports show that he didn’t spend enough time in the course and also show him as “in progress.” If the notification is sent upon completion, I can’t figure out why the email would be sent at all.This is an OSHA-related safety topic so it is concerni

I am setting up a multi day, ILT course.  Each day is a session and within those sessions are events.  I have enabled self enrollment for the course but cannot figure out how a user could self enroll in a specific event. Has anyone found a way to do this?