Product Q&A

Hello, crew,We’re planning a user experience overhaul of our Docebo instances. Nothing is out of bounds: the home page, landing pages, CSS, Catalog structures, etc. etc.We are starting with some surveys, user testing, and other pieces like that before we get to launching the new experience.However, we are interested in evaluating what the metrics currently are in our platform so we can benchmark the improvements:How long does a user stay in the platform from log-in to log-out? How many clicks does it take a user to get a course? What’s the average time a learner spends in the platform? How many searches does a user perform on average?Anyone have experience doing testing like this? I think I can get average time spent by learners, but I’m not sure of the rest of the datapoints. Not necessarily asking for folks to point me to the right report, but looking for any others who’ve successfully performed improvements

Currently we have Catalogs for various skills (technology, leadership, etc) and are using Channel tags for Beginner/Intermediate/Advanced.  I know I could have a widget to show each channel separately, but is there also a way to have it only show a specific Catalog?There’s no filter in the Catalog Widget for Channel or filter in the Channel widget for catalogs.I’m open to custom HTML if someone can help with suggestions to get me started.

For our business, our PowerUsers are administrative assistants (secretaries) whose job it is to create training courses for employees to review changes to procedures or policies (i.e., Rev 0 to Rev 1 to Rev 2, etc.)  There are no test questions associated with this type of course.  Although, Docebo allows PowerUsers to have access to the Question Bank.  This poses a huge security and visibility risk as only our Training and Development Team should have access to the Question Bank.  Our questions have been vetted by our SME and should not be altered by anyone other than the Training and Development Department.  See image below for more detailsWhen I remove their "edit" ability, the Question Bank is removed from their view but then they are not able to create the training Course.  Therefore they need to have “CREATE”, “EDIT” and “VIEW”

Hi,I’m trying to understand how a user can see archived enrollments on the User Summary page. I am a super admin and when I go to an employees course page, I see a drop down for “archived enrollments”. When I click it, the previously completed information shows up, BAU. However, one of my managers needs this information for their employee. They also navigate to their employee’s Course summary page, click the “archived enrollment” drop down, but nothing appears. It just says “No results found.” I can see the information, but they cannot. Is this a permission issue? I am in the portal settings and don’t see anything like useful. Hoping you can help. I need my managers to be able to see archived information for HR purposes, compliance check-offs, etc.

Is there a way to do a two-page certificate? or to have a single course issue two certificates (one with the actual certificate the second with the course syllabus)?

Does anyone know how to get the user menu across the top of your homepage, like the pic attached?

Hi Brains Trust,Has anyone else having issues with uploaded xAPI files created in Articulate 360 playing on Go Learn app?Looking through KB articles the following statement seems rather vague and was hoping someone here could please clarify the term depending … depending on what exactly?Some SCORM and xAPI training material cannot be played on the mobile app, depending on the content within the package. Thank you 

Hello everyone,  I run ILT sessions of the same course for colleagues in the UK and Australia. Is it possible, as it was with my last LMS, to choose which groups see which sessions, so for example UK colleagues (I have UK_users and Austraila_users groups already set up) won’t see sessions listed at 2am in the morning, and vice versa ? Stephen PS I don’t want to create two separate courses. Thanks 

Hello DC, I would like a (in theory) very simple report that just lists out the names of every course we have in one column, and then in the next column the learning plans and/or catalogs that course belongs to.  I am essentially wanting to identify any courses that have not been assigned to a learning plan or catalog.  But it would also be useful to have a list of courses and any learning plans and catalogs the course is in. Does anyone know if this is possible? Thanks in advance,Mike Magnus

Hello, all! Is it possible to add a simple background image to the portal? We are going to try and make some subtle changes to user interface by adding a simple background image each month or two, based on upcoming holidays, etc. For winter, I’m thinking it’ll be a light blue bg with small snowflakes. I cannot find anything in the Help Files or Community. Has anyone done something like this?

 When uploading to Decebo….. I get this message….Whoops, it looks like your file may not be formatted correctly. I have tried all of the posted suggestions and still does not work… Any ideas here?

Hello friends,I’m wondering about the usage of Breakout rooms with the Microsoft Teams integration for ILTs. Our goal is for instructors to be able to use breakout rooms during an ILT - Teams event.At this point, the only user who is able to use the breakout rooms is the user who created the course + event. We have tried this with instructors having various levels of access (SA and PU). But still only the person who creates the course can use breakout rooms. I have read the documentation on this and the most useful section seems to be the Important Notes section from the Docebo VILT for Microsof

Is there a way to see who has previously sent out newsletters in the platform? I know there isn’t a Newsletter log, but is there something in the Audit Trail?

Based on both talking to Docebo support as well as aking Harmony search itself, the expectation is that if a question cannot be answered based on platform content, the search will clearly state that the response is based on general knowledge and not the platform content. I am curious if anyone else has seen this behavior - try as I might, I cannot get Harmony to prompt me when answering non-platform content. Attached are two Harmony searches - one is based off information in our platform, and the second is not (a chocolate chip cookie recipe). The structure of the answers is the same, with the only difference being that the cookie recipe does not link to learning content. There is no clear statement that the answer was made from non-platform knowledge. General Knowledge Questions: If your query is unrelated to the platform's content, I will answer based on my general knowledge. However, I will clearly state that th

Hi community,Our company is currently setting up the basics in Docebo, and I’m working on creating group rules to assign specific courses to the right learners.For some groups, we want users to be automatically added once they’ve completed all the courses in a specific learning path. This helps ensure they’ve finished the foundational training before moving on.However, I’ve noticed that Docebo only allows group rules based on individual course completion—not on the completion of an entire learning path. Since our learning paths contain many courses (and may change over time), manually adding each course to the rule isn’t practical.Is there a way to create a rule like: “User has completed all courses in Learning Path A”? Or any workaround that could help us achieve this?Thanks in advance for your help!

Hello! I am looking for info on if it is possible to set course deadlines based on “start date” in the system and make sure that is a soft deadline? As I read in the knowledgebase I can only set days of validity for a course based on enrollment date or the day in which they start the course. In our organization we have a rule where they need to complete a course within 7 days of their start date. Their enrollment date is usually never equal to their start date but is typically earlier.  Any idea of this is something we can do? 

We want to use the Task List widget, but dislike the page layout of the page seen when you click “View All”.  I’d love to be able to change the target of the View All, but I’m not sure that’s possible. Our next option would be to hide the “View All”. I’ve been playing with CSS trying to figure out how to do so, but haven’t had any luck. Any CSS wizards have any ideas?

Hello Wise Community,We’re rolling out My Team and would like to enable a notification that alerts users when they’ve been added to a team, prompting them to accept the pop-up invitation upon login. However, it seems this notification is only visible to managers, power users, and superadmins.How are you all bridging the communication gap between facilitators and learners within My Team? Do you use digests? I’d love to see a notification that informs team members when their manager has enrolled them in an offering.Thanks in advance for your insights!Warmly,Cat 

May I ask where is the “New bundle management page” as I cannot find it anywhere? It is mentioned in the July release info as if it is live now. I checked my sandbox and production and cannot find it.The notes in the July release info simply say “Access any learning bundle in your platform and explore the new layout. All tools and options are now grouped for clarity and speed—so you can get more done with fewer steps.” which is cool, but I cannot find that menu/page anywhere.

Sorry if this has been asked before - I have had a search and I haven’t been able to find a list of all the possible statuses associated with certifications. I know there are the below certification  statuses, but I wanted to check if there are any other ones that could come up in our reporting:Active Expired

Does Docebo allow for cmi5 content packages?

We have started experimenting with Communities, but have not determined if it is worth the 5-figure price tag to invest in this when our team is already using so many other communication tools. (“On what platform was that post again?}. For example, we have a team Google chat where we share ideas etc.  I’m curious about how you all are using Communities and where you find the value.  Thank you!

Thank you to everyone who attended our July Release Readiness webinar. If you missed it, you can catch it here on demand.  We received many questions during the live event that we answered, however, below are the rest of the ones we weren’t able to answer during the live session. There are several so we’ve grouped them by topic and created a table of contents for easy reference.AI Neural Search & Assistant Creator & Content Management

Hello, I’ve created my first Creator Lesson and have really liked the results. However, I noticed that there doesn’t appear to be a very friendly way to manage the Media assets that were included in the lesson (Images, Video). There is a way to move individual assets to a folder in the central repository, but the assets do not appear there through regular navigation of the CR. Also, it is apparent where any of the assets are located unless navigating to a folder in the Creator Lesson Media library, and seeing whether an item is there or not. Does anyone know if there is genuine way to manage these assets? I fear that the current iteration of Creator Lessons is not configured to scale across the platform. Thanks.

I have created the following power user role, but when my users log in they do not see the enrollment tab in the ILT. They have been assigned the power user role for this course are also an instructor and enrolled in the course.  user assignmentsTheir course properties view My view as a site Admin They can go into the sessions and see enrollment and enroll students, but