Product Q&A

I have created the following power user role, but when my users log in they do not see the enrollment tab in the ILT. They have been assigned the power user role for this course are also an instructor and enrolled in the course.  user assignmentsTheir course properties view My view as a site Admin They can go into the sessions and see enrollment and enroll students, but

Maybe I am missing something…. why aren’t leaderboards associated with a contest?I mean, I can create a leaderboard, and essentially map it to the same thing, but what is the benefit of running a contest if you can’t show people how they are doing in it? Which brings me to my next question.Can I show a specific leaderboard in a widget instead of the learner having to select from the drop down? Haven’t figured out how yet.Imagine I have a ‘contest’ page…..so I want so show the leaderboard for THAT contest on the top of the page…. Any help is appreciated.

My organization uses the Learning Plans report to document completion and certification for our training programs.  We run a daily completion report for the previous day.  The problem is that if a User has completed the required courses but was later assigned to a Learning Plan, the completion date is set for the last item completed and we miss the update on our report since we pull daily.   For example, John Smith completed the required courses on 8/1/24, but the Admin assigned the Learning Plan on 9/1/24.  The Learning Plan completion would be set for 8/1/24. The completion date would be missed in our current workflow. Any suggestions on how we can keep track of User Learning Plan completion since we have to run a report daily and would be difficult to keep track everything? Can we have both the course completion dates within learning plans appear on the same report as the Learning Plan completion report?  

Hello,I have a user who displays that they have never access the learning platform, despite having completed courses, showing a total course time of 4h 4m (see attached image).What would cause this issue? We have requirements for access times to our Learning Center, and despite the users completion of material, they are marked as not compliant.Thank you!

I’m trying to add a header to a page where using the built in header option doesn’t really work.I figured I could use the WYSIWYG editor to add in text with the same HTML tags as the normal headers. That does work to give me what I want, except the WYSIWYG widget adds a white box and shadow. I can’t figure out how to get rid of that. Picture is attached. I’m comfortable with HTML and CSS. I just can’t figure this one out. Any help? 

Hello everyone,I’m working on a use case where we need to restrict learners from retrying a test once they reach the maximum number of attempts, unless an instructor manually approves it after a mandatory phone call with the learner.🔧 The test is already configured with a maximum number of attempts in the test attempt settings. Once this limit is reached, the learner is blocked as expected. The challenge is:How can we ensure that the instructor is clearly informed when a learner reaches this point, so they can initiate contact and manually allow another attempt? We considered using the notification “Learner passed or failed a test”, but unfortunately it triggers on both success and failure, making it too noisy and not specific enough for this case.🎯 Ideal outcome: Th

I’m creating a few quizzes that have maximum attempts. I did a test and there is a message that is included on the fail page, that says I can retake the test in 10 hours. How can this verbiage and automatic process be disabled? We need our users to email us for a manual reset. 

We just created a group with 7000 people in it. We then went to assign a course to this group. On the last page of the enrollment process, the group showed zero members. When we tried to run the enrollment/assignment, we saw a red box at the bottom of the screen without words. (see below). Has this happened to anyone else? Do we need to wait for the group to process longer before assigning? 

Has anyone had issues in the last 24 hours with Enrollment Rules not triggering when users are added to a group?

Hi everyone, as we know the file size limitation is 40MB  for video uploads to an assignment.  We need our users to demonstrate certain complex software and upload the demonstration videos as assignments, so 40 MB is not enough.  Could you share how you achieve this?  We’re a global company so we need to consider access limitations across different countries, e.g. China.  Thank you for the help!

Hi, I’m not sure if this has been asked but does anyone know how to add subtitles to the AI content creator videos?

Hi,When an employee doesn’t attend an ILT session that they have booked onto, they are unable to rebook onto an alternate date, even when we mark them as absent.We then have to disenrol them from the session, so that they can rebook onto a new date. Is there something we are doing wrong? I don’t want to disenroll them when we mark the attendance, as we then lose the data of the non attendance. I want to be able to mark them as absent, and then they are able to rebook onto a new date - is there something in the settings I need to change? ThanksCharlie

Hi all,Is there a way to change the session location after it’s been created? If we change the location on the events, it triggers multiple notifications. 

Is there a way to CC someone on Docebo notifications? For example, when a customer is enrolled in an Onboarding Learning Plan, I’d like to notify them and copy the account manager, customer success manager, or project manager (whichever is applicable). Is this possible? I thought I heard that this was a new feature when I attended the Inspire event. Thanks in advance for your help. 😊

My organization delivers training to employees, customers, partners, and prospects. We provision employees through our HRIS system, but we lack a formal integration for our external users, which leads to manual and cumbersome workflows. I'm curious to know how folks in the community are provisioning in customers, partners, and prospects. I have some ideas, but I'm interested to learn what is common and best practice among the experts here. 

Is it just me, or is there no longer a way to see from the Notification Management screen if the notification has users or courses/LPs associated with it? Before, there were little icons, like the current legacy catalog page, that showed a number by an icon for courses and a number by an icon for people. I don’t see that now. Is that just me? I tried to find a post or suggestion or other thread about this but couldn’t find it. If I’m right that it’s gone, do we know why? Do we know if it is planning on coming back?

Hi,I have had a look in previous posts but they are now closed and I am wondering if there is a way to add the  "Time Spent" column in Team Learning Activity View for Leaders in Dayforce into a learning report?Cheers,Vanessa

New to Docebo and haven’t found help on this from helpdesk so anything is appreciated. In our previous LMS we could make the content (session) “available” to a group then send a custom NOTIFICATION out through the system to the target audience. If they wanted to enroll then they could from the notification. I haven’t found a similar option in Docebo. In Docebo you can “Enroll” the target audience and they can accept or decline. BUT this makes it impossible to manage your seats. I set up an ILT that has space for 145 people to attend. I chose to “enroll” the target audience of ~ 900 people, thinking it would give the 145 seats to the first come first serve.But, it only sent to 145 of the 900 even though the are awaiting response now. 

Hi all,During the webinar today, Docebo shared that the AI Neural Search feature will be released in July, but that we can already test it in Sandbox. Am I the only one who can’t find it in Sandbox?I also checked the global Artificial intelligence page in the platform.Thanks,Ziv

When creating conditions to automatically organize users into groups for our enrollment needs, I’ve found a limitation in the operators available. After scouring the community, I’ve come across some articles (Conditional Rules (for things like "User Additional Fields" in Automatic Groups) should have the same options as filtering in the User interface: "does not contain," "begins with," "ends with," and more.) where Docebo has officially parked the idea.  I can leverage the filters in the Users menu, but that process is intensive and manual.  Details:User Additional Field is a Free Text Field with comma-separated values. I.e., 001,004,009,051Eligibility and Conditions

I have enrolled over 500 people into a course a few days ago and many of them did not realize they were enrolled. I set up a new email notification that will “email users when they are enrolled in a new course” however they have already been enrolled days ago. Do i have to re enroll them all for them to get the new email notification?

Newbie here! Is there a way to mark several learners as complete in a course… without the use of an API? Such as a CSV import? Please help!

Hello Community, I am working on a Connect RAAS recipe for creating users from UKG to Docebo.  On the step for Create Users in batch in Docebo.  How do I answer the following questions, if we are using OKTA SSO for logins to Docebo? Here are the mapping fields I need to determine below:OptionsChange User Password (Yes/No)Update User Info (Yes/No)Ignore Password Change for Existing Users (Yes/No)Branch Option (Existing/Do Nothing)  

I am looking for some advice on how to best set up a course.  We are running a series of ILT courses (101-104) for our EE’s.   We run all four courses every year and sometimes multiple times per year.  So that’s 4 courses for each EE to complete.   Last year, we ran the 101-104 4x with different groups of EE’s, so we ran 16 actual events across 4 courses.  I created sessions for every time we ran the course like 101 ran on 5/21 and 101 run on 6/22, etc.  And then 102 run on 6/20 and 102 run on 7/3.  What is/was the best way for me to set up this course, so I could have correct tracking of attendance for the actual date folks went to each course.  I did not use “Events” last year as we are new to Docebo and did not know how to use them.  I’m still a little blurry on this.   I have myself so confused on how to fix this, I can’t see straight.  Help! 

We have developed a recipe in our sandbox. When we run the recipe we get a 400 error in step 16 of our recipe. This step is an user update step where we want to populate the expiry date of the users based on the variable set in step 15. See attached screenshots. The recipe generates a 400 error but our test user  is receiving the new value for the expiration date.When we use the JSON code from the recipe (input) in the APi-browser (manage - user - Updates an existing user with the provided account information) , the update is perfomed with success (no error presented).Does any oneknow why we get this 400 error in our recipe and how to resolve this issue?Thanks,Wim