Product Q&A

Hey everyone,We’ve been using Docebo for a few months now for our training program, which includes several ILT sessions conducted each month. We’re trying to figure out how to track users who sign up for a session but don’t attend. Since users can only be enrolled in one session at a time, I understand they’d need to unenroll or switch sessions to make room.Does archiving an enrollment help with this, or is there a better way to handle it? We use this information to measure how effective our training is, so any tips or best practices for managing ILT courses in Docebo would be super helpful!Thanks a lot!

Hi all, just wondering whether anyone had found a way to autoplay the next lesson once you had completed a current lesson? We’re using storyline and have multiple lessons one after the other in this format. We’re finding that we need to add an exit trigger on the last slide of the lesson, as the next lesson doesn’t always open automatically unless we force refresh the page. Ideally, we would like this button to refresh the page to register the completion of the lesson but then for Docebo to automatically move the learner onto the next lesson as the previous one is complete. Are there any settings we can change to make this happen? Or are other people dealing with this in another way?

Hoping someone can help me out.I am currently trying to let a stakeholder know how many times a certain user has attempted a test after a course. I went into training material statistics, deselected “Show last test attempt only” and then filtered for their name, but only their last attempt showed.I tested with some one I know I have reset twice in the last couple days as they reached out to me personally to do so, however, it is still only showing her last attempt.Am I missing something?

As I search the knowledgebase, I am unable to locate an article that distinguishes catalog search from global search. After testing, it appears that global search performs differently (more powerful) than catalog search. For example, searching in global brings tags into the fold when returning relevant results, but catalog search seems to ignore tags and only prioritize title + description. Is this true?We are moving toward the decision to suppress global search and rely solely upon a catalog search for our learnings, so it would be helpful to understand search functionality in catalogs to help inform our content strategy. 

Hi there, How do managers/team leads in Docebo assign courses to a team member? Thank you!

Is it possible to hide the training material that sits inside courses from the global search?  This can be very confusing for our end users when looking for Discover, Coach and Share content to land on a formal course page asking them to enrol.

Hello,Is there a way to track metrics on who is clicking on notifications and when they’re doing so? Ideally, I'd like to see a line graph or similar visualization, showing how users and managers interact with notifications over days and months, similar to the graphs in Docebo Insights. It would also be helpful if we could categorize these clicks by Managers, Power Users, Users, and Superadmins to better gauge the effectiveness of our communications across different groups for reporting.Currently, we have to track notification clicks using a different software, but it would be more efficient if Docebo had this functionality, since it handles our Notifications. Does anyone know if this feature is available?

Howdy! Does anyone know of a way to auto archive course enrollments for deactivated users? We have an OKTA integration that will deactivate users in Docebo once deactivated in the OKTA/ADP. The issue is their enrollments are still active on the system.Thanks! 

Hi!Does anyone know how/where I can change the phrase “Learning Plan is under maintenance” ? I was able to change this for courses in the localization tool but have been unable to locate this for a learning plan. Thank you!  

Hi, is there a way that a power user can create subcategories folders that he has access to and where he can create courses in? Thank you for letting me know :) 

Hi all,I want to create a contest in which users would recommend courses/ learning plans to engage their peers for learning.the user with the most recommendations (and likes) gets a first place badge. what would be the best practice to develop this kind of a discussion board/ forum/ Q&A section? the recommendation would probably be a link to the course. Thanks!

Hello Docebians and Docebo friends!We need to have an automated process to unenroll terminated users from any courses they are enrolled in except for completed ones.  Has anyone solved how to do this or is this still a manual effort?

Hello,I would like to send a weekly reminder to those that have not completed a E-learning course. I selected ‘learner has yet to complete the course’ notification. I noticed that it give me two options, after the event or manual. If I set this it up with the event for a weekly time line will it send the notification until the user has completed the course or it will it only send once? 

Hello,We have been helping test the Insights tools. We love where this is going. However, we want to be able to customize the data fields used in some of the visualizations.For example: The heatmap (Completions by Group). We love how easy it is to understand this visual. However, we don’t use groups very much and would like to switch out the Group field for a Branch field. Is this something that will be possible in the final product?Thanks,Erin

I encountered an interesting problem where we want to have an alternative completion e-learning available for ILT events. This is easy to do with course-to-course equivalencies, but once you get to the event level, it becomes a little trickier.There’s the option for a recording upload to mark users complete that missed the event, however, as I understand, this recording must be uploaded manually after each event.I’m just wondering if anyone has found a way to have event-level make-up courses be accessible somewhat automatically. Any ideas would be a huge help. I know it’s super specific, but just curious if this is possible.

I have an “ILT session Enrollment” notification setup to invite users to a calendar event for the session they just signed up for.However, this session contains multiple events within it - but they are only technically being invited for a calendar hold on the first event in the series.Does anyone know of a way to invite users to have calendar holds for every event in the session?Thanks!

Hi Everyone, I have reviewed the wide list of questions associated with Observation Checklists but haven’t found what I need, so I am hoping someone out there can help! I am looking to create a checklist to support the training onboarding requirements for newly hired employees. This consists of completing a series of e-learning modules, policy sign-offs etc. I have created the checklist which outlines the list of tasks the new hire needs to completed but I am confused now how to execute this. Here are my issues: Can I link the e-learning courses they need to complete to the checklist some how? I have added the checklist to some courses for testing, but this is just an added training material. It also makes the learners complete the whole checklist and no indicate this is completed… Is there a way to add the check-list to the “Overview” page for learners? This way they can see it right away?  If the best way to present a checklist to new hires is through scheduling - is there a way to

Hi Brains Trust,I have an ILT course that I want users to enrol in the course and when there is a set number enrolled, be notified that the quota has been reached, and then I will create a session to add them to.

Has anyone had issues with videos being uploaded to training material that are very blurred for the first 30 seconds after being rendered by the Docebo system? We have loaded over 400 videos and have not has any issues before. If I upload in H264 then only the first 5 seconds are blurred, but If I use an HEVC H265 codec it takes 30 seconds to become clear.If I look at the original files using, say, VLC they are clear and in Premier Pro they are clear. I am using the same Export setting as all my other video’s.Any suggestions?Thanks Gary

Hi - for reasons I need to unAssign a Super Admin access at that level - how do I do this?

Hello. In search of some help on - ILT how to reset training material for new sessions/event?Currently when we create a new session/event and that new session/event is started, the instructor sees the material on the last slide where the previous session/event ended instead of back at the first slide. The instructors have to go into each section of training material page-by-page backing through all of the material to get back to the start.Thank you for your help!

Hi All,  I was wondering whether this was a feature that hasn’t been added yet or whether I haven’t set something up correctly.  I have given my PUs access to do their own custom reporting with this PU profile:  I have also assigned the correct resources to them (branch, learning plans, courses). However when they go to create a custom report. For example, ‘Users - Courses’, in the filters tab, under ‘Course Selection’ they are unable to do a ‘Custom Selection’ even though the course they are trying to select has been assigned to them via the PU page. This is what comes up:  I would have thought that PUs would be able to ‘custom select’ between the courses that have been assigned to them? Otherwise they won’t be able to filter their reports properly and will forever have to run a report on all courses at once.  Has anyone else come across this problem? Have I not set up my PUs correctly? Any help would be much appreciated! 🙂

Does anyone know how to increase the badge size in the email sent from the new badge notification? My badge size is 600 x 600 but in the email letting someone know that they earned a badge, it displays in tiny size and the words are not readable.  

I need to change a number of my enrollment rules to exclude a new branch from the rules.  If I change the parameters of a group, is it going to re-run that group and therefore run/assign any enrollment rules to anyone possibly newly added at that point?  I feel like logically there wouldn’t be any new people in the groups from these changes, but I’m just nervous.  We only want to change them moving forward, we don’t want anything from the past changed/affected.

Hi, I am trying to work out what a particular field means in a report I have run.I have a run a Users-Courses report to check on completions for my courses. I noticed that there was a column called ‘Number of Sessions’. I am not entirely sure what this indicates.When I looked at the Report Fields I found that there was a section called ‘Usage Statistics’ of which ‘Number of Sessions’ was one of the fields. I have noticed that it is only giving a number for the e-learning sessions. What triggers this number? Do they have to interact with any objects within the session or does simply opening the session trigger the count? Or do I have it completely wrong?If someone could please help me as this could possibly be a useful statistic in regards to usage of our elearnings.Thank you