Product Q&A

Ask questions and get answers about Docebo products.

  • 1,809 Posts
  • 7,178 Replies

1809 Posts

adrie2784
Contributor II
adrie2784Contributor II
asked in Product Q&A

Multi-Day ILT

We have multi-day training workshops where the attendee is registering for the entire workshop. They are not allowed to pick and choose between the agenda items and they are required to attend both days. ILT needs the ability to create multi-day events where the attendee only has to enroll once and it’s clear that the attendee is registering for all required days. I have submitted the idea (see link above), so if you think this would be useful to you, please upvote it. In the meantime, does anyone have suggestions or best practices on how your’e handling this system limitation?Thank you! 

5
adrie2784
Contributor II
1 year ago
C
Novice I
CheneyNovice I
asked in Product Q&A

Integrating 100+ Trainers Zoom Accounts

Hi there, Has any company gone through the process of integrating 250 Trainers’ Zoom accounts with Docebo? We have followed the steps with Zoom to integrate just one account and it was timely and we needed to grant the user developer rights within Zoom, and require each trainer to be present for us to integrate them. Need to integrate as it is easy one click to add zoom links to ILTs. Does anyone have a solution apart from using custom URL in the ILT set ups for us to integrate so many accounts with the least amount of administration friction? Open to thoughts. Thanks in advance for any experiences shared. 

1
dklinger
Hero III
1 year ago
S
Influencer III
simone.yaghiInfluencer III
asked in Product Q&A

VILT Set Up

Hello! Looking for some best practices setting up VILT/Sessions/Events for a webinar. This is our first time using this feature of our LMS. Monthly, we have Webinars that are all related to Safety. Each is a different topic. My questions are:Should each separate Webinar be a separate VILT? Or 1 VILT and each webinar is a separate session?  Is it required to set up an event per session? Or is a session sufficient?Any best practices around VILT’s would be appreciated! Thanks. 

10
psawchukuhyus
1 year ago
JGildea
Helper I
JGildeaHelper I
asked in Product Q&A

How to see all of my ideas?

Before it moved to the community, I was able to filter ideas to see only the ideas that I have submitted. Have we lost that ability, or am I missing something? I need to be able to track the status and report back to my team.

4
alekwo
Guide III
1 year ago
L
Helper II
LSPHelper II
asked in Product Q&A

Automatically unenroll from ILTs?

In our current project we have some optional ILTs. Some users may find it useful to attend sessions again after they’ve already completed one. Once they completed one session I want them to see all options again right away without having to click “Change session”Is it possible to auto-unenroll users from ILT sessions so they see the same thing as before they’ve enrolled into a session for the first time?

0
L
Helper II
1 year ago
A
Contributor I
amanda.kowalikContributor I
asked in Product Q&A

Admin Dashboard

Hi it would be super helpful to be able to click on things on the dashboard to drill into them further from the dashboard. Example alerts says x courses with no enrollments it would be good to click on that and get more details with out digging.Same thing with recent activities. 

1
A
Contributor I
1 year ago
N
Helper II
ncassellaHelper II
asked in Product Q&A

General Import Options

Hello,The “General import options” section on the left when importing a csv. Does anyone know the names of these columns for importing? We will be implementing a feed in the future and i want to make sure we address these settings.I do know the first one, Force Password Change. But not the rest.Thank you,0 

1
lrnlab
Hero III
1 year ago
M
Novice I
MerejayNovice I
asked in Product Q&A

Creating a contest

I have attempted to create a contest with score the highest score and I’m having a couple of issues.   Select course manually:  There are no courses listed and even when I type in the course name I want to assign it to, the system does not recognize it.  After I select the Rank/Badge I want to use and click save I get a message that is in red that says please insert a rank?   Not sure what I’m doing wrong  

1
Marco.T
Docebian
1 year ago
sjennings78
Helper I
sjennings78Helper I
asked in Product Q&A

Error downloading from Coach & Share asset

We have a client getting an error when trying to Download from a Coach & Share asset.  Others at her facility get the same error, but we are not able to duplicate the error on our end.  I suspect something on their network is blocking it.  Has anyone else seen this and have an easy fix (or known cause)?The error she gets is:This site can't be reached lmsfiles.s3.eu-west-1.amazonaws.com took too longto respond.Try:Checking the connectionChecking the proxy and the firewallRunning Windows Network DiagnosticsERR_CONNECTION_TIMED_OUT 

1
alekwo
Guide III
1 year ago
N
Helper II
ncassellaHelper II
asked in Product Q&A

Can you change Branch Name or Branch path via csv import?

Our company is restructuring it’s organizational chart.Most of the existing branch names and paths will be changing.Is there an easy way to update the organization chart through an import?Thank you.

4
N
Helper II
1 year ago
amanda.f
Novice II
amanda.fNovice II
asked in Product Q&A

What are some best practices for tracking content upload/edit dates?

Hello! Our organization is struggling with tracking versions of the lessons put into Docebo. Docebo doesn’t have a timestamp for uploading content (single ‘lesson’ into the CLOR) so we cannot track when content was uploaded. Thus, making it difficult to pull reporting on what content may need to be updated. We’ve thought about putting dates in the title, however I am not thrilled with this idea - how do others manage/track this? Do you use Docebo, or an outside spreadsheet/program?  Thank you! 

11
jennadionn
Helper I
1 year ago
Alan
Helper II
AlanHelper II
asked in Product Q&A

Enrolment rules - adding resources

Hi allWe have a simple enrollment rule that assigns a series of Courses to users in a certain Group.  I have just noticed that, after adding additional Courses to the enrollment rule resources, these are not retrospectively assigned to existing users. I knew that existing users do not get retroactively picked-up by enrollment rules, but hadn’t realised the same was the case for resources.Does anybody have any advice on how best to handle this situation? Is it a case of having to manually enroll the Group to the new courses?  Thanks!Alan

2
Alan
Helper II
1 year ago
K
Helper I
KTJDHelper I
asked in Product Q&A

how to hide/change

HI,Can anyone tell me if any of the following are doable:Can you hide/disable the add to calendar icon in a course.  it just creates a brand new calendar in outlook and isn't helpful at all Can you change the placement of the join webinar button (or auto expand the drop down box).  users can’t find it Can you hide training materials from the search box (not helpful at all when trying to find a course) Can you edit the contents of the calendar attachment of a notification invite? When browsing a catalogue can you make it clearer on the cards that you have completed a course (rather than it just say ‘enrolled’) Can you display a ‘Renew now’ option on the actual course page of refresher training so people don’t retake an old attempt rather than start a new one.Sorry for long list but better than creating multiple posts i think

4
lrnlab
Hero III
1 year ago
K
Helper I
KTJDHelper I
asked in Product Q&A

Window size for scorm

Hi,I wonder if anyone (who might be a scorm expert) knows the answer to this.  We have uploaded a scorm file which works fine on our current Blackboard VLE, but on upload to Docebo it doesn't render correctly.  I expect this is an issue with the scorm file settings but just wanted to check to see if anyone has experienced this before.  The screen looks the same regardless of which player setting i choose e.g. inline, new window etc. 

4
K
Helper I
1 year ago
L
Novice III
lisa.schneerNovice III
asked in Product Q&A

Course Training Materials Folder- Hide Entire Folder

When creating a course, I see that I can hide individual training materials and make them available on specific dates.    What if I have more than a few items and I would like to hide the folder with all the materials inside?   That way I can turn the items on/off when needed instead of one by one?  Is that possible?

0
L
Novice III
1 year ago
K
Novice II
kmanojNovice II
asked in Product Q&A

Certification for only one group of users

I am very new to Docebo. I enabled the Certification and Retraining App and it looks like it has basic functionality that should satisfy my requirement. However, I would like some certifications that apply only to one group of (internal) users. For example, I want to identify a subset of courses towards certifying support engineers in product knowledge. These courses are accessible and appropriate for other users also, but certification must be limited to the support group users.Is it possible to accomplish that in some way? How should I think about this?

4
M
Contributor I
1 year ago
L
Helper II
LSPHelper II
asked in Product Q&A

How best to get this user info for reporting?

I’m working on a project where we need quite a bit of user information for reporting, about 40 data points. These are mandatory and there’s no way around it. To improve user experience we split the questions into three parts that are completed at different times of the learning plan. We tried a few things but none has really worked:Surveys are out since they’re anonymous. We thought of adding a “Enter your name” field but then realized that answers are aggregated by question. Tests would be a possibility but there’s a lot of test-specific language (Submit test, passed) that might be confusing for learners. I’m toying with the idea of using the Localization Tool to change the language to be neutral enough to work for both tests and this type of survey - has anyone tried this? Observation checklists were a nice idea but there is no useful reporting Enrollment additional fields: A candidate, but doesn’t allow multiple response questions.We’re exploring 3rd party options but anything withi

3
lrnlab
Hero III
1 year ago
L
Helper II
LSPHelper II
asked in Product Q&A

How to link to a catalog from within a course?

We have a learning plan with several courses. All courses are mandatory. There are 4 types of optional live Zoom sessions (these are not part of the learning plan).The current setup is: 4 ILTs (one per type) bundled in a “Live Sessions” catalog.What I want to achieve: I want to direct learners to that “Live Sessions” catalog from within each of the mandatory learning plan courses. My idea was to add an HTML page along the lines of “Don’t forget you can join a live session” plus a link to the catalog.Where I’m stuck:I can’t find a link to a catalog that works for all users. The only link I’ve found is one I grabbed from the course catalog overview page. That link works for the user I was logged in as, but not anyone else. A link to the specific ILT instead of the catalog would also be great. Surely, that’s possible, but where do I get the links from? UPDATE: I suppose that’s what enrollment links are going to be that will be rolled out at the end of January 2022

4
L
Helper II
1 year ago
cnii808
Contributor II
cnii808Contributor II
asked in Product Q&A

Scoring for ILTs now that eLearning can be added

Now that Docebo has added eLearning to the ILTs, can there be a way for the scoring to say Attendance and Assignments are completed?  Right now you can only select on session completion version. 

0
cnii808
Contributor II
1 year ago
msiegel
Novice I
msiegelNovice I
asked in Product Q&A

Import Questions into Question Bank Using GIFT

I’m pretty sure the answer is no, Docebo currently does not do this but need to confirm. Is it possible to upload test questions to the Question Bank using GIFT? If not, what I find so odd about this, is when you import a GIFT file to create a test, you can assign the questions a category that is made in the Question Bank.

7
erin.brisson
Docebian
1 year ago
L
Helper II
LSPHelper II
asked in Product Q&A

Best practice for on-demand ILT sessions?

I’m currently working on a project that offers optional 1-on-1 sessions via the Zoom integration (in addition to several other ILTs). The 1-on-1 sessions are scheduled on demand, so I can’t add sessions. For consistency in the user experience, I was thinking of creating an ILT just like for the other types of session (so that all VLT sessions can go into a catalog). And then add an email address to contact in the description instead of adding sessions or events. Any thoughts on that setup or suggestions how to do that better?

2
L
Helper II
1 year ago
B
Influencer I
BHDanInfluencer I
asked in Product Q&A

Issues with Power User profiles

Has anyone else had issues recently with Power user permissions?  They were fine and now they seem almost opposite of what they should be.

8
dklinger
Hero III
1 year ago
KatieD
Influencer I
KatieDInfluencer I
asked in Product Q&A

External Training Approval Notification

Is there any way to send a notification to Power Users or Admins that there are External Training items pending approval? It’s not very practical to have to keep opening the External Training app to check. 

2
KatieD
Influencer I
1 year ago
S
Helper I
SarahhHelper I
asked in Product Q&A

Viewing answers to Quiz Scenes in Docebo Shape

Hey everyone! We’re just starting to use Docebo Shape, and we’re thinking about using it to create marketing material to use outside of the LMS. I can see great potential with the translation and voice-over features. Just wondering if anyone has tried using quiz scenes - is there a way to view user answers? Can it accept wrong answers, or does the question always have to be answered correctly to move on to the next scene?Looking forward to hearing more thoughts and use-cases for Shape.

2
S
Helper I
1 year ago
S
Influencer III
simone.yaghiInfluencer III
asked in Product Q&A

Adding training material to existing course

Hi all! Question - for a course that exists already, where users are completed and in progress, what is the best way to add a new training material (a survey or test in particular) so it keeps the completion status of previous users at 100%, but requires new users to complete?

1
alekwo
Guide III
1 year ago

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