Product Q&A

Hi there, Some of you may have already seen my multiple questions today, so apologies for raising another one (I am on a roll!).I am just starting to learn about working with reports and I have discovered that the Course Duration field reports back in seconds (rather than minutes or hours).  Now I can understand how hours might be a challenge to read with decimals and the combination of hours and minutes might be difficult to display, but surely minutes would be much more useful to everyone?Interested to know - does anyone have a requirement for any durations or reporting to be shown in seconds rather than minutes (or the nearest minute)?CheersSean

Hey all,We seem to be having problems with Google Analytics 4 and SSO. We use various marketing channels to drive people to the content eg Yammer, Emails, MailChimp etc. and we assign UTMs to our links which should filter into GA4 audience acquisition. However, anyone who hasn’t been logged in to Docebo for over 24 hours, they go via SSO and it redirects so many times that they end up coming in to GA4 metrics as just “Microsoft” with no other availability to track their source.If anyone could help, we would greatly appreciate it!!Vesta

https://help.docebo.com/hc/en-us/articles/360020126999-Introduction-to-Docebo-APIs#subtitle-9Does anyone know where to find Additional Field IDs to use in the API browser? Is it just the order that they are listed in Additional Fields??

I am doing some badge testing and when I create a docebo badge based on a learning plan, the user who completed that plan prior to the badge creation does not get the badge retroactively. Is this designed behavior? If so, why? I haven’t done testing with courses but I am curious if it woudl behave the same. If anyone knows it will same me some time. 

Is anybody else having this problem?  I can upload recordings if I switch back to the current course player page, but if I’m in preview mode for the new player page, once I pick a file to upload for an ILT recording it just spins and spins indefinitely and never does anything.  Highly frustrating as I’m trying to use the preview mode as much as possible to familiarize myself with all its features and issues before switching our organization over to it, but every time I do an ILT I have to switch back to the old version to upload the recording.

Hello team,Is there a way to hide ILT courses in the catalog where there are no sessions available to enroll into?  We have users who are enrolling into ILT courses, but not into a session.  Sometimes, it is that they don’t understand there is an additional step (really wish Docebo would make the enrollment flow easier for ILT) or because there aren't any sessions at the time they enroll into the course.  Some of our courses are only offered in less popular languages every few months.  I’d love a way to not display an ILT course in the catalog if there aren’t any sessions scheduled.  Thoughts?  

We are taking a hard look at our current courses and trying to be consistent and methodical about designating them Formal vs. Informal. One type of course has me a little confused, that being E-learning courses that contain only recordings of previous VILT sessions or meetings and maybe a slide deck or a few PDFs. Does this count as Informal Learning? Does it change if the recording is of an actual training with learning objectives and the course maybe includes a quiz? Thanks for your 2 cents. 

Hey, we have selected the option of ‘automatic unenrollment’ in the properties field of the course shell as shown below.  However, the option is not removing deactivated users from future ILT sessions.  Is there something I am missing?  

Hi everyone!I wonder if you could help me.  I have a spreadsheet of training and, although some of the courses are the same, each expiry date of the training is different.  I’m mulling over whether it’s best to upload en masse to external training or whether it’s more apt to set up an ILT course.  I plumped for ILT, but not sure what to do about all these expiry dates (it’s looking like I might have to enter each individually).  I noticed on the bulk upload that there is an active until section but this doesn’t seem to affect anything and ideally I’d like a notification to the individual to let them know they need to do this again.  I am also considering renewals, but again there’s so many start and end dates it would be very time consuming to go through each one. Has anyone got any best ideas on this or will I have to do this one by one?Thanks for your helpKeep safePaul 

I’m curious if there are any fellow accounting firms in the Community?We’re onboarding Docebo as our LMS, but we use Prolaera (soon to become LCVista) to track our CPAs’ continuing professional education towards their license renewal requirements. Would love to hear if/how other firms are integrating Docebo with CPE tracking platforms.

We’re reviewing our processes and the suggestion has been floated to create an e-learning “companion” course for each new (V)ILT course.This course would be used to host the course recording(s), slide decks and any other training materials.Does anyone have experience with this practice? I’m trying to figure out how this could work in terms of user enrollment, equivalencies, reporting, etc. Thankyamushhh!

Is there a way to run a report on courses within a learning plan that simply returns details about all the courses in that learning plan, pulling from course additional fields? For example, I need to know the course duration (what we’ve determined to be the anticipated duration of the course, not the user’s time) of all our courses in our learning plans. We have that set in the Course Additional Fields section. So, at a basic level, the report would look like:Course Name Course Duration Course #1 15  Course #2 10 Course #3 15  And continuing for all the courses within that specific learning plan.

Is anyone else having issue with import jobs? I have logged 2 jobs and they are sitting in the queue for over an hour...logged a ticket and am waiting to hear from support...

Dear Community,We were looking at the Knowledge Base and are a little confused regarding the visibility of courses in channels. Here the link to the article: https://help.docebo.com/hc/en-us/articles/360020079840-Creating-and-managing-channels-without-Discover-Coach-Share.We are using channels to create “swimlanes” on user’s dashboard (page.) They can see the content in which they are enrolled. This is working very well, but the article states something different, basically that the course needs to be configured for “Self-enrollment”. This is not what we currently experience and we wish to show only courses in which users are enrolled. Are we missing or misunderstanding something? We are afraid that something will soon change in the visibility of courses in channels, which would be quite

Is it possible to organize learning plans into Categories just like what we can do for courses?

Is it possible to control self-enrolments at session level? For context, all staff are enrolled on a Course, for them to then self-enroll into an ILT session.  However, I want to be able to turn self-enrolments on/off at session level.  I have only found self-enrolment options at course level. Does anybody have the answer?

Can anyone give me details on Docebo’s ability to communicate with other software/systems to perhaps restrict user’s access to areas of a facility based on user’s training deficiencies? 

My use case: Admin Academy initially had two learning plans: Plan 1 (outdated) and Plan 2 (updated). To address confusion among stakeholders, we consolidated these into a single plan. New content gradually replaces old content. Learners who completed both old and new content retain credit, while those who only completed outdated content now show "In Progress" status.How do you seasoned admins typically handle this? It’s a big debate at my company! Do we give them credit for the new content if they completed the old version? I personally think not since the content contains new information.What do you do? 

Hello!We are working on creating our power user profiles and permissions but we are having a hard time understanding the assigned resources part of it. Does any one have tips or best practices used when assigning the resources?We will have creating power user profiles for all managers so that they can enroll/unenroll their direct reports.  

Hi! If this is posted somewhere, please share the link. I am looking for a way to create an analytical rubric for grading in-person attendees of an ILT session. Questions to Frame the Idea:How do grading rubrics work in Docebo?  What can instructors do to evaluate attendees without the attendees submitting something in an assignment or test?  Where is a feature equivalent to selecting levels of learner performance in certain categories of measurement that are automatically added up as a score?  What does it look like to the learner? Can they see the score details?  Are their integrations or third party tools that could be used instead? If so, what are they? Maybe I’m asking too much, but we’d love to streamline our observations but the observations checklist doesn’t seem to be a scoring method. Perhaps there is a combination of features and tools with the checklists that I could use. Open to

Hi all, I’m trying to upload an MP4 video to a course shell and it is uploading, but then has the grey wheel while it converts it to be suitable for mobile phones etc.This is the first time I’ve done it and it’s been like this for hours! Is that normal?While it is converting the learner cannot see any training material.It does the same thing whether I share as a YouTube link or by uploading the video itself.Thanks in advance for any tips or advice.Lucy

Is there any way to turn this notification off for one specific group/branch?  

Hi Docebo Friends, Has anyone else has issues with Notifications malfunctioning?  Here are the two recurring issues we’ve been dealing with and haven’t gotten a resolution yet.  Upload/Notification Communication IssueRecurring issues a few weeks apart. A learner uploaded a document to Learner Assignments, her manager got a notification, when she went to approve it the upload was nowhere to be found.  Issue with our customer today: she had two notifications sent to her email that said someone uploaded (two different times) and there was only one upload to be found.   Certificate Expiration Notification misfiring to a different user as well as our CEO Our notifications are set up to notify a specific user of their certificate’s expiration timeline. The notification

Is there a way to display a catalogue in the calendar view and to show filters? I am trying to find a way to show all ILT sessions in a calendar view, and then allow the training teams who provided them to filter based on their team so they can see their workload.When adding ‘Additional Fields’ to our courses it normally shows them as a filter in a catalogue, but no filters are shown in the calendar view. Is there a way to force the filters to display? Or an alternative workaround that anyone can think of?