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Product Q&A

Ask questions and get answers about Docebo products.

  • 4,135 Posts
  • 15,557 Replies
4135 Posts
S
Influencer II
Sgrullon12Influencer II
asked in Product Q&A
Course survey showing "No answer"

Hello, I would like to remove the option of “NO ANSWER” on my single answer survey question but not sure how to do that. Below is an example of what the user see compared to what i see in the back end. Thank you.  

292
S
Influencer II
D
Helper I
dhorneHelper I
asked in Product Q&A
Newsletter Search

Hi All - we use the newsletter option to send out updates and important information to our team. We have had a lot of requests asking if there is an option to search newsletters that have been sent out. I have not successfully found a way to do that -  has anyone found one?Thank you in advance for the help!

623
lrnlab
Hero III
J
Influencer III
jsalinasInfluencer III
asked in Product Q&A
Disable Poweruser can set course deadline

Hi!So I know where I can turn off Managers will be allowed to set enrollment deadlines when enrolling users but I can’t figure out how to do that same for my powerusers. Is this possible? Thank you!

181
lrnlab
Hero III
IngaRasmussen
Novice I
IngaRasmussenNovice I
posted in Product Q&A
Error 500 message when trying to insert a certification

At present I’m trying to upload a certificate to Docebo, but after a few attempts I continue to get this message. I’ve also attempted to do it in an Incognito window, but still the same result.Are you able to help, please?

462
IngaRasmussen
Novice I
Jason Kocur
Helper I
Jason KocurHelper I
asked in Product Q&A
Error Logs

Hi Everyone, I couldn’t find the answer in the help articles, so figured I would reach out to the community. Does anyone know if there is a way to find Error Logs for each instance the platform has an “Internal Server Error” or “Server Error” message that pops up?These messages have been popping up a little more frequently lately and during our testing of different integrations like Zoom V3. It would be great to see if I could review logs whenever these messages pop up in our platform. We’ve been running into issues lately where users receive that message when attempting to access a vILT event. I’d love to be able to get a HAR file from employees, but our first priority is to get them into the training so they dont miss anything. Additionally, it would just be nice to see how often this happens and during what activities this occurs for. If there is an API that would provide, that would be great as well, although I didnt specifically see one. Thank You all in advance! Jason

732
Jason Kocur
Helper I
P
Helper I
pat.evHelper I
posted in Product Q&A
Course Catalog Label Names

Hi Docebo Community! Prior to our full field release of the Learn platform, we made the decision to suppress the search functionality from user-view due the overwhelming number of results it would return. Ahead of the Search enhancement dropping later this month, we are particularly interested in hearing about any changes made to the labeling of ‘Course Catalogs’ to better resonate with users. If so, what label did you switch to and how has it been received by your users?  Anyone interested in where this change can be made check out this post: Localization Tool change ahead of Search Enhancement | Community (docebo.com)

240
P
Helper I
S
Novice I
sdswarn04Novice I
asked in Product Q&A
Visibility of learner details during search for My Team - Manager Role

How can we ensure that a manager can only see learner details that are a part of their ecosystem during search for users to add under ‘My Team’? Basically, my concern is - If a manger search user to add under ‘My Team’ they should not get to see user details of all users across the platform.

371
KMallette
Hero I
kfontanini
Helper I
kfontaniniHelper I
asked in Product Q&A
Acknowledgment of ILT Enrollment

Hello,I’m helping my coworker set up ILTs in Docebo. The ILT is a live training to be hosted at multiple locations (Georgia, Texas, and Ohio). As we set up the sessions in Docebo, we want to enroll any learner who lives locally to the location. Our senior leadership wants us to incorporate some method of tracking enrollees’ acknowledgment of the enrollment, both for the accountability on the staff’s part that they have to attend the training, but also so we can enroll them in a webinar or makeup session as needed. Has anyone found a way to require an acknowledgment for a live training using Docebo that doesn’t involve building another course and using a learning plan? I appreciate your ideas!

343
lrnlab
Hero III
L
Novice III
LibraryTrainerNovice III
posted in Product Q&A
Uploading Training Materials Error

I am trying to upload a file training material to the Central Repository and continue to get this Invalid Request error. I then tried to upload the file training material directly to a course and instead of the Training Material tab displaying again with the uploaded files, the homepage is begin rendered in the Training Material tab. I tried several times and it just keeps layering one screen on top of the other. I have tried different browsers, logins, and I also cleared my browser history and cache. I appreciate any assistance on this.

1135
D
C
CharlotteAppleyardNewcomer
asked in Product Q&A
How to set up a bespoke notification for a new branch

Our platform is aimed at members of staff at a university, however there are some instances where we might manually create accounts for students.I would like to send a bespoke welcome notification to these student emails, giving them more tailored information about courses they might be interested in.I have created a branch to put these users in and have set up a ‘user has been created (by administrator)’ notification, attached to this branch. However, when I have tested it the notification doesn’t send. I can’t work out why, any insights would be appreciated or ideas! 

130
C
tschoone
Helper I
tschooneHelper I
asked in Product Q&A
Single Sign On - SAML

 I have been researching Single Sign On (SSO) and I get an error when I try to activate SAML.Is this a feature we have to pay for?Single Sign OnSAML – OneLogin Single Sign On Configurationusers can log into their learning platforms (SNU) using credentials from active sessions of other web platforms (app.laddernow.com?)References: https://help.docebo.com/hc/en-us/articles/360020126059-Introduction-to-Docebo-for-SAML https://help.docebo.com/hc/en-us/articles/4409580866322-Docebo-for-SAML-OneLogin-Single-Sign-On-Configuration-Example https://help.docebo.com/hc/en-us/articles/360020125199-Docebo-for-SAML-Smart-Configuration https://help.docebo.com/hc/en-us/articles/360020081260-Docebo-for-SAML-Standard-Configuration When I try to activate SAML I get: 403 FORBIDDEN You don’t have permission to access this page.  

2663
JKolodner
Helper III
Holly
Influencer III
HollyInfluencer III
posted in Product Q&A
SAML inactivated

I’m a superadmin and when I logged into our Docebo account this morning, our SAML settings had mysteriously disappeared. Cannot see anything in the audit trail to explain this. Has this ever happened to anyone else? We are contacting support, of course, but wanted to check here as well. 

153
JKolodner
Helper III
J
JMyersNewcomer
asked in Product Q&A
Set up additional notifications

How do I set up new notifications for my learners? These are more reminders but I do not see an option to make personalized notifications. Any help is appreciated. 

403
lrnlab
Hero III
I
Novice III
inessaNovice III
asked in Product Q&A
How to set default Thumbnail for asset

Hey,Maybe someone knew how to set a default image for an asset in the Discover, Coach & Share. So that if you don't upload an image with the content, there will be an image that will automatically be uploaded with the content to the channel. But there will be an option to update the image in the future, and it will not harm the existing images on other channels.Or how to change the different colors in the thumbnail, which will be #4eb25f.I guess this is possible with the CCS code. Can someone share the code for this or another way to do it.Thank you,Inessa  

501
I
Novice III
lrodman
Guide II
lrodmanGuide II
posted in Product Q&A
Hello! Anyone still having latency issues (USA / 830am central time)

Hello! We’ve been having latency issues primarily affecting backend since yesterday.We did hold a vILT course on MS teams that users WERE able to access via Docebo clickthrough, thank goodness. These issues are still persisting for us. Who else is having issues still?Have any of you had latency on backend resolved?

949
dklinger
Hero III
Scott Foster
Influencer III
Scott FosterInfluencer III
posted in Product Q&A
CSS to expand additional fields in new user registration form?

Good morning everyone, I am hoping someone else has had to fix this issue. We have added an added field about opting in/out of email lists and only a portion is visible. Has anyone else had to expand these fields to show all of the test? Any and all help greatly appreciated! 

473
Scott Foster
Influencer III
C
Novice II
ClarkNovice II
posted in Product Q&A
Latency

Is anyone else experiencing latency with their LMS?

14410
gordon.cooke
Contributor II
L
Contributor II
LauraHelenaContributor II
asked in Product Q&A
CSS for changing virtual coach icon

Anyone know what CSS I might use to change the virtual coach icon at all? 

534
C
Davefox
Helper III
DavefoxHelper III
posted in Product Q&A
Sending emails to Learners in an course

So I have noticed that as an admin I can enter a class go to enrollment, select students and send them all an email. We would like to make this available to instructors. It is not native and looking at power users there does not seem, to be a permission that allows this. Has anyone else encountered this and found a solution? enrollment screen as an adminenrollment screen as an instructor 

3428
Davefox
Helper III
S
Helper II
SdinnoceHelper II
asked in Product Q&A
Is there a way to automically assign a user to a license?

Hello - does anyone know of a way to automatically assign a user to license automatically?   We have several branches that have purchased unrestricted/unlimited licenses. Daily, we add new users to the licenses purchased by each branch. We would love a way to automate this. Any ideas? 

1074
D
Novice I
TFinley
Novice II
TFinleyNovice II
posted in Product Q&A
Learning Plan Page is Lagging

We are experiencing significant lag when accessing the Learning Plans page. First, it was a blank page, then a 504 Gateway Timeout error. It’s now loading, but at a snail's pace.

19113
E
JKolodner
Helper III
JKolodnerHelper III
posted in Product Q&A
SAML App Disappeared

I am writing to share a surprising experience, that maybe others have had but no one wants to go through. We’ve been active since last June (about 8 months) and we have SAML SSO set up so that our users do not have to enter their UN and PW (they haven’t been given Docebo passwords). A few days ago, our users started submitting tickets to our internal team that they could not get into our Docebo portal. When we tried it ourselves, we saw the standard Docebo login page, asking for UN and PW. (Not the hybrid one, where you could enter UN and PW or choose SSO.) I went to look at the SAML app and it was missing from the Admin page entirely. When I went to the Apps area, I saw the SAML app was there and inactive. I reactivated it and then saw that the hybrid login page was now available. When I looked at the SAML settings, it appeared that all of our SAML SSO settings were still in place except the SSO Behavior field was set to Show Standard Login page. I clicked on Automatic redirect to ide

1074
JKolodner
Helper III
D
Helper I
dhorneHelper I
posted in Product Q&A
Polling Question

Hello All - We are looking to add a question onto our homepage for employees to answer. We want to be able track the answer as we are hoping the answers will give us insight into what types of upcoming labs they would like us to host. I am looking for suggestions on how to best execute this. Thank you advance for help and suggestions!      

544
D
Helper I
K
Novice I
kurtNovice I
asked in Product Q&A
Import courses via CSV

Hi all you Docebo specialists.  A quick question from a Docebo starter. How can i easily import courses from a CSV & which fields are required. I know how to import users via a CSV, both via users  and the automation app. Reason is that i want to upload the recent history of courses into Docebo ( we’re starting with docebo and we want to give the users their history of courses they’ve enrolled)  

10238
codywinchester
Contributor II
sfrost
Helper II
sfrostHelper II
asked in Product Q&A
Link Back to Relevant Home Page

I have three user typesLegacy Student AlumniAll three user types have access to our course discussion pages but all three users have different home pages. I’d like for a “return to Home Page button” on the course discussion page to link them back to their relevant home page… is that possible?  Currently it links to the Legacy Home Page. Which is fine for Legacy Users and Alumni Users who have are part of the Legacy User group… but it doesn’t work for our Student users and Alumni users who are not part of the Legacy user group. Any ideas for a work around? 

597
G
Docebian

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