Product Q&A

Hi EveryoneI want a notification to go out 50 weeks after a specific course has been completed, reminding the Learner of a task that needs to be carried out.  I have tested this using the Learner Completed a Course template and it works.  However the specific course needs to be repeated every 3 years so I’m wondering whether, once the learner completes the course for the first time and the status is recorded as Completed, in 3 years’ time when the course is repeated will the Learner Completed a Course notification still be triggered?I haven’t used the Certification has expired or Certification has been issued templates as they can not be assigned to a specific course. Many thanks

Hi Everyone - my apologies if this answer is out there, I searched and came up empty. Can you use google slides and a rotating slider? If so, how?   When I try to enter it into iFrame, it shows like the website, not like a banner? Thanks!

Hi everyone! I’m new to Docebo, and to the community!My current challenge is managing our compliance training.How can I create a report that shows incomplete or expired mandated courses? I have to report each month on the % of users who have outstanding training rather than the % of courses that are outstanding.Thank you!Paula

Morning all;I want to run the following scenario by you please; this is something currently managed outside of LMS but I’m looking to integrate it if poss.We have a subscription model in place in which our users pay x amount each month for access to certain courses. Our users can also complete a “certified” set of courses, and after achieving certification they are eligible for a reduced subscription price.They are expected to renew their certification every year - if they fail to do so in time and their certification expires, their subscription price goes back up to the higher rate.Is it feasible to manage this in LMS? I thought this could be managed with Groups but I’m not sure there’s any sort of trigger to remove someone from a Group based on expired certification…Many thanks,Rob

Hi Brains Trust,I am creating an external LMS site for non employees to have access to training.  Some modules will incur a cost and some will not.  I understand that in May there is a new release around LPs.  My issue is can you have a course catolgue sitting in the LPs.  I need some user to see that they will need to pay and some wont but when I change the eCommerce function in course management that will change it for everyone.

Hi Docebo Community! I’m trying to import external training data with a CSV file into the external training app and when I click through the steps, nothing happens. I see all the info in the correct format, confirmed date is mm/dd/yy but it does nothing. I can add information manually, but not via CSV. Does this no longer work or am I doing something wrong?

Hi, does anyone know if there is a way to download all enrolment rules with details of each rule?

Hello,Quick question, Can we use the same course for multiple Learning Plans? I am creating different New hire training plans but there are 2 courses that everyone has to take no matter your level.Thank you, 

Hi all,Hopefully a quick and straight forward question to anyone that uses Docebo Connect for the Outlook integration…Is it only the ‘admin’ Outlook account that links to Connect that needs to be M365?We are moving across to 365, but probably not until next year, but we do have a number of licences for it for testing and configuration.  My thinking is that we can use one of these accounts to do the ‘middle man’ bit of Connect that will then send an invite to the rest of the firm’s 2016 Outlook accounts.I really hope this is the case 😊 

Greetings!I hope you all are doing well.Has anyone launched branch-specific feedback surveys?For example, if a user from a specific company completes a course, they are provided a feedback survey that is specific to their company, rather than the feedback survey that all other learners received.Thanks for your time,~BK

Hi everyone, Has anyone else experienced a delay in the system when a Power User makes any changes?For example, it seems to take around 24 hours between:A Power User approving a pending user, and that user appearing on their list under User Management. A Power User changing an additional field of a user, and that user being enrolled in courses (when the enrolment is based on values in that additional field).There are definitely more examples that aren’t coming to me at the moment, but hopefully this isn’t something that is clearly documented somewhere and I have just missed it somehow.If anyone has experienced this, is there anything that can be done? Many thanks! Henrik

Hi everyone! I feel like I may be missing something very obvious. Use case: Instructor of an e-Learning course receives notification if a learner failed the course test onlyCurrent set up: “Learner completed or failed a test in a course” notification is set up; I don’t see anywhere that I could limit the notification to just failures. The passing score is set up accurately for the test itself and shows up accurately on the reports page. Current outcome: Instructor receives an email each time someone takes the test, not only when the learner fails. Question: Is there a way for the email to only trigger when the learner fails the test?

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Can non-power users download a new custom report which has been delivered to them via email as a scheduled report? In the past we haven’t have any issue with non-power users being able to download reports this way however, in recent weeks we’ve been receiving many reports of errors when non-power users try to download reports from scheduled emails.

Hello Docebians!I have been doing some testing using session waitlist and want to confirm my findings too make sure I am not missing anything. USE CASE: Enrollment deadline imposed at session level.  We still want users to be able to enroll but be waitlisted so the admin can move them and have that visibility to late enrollees to be able to send out comms/materials. FINDINGS: Imposing a deadline removes the session from user visibility on that date regardless if there is capacity.  This means that the waitlist function is based purely on seating capacity and doesn’t allow for a secondary utilization based on enrollment deadlines. SOLUTION: It seems that the only way to have a waitlist enabled based on an enrollment deadline is to manually set the session capacity to match current enrollment count on the day of the enrollment deadline. This is less than desirable because of 1) t

Hi Folks,  We’re relatively new to Docebo. I’ve searched and haven’t quite found what I’m looking for, but I don’t necessarily think it’s a broke/fix issue, so I wanted to come here first and see if I could find an answer.  Our company provides test-out options for compliance training, but only if the user has completed their previous years’ compliance module.  In our previous LMS, we were able to utilize the automatic groups to determine our audience who have already completed previous versions of the course. We were sort of able to do the same in Docebo’s platform; however, we archived historical data once we moved over, and now our automatic groups aren’t functioning as initially anticipated.  I guess my question is two-fold: have you leveraged automatic groups to build audiences for test-out options in this way? If so, what has worked best for your group?  If you’ve not leveraged automatic groups this

I am trying to send a notification to users on the day a course is due (single email or digest) and have been unsuccessful with my tests. The only options seem to be those listed below and zero is not a valid number for ‘how many days after/ before the event‘. A number 1 entered on either does not return same-day due dates. Has anyone been able to send out ‘due today’ notifications to users? Notification Option Learner has yet to complete the class After the event/ Manual Digest: Learner has yet to complete the class

Is there a way to unassign a course from all learning pathways?Currently, I can only see how to unassign a course from a learning pathway one at a time, and there is no ‘select all’ option.I need to remove a course from over 100+ learning pathways.Any ideas on the best way to complete this?

Can someone provide the API Call to extract the names/emails/usernames of users enrolled in particular Courses?We need to this to set up a database for a ID card company to extract these details from Docebo to provide the users access via ID cards..

Does anyone know how to resolve this error? I have tried everything! I’m trying to add a test from training material to a course and am getting this every time.   

Happy Friday!!In my company, we’re looking for tools to help our Business Leaders and Managers plan for the future. We’ve identified skills that our employees should have, and have the training to go with these skills to increase competency at each level.Our challenge is to find the correct tool to aggregate everything into, and pull out reporting that shows which employees will best suit upcoming projects.In a discussion with Docebo, Skills Management works from the User side. Managers only get involved once the User has chosen their Skills.We’re looking for Managers to be able to assign Skills, and competency levels, to their team, so that they can project future resources for upcoming work.Can anyone in the Community point me to potential solutions? Any and all help, suggestions (Docebo or external solutions), feedback would be greatly appreciated!We have a soft goal of 2-4 months to find the perfect path! Than

We have gotten our people very interested in earning badges, and we’re using the badging inside Docebo as part of that.I know how to display to someone what badges they have earned, but is there a way to list everyone who has earned a certain badge?Part of the value of badges for our people is seeing their name on a list along with all the other learners. So they see if their friends, teammates, direct reports, etc, have earned a badge at a glance.Right now we’re using an HTML/WYSIWYG widget and just writing everyone’s name to display on a page, but if there’s a better way I know the clever Docebo community has figured it out.So what are you guys doing to display to the whole organization everyone who has earned a particular badge?

Can anyone explain why our Power Users cannot see all notifications?  I have a power user profile which has NOTIFICATIONS: CREATE, EDIT, VIEW.  and has access to edit the courses that the notifications are attached to and the users.They can see the course, they can see the enrolments, but the notification management area is empty.

Hello,I pulled a training material from the central repository to a new course i created, I am noticing that when I enroll a user to the new course its making them complete automatically. Any suggestions? 

Hello, Fellow Docebeans, First time post with a question for the community.  We have been using Docebo to power our learning platform for a few months now and are happily growing into our new system.  We predominantly run multiple sessions of the same course and a single learner will only take each course once.  Upon completion of the session, the learner receives a certificate of completion.What is the best way to set two criteria for completing the session?  We would like to ensure that all learners are attending each event, as well as completing all training materials. Thank you all in advance for your advice,Kevin