Product Q&A

There is a bit of setup required here. BackgroundWe hold a biweely webinar series where learners can join in live in the session or watch the recording.  Attending/viewing at least 4 of these sessions is a requirement. Under the hoodWe have built this as a learning plan that contains a series of ILT classes. Each ILT is for a single webinar. So students only have to enroll in one class ( the learning plan) and then they can see a list of both the recorded and upcoming webinars. They can then pick the sessions they want and join when they are live or watch the recording In the ILT’s we have a single session with a single event that ties to a teams meeting. After the webinar is completed we post the recording. So once a learner is in the session they get credit for either live attendence or viewing the recording. We use a badge that a student earns once they have completed at least 4 webinars. THis makes it easy for them and reporting easy for us. The issueThe problem we have encountered

I found ways to automate based on course completion, but we have a situation where completing a course grants a certification that expires. As long as the certification is active we want learners to be in a group that has specific catalog access. when the certification expires, their access should also expire, but they would still have course completion.  Is there a way to create an automatic group enrollment rule based on a certification being active?  

Hi everyone, I’m Elvin Torres-Alicea from the Docebo Support team and I would like to share this informational guide on how to obtain an access token using a JWT Bearer Grant Type Via Postman The guide will assume that you already have postman installed on your computer and have the API and SSO app is installed on your LMS platform. More information on how to get an authentication token on the following KB.https://help.docebo.com/hc/en-us/articles/360020082060-APIs-Authentication Downloading postman:https://www.postman.com/downloads/ Please see the attachment’s section below to download the document. More Knowledge base articles for API:https://help.docebo.com/hc/en-us/articles/360020082040-API-General-Information Feedback/QuestionsWe’d love to hear your thoughts on this guide and if it was helpful for you. Please share any feedback and/or questions below.

Hi Docebo Community,Hope you’re all doing well.We’re in the final stages of preparing our Playlists launch and wanted to check in with the community before going live.During testing, we’ve noticed that when a private playlist is shared with an individual, it doesn’t appear in their My Channel view. The only access point is via the original notification email or the notification centre.This raises a concern that if the notification is missed or not actioned straight away, the playlist can be difficult for users to relocate later.Has anyone found effective workarounds or alternative approaches for this? For example, ways to ensure shared private playlists remain easily accessible for learners beyond the initial notification?Would really appreciate any insights or examples from your setups.Kind regards, Joy

Hi all, Does anyone have experience setting up a 2nd sandbox environment? We want to make some widespread platform changes and would love to build this out slowly and intentionally, with thorough testing, while retaining the existing production site and sandbox. Has anyone done this for a similar purpose, or found alternate ways to approach a comprehensive redesign? Thanks for any advice!

I believe we don't have any supporting API to update the bulk additional fields. We have only “PUT/courses” API, that too works for only one course. Does not make sense.Is anyone have best approach to update the course additional fields as a batch upload?

Curious if anyone has successfully implemented the native Slack v2 where:An HRIS is their source of truth Users are created & managed in Docebo via an integration (Docebo Connect, Workato, APIs, etc.) Slack v2 is configured using User Mapping (not provisioning) Username is the primary identifier used between Slack and Docebo and is identical in both systemsWe’re trying to better understand how others are operationalizing synchronization in this kind of setup as i’m not finding it feasible and too risky based on available options.Specifically, we’re seeing that the automatic synchronization behavior appears tied to Slack-side events (not what we want). Our concern is ensuring users created/updated from the HRIS flow into Slack mapping reliably and consistently before downstream notifications/events occur. The manual synchronization option is just not feasible nor scalable mid-size to large orgs. A few questions for anyone actively using this setup:Have you found the native Slack v2

Hi all! Big thanks to everyone who attended the DU Live that we hosted on April 29th. If you missed it, you can catch it here on demand. There were a couple of Q&A questions that we didn’t get to, so we’ll answer them below. Feel free to also use this thread to ask any other questions that you’ve thought up!Question Answer Can we get access to the slide deck and the links to the resources? Happy to share the resources! Those should all be linked in the description of the DU Live, and down below this Q&A table as well; let me know if I missed any. (Would also love to see any other design/HTML/CSS resources that other Docebo admins have liked – drop them in the discussion below!) Can you share the HTML and CSS for the Docebo University landing page? I’ll link a version of it it here. Read the notes carefully as it can be a slightly quirky page to work with. :) When I had AI create html/css and added the css to the branding area, there are times it doesn't work correctly.

Hi everyone, I’m Elvin Torres-Alicea from the Docebo Support team and I would like to share some informational guide on how to gather a list of the current country values that can be used for user mapping via csv import or externally via your custom implementation. This guide will assume you have access and interacted with the api-browser for your platform. I will be also attaching a sample CSV file on how the country should be added to the CSV and a parsed-out list from the api-browser result. Please see the attachment’s section below to download the document. More Knowledge base articles for additional fields:https://help.docebo.com/hc/en-us/articles/360020125379-Creating-and-Managing-User-Additional-Fields Feedback/QuestionsWe’d love to hear your thoughts on this guide and if it was helpful for you. Please share any feedback and/or questions below.

Has anyone had any issues with the trainings not being marked complete? We currently have the annual compliance training going on and those trainings are very long! They can take about 1.5 to 2 hours to complete. We use the compliance training vendor SAI Global and they provide us with the SCORM files. The issues we have been having with half of our employee population is that their trainings progress are not automatically saved, so when they click on the ‘Resume where you left off” button, it takes them back to the beginning (for crying out loud!). But for the other half of the population, they are able to complete just fine. So I’m not sure what settings in Docebo that I should be poking around to resolve that issue. Also, does Docebo have the ability to manually advance the course progress for those whose training were not saved properly and had to start from the beginning. I can only re-take the training for a handful of employees :) as this is not ideal to use my time wisely. 

We are preparing to launch a new learning program for one of our extended enterprises and are currently evaluating how best to configure skills and skills reporting for this audience. We were originally just planning to add Skills and Tags so the learners can search the catalogs.Could you share some insights on your approach for the implementation? Can the Skills Dashboard be enabled only for a specific extended enterprise, rather than globally across all audiences? Are there any limitations or considerations we should be aware of when applying this setup to a program that will initially include three catalogs and approximately 15 learning plans? Can skills still be effectively tracked and reported without using job roles, given that learners for this program come from multiple industries? 

I’ve been searching for a more recent question/discussion/idea about VILT notifications, but the most current I could find is from a year ago. We have recently gone live with Docebo (end of May) so we’re still getting used to the platform. We only just started using it for ILT sessions - specifically, VILT sessions. We’d really like to use Teams, but our IT team is struggling getting Docebo’s help fixing the issues with Teams (it’s been set up but isn’t working). So right now we’re depending on Zoom. Zoom works great, except that our company’s Zoom account requires a passcode for all meetings. There is no way to communicate this passcode in the email notifications. There isn’t even a way to communicate that it’s a virtual session! How do we get around this? If we have to start sending a manual email to participants for every VILT, it’s going to become cumbersome very quickly. The notifications don’t have any shortcodes at all for event details, which is extremely frustrating. The sessi

Hello everyone,!My team is new to Docebo, and we are working on a training plan that includes many courses, both eLearning and ILT sessions, delivered over a 2.5‑week period. I’ve attached a sample that shows how our day‑to‑day training plan is structured. We’ve had several brainstorming sessions to determine the best way to manage reporting and attendance.Currently, we run all training sessions through Microsoft Teams using a single meeting link for the entire 2.5-week program. As each eLearning course is scheduled, we allocate class time for learners to complete it either during the session or during flex time. We take attendance using the Teams attendance report, and we need to know which specific courses each learner was present for so we can identify what they missed and ensure they attend those sessions in the next onboarding class. The ILT trainings have been added to Docebo as individual curriculum items.Does anyone have a similar onboarding training plan? What is the best way

We have a need to capture instructor information with an e-learning course. Even though we are not using an ILT with VILT (which is where it would be captured), we need it to be part of the documentation of the e-learning course and have the instructor acknowledge they taught it. The way we have staged it is to add a “test” or confirmation for the user to indicate if they were the student or the instructor, all users perform the e-signature, and we include the instructors name on the certificate. This is a bit of a workaround and I’m wondering if anyone had any other solutions? Docebo only gave me this as an option.

Fellow Docebo Superadmins, How do you handle compliance courses that require completion with a certain cadence within Docebo? What about recurring ILT courses? For compliance courses, we would rather directly enroll the learners into the renewal course, but the certifications feature only allows learner self-enrollment; there isn’t a dynamic enrollment feature. Right now, we are not using certifications because of this. We are creating a new course for each year and are manually re-enrolling employees each month...Ouch. We also need to make sure we keep the full completion history (we cannot erase previous completions). Thoughts?  

You have to use CSS to hide tags in the player update and hope that other descriptions aren’t affected.

Could someone confirm if the behaviour of my Learning Plan is to be expected, or have I done something wrong please?SetupI created a Learning Plan containing 5 ILT courses (all published, in catalogue, etc..) The 5 ILT courses have 3 or 4 Sessions each with a mix of online or venue events on different dates, scheduled through a whole year essentiallyUnexpected Behaviourwhen a learner looks at the learning plan to check out the course, not enrolled yet, only the first course and it’s sessions and events are able to be viewed opening any other course does not show the sessions and events available this means a learner cannot tell if the course is going to be viable for them as they cannot see all the events.  In reading help pages and the AI summary result from some searches it suggested that people use a work around listing all the dates in the learning plan ….. I’m at a loss to work out how to fix this as I would expect the ability to view all the sessions across all the courses in a l

We have folks that are signing up for week long courses and are backing out during the first session of the course because they didn’t realize it was a week long commitment. To help address this, we would like to have users in someway acknowledge that they are aware and agree to the time commitment when enrolling into a course.Any ideas on how to best accomplish this?

Hey all! I’m coming to you for help! Recently (just over 3 weeks ago) our Teams Integration quit working. I submitted a Ticket, but after three weeks I haven’t gotten any answers from Support. And in the last few days this has caused quite an issue for us (so much we have had to cancel training). I need a solution so asking for anyone who has experienced to help me figure out what else I need to troubleshoot!  (See attached screenshots for an idea of the messages the system gives us when trying to set up a new vILT session/event). In the past, we have had certificate errors (they have expired), but we check and that isn’t the case.  Our Secret Keys and other account numbers are matching, what else can we check? What am I missing!? It’s also worth noting our Zoom Integration has had issues in the past, but it is up and running just fine (well expect for a Daylight savings issue but that’s a post for another day   )Thanks for any advice or help you may provide! 

OK, love that we can have multiple training materials organized into folders by language to support one course vs. multiple courses when you need to provide learning in multiple languages.That is cool and a great step forward.The newest update (currently in the sandbox as of March 2nd) provides us the ability to translate the title, short description and long description as well. Another great step forward. So, we are making progress.But, yep, I said but, I need some guidance on this as I believe there is a gap in how this should / can work. Here is what I am noticing and looking for confirmation and feedback.We have one course, three languages set up English UK (default) Dutch French. Title and both descriptions have been provided in English UK, Dutch and French as well. Learner’s language is set to French in their profile, so they see French title and description information when browsing for the course in the system and even after enrolment. Check. The training materials they see

Hi community,We just started using the Learning Evaluation process and like the idea. However, a big concern we have is the “Confidential Data” properties when assigning a questionnaire to a course.The Confidential radio button says “Nobody will be able to see which respondent has provided a particulate answer”. While this is true that the names are not displayed with the answer, you can still go to the Respondent List and see who has replied. A “simple” use case would be that you have 5 students in the course and only 1 person responds. That person is the only person who is shown to respond… Their answers are not confidential.This use case is likely not going to be common, but it raised some concerns with our data privacy teams flagging it as not really confidential. Maybe I’ve set it up wrong, but I’m curious how others have handled this.Regards,Tim

Currently, Docebo does not offer a built-in "Pending Evaluation" or ''waiting for evaluation'' status for tests awaiting instructor review. This limitation means that learners see a "Failed" status because their submission doesn't meet the minimum passing score due to pending evaluation.How are you working around this limitation?  

Hello, our use case scenario is: Multiple departments get different onsite training. When I say multiple departments I mean between 10 - 15 departments and growing. We need to record each day’s attendance. I can create either one course or a course for each department. If I create a session and event, there will be an event for as many days in the year for each of the departments. That’s a huge amount of events. As of now only attendance will be taken, in the near future content and exams will be added. I know I can create one session and add multiple events for that session. Each session may last several weeks with a possibility of 21 events. Sessions are recurring. If anyone has a work around or any ideas on the best practice for this or the most efficient way to maintain something like this I really appreciate it. Thank you so much! 

If a user enrolls in a course and completes it, then the course later expires and the user is re-enrolled, will the original completion date be removed or reset? 

I believe this is a bug has anyone else come across this? Here’s our setupLearning Plan 1 COURSE ACOURSE B (Prerequisite Course A)  COURSE C (Prerequisite Course B)Learning Plan 2COURSE BCOURSE C (Prerequisite Course B) Learners who are only enrolled into Learning Plan 2 are getting “prerequisites not met for Course B. The prerequisites from Learning Path 1 are effecting Learning Plan 2. To make sure this is what was happening I removed the prereqs from Learning Plan 1 and this resolved it. I personally don’t think that the prereqs from one learning plan should affect the other. Has anyone else had this issue ?