Community Feedback

1. What specific problem or challenge are you facing?*When we look for anything in the Course Management menu, our filters & search criteria are preserved after we go into a course & come back out. This behaviour is not replicated in other menus, for the most part. Currently I am drilling down on a number of users in a branch, & every time I open the summary for that user or log back in as them, I have to navigate back to that branch when I exit & try to go to the next user. This is already a lengthy, process-laden task, & adding this extra step really helps to make this a terrible experience. 2. What outcome are you expecting?I would love to see the ability to preserve search criteria, filters or other navigational factors on all menus within Docebo.3. How will this feature impact your business and/or industry?*This will save a lot of time, in addition to making a lot of processes easier to follow, since i would not have to add additional steps every time i switch

Is our organization the only one experiencing this issue where assignment training materials are marked as "completed" even though they haven't been passed yet? Or even after an instructor or tutor marks the submission as failed? Why hasn't Docebo prioritized fixing this, instead of focusing so heavily on AI improvements?

It would be awesome if archived course data for a user would merge over as well when you merge a user with another.  I am unsure why this has never been a thing as you would think you would want all completed course data including archived items when merging.  Please make this a thing. 

Hi,So this morning we woke up to all our images not loading - it looks like the servers that stored image uploads on our site have changed.Obviously, this is going to be a huge lift for us to remediate (especially since so many of our courses are built in HTML), and we’ve done so much customization on pages, which have necessitated hard-coding our image sources.We’re talking to our Support Advisor - but I wanted to check in on a couple things with the community:1. Are you experiencing the same issue? Did you know this was happening beforehand, aka is there somewhere else specifically that I should be looking/paying attention to? (I check Product Updates religiously every Monday, pay attention to the roadmap, and am subscribed to several conversations in the community - which feels like too much, already, if I’m honest)2. How are you managing your image/asset storage? Do you use your own server (how are the load times?), do you have a system that works well within Docebo (we’re also wor

Following contact to Docebo (#1102308) and a Community post, I will allow myself to provide this idea and hopefully provide enough context to assess whether it makes sense:  1. What specific problem or challenge are you facing?*Currently, some of the stakeholders in the organization are interested in a monthly or weekly overview of the total number of (active) users within a specific branch. This could simply be for overview purposes and to follow any progress for the number of users within e.g. a specific country in the organization. They may not have any Power User access or they don’t wish to access Docebo to get this overview - but just want it provided to them. Currently, the Branches Dashboard is very helpful in this regard and while it can be exported, it cannot be ‘automated’ or scheduled as a report sent through email. The Custom Reports functionality - depending on one’s filter - also has a hard time of creating such an accessible overview compared to the Branches Dashboard.

As the title says, both admin and learners are unable to download certificates in China, and admin are unable to upload thumbnails when creating courses. The issue started about 2 months ago.Is anyone else experiencing this problem? Docebo support are aware of this but are so far unable to replicate the issue so haven’t found a solution. We’ve tested on different computers, networks and locations, and the issue persists, but it would be helpful to know if this is affecting other customers. Thanks!

Looking through some of the older conversations, I found some good information, but in addition to needing more information, I’m wondering how up-to-date this is.I want to know pros and cons of each payment gateway. Let’s discuss:the cost to the company ease of use for learners ease of refunding whether it forces the learner to use an account to make a purchase how well it integrates with your other payment-collection systems.We are a US based company who frequently does business in the US and Canada, but occasionally does other international business with other countries around the world. We are currently using PayPal, and while it’s user friendly and widely accepted in various countries across the world, the pay as guest feature is a pain. We receive daily complaints that it is still forcing people to use their personal PayPal accounts when they want to pay with a business credit card. It’s also a bit of a process to refund purchases because we have to do this in 2 different systems

🎉 "Happy Birthday, Docebo Community! Here’s to another year of learning, sharing, and growing together—one question, one solution, one connection at a time." 🎂🎈

Issue: Users are completing courses quicker than we predicted our training to take. We’d like to slow this down to ensure they’ve gone through the content thoroughly.I’m fairly new to the Docebo platform so would pick the brains of more experienced users of what features I can use. I looked into doing a scheduled release of lessons, but doesn't look like it supports it thus far. Thanks!

 WE are still having an issue with SalesFORCE and Branches with users being moved into the root folder if the branches do not sync.  This has become such a manual process, that seems to be never-ending since we have over 600 users and we have many reorgs, therefore, users are constantly moving, or new hires joining.  Does everyone that has SalesFORCE and the stand-alone app have this same issue??  When you create a users on the stand-alone app and put them in a certain branch, then the CRM teams gives that user SalesFORCE access a week or so later, and they go into Docebo through SF - they end up moving the user out of the branch I created and instead back to the Root folder?We have 2 diff teams that work on this - the CRM team who runs SalesFORCE and our LMS team.  Therefore, this has become such a process (bc we have about 900 users and counting) that are constantly being moved or updated if we are not quick enough to provide the CRM the exact branch name we created. We also have to

Why are my posts for enhancing Docebo being closed?  I thought this was a community where we can offer improvement suggestions.

Hi all you wonderful people!We are thinking about getting the new Docebo/MS Teams integration and I wanted to start a conversation with anyone that has feedback on the integration and maybe even some lessons learned.I am sure our learning journey is similar to many of your stories, but basically we are always looking for ways to lessen the barriers to learning and since we use MS Teams throughout the day, this seems like a good option to help with that. But, as always, it has to have a ROI.So, anyone have some thoughts on the topic?Have you implemented it?What measurements do you think should be tracked in order to prove a good ROI?Lessons Learned to share?Thanks in advance for your feedback!

Hi all,Has anyone else had trouble viewing the ready to be released tab on the roadmap for the past few weeks?  

Hi,Not sure if anyone has pointed this out regarding the new Learning Plan widget, but it will be useful if the widget had similar functionality as the course widget to expand sorting to all fields shown and not just to title and code. additionally, on the enrollment, the ability to filter by status will be beneficial when doing learning plans retirements.Also, it will be good to have the same CSV Export functionality for Learning Plans as for courses, that provides a file that shows the content available and that can be use to update learning plans through the CSV course assignment.

Curious if anyone would like to share their experience on how they solved for prioritizing recommended v. required content for learners in the platform.We have received feedback from groups of more active learners with a large number of cards in their ‘My courses and learning plans’ that it would be nice to have a visual color scheme to differentiate course statuses.  Similar to the idea outlined here: Course cards status formats | Community (docebo.com) In testing, we have found that updating the colors section in advanced settings for ‘Confirmation Messages’ can address this, but also impacts the color of the search bar? We are of the opinion that managing these changes with CSS introduces risk that they will break. 

Anyone who currently has Coach & Share or is considering purchasing it, please check out the details on the Idea titled - "Invite To Watch" Disable option - where any learner has the ability to send mass notifications to ALL learners in your platform. There is no way for us to disable this feature, so if you are using Coach & Share and not aware or are considering purchasing it, please check out the Idea and upvote it in hopes that we can get some movement to get this changed. Thank you!  

Since the changes Docebo made in January 2024, we now get errors when trying to use the ‘Send Email’ function. To elaborate: it appears this function is pulling the ‘from email address’ from the ‘user email field’ rather than the ‘email sender domain’ field for our subdomain. We opened a ticket and the response from Docebo was the sender would need to manually update their ‘from email address’ when using this feature which makes this feature too tedious to be useful. It would be helpful if we could configure the default ‘from address’ to match the ‘email sender domain’ without impacting SSO which is based on the apex domain. 

This feedback is regarding the new SCORM player. The new player is too busy. Too many buttons and places to click.It requires more clicks to start a course. Improvements should make it easier to start a course, not more difficult. After clicking the start eLearning button, the user has to click another start eLearning button. The second click is just wasted time and an extra click. Especially since there is still another start/resume button to click after this!The learning plan page header is way too big. The main feature of interest on this page is the list of courses, not the header.The right side of the learning plan page is wasted now. Especially the learning plan details (Does any student need to know the learning plan ID?) The Average time is on the left side above the course list and just duplicated on the right. The “time to complete” information could easily be put on the left above the course list. The progress area takes up too much space and you don’t need a resume training

Hi everyone, I am experiencing issues with the platform, EMEA based. Is anyone else experiencing issues?

👋🏻 Hello, I am hoping to hear about your experience with Questions & Answers or Comments widget on courses. We are not using these widgets at this time but there have been SMEs inquiring on allowing users to ask questions or reach out via the course to set up 1:1 time. Could you share how you use these widgets? Some of my questions are as follows:How do you monitor the conversation? How is the SME notified there is a question that needs to be answered? Do they just have to check the course regularly? Is the person who asked the question notified when someone answers the question? What settings do you have in place? Where do I go to view the settings for Q&A and comments? Anything I should keep in mind while researching? Any advice on using/implementing the widgets?Of course, any other experiences or suggestion you might have are welcome!!  Thanks community!Courtney 

Hello. It would be great if there were buttons directly on the tabs for Catalog and Learning Plan to “Assign to”, rather than having to click the + icon, then find the option in the dropdown. The Catalog tab would have an “Assign to Catalog” button and the Learning Plan tab would have an “Assign to Learning Plan" button. If you want to leave the options to do this in the Add Button, that’s cool. But at least put the buttons directly on the tab would be great. Saves mouse movement and one less click. See attached.  

Hi All,I know we have the ideas section, and occasionally a docebo employee will post a reply, but is there anyway of us seeing a definitive roadmap, or getting an official answer on when things will be updated/rolled out?  I see the release radar posts and am also disappointed about how little is being released, or less important things being release, and the big tickets items never appear.  Specifically i would like to know when/if the following things are being released:*optional learning plan courses*ability to retake same ILT course*ability to retake e-learning course but completion date get updated with new date*Ability to renew a course direct from the course page*ability to book on multiple sessions of same course*ability to click through learning plans in ‘my activities’ to see detail*ability to organise notifications in a better way *ability to notify mangers of a staff member booking on a course*ability to hide course materials from search results I think the response of ‘it

Good morning everyone.   I have been talking with a few key people in Docebo and after many conversations it has become clear to me that the Product team is not getting a full picture of what key improvements and features are needed by many of their customers.   I would like to start a Sub group that is made up of a broad range of customers from various markets where we can identify what features and functions we need to have the Docebo team work on.    These can be anything from key functionality to bug fix to filling out partially developed functionality. We would need to come up with a list of things we believe should be worked on and in the order of their importance to the overall platform.  We should put together use cases and benefits.   Once we have this then we should sit down with the development team and explain each one of them and show a fully thought out solution and not just a quick fix. I believe that this will help the Docebo product become more stable and more competit

Hi, i have gone through a process of creating sessions and events via an upload.  I have then created the CSV for Enrolments into those sessions.  Is there any way of marking them as complete (on the correct date of the session/ event) in bulk rather than manually by an event or session at a time?  It is important that the completion date is the correct date.

Just a quick suggestion for @Adam Ballhaussen @erin.brisson and @elliott.vickrey I’m not sure if this is possible with Insided, but it would be great if the site header could be fixed in place so that it stays visible when scrolling down the page. Currently you need to scroll back up the page to create a new post or jump to one of the other items in the header.Docebo Community Header