Let's Talk Shop

As learning professionals, we can’t hide the fact that we love to nerd out. Ask questions and start conversations around training, course authoring, LMS administration, certifications, curriculum development, you name it!

  • 217 Posts
  • 893 Replies

217 Posts

jenniedinh
Docebian
jenniedinhDocebian
posted in Let's Talk Shop

Collecting user feedback

Hi! I’m curious to hear how others have gone about collecting feedback from their users to understand what is working and what can be improved in their Docebo learning portal - from the learner’s perspective (referring to the overall experience rather than course content). Do you do this within or external to Docebo, and what does the process look like? Do you find this to be an integral piece contributing to long-term engagement and retention on the platform? Thanks!

11
M
Novice III
5 months ago
Talitw
Novice III
TalitwNovice III
asked in Let's Talk Shop

Docebo custom skills without Discover, Coach, and Share

Hello! Anyone been able to get custom Docebo Skills to work? We’ve been exploring Docebo Skills as part of a new strategy in bringing relevant content to our learners. However, I have not been able to get the custom skills to populate the AI channels (default and created) when following the instructions in the knowledge base. Has anyone had any luck with custom skills? We don’t have Discover, Coach, and Share, but are not planning to include any informal content so this shouldn’t be an issue.  Thanks!Tali

0
Talitw
Novice III
5 months ago
luca.rossi
Novice III
luca.rossiNovice III
posted in Let's Talk Shop

Creazione di una Sales Academy

ciao a tutta la Community!mi chiamo Luca e sono il PM Academy per Colombini Group, settore arredamento.sarei molto felice di confrontarmi con qualcuno che ha esperienza in implementazione di Sales Academy all’interno della propria struttura, se vi fa piacere!grazie mille a tutti!L Translation:hello to the whole community!my name is Luca and I am the Academy PM for Colombini Group, furniture sector.I would be very happy to talk to someone who has experience in implementing Sales Academy within their facility, if you like!thanks a lot to everyone!

4
luca.rossi
Novice III
5 months ago
Stephanie Dreiling
Helper III
Stephanie DreilingHelper III
posted in Let's Talk Shop

Comslider and why you need it!

Hey all! I want to share an experience with you that came as a result of shared information in this community!  A while back there was a post about homepage layouts and @Salvo posted a video of his home page and spoke about a program that he uses called Comslider!I was blown away by how beautiful, engaging and inviting his platform was but doubtful I could accomplish the same (I have no programming/marketing experience...or natural ability, plus my budget is small). Anyway, I decided to look into the program he mentioned (www.comslider.com). I used their free trial to create a new and interactive slider for our Supervisors Home Page. GUYS! It was so easy! I used free images on Canva to create the background for the slides and customized a Black Friday Template with my own platform content and seriously in less than 20 min I had a fully functional slider! AND get this! A subscription for the features I needed only runs me $40 a year! I immediately upgraded at the end of my free trial an

22
dklinger
Hero III
5 months ago
dklinger
Hero III
dklingerHero III
asked in Let's Talk Shop

Been away for a little and Docebo Connect

Inspire 2022, Annual Compliance Campaign, and personal stuff has made it harder to feel like I can sneak a cycle in with yawl.But know that I am missing the engagement. I feel like being away too long I am gonna lose track with what’s going on.We are embarking on a Docebo Connect integration with our data viz package…if anyone wants to chat about it happy to.I think one key detail is being able to “break” the “API” wall (when it comes to calls per hour) with Connect….I am looking forward to visualizing data in near real-time in MS Teams with our Power BI module….    

1
Bfarkas
Hero II
5 months ago
T
TanilleSmithNewcomer
posted in Let's Talk Shop

Templates created for course approval

Hello 1st post,  Do any of you have examples of templates that you have used to approve content elements before they are uploaded to Docebo?  I have a number of departments that may want to upload courses and since there are so many elements, course outline, objectives, possible survey, certificate, testing and more.  Plus all of the settings that are available on a course: For example:Enrollment options, timing options, sequetial or not and many more. I am looking to have a checklist/template that must be filled out so everything has been considered and is in one place so that the course can be uploaded by my very small team quickly and tested. We do have Discover Coach and Share -  but this is for actual course contact- although it may be shared it will be required in certain learning paths. Thank you in advance,Tanille 

0
T
5 months ago
Annarose.Peterson
Hero II
Annarose.PetersonHero II
posted in Let's Talk Shop

Best Practices - Managing Pages and Menus

I’m in the middle of doing some page updates/cleaning up and I am stuck trying to figure out which single menu a page is associated to and I’m stuck jumping between menus trying to figure out where it lives. This made me realize - we need to adopt some best practices for page and menu management!Does anyone have any tips they would like to share when it comes to organizing and tracking which pages are associated to which menu? 

5
Bfarkas
Hero II
5 months ago
dklinger
Hero III
dklingerHero III
posted in Let's Talk Shop

xAPI - curious of your findings

Happy Friday to ya.A question out to the folks that are using the xAPI format for bringing in courses.We are running through our annual compliance over here on the East Coast and are running into what I can only describe as the normal amount of issues with SCORM courses. My finding with SCORM courses is that it is stable - but SCORM can be finicky format - it needs pretty constant communication with the LMS….and when a person walks away from their workstation...well there is always a risk with the LMS going out of session compared to the course remaining open in the browser - which is a common one that we find ourselves troubleshooting as folks put stuff down and then repick it up alot during this season.Sometimes we have to do something special to put the course back on path. Other times - the course gets into such a funky state? We find ourselves needing to intervene heavily with the user experience.We did do the typical LMS troubleshoot already to support SCORM. Session times before

3
Bfarkas
Hero II
5 months ago
M
Novice I
mhigbeeNovice I
posted in Let's Talk Shop

Creative ways to capture learner response to impact of trainings

We are looking at capturing the personal impact of an enterprise-wide learning initiative. We’ve discussed having learners upload video messages to capture the impact on individuals. Wondering if there are any other creative ways people have used to capture learner responses to training impacts?(If anyone has figured out how to batch download assignment responses would LOVE to hear from you.)

0
M
Novice I
6 months ago
steveninfinger
Helper III
steveninfingerHelper III
posted in Let's Talk Shop

Unofficial Docebo Community Roundtable #2

The first Unofficial Docebo Community Roundtable was met with 15 engaged participants, and created a 50% spike in voting that week so @dklinger and I would like to keep the momentum of customer voice going with another roundtable! This time we'll be focusing on Course Management. We want you to come:Ask your questions Share your knowledge and experience Help create a user story that includes recommended future state functionality that helps multiple customersWe’ll share more in the coming weeks, but what you need to do now is open your calendar and reserve Friday, September 23rd from 10:00 to 12:00 pm (ET) to join us as we network and collaborate for a better customer experience.Looking forward to seeing and hearing from many of you!

21
Bfarkas
Hero II
6 months ago
T
Novice I
tsundeclayNovice I
posted in Let's Talk Shop

Payment gateway recommendations

We are looking for advice regarding payment gateways. We are located in Canada and may be selling courses to clients in different provinces (with different sales taxes). We will require credit card payments only, no POs or alternative payment options. In the past, we have used Chase and Bambora, but neither of these has an integration with Docebo.Any recommendations for a payment gateway that is reasonably priced, easy to administer and reliable?  

1
Bfarkas
Hero II
6 months ago
dklinger
Hero III
dklingerHero III
posted in Let's Talk Shop

Docebo Inspire - is there an opportunity for a fireside chat with product? a roadmapping session into 2023?

We need a little something - I don’t mind catching up with peers or delivering a talk…but is there an opportunity to meet with “product”? Like product management that can take some feedback back home? It is a little hard to tell from the agenda if something like what I am describing will be available.Can someone update the title please? I do now how to spell..but that is what I get from working on the site while on a mobile device browser.

3
Bfarkas
Hero II
6 months ago
jdclark2
Contributor II
jdclark2Contributor II
posted in Let's Talk Shop

Problems loading SCORM courses with Firefox

Hello all!  I have recently pushed out our annual compliance training to 11,000+ of my closest friends and colleagues, and I’m getting reports that certain courses (created in Articulate Storyline and exported as SCORM files) will not load properly.  They just get a blank screen where the loading indicator just spins and spins, but nothing ever loads.  This seems to only happen to users who are using Firefox as their browser, but it doesn’t happen to all Firefox users. When they switch to another browser - usually Google Chrome - it works fine.  I have done some testing, but I’ve not been able to duplicate the issue.  Has anyone else had trouble with this?  

3
dklinger
Hero III
6 months ago
steveninfinger
Helper III
steveninfingerHelper III
posted in Let's Talk Shop

The Cool Kids Like a Roundtable

If you’re free between 10 am and 12 pm ET this Friday, join @dklinger, myself, and some of the top minds from this community for our 2nd unofficial community roundtable! You can find out more about the topics and how to access on the original post.  

3
steveninfinger
Helper III
6 months ago
gstager
Hero III
gstagerHero III
posted in Let's Talk Shop

Kirkpatrick Model

I am curious to know if anyone in the community ventures into the realms of Levels 3 and 4 with their training programs that are delivered to non-employees where measuring behavior change and results would be even more complicated than with your in-house personnel.If you are - what sorts of strategies do you use to gather that data to verify training effectiveness?

1
Bfarkas
Hero II
6 months ago
Ahebert
Contributor II
AhebertContributor II
posted in Let's Talk Shop

Adding Coach & Share channel or assets to an LP as a widget for continuous, optional learning

My apologies, I tried to post this as an idea but the page just would not post it and kept giving me a “something’s wrong” error.I don’t know if this has been brought up before, and if it has, please feel free to merge this idea with the others. One of the things that we are really trying to encourage in our learning strategy going forward is the idea of social learning. Sharing with others, and having those Coach & Share activities be an integral part of the learning journey. It would be really great if inside a learning plan, we could add at the bottom a Coach & Share channel or link directly to some assets related to the learning plan they just completed, as extra learning and extra content for them to explore. Think of it, if you will, like youtube, where when you finish watching a video, you can see other recommended and related assets on the side for you to continue watching. Currently, there are a few widgets that can be added to a course shell or to a learning plan, but

0
Ahebert
Contributor II
6 months ago
lrodman
Helper III
lrodmanHelper III
posted in Let's Talk Shop

What are best practices for a segmented help-and-tutorials channel and catalog?

By segmented I mean end user tutorials and power user tutorialsPower users in my platform get everything but deletion powers. Currently I have two catalogs feeding into one Help channel. I have one auto-enroll LP that needs to be segmented as well. Am I doing this smart/right? Also, is there a way to create an auto-updating group of all power users? I’d like to have a way to (easily) check that all people marked as power users in Docebo are in the right group defined by roles (a user additional field that segments people)

2
lrodman
Helper III
6 months ago
tschoone
Helper I
tschooneHelper I
posted in Let's Talk Shop

Design - Ideas on using Pages, Learning Plans, Courses, and Folders to best organize and support Learning

I am curious how others organize their learning material to best support learning.Here is my scenario: Large amount of learning resources (videos, slides, PDF, quizzes and certification exam) Multiple audiences with different requirements (NEW vs Experienced but new to company vs. Returning)My objectives are to organize the training to:best utilizes adult learning theory to support actual learning and adoption keep it structured and well organized Not have a list so long that it becomes intimidating or discouraging at any given point make it audience specific  A New inspector with no experience and needing everything gets what they need in the order they need it An EXPERIENCED inspector only gets what they need, without all of the foundational material A RETURNING inspector who previously completed the training only gets UPDATE material (what has changed in the past year?) I think I could use the following but would like others experience and ideas so I don’t create something unnec

2
dklinger
Hero III
6 months ago
F
FrancisGaglianoNewcomer
posted in Let's Talk Shop

Preventing screenshots / saved images of PDFs on courses & discover, coach, and share assets

Has anyone had any success eliminating users from screenshotting assets or allowing them to “right click” and save down an image of a PDF page?We would like to eliminate the ability for our users to download copyrighted material that we don’t want to be distributed outside of the platform.

1
Bfarkas
Hero II
6 months ago
K
KaroNewcomer
posted in Let's Talk Shop

Translations into multiple languages

Hello Community :) I see that there have been several conversations apropos of translations, although I though to reopene this topic, because as we know, technology is rushing forward. :) My challenge: we create courses in RISE and translate them into 28 languages. We are currently using agency. We are satisfied with the quality, unfortunately it costs a lot of time and $$$. My question is: how do you translate your courses? I'm looking for Best Practice/trix/hints; maybe there are some novelties on the market on this topic? Thanks in advance! 

2
Bfarkas
Hero II
6 months ago
C
Novice III
CeeeeNovice III
posted in Let's Talk Shop

Have you ever merged e-learning platforms? Please share your experiences!

I’ve been looking through the forums, and while we’ve been discussing splitting platforms, I haven’t found any thread on the opposite topic: merging platforms.My company is currently going through a merger, and this also means merging the e-learning platforms. Our platform is used by end customers, resellers and internal employees, the other environment by end customers with a focus on certification. These are the key challenges I currently see:Merging the users, ideally keeping learning and certification records intact Merging user authentication methods (we currently have 4 different ways that people can log in) Creating re-directs as content will have new URLs Moving content from one platform to another (also an opportunity to review and prune existing content) Recreating pages and creating a new unified user experience that doesn’t alienate existing usersHas anyone of you merged two LMS? Not necessarily because of company merger but consolidating multiple LMS within a company? How

0
C
Novice III
6 months ago
P
Docebian
pmoDocebian
posted in Let's Talk Shop

Avalara + Stripe - Share your experiences

I’m doing some research on ecommerce providers and 3rd party solutions and was curious if any community members would be willing to share their experiences with using the Avalara stripe integration to manage their tax remittance. In particular I’m curious about the following: Does the integration take the tax out of the sale price (Example 100 dollars sold and 15 of that is removed for tax burden) or does it add the tax on top.  If the tax is added to the total does the receipt that’s returned in the LMS contain that information?  Any gotchas or considerations with this particular integration?

0
P
Docebian
6 months ago
steveninfinger
Helper III
steveninfingerHelper III
posted in Let's Talk Shop

How are your data refreshes doing?

Hey community friends, just curious how your nightly data refreshes are going? We implemented in November ‘21, and our daily data refreshes ran consistently. Our daily reports triggered around 4:30 am ET. Since June/July, they’ve started triggering around 6 am, and then 7:00-7:30 am, and for the past week or 2 we have to use our manual refresh every day. We submit a ticket every day. So far the only responses have been the new Data Lake v2 in September should help itchange our time zone so the refresh doesn’t start at 12:00 am our time, but “earlier” Neither response (in my opinion) is helpful. I find it really curious that the data started delaying by 3 hours each day, then stopping altogether. I’d like to know if others have noticed the same and this is a system wide issue, or if it’s just our instance.We’re already working it up the chain to get better answers, but hearing from other orgs will help us understand the case we’re building. Thanks!

7
JenniferJames
Contributor III
7 months ago
lrodman
Helper III
lrodmanHelper III
posted in Let's Talk Shop

Does anyone have a course teaching their power users about the Docebo Community ideas page?

I’d like to empower my power users (ha!) and perhaps later even my end-users by educating them about the relationship between me and Docebo and how the Ideas portal works. Has anyone authored a course about this?

5
Bfarkas
Hero II
7 months ago
Annarose.Peterson
Hero II
Annarose.PetersonHero II
posted in Let's Talk Shop

Partial Service Disruption?

I see on https://status.docebo.com/ there is an active incident?  Is there additional information about cause, and possible eta on a fix?

11
lrodman
Helper III
7 months ago

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