Let's Talk Shop

I see on https://status.docebo.com/ there is an active incident?  Is there additional information about cause, and possible eta on a fix?

Folks,Every day when I go into our instance of Docebo, I start off like (I am guessing just like 90% of you) most of my inquiries about users in the Users Interface. Getting details about users from the 30000 foot level (about how many are at an active status in a branch) down to the 100 foot level is doable, but at times? Feels less than elegant. I mean don’t get me wrong. I can get to it. But at least two things needs to improve.Help carry the voice of the customer to product folk with voting up these ideas that seem to not be gaining traction:Without a doubt? Your admins will love it if they come down the path. Vote these up and tell them that @dklinger sent ya.🤣🗻🍅

We need our Course developers to understand what the impact is if we upload new content to a course and I am looking for ideas as to how to explain this to them. We need them to understand how changing a PDF to an elearning for example will effect the course and a learning plan in terms of course completions. Does anybody have any ideas for the best way to present this information?

Does anyone have experience integrating scenarios created with the Scope AR Worklink application into training materials in Docebo? We are authoring augmented reality scenarios using Worklink for servicing our products and figuring out the best way to add them to training.

Hello,Is anyone able to share survey questions that you’ve posed to your customers who are using Docebo to learn how to use your company’s product? I’m looking for questions that get at blockers and the reasons why customer engagement with education content may fall off after a certain point in order to drive improvements.Thank you,Janice

Maybe someone will learn from this travel.For the first time, I got an error back that a file may be corrupt and was going to be repaired from a Docebo custom report. I paused to consider what I was doing differently. The only thing that I could think of is the “/” made Excel uphappy.“IT - Jira and MS Exchange / Teams Training”Was truncated to _Teams_Training in the .zip file.The lesson? Maybe? Don’t use “/” in your naming convention with reports.Are there other special characters we should be avoiding?When should we be avoiding them? With what operation???  

I’m ending up with dub tracks that are 25% too long in terms of time.  Seems to be a platform or workflow (user error) issue, since even if I set my dubbing voice speed to 3x, I still end up with dub tracks 25% too long in seconds. Other than that, it’s amazing!

Hi Community,Does anyone or any of your organization ask for CNAME record (Host Name and Alias to) when setting up DKIM in your DNS settings? Any comments or sharing of your experiences with DKIM would be appreciated. Thanks!

Part of the Design of Learning is knowing the endgame. In other words - what do we need the learner to know after the training is complete?This often appears in the form of a learning objective.How do you come up with a learning objective?Consider these two examples.Caring For Your New PuppyLearning Objectives:Understand how to care for a puppy. Caring For Your New PuppyLearning Objectives:Given a puppy and several common scenarios, teenagers will correctly choose the best care response 90% of the time.In the first example, I think it is fair to say we want our learners in this course to understand how to do that but how do you measure that? Do they truly understand or did they simply regurgitate some content? Is a quiz good enough? Have you seen these kinds of objectives before?In the second example, you can get a better sense of how that measurement will take place. A learning objective such as this one will not only help the learner know what is expected but I would argue that it wi

Morning - when going into peoples summaries, we are getting an unusual error for the first time. Anybody else seeing this???? 

I’m working on creating a prototype page for a client...similar to this.  (Their design they would like) I’m getting closer and closer (please be kind...still a work in progress), however I don’t like the way some of the widget especially the WYSIWYG widget as I’m placing images and then linking to various areas (channels, learning plans, catalogs). I could be just over complicating but how to not have soo much white space and boxy look. Stepping out of my comfort zone and getting more familiar with what more Docebo can do.  

Is it just me or is the New Reports framework much worse than the original old reports framework? In New Reports in order to get real time updated data you have to refresh the data then wait for up to two hours. In New Reports if you want to export data, after refreshing and waiting in step one above, you then have to wait longer for an email to arrive. Once that email arrives it then makes you click on a link to go back to the platform to download the report. The report then is a compressed file regardless of what size the actual file is.  In New Reports, there really aren’t any “new reports” per se. Ok yes maybe a couple but hardly what I would call new over the old.What was the intended upgrade or incentive to transition for old reports to new reports? Please don’t tell me that it’s all about having the ability to do custom column sorting or the addition of maybe a couple new filters. In my opinion, the reporting capabilities are lacking tremendously in the platform. And the New Rep

Hi!I am wondering if there is a way to have a link on one page that leads to another page?If that doesn’t work is there a way to add a tab at the top of the page area that would lead to another page?  Like where the arrow is in this image…  Any help anyone has would be awesome!  Thanks! 

I guess I would say that I have always been a fan of a Backwards Design approach.The process essentially goes like this - Start with the end in mind.What is the desired objective of the training? (Need to Know) How does the learner show they have met the objective? (Assessment) What experiences does the learner need to best prepare them? (Content)So once I know what it is that the learner needs to know, (1) it is time to identify what sort of proof that the learner can provide which will serve as acceptable evidence that they have gotten what they need to know. In many online cases, it is a quiz but is that the best form of evidence? I have some courses where I ask the learner to submit a video of themselves performing a variety of tasks while explaining the process, submit photographs of themselves holding things they have created, or perhaps upload to me a configuration file of sorts. (2)In my training - I sometimes offer two “tracks”.The first track is to simply consume the material

I was invited to talk about our travels with getting our learning system going and where we are aiming towards. An open note - this is going to be less of a Docebo-centric discussion and more concentrating on best practices, establishing models, and how to get a centraized learning function going at an organization in a bigger way when you have a blank slate to work with.If you are curious, stop by for an hour. For those that heard me at an eSkillz talk earlier this year, aspects are going to be replayed - because I can only change the story so much. The talk takes a moment and connects the use of Go1 content in the mix of standing up curriculums for people leaders and individual contributors.https://lnkd.in/eX53uQ7G

Evening,There was a thread that started to answer a question, and it actually helps me to understand how to handle “severe” structural changes for a SCORM course when I should consider hiding and showing training material related to a course.@lrnlab described a model where he hides the older training material and adds a brand new training material to the system - thus preserving the older completion data...this is neat and will definitely serve its purpose to help us manage learning objects moving forward.BUT I am curious - we were thinking of leveraging a learning plan that we slowly add courses to it so that we trickle a curriculum. Admittedly, the content is actually not ready for the courses as of yet, the roadmap for said courses is in good shape (pretty much)….so in theory we can lock up course shells until it is available.That said - has anyone slowly added courses to Learning Plans overtime? What was the implication to the Learning Plan? Did it change back to in process when a

This image comes from one of the many marketing companies that monitor browser usage across the internet. Where I love that we are here? For folks that made strides in the industry in the 2010’s? We took a beating to get here.Here are some plain facts about this - but would love to hear you add any thoughts.- Chrome used to be called a consumer browser. Some may still say that. But two out of the three most popular used browsers are based on Chromium today.- Safari is still based on WebKit…and is popular because of the Apple brand and those millions of iPhones that are out there.- At least in my industry folks are still consuming eLearning today more at their desktops with a little less that 6% consuming from their phones.- The death of Adobe flash left scars on many in our industry with a full EOL in late 2020 (honestly browsers were moving us earlier away from supporting flash based eLearning).. But it has been a breath of fresh air to be working with HTML 5 as a ubiquitous format fo

Most folks are doing calls to action on their own pages using widgets - but modal popup windows can be extremely helpful for all sorts of experiences. So I started an idea.Just making sure everyone knows what I mean? A modal popup or box is an overlay experience in an application in the shape of a window. In the older application days (and it is still used honestly) a web developer would make a whole new window. Because of more modern design and CSS, we can make a div give a similar experience. If you think a picture is worth a thousand words, take a spin over to https://www.w3schools.com/howto/howto_css_modals.asp and press the Open Modal button. Or just take a peek here...We so need something like this that we can control….Many times we have applications that can dismiss those modal windows after a user clicks an ok button….and not stress the user experience for return customers. Other ones force the popup to be persistent (as in it would be something that you cannot dismiss).Wouldn’

Docebo Community, go ahead and block your calendars and let’s get together!  Friday, June 17, 202210:30 am to 12:00 pm ET@dklinger and I would like to facilitate a community roundtable with a focus on sharing ideas in the Community and voting them up. Do you have an idea you’ve added that could use some more love? Bring it! Have you seen someone else’s idea that you loved and want to express that love in the form of getting others to upvote it? Bring it! Do you have an new idea that no one else has submitted. Guess what. I want you to go submit that idea and then bring it! This event is for anyone able to attend, and the concept is simple: Quickly, share an idea from the community for an audience of participants that can go in right then and help upvote an idea. The only thing we need is you and your ideas. The more of you that attend, then more ideas to share, then more voters to vote, then the louder the customer voice, and more opportunities for more improvements that benefit the ma

We are looking at going global and need to think about how we support training with global regions if we allow them to create their own course catalogs/courses…  Can we lean on Docebo’s Community, Knowledge Base, and University?  

I need to add verbiage above the username and password to say ‘All Internal Employees, please click the SAML SSO button to login to your training. All external users to Panasonic please enter your username and password. ’… Or something link that.  I can’t find any language or guide to show where to put this to add this type of text. Thanks

As a system administrator, I often get bogged down in responding to issues instead of taking a more proactive approach for preventing problems, but I want to change that.  What are some of your suggestions for best practices around ongoing system maintenance?  Here are a few that I thought of:Ensure that data feeds are running smoothly.  Review error logs and work with appropriate parties to resolve issues. Follow up on outstanding tickets. Regularly review user information for the following: Missing data  Duplicate user profiles Admin Accounts – Review admin accounts to confirm that admin level access is still warranted.  Power Users – Review power user access to ensure that permissions are appropriate for the User’s role.

I would like to know if anyone is selling subscription “access” to their LMS platform. I know Docebo can be set up to sell courses and catalogs but we want to actually sell an annual subscription to the platform itself and all the content within. We have courses but our real value is in our content - hundreds of resources to be used by teachers in the classroom. Most users come for the content, not necessarily the courses. Here’s a little more background. Our users are school districts and afterschool providers that use our content to learn about SEL and how to implement it in their classroom or program, and get tools and resources to use with kids. Currently we use a “direct sales” model and new users are added/imported manually with their expiration date. The annual subscription/renewal is all handled outside the system manually. We’d like to implement a SaaS- like subscription model where we sell various levels of access for an annual subscription fee - like organization access (wit

I am playing around with how an onboarding plan is set up, and one of the features of a proposed onboarding plan is to have live events scheduled to supplement the e-learning content that is being delivered.My first thought went to the Web Conferencing widget, but I realized it was depreciated, or being depreciated, so we can no longer use it.  I know that the VILT course type is set up to support all training material types, but the problem with the layout of the VILT is that it puts the emphasis on the live session (which in most situations, that should be the case).  In our use case, we want to put the emphasis on the e-learning materials and have the sessions secondary to the content because the users are not required to attend a specific session.So my question to you all is, were you using the web conference widget and have you done some sort of work around for this?Also, if you weren’t using the widget, and have some ideas, please feel free to post below!

Hello good peeps. We still have more seats available for the community roundtable event. Seems like we are below a true community quorum? We would be happy if we could get 20 to 25 of yawl to show up. As my daughter says that would be “truly awesome sauce”.A link to the details of the event can be found here: