Product Q&A

In the My Dashboard > My Team page, what is the CSS code to hide the "Checklists" tab and the "Remove from Team" options?

How can I make the location of a hybrid ILT session on My Learning both a classroom and a meeting link so they have the option of joining in both formats depending on preference? This will be an extremely large event which means we will not be able to get large enough rooms for all to attend in person so we would like to present them with an option and to be able to receive RSVPs to invites in line with these options so we can collect the data on the LMS. Failing that, what do you think the best way to approach this might be?

Hi there, Wondering how other companies are addressing the following situation.We currently pull our information from Workday for our learners. However, we have a group of employees that are not part of this main system of record. They are agency contractors, franchises owners or members of the board. How can we have these employees on the Docebo platform? Would it be something similar to how we are getting this information in Workday?  Thank you! LD 

Im wondering if there is a way on a ‘Viewer - Asset details’ report ( or any other way/report) to include users that have zero views of specific channels. Reasoning is to supply leaders with reporting on users yet to take advantage of available assets and to find what percentage of users have viewed in various branches

Hello, we are trying to create a course for a state licensing board that requires the user to answer security questions periodically to ensure that the person taking the course is the one that actually signed up to take the course. Does anyone have any ideas the best way to create and generate automatic security questions based on the learner’s initial registration? Or does anyone have any other thoughts with how we can ensure the learner taking the course is the actual learner (i.e. verify their identity)? Thanks in advance!!

Currently we have an integration from SFDC to Docebo to create a training subscription. This process creates a branch and transaction with the term start/end date. It also allocates the number of seats sold as managed seats.The system allows user to consume their training courses even after the subscription term has expired.  Does anybody have a solution since Support doesn’t have one for us and we are out of compliance. This is also triggering an operational expense on our end when users consume training after expiration. 

Hi community! My team is at an impasse, trying to decide the best way to get content from our SMEs, into Docebo. Originally, we would have all SMEs send content to our LMS Administrator, who would then review, upload and configure the course and/or Learning Plan. However, as we think about scalability, this doesn’t seem like a sustainable solution. Is this something others are facing? What are some viable solutions? We’re considering having SMEs upload to the CLOR with Power User permissions, and then the LMS team configures the content into courses/LPs. Another possibility is to adequately train our SMEs to upload their own content, again with Power User permissions, and then have the LMS review. What are others doing? Pros/Cons to your approach? THANK YOU!

TL;DR: 6 month program with e-learning and ILT requirements biweekly. How should I set it up?--I have a program,  set up as a Learning Plan, that includes a number of instructor led sessions. The learners need to attend a session every other week on Monday, Wednesday, or Friday. There are required e-learning courses that need to be taken BEFORE attending the equivalent ILT session.What I initially set up was a course per week, with the training material - e-Learning and then 1 event with three sessions. Here are the problems I’m having and would love your advice:The learners want to block out their calendar for the next four months of class, but if I make the previous class a pre-requisite to the next one, they can’t get to the session information to add it to their calendars. I don’t seem to have any ability to control the training material in an ILT class. I can’t force completion to be based on BOTH attending a session and doing the e-learning.  I can’t force the order of completion

Hey all,I have an Integrations Team who has been working on exporting Docebo data and importing into PowerBI. After several months of working on this, we found an issue that we can’t seem to overcome and are looking for assistance. I’m reaching out to the community before I go to support because I figure there might be some smart individuals out there who already encountered this. Here’s the scenario:A Learning Plan is created and Courses Alpha, Bravo, and Charlie are added. Data is exported into PowerBI, and the “Learning Plan Courses Table” shows courses Alpha, Bravo, and Charlie are all associated with the Learning Plan. One month later, courses Alpha and Bravo have been deprecated, but Delta was added. All users who were enrolled in the LP when Alpha and Bravo were in the LP are still enrolled in both courses -- we’ll call these users Team 1. When looking at the “Learning Plan Courses Table”, the Integrations team still sees Alpha and Bravo associated with that LP. This should not

Is there a way to call the users API and have it return all users that have their lang_code = null?  

I was hoping someone could help me with a question we’ve been struggling with.It seems at some point around February most new users were no longer being updated with a ‘direct manager’ field despite providing this information in our daily FTP user upload. I wonder if something changed in the backend that severed this link between users in the system. The strangest thing about it is that it doesn’t seem to happen to all new users, just a vast majority starting from around this date. I’ve looked everywhere and I can’t seem to find the culprit in our CSV upload settings or user provisioning. Has anyone else encountered a similar problem? Thanks for any advice!

I’m having some trouble getting my users to be able to see their certificate… We added certificates after the fact and I have about 150 folks who need a digital copy of their certificate…  I manually awarded the certificate for upon completion of a learning plan.. but the download certificate is not showing up…  Any idea what I should do? Anyone else having this issue?   

I am trying to follow the documentation for getting an API token. Specifically follow the Resource Owner Password Credentials Grant Type but when I run my code I’ll get a 200 response with an empty outputHere’s my code:import requestshttps://<yoursubdomain.docebosaas.com>/oauth2/tokenfiles = { 'client_id': (None, <client_id>), 'client_secret': (None, <client secret>), 'grant_type': (None, 'password'), 'scope': (None, 'api'), 'username': (None, <user>), 'password': (None, <password>),}test_post = requests.post(url=credentials_url_endpoint, file=files)Any feedback on where I am going wrong or what I should try next?

Hello,We are going to begin using Docebo at my company soon. We publish many SCORM courses from Storyline, and for most of them it makes sense to select “Completed/Incomplete” under “Report Status to LMS as...” Our current LMS doesn’t register whether a course was passed or failed, even though that would have been a nice option for our tests. Since we’re moving to Docebo I need to know what the option are: how does Docebo treat each different LMS Reporting option? In particular, does Docebo register something as Passed or Failed? There are four total options:Passed/Incomplete Passed/Failed Completed/Incomplete Completed/FailedScreenshot attached. Thank you in advance. 

I’m aware that we can disable My Skills functionality completely to get rid of the pop up saying that you need to add your skills to your profile, however, the thing is… we want to be using My Skills - just without the pop up.The unfortunate thing about it is that after you finish adding your skills, you get redirected to All Channels, which is also something we don’t want - especially for new users, who see this pop-up as the first thing after they log in and then get redirected to a page that is not even our home page (and is generally not in use).Is there any way to disable this pop up using CSS or something else but without disabling the My Skills channel?Thanks!

Hi,I have multiple users who are experiencing the same issue:Rise course was started I, instructional designer, loaded a new version Rise course was started again, and now it’s a blank screen.Users have cleared cache and closed and reopened browser. I replicate the issue when I log in as the user in their accounts on my computer, where I don’t experience the issue.  Can I clear server-side cache? What options do I have? Preferable ones that don’t requires the learner to redo all the course content.  

Hi has anyone leveraged this:https://help.docebo.com/hc/en-us/articles/4408352796434-Using-QR-Codes-to-Access-Learning-Impact-Questionnaires-and-Mark-AttendanceI am curious about the marking attendance component - where a person can scan a QR code and get access to the attendance sheet...this seems ingenius and puts it in the hands of people attending to come back in and mark themselves as attending...that said? It also seems like it is only available from the learning impact side of the product...which seems like it is a disconnect to me.Any way to have users mark themselves as attending via the same mechanism without buying into Learning Impact??????

Hello!I am wondering if anyone is experiencing issues accessing ILT & VILT via the Go Learn app?As an organization, we are trying to offer more flexibility to our members so I started testing and I cannot make it to work. I followed all the instructions listed in the knowledge base articles including ‘Managing Webinar Tools for VILT Courses on Mobile’. - We are using Zoom. I have the zoom app downloaded on my phone--- but I am not getting the notification and the ‘join the webinar’ button to show up on the app. The notifications are displaying properly on the platform and via the email.  I tried setting up notification to display ‘at the time’ of the event and also 15 minutes prior to the event, and still no join button on the app. I know it is hard to troubleshoot from this minimal amount of information but maybe you have an idea about what am I doing wrong? Thank you, Jelena

Dear Community, We tried to upload a mp4 video file of length 6:50 and the file size is 268 MB. When we uploaded the training material into a course, it plays only for 3:20 and the remaining part of the video is not uploaded. When I tried again, it worked fine, but still some of the power users in the system are facing this issue. Does anyone know how to resolve this issue.

Hi,is there a way to target a specific page via custom CSS? Like changing font or hiding stuff only on that page? I thought of using page IDs, but inspecting pages with the browser inspector I can’t find any reference to them.

I’m looking for a best practice to configure ILTs in the system in a way that will ensure that participants register for all classes for multiple day ILTs.The difficulty is that we offer several configurations of ILTs, like an ala carte menu. For example:Class A Class B Class C Class A+B+C Class B+CRecently, we hosted a training with A+B+C, and had a terrible problem with participants not registering for all three, resulting in more people in attendance than expected. Clearly, we could create one ILT that combines all three, but sometimes we need to only offer class A, or class B. Further, we may need to run a report on all participants that have completed any configuration with Class B, for instance. Because they have to register for a session in the ILT, I don’t think creating a learning plan for each configuration would work. Has anyone figured out a solution for this problem?

I’ve noticed the message displayed to a user at login with a simple username/password mismatch seems to be the same as if they have tried to login with a deactivated account.Is there a way to customise the message to indicate the account is deactivated rather than the same generic message for an account username/password mismatch? I would rather they approach a solution to their problem differently than a simple username/password mismatch.I’ve looked in the localisation tool and the translation for the language I use and cannot see a way to adjust, or if there is a specific message I can use to modify.Any pointers appreciated.

Dear community, You might help in my course configuration. I am currently creating a course which aims at sharing best practices to improve one’s learning process. This course consists in a small video, followed by a discussion on the tips that were presented into it. I would like learners to share their best practices right after watching the video but unfortunately the forum only appears below the course description and not after the course itself. I feel it might affect the user learning experience that way.  Here is where the forum appears : While I would like it to appear there :Is there anything I am missing in the configuration settings or it is not possible ? Thanks a lot for your help ! 

Hi everyone, I’m continuing to test the new layout before switching over. I’m hoping to eliminate this “Show More” feature so that the learning plan descriptions appears in full, always.Is there any way that I can make this happen?Thanks, Nicole 

Hello, I am looking into the possibility of using slide converter to upload slides and allow users playing them without the need of download.I gave it a try with slide converter but media in the deck do not play. Is it supposed to work this way or am I missing something?thanks.Elena