Product Q&A

As a newer Docebo admin, I’m working to develop a system of course codes, learning plan codes, certificate codes, and more. However, it seems to me that a course code serves a different purpose in Docebo from certificate code. Is that true?Should we align our certificate codes to run in parallel to the course codes? Do the code fields on different types of resources (courses, learning plans, etc.) interact/interfere with each other?I found this conversation quite helpful when thinking about course codes!Best Practices for Course Code Naming Conventions | Community (docebo.com)

Hi Docebo community!Can anyone confirm if you are able to add an instructor to an eLearn course shell? It looks like the widget is available, but you aren’t actually able to add the instructor name. Thanks,

Hello everyone, Brandon here from the Docebo Support team! I'd like to share this short guide on troubleshooting your SSL certificates for HTTPS upload and how to fix any chain issues you are experiencing.This guide will assume that you already have the HTTPS and Custom Domain apps installed as well as your Certificate, Intermediate Certificate, and Key files after providing a generated CSR with your domain provider. Please see the attachment section below to download the document. Helpful links:Activating and Managing the HTTPS App - Knowledge Base Article

Hi All,I am trying to build a report in Power BI where I have a column “Course Type”. I have to generate sum on a certain column. The other column where I want to put Sumif condition has variation of eLearning (e-Learning, elearning, ELearning - Online etc.) and variation of Classroom (classroom, CLASSROOM - In Person etc.). Is there a way to calculate sum using wildcards like excel? Here is the excel formula which works perfectly =SUMIF($J$16:$J$100,"*learning*",$G$16:$G$100)But is there any similar DAX formula in Power BI? Thank you!

Hi EveryoneI am trying to create a Fill in the Blank test question and failing miserably.  What I am reading in the guidance notes doesn’t seem to tally with what I am looking at on the screen and the screen example is so small and moves so quickly that it is no help whatsoever.  In short it’s driving me round the bend.I am trying to create a question that has just one blank to fill.The guidance states:“Begin by writing the question in the Question box. Below, you will see a plus sign button labeled Add Answer. Click this button to add the possible answers for a single blank in the question, then type the correct answers in the box labeled accordingly.”No idea what the “box labeled accordingly” is so, rightly or wrongly, I have created this: 

We are wanting to create a report that provides details of courses and certifications showing where our users are at in terms of completion.Currently we are exporting a certification report and exporting a course report that we then combine manually.Is there a way anyone has developed to do this easily with an excel template or similar?

Use case: In my platform, Institute, about 100 companies subscribe to our premier service tier and can create courses and learning plans only visible to their own users - along with all the general Institute content. They want to create learning plans including my courses and their courses. Can I somehow enable this without having to edit those learning plans myself (or someone else with superadmin)? Thank you!

We would like to set an e-learning course that allow our learners to view the training materials in no particular order, because of this we can’t set a specific TM as an end object marker. Also, our courses include a survey at the end, and we don’t want to require our users to answer the survey to get a course completion.Is there a way to complete a course with a certain number of TM’s outside of using the end marker? 

I have written a survey for a program my company has developed. How do I assign the survey to be completed after the modules are done? Ideally I’d like it to be the last required item in a learning plan for the person to earn their badge.

Hi,Does anyone know if there’s any way to see who assigned a specific course/learning plan to a certain user? We have our system set up so users can auto enroll in any course/learning plan but managers can also assigned courses/learning plans. When I see on the system that someone is enrolled in a course/learning plan I would like to see if this has been assigned by a manager or this has been self enrolled. Does anyone know if this is possible? I am asking as I would like to see statistics on self enrolled/assigned by manager. Thanks,

Hi, I'm having trouble seeing where a learner is within an overall learning plan. Is there a way to easily see in a LP where learners are? For instance, they completed the first 3 courses but have two remaining, or they are in the middle of the last course?If I pull a LP report, it gives me a CSV that I will need to filter by each course and then each learner to see incompletes. Then I need to go back into each course to send follow ups/reminders to incompletes.A). Is there no way to pull this within the system itself to easily see what courses in a LP aren't complete and then follow up with individuals from there?B). Is there no way to get a Dashboard reports view of each LP? For instance, if a LP is comprised of multiple courses to make up an Onboarding LP, can we not pull up the stats on the compilation of all courses that make up that LP to see overall progress?

Has anyone found an effective way to use the virtual coach? I have worked to try and get it to return good results for my platform and it has returned some puzzling results. I tagged some courses on communication, public speaking and facilitation. When I looked up these terms using the VC, it returned a personal playlist that was locked to me, I tried again and it returned a course on a technical skill that had nothing to do with communication (I looked at the training materials and could not find the words I was searching within the tags or material anywhere. So I asked the coach why it returned this course and it said, “it is robot learning :)”I then tried asking it specific questions on the company that I knew were on materials throughout the company, and it returned incorrect information (for example, was asking about “who is the manager of “insert store here”, and it would return an assistant manager) I know this is a minor issue, but it is wrong information and can caus

Hi everyone,Just wanted to check my understanding is correct about viewing recordings and online ILT sessions.Normal ScenarioLearner enrols in a ILT course and a Zoom session (event).  Learner attends the session and participates in session. That same enrolled learner can watch the recording that was added post session If a enrolled learner missed the session - they too can watch the recordingOther ScenarioLearner did not enrol in the course or select a session but wants to watch the recording Learner enrols in the course but as the session has been held, cannot enrol in it. That learner cannot watch the recording as they didn’t enrol BEFORE the session was heldIf I add the session recording (downloaded as a video file) to the course training materials as a video, could new learners that missed the deadline watch that video still in the same

We have a weekly community call where we present workforce information and new employment opportunities to our community partners. We record these calls and make them available to the partners- we are considering using Docebo to increase the professionalism and the ability to access the recordings and other resources post the call.   What benefits do you see and what potential red flags?  

I have a team in my organization that would like their observation checklists to be “live” documents.  So basically they have a fillable PDF that they want to live on the LMS and they just pull up this same checklist during training that they can save and not have to upload anything or have us build out an actual observation checklist.  Anyone experience this or have any ideas on how we could accomplish this?

Hello,Are there any plans to be able to pull skills data out of docebo in a custom report? This would be very useful in identifying skills gaps/themes across the business to inform future L&D planning. 

We have a use case where our business wants to migrate all the courses, repository from Lower Sandbox to Production . Do we have any automated tools through which i can deploy my data from one environment to another? 

I have several ILT classes that are taught by employees who only access Docebo to teach these courses once every few months.  They are not very familiar with the platform, and need to be able to easily and quickly access the courses they are teaching.  Is there a way to have the ILT courses that they are teaching appear in the My Training widget?  This widget is the first thing they see on their homepage when they log in and is the ideal place for the course to live for them so they have easy access to it.  Navigating to the My Courses and Learning Plans page and digging through all of the courses that they have on their account is far from an ideal solution, but is all that I’ve been able to find so far.  Any help is appreciated.Thanks!Jess OlcottTraining Program CoordinatorETC, Inc.

We have created courses in Rise and uploaded to Docebo as a SCORM package. When tracking progress, we can only see Enrolled, In Progress, or Completed.  For those users who are “In Progress”, I need to be able to see exactly where they are in the Rise course, not only that it is “In Progress”. How can I do this? One suggestion was logging in as that user and opening the course, but there are some issues with that as we have many users and we don’t want to accidentally alter their progress in the course.

HelloWe are trying to upload new SSL certificates to our more than 40 EE domains… but altough the old SSL certs are removed on Docebo before adding a new one, and Docebo shows the newly updated date, when viewing the certificate in the browser it still shows the old date.Has anyone else come across this issue? 

I’m hoping someone better at CSS than me can help. I’m working with the Q&A widget on a page. I know I can limit how many questions show at once, but I’d like to control the height of that widget a lot more specifically using some height and overflow CSS.Below is a screenshot of me getting this to work in the browser dev tools (added styles are in the red box), but when I put these styles into the Custom Styles of Docebo they do not populate. I’ve tried every combination of classes and IDs that I can find, and nothing seems to make it work. Has anyone successfully done this to a widget that can tell me what they did? 

Does anyone know if there is a way to hide the tabs on the left of the My Activities page? Ideally I’d like to only see the content in Courses, without a menu on the left. 

HiIs there anyone that has experience with Livestorm webinar tool? We are using Zoom, but Livestrorn looks interesting. Best regardVegard Øfstaas

I have three Power Users performing the same tasks in Docebo for ILT. There is one big problem we have encountered: they can’t see each other’s entries for classroom locations. Because they are all managing customer events (i.e., ILT training), it would help if they could all see all classroom locations.How do we avoid  a massive amount of duplicate locations?

Hi folks. Here’s a question for the css/html-savvy of you.My employer has a new set of Brand guidelines & we are trying to make a certificate to reflect it. Now, on landscape, there is a logo on the right side of the blank certificate template that takes up about 1/3 of the page.So what i need to figure out is how to designate a new set of margins on the page. i’m not all that skilled in coding & i’ve researched it a bit but i keep failing in new & unhelpful ways. I’d like have the text centered, but only within the left 2/3s of the page.As ever, any input is appreciated.Regards,Nate