Product Q&A

The videos take a good bit of time to upload and I’m not good at sitting idle. Typically, I do something else on a different screen/pc. My challenge is that if I wait too long after the download to confirm it, the upload fails, and I have to start over.  Is there a way to play sound when a video is upload in Docebo so I don’t miss the window for success?

Hello, team,My context: supporting all eLearnings for employees. Specific group asking is around compliance trainings.My ask: Has anyone worked out a system to assign courses to users on an annual basis based on their hire date’s anniversary?The scenario: we want to assign compliance trainings that would need to be renewed/refreshed on an annual basis. We currently believe that we have to deliver this based on the calendar (i.e. pick a time and date and assign it annually). Some of my stakeholders would like to see it assigned on a rolling basis to every user based on their anniversary. I see a significant administrative burden to managing escalations/compliance by each person individually like an anniversary date system would require, but trying to see this through. My first insights: Certification & Retraining doesn’t work perfectly. I need to be able to change the courses, so it can’t just be one course forever. I’ve looked into switching the course out from the Certification, b

I’m working with a new client and they’d like examples of what New Hire or Onboarding pages there might be to help them have a visual on the potential of Page. Would anyone be willing to share what their New Hire Pages look like? I’d greatly appreciate it.  Jennifer FlaniganMind Your Business Consulting Group, LLC

Hello everyone,Is there a way to import MOOC courses (free) into Learn LMS courses? If so, what are the creative ways to track their use in the platform?Thanks everyone for the attention as usual!Have a good week! 

Up until recently we have been able to re-version pdfs in the central repository with the similar (if not the same) titles but recently all the new versions have been replacing the titles with random characters and I cannot figure out why. I’ve reported this to Docebo support but not heard back for nearly a month now and I’ve tried everything from renaming the file, going into the pdf properties and changing the document title, and this happens even when I replace the first version.Has anyone been able to figure out why this is happening?Here’s an example below!  

Does Docebo offer a QR Code for accessing our individual learning platforms?

I would like to set up the learner assignments score scale as simple as passed or not passed or 1 to 5?Is that possible?? Any suggestions ??@lrnlab @Adam Ballhaussen @erin.brisson 

Hi all - I’m really struggling with the ILT sessions and make it work for ANY of my use case scenarios. Is there anyone that can help?Here’s one example. Each quarter we offer vendor training at a cost to our departments with a limited number of spots. Right now we are using a google form for enrollments because we have to get approval from the manager AND make sure they understand that there is a cost associated. Problem 1 - I’m having a difficult time figuring out how to do the approval of when someone enrolls. Is this a notification that I need to set up? I have it ‘Pending Admin Approval’ on the course and enabling the Waiting List but I’m not sure how that works. Does this mean that only the SuperAdmin (ie me) can approve this? And if so, that doesnt really work / I don’t see where to do this approval.  Problem 2 - There is no nofication that I can find that is sent to the manager letting them know that their direct report enrolled into the course. Am I missing it?Overall - I just

Hello Docebo community,Would anyone be willing to share a screenshot of what their landing page looks like? We will be transitioning to Docebo in the next couple months and would like to see how others have setup their landing page. Thanks!

Hi all,When uploading an SSL certificate for the Https app, you need to upload the SSL certificate, a key file, and an intermediate certificate. According to Docebo help, all of these should be provided by the certificate provider. However, our certificate provider only provides the SSL certificate and the intermediate certificate. Does anyone know where we can get the Key file? I seem to remember being able to download this from Docebo in the past, and I have a copy that seems to work, but I’d like to know where the original file can be obtained and whether it should come from the certificate provider or Docebo.This is the relevant passage from Docebo Help:Option 1: You Already Have an SSL CertificateIf you already have an SSL certificate, flag the corresponding option in the Certificate section. You then need to upload the SSL certificate, the key file that was provided to you by your certificate provider, and the Intermediate CA.

Hi All,An assigned ILT instructor is unable to see the course card for the course they are teaching in their My Courses and Learning Plans and thus is unable to access the tools to view the list of attendees in their session.Searching from the search bar turns up the course but only prompts the user enrollment options.I have been around and around here. Can anyone help? Cheers,Gordon

We manually enroll all users into Docebo, into a particular course. We have about 50+ courses in Docebo, all but 7 of which are inactive and no longer used. I have set all of these inactive courses to Under Maintenance and have categorized each as Archived. When I add a new User and then go to the ‘Enroll user to courses’ page, all of my Under Maintenance and Archive category courses still show up in the list - oldest first. So I constantly have to create a filter or do a search to find the course into which I want to enroll the user. Every. Single. Time. I created a filter in hopes that this filter would remain there the next time I was at this screen, but it did not. There must be a way, short of deleting the courses from Docebo, to get them not to show up in that list. I could surely use some help! Thanks.Deb 

Is anyone having an issues manually registering users into an event that come from different companies?I used to be able to see all our users and then I could do a search and pull up who I needed, check them, then add more.  The past couple days, when I search I only pull those users at that specific email address and it won’t let me go back and search for another set of users.  I now have to do a couple at a time and then start the process all over again.  Just wondering before I submit a ticket. 

Hello,So we had an online class yesterday. After the class, we wanted to evaluate the instructor so we planned an observation checklist to be available on that day to the class manager. The checklist was customized so that the observer was my class manager et the user to check the instructor. I made the checklist available in my manager ‘’task list’’. After completing it, my manager wanted to change an answer so he cameback to find the same checklist but no answer saved. I figured it just repeated the checklist. But is there a way to change answer to the old checklist? And is it possible to not repeat the checklist after completion?Also how do you guys track reports of those checklists?Thank you

Hi everyone, I am looking for a way to notify admin when a learner rsvp’s no to an outlook invite. We love the ability for someone to say they can't attend so that the waitlist can function automatically but need a way to know when someone has unenrolled themselves from a compliance training or a job required certification that is due.  Has anyone found success in using a notification that already exists to serve this purpose?

Hi Everyone,I need a little help or suggestions on how to accomplish something. What we want:Users will take a course on a type of vaccination offered to them. At the end of the course, the user will need to either accept or decline the vaccination.Their selection/form will then need to be forwarded *automatically is preferred* to our Employee Nurse to follow up with the employee & give the vaccine if they accepted it or filed away if they declined it.  Is this a possible workflow to accomplish in Docebo? Any ideas or suggestions?   Thank you in advance! 

In the My Dashboard > My Team page, what is the CSS code to hide the "Checklists" tab and the "Remove from Team" options?

How can I make the location of a hybrid ILT session on My Learning both a classroom and a meeting link so they have the option of joining in both formats depending on preference? This will be an extremely large event which means we will not be able to get large enough rooms for all to attend in person so we would like to present them with an option and to be able to receive RSVPs to invites in line with these options so we can collect the data on the LMS. Failing that, what do you think the best way to approach this might be?

Hi there, Wondering how other companies are addressing the following situation.We currently pull our information from Workday for our learners. However, we have a group of employees that are not part of this main system of record. They are agency contractors, franchises owners or members of the board. How can we have these employees on the Docebo platform? Would it be something similar to how we are getting this information in Workday?  Thank you! LD 

Im wondering if there is a way on a ‘Viewer - Asset details’ report ( or any other way/report) to include users that have zero views of specific channels. Reasoning is to supply leaders with reporting on users yet to take advantage of available assets and to find what percentage of users have viewed in various branches

Hello, we are trying to create a course for a state licensing board that requires the user to answer security questions periodically to ensure that the person taking the course is the one that actually signed up to take the course. Does anyone have any ideas the best way to create and generate automatic security questions based on the learner’s initial registration? Or does anyone have any other thoughts with how we can ensure the learner taking the course is the actual learner (i.e. verify their identity)? Thanks in advance!!

Currently we have an integration from SFDC to Docebo to create a training subscription. This process creates a branch and transaction with the term start/end date. It also allocates the number of seats sold as managed seats.The system allows user to consume their training courses even after the subscription term has expired.  Does anybody have a solution since Support doesn’t have one for us and we are out of compliance. This is also triggering an operational expense on our end when users consume training after expiration. 

Hi community! My team is at an impasse, trying to decide the best way to get content from our SMEs, into Docebo. Originally, we would have all SMEs send content to our LMS Administrator, who would then review, upload and configure the course and/or Learning Plan. However, as we think about scalability, this doesn’t seem like a sustainable solution. Is this something others are facing? What are some viable solutions? We’re considering having SMEs upload to the CLOR with Power User permissions, and then the LMS team configures the content into courses/LPs. Another possibility is to adequately train our SMEs to upload their own content, again with Power User permissions, and then have the LMS review. What are others doing? Pros/Cons to your approach? THANK YOU!

TL;DR: 6 month program with e-learning and ILT requirements biweekly. How should I set it up?--I have a program,  set up as a Learning Plan, that includes a number of instructor led sessions. The learners need to attend a session every other week on Monday, Wednesday, or Friday. There are required e-learning courses that need to be taken BEFORE attending the equivalent ILT session.What I initially set up was a course per week, with the training material - e-Learning and then 1 event with three sessions. Here are the problems I’m having and would love your advice:The learners want to block out their calendar for the next four months of class, but if I make the previous class a pre-requisite to the next one, they can’t get to the session information to add it to their calendars. I don’t seem to have any ability to control the training material in an ILT class. I can’t force completion to be based on BOTH attending a session and doing the e-learning.  I can’t force the order of completion

Hey all,I have an Integrations Team who has been working on exporting Docebo data and importing into PowerBI. After several months of working on this, we found an issue that we can’t seem to overcome and are looking for assistance. I’m reaching out to the community before I go to support because I figure there might be some smart individuals out there who already encountered this. Here’s the scenario:A Learning Plan is created and Courses Alpha, Bravo, and Charlie are added. Data is exported into PowerBI, and the “Learning Plan Courses Table” shows courses Alpha, Bravo, and Charlie are all associated with the Learning Plan. One month later, courses Alpha and Bravo have been deprecated, but Delta was added. All users who were enrolled in the LP when Alpha and Bravo were in the LP are still enrolled in both courses -- we’ll call these users Team 1. When looking at the “Learning Plan Courses Table”, the Integrations team still sees Alpha and Bravo associated with that LP. This should not