Product Q&A

Hello! Quick question for the group. I have created a Learning Plan and will be adding a new course to the plan each week. We already have enrolled users in this Learning Plan. How did I ensure that only these enrolled users receive the “new course” notification via email? TLDR; are learning plan notifications sent ONLY to enrolled users and NOT to everyone in entire company? Thank you for your assistance!

we’ve received some feedback from users that when looking at the course catalog, it would be nice if courses were labeled ‘enrolled’ ‘in-progress’ or ‘completed’, similar to how it appears in the “My Courses & Learning Plans’ widget on the home page. I agree, this would be nice so that learners are not confused on what they have/have not taken when they are searching the catalog. Is this a setting? Or is this something that we would need to create an idea for?

It looks like it doesn’t exist yet, but I thought I’d check. Trying to see if there is a report that can be generated to see User activity on channels, time they have spent on the channel, how many times logged in, clicks on widgets, etc. It looks like most of the reports deal with training material and assets. Is this correct or are there ways to generate activity reports on users for things other than courses/training materials? 

Hello! Is there a quick way to move a quiz asset from 1 course to another course? We have numerous quizzes in 1 course we want to move to a separate course and I am never we will have to recreate the quizzes manually or cobble together questions from the question bank. Any thoughts?

Instructor wants a test at the end of the lesson which the learner can attempt twice.If the learner fails twice the instructor wants to be notified to make them go back through the lesson (SCORM)They must pass the test before being allowed to move forward to the next lesson.I know I can set the maximum number of times they can take the test. What happens if they fail it that many times? Do they get stopped? Does the instructor have to reset it?I also know I can send a notification to the instructor for each time they fail, but I can’t figure out a way to notify the instructor that the learner has failed the max number set and has come to an impasse.

Is there a way to identify instructors other than the name search.  We are running into issues when we have others with the same name. For exampel, if I have 3 or 4 Mary Smiths in the system, it seems like I should be able to see the name and email when assigning an instructor to a course but as far as I can tell, you can only select by name. It becomes a guessing game when creating the course/session intructor assignment.   

Is it possible to release an e-learning course that is part of a learning plan at specific time? i.e 10 days prior to a session (that the user is enrolled in) starting? Requirement:To enrol users to the LP based on their start date.  User to select the session they wish to attend.  The e-learning course is not available to them until 10 days prior to session start time.Thanks :-)  

Use case: building a daily real estate wordle clone. I assume it would be cheaper to buy pre written html code (or make our own) than to hire someone to make an articulate storyline. But I don’t know. 

Hey everyone,We are using the social feature in Docebo (Portal) and had a question to see if anyone knows how to do a certain function inside it. On pages we created we added a widget box that was a menu bar across the top for quick access. Can’t seem to add that box on unique pages such as the Leaderboard, Calendar, My Achievements, etc. I know you can always get back to the menu different ways, but this menu we created makes it faster to navigate. Is there a way to add custom menus to these unique pages? Thanks in advance! Joel

I’m importing a CSV of external training for the first time into the system. As far as I know I’ve done everything correctly. Below is a screenshot of the import schema as Docebo sees it. However, none of these end up imported. After I click Next on this screen nothing happens. There is no background job generated, and I never see the trainings go into the user’s transcripts.So far I’ve tried creating the Course under “Manage Trainings and Institutes”. This didn’t fix it, and my understanding is I shouldn’t have to do that anyway because we are not requiring those fields be selected from a drop down.I don’t know what else to look at. What am I doing wrong?

I just watched the Release Readiness webinar for August. YAY for custom skills!I am confused on one point though. I thought during the question and answer part Marco said (or at least didn’t say it wasn’t possible) to associate custom skills to Assets. I also understood the term Assets to be referring to informal content in channels. In the KB article on skills though, it says that custom skills cannot be associated with informal content.  For anyone wondering why I would want to do this. Imagine a field tech takes a video of how to solve a problem and uploads it on a channel. The skill would pertain to our in house system only, so it’s a custom skill. Anyone in the know…. can informal content AKA assets be tied to custom skills?  

Hey Community, when I search the platform search bar, it shows both the course and the learning object and I want to know if you can hide the learning object from the search bar so only the course appears?

I have a slew of courses  (20+) that need the title changed. Has anybody ever done a mass course title update? If so, what were your steps?

I’m using the Certs & Retraining app to handle our Safety Training Program. Users take an elearning course and receive the associated certification. Each cert has a renewal period of 1 or 2 years. When it’s time to renew, users can take a qualifying elearning course (which is already linked to the cert).It worked as intended during testing. We’ve now launched it and have about 18 courses on the system associated with certs. The problem is that some folks are issued the cert and others aren’t. In trying to troubleshoot the issue, I’ve analyzed the reports and there’s no rhyme or reason to it. There are no themes related to date, specific course, or user that I can see.Has anyone else experienced the issue?

Hello, I am looking to move the login block to the right side of the login page.  From what I understand this can be done in the CSS section.  Has anyone done this before?  Is there a log of code involved?  

Hi everyone,May I know if we were to use Suspended status in a course, is there any specific event notification used for this? I looked through course notifications but couldn’t find anything related to Suspended. Just needed help to make sure I didn’t miss anything.Thank you.

Hello, crew,Has anyone figured a good way to notify/remind users who have enrolled in an ILT course but did not pick a session? Are you doing it manually or have you found an automation? After my perusal of the events/triggers list, it looks like this isn’t native at the moment.And yes, I will humbly accept the “Will, you missed the notification … it’s called: xyz.”Cheers!

How can you track/report on Go Learn app statistics? (Ex: how many users viewed a course via the app?)

Hi everyone,I have added the calendar widget on my menu. I can see that all the courses the user is enrolled on will come notified on the calendar. Just wondering if there is any chance to set it up to have the upcoming meetings on the calendar although the user is not enrolled on them?Thanks for your help in advance.

I have set up different type of managers in order to associate a bunch of users by location. The issue comes when I try to filter by association type under “My team” since all the type of managers previously created come up on the filter and I am just interested in some of them. Does anyone know if there is any possibility to set up a parameter to restrict the visibility to those that I do not want the manager to see? Maybe CSS?Thank you.

We usually upload users 7 days before their first live session. We do that so they can review the pre-work. I set the soft deadlines for their 4-5 courses (we call them modules) so that they appear throughout the 4 weeks with 1 live session per week. So their calendar would look something like:Sep 1 Pre-work : Foundations of…  Sep 8 First live sessionSep 9 Prework : xyz for your next live sessionSep 15 Second Live SessionSep 16 Prework : xyz for your next live sessionSep 22 Third Live SessionSep 23 Prework : xyz for your next live sessionSep 29 Final Live sessionSo my question is if the coordinators get me the learners info 10 days before the first live session, can I upload learners onto the system that day, using the “User has been created (by administrator)” email and setting it to send the notification to the users three days later and more importantly, will uploading them 10 days before (instead of 7) affect my course/module soft deadlines?Has anyone tried this? And or, is there a

If a user is no longer active in the system (after adding in an expiration date to their profile) will their comments still show up within courses? Or do they go away?

Currently building out our onboarding experience and am curious about uploading training material. We want to upload PDF files that are directly viewable in our courses BUT can’t also be downloaded as we want to do our best to protect that intellectual property. Any guidance?

Our Active Users report is sceduled in periods that start in the middle of one month to the middle of the following month. Is there a way to change the report so I can run it for an entire month, and that month only?  For example, February 1 - 28th. Thank you! 

I need to run a report to find how many assignments are still waiting for assessment.I ran a Learners - Learning Material report but it only shows the assignment as Complete or Not Started.Is this because I have it set so the learner can progress without a score?We would like to audit our instructors. I am finding that many are just passing them without entering a score. And of course some aren’t going it to evaluate at all since it doesn’t stop the learners progression.