Product Q&A

Does anyone know if Docebo has the capability to add closed captioning to the Coach and Share section where other community members upload their own videos to different channels? 

Hi,Does anyone know how to change the thumbs-up and thumbs-down icons that are used in Observation Checklists? Thanks!

Has anyone been able to insert a text box when creating a certificate? If so, how did you do it?

Good day everyone. I’m looking to see if there’s a way to make the United States the default choice for country when a user is asked to self register, or make a credit card payment. Ideally we’d like to eliminate the other countries as choices.Is this possible?Thank you!Jamie

We run a blended learning course where we mix e-learning, webinars, and even assignments outside the LMS.Since we first heard of observation checklists, we figured it could be a great way to track our learners progress on some tasks. But no matter how much we fiddle with the settings and read the knowledge base articles, we can't really figure out how to work the observation checklists into our workflow. I would love to hear from you all how you use observation checklist in your trainings. Who fills them out? How do you initiate them? Who reviews them and when? Do you link them to ILT courses? I have figured out how to create observation checklists, I just haven't figured out how to use them in any practical way. 😄 In case anyone is curios, here's a bit more detail of our setup (major TL;DR warning): We offer a two-week product training for our distributors and partners. The learners register for the training by enrolling in an ILT course. That ILT course contains all the webinar sess

I have a simple Certification tied to a Test (80% score required) that we would like learners to “re-take” every year and “renew” their Certification. I am wondering if anyone knows how to set this up so that after 365 Days, the Test score resets to zero?I would like to avoid learners arriving at the Test and finding their old score as it causes confusion, in that the learner does not know they have to re-take the test.  

Is it possible to upload a set of default thumbnail images that everyone in the platform can see in addition to the ones provided by Docebo? Based on current settings available it seems that you can either only let Power Users see images that they’ve uploaded themselves or give them access to see ALL the thumbnails that have been updated. I would like to provide a custom list of about 15-20 internally branded thumbnails to let all power users choose from.

This is the page arrived at when selecting “Learning Plans” from the admin gear. I’m trying to change the text in white.

Hi all,When editing a user, is there any way to make them the manager of all the users in a particular branch? I may be missing something, but it looks like you can only select the team members one by one. I know it’s possible to go into the branch, select all the users, then edit them collectively to set their manager, but I think it would be more intuitive if you could select the branch with one click in the following Team Members screen. 

Hi all.I’ve got a Power User that created a Certificate Template, but when she attempts to view it, it’s not accessible to her account. I can it on my Super Admin account, but somehow she cannot.If anyone has any idea how this is possible, or, better yet, how to fix it, I’d appreciate it.Thanks!Nate

On our Home page I have the My Courses and Learning Plan widget set to sort on Code so that the Learning Plans always are listed first (I have a very specific numbering system for the Code to ensure this). But I can't find a way to set the My Courses and Learning Plan PAGE to do the same thing. Is there any way to automatically sort the PAGE?Our Learning Plans are sequential and learners get so confused seeing all of the locked courses.  We tell them they should always simply open and work through the Learning Plan.  So we want these always at the top of the list. 

Hi.  A little help please … I’ve uploaded a SCORM file as part of my training material.  I would like the material to be marked as complete as soon as someone opens/accesses this file.  I understand I need to make it known to the learner that they need to click on a “close/exit/submit” button.  Where is this button?  Thanks

I want to encourage people to change their profile imagesI was hoping to set a default image instead of the iMessage-style first and last initial. Something in unpleasant colors that says “change me” in large letters probably. I know that gamification of updating your profile image is coming in October hopefully! P.S. Want to make your users’ profile images larger? Free CSS here! 

I am trying to figure out how to have my eLearning course training material automatically play.  Is there a way to do that?  I have a mixture of materials. Module 1 - xAPI materialModule 2 - VideoModule 3 - xAPI material

Is there a way that completed courses can revert to ‘in progress’ status when new materials are added?We have started to experiment with using Docebo as a repository for important compliance materials, which we store in courses as learning materials.  We chose to use Docebo for this so we could automate reminders and check completion easily through reporting.The problem arises when we have to add new compliance documents or update current documents.  The courses maintain their completed status, so any reminders for updates will not be sent as they are linked to completion.  It also appears to the user that there is nothing more to download.I know I can update this manually, but we’d like a way for it to be automated.Thanks in advance

Hi all!New to posting but have been lurking for a couple months. We have several Power Users who want to be able to see what everyone is doing globally. Ideally they would like to edit their own courses (assigned to them by location), but also view everyone else’s. Is this possible? 

Happy Friday and howdy - as we come up on our implementation anniversary (only a year ago, our contract was still drying) I wanted to make sure I understand a best practice with training materials as we are scrambling less and beginning to document practices for others on the team.Let’s say you have a SCO that was imported as a training material. It is the only learning object in the course. Is it implied that “it” controls (the completion criteria of the SCO itself) is what is controlling the completion of the course shell?Lets go one step further and say that all of our courses are leveraging an HTML page that talks through a getting started piece of text and covers how to get the course to go to completion. Is it now that much more critical to ensure that the SCO is marked as the end marker?’What I am getting at - should we alway mark a SCO with as the end marker if we tend to be a SCO to a Course (1:1) kind of shop?

Does anyone know when Custom Skills are coming? Heard talk of it a while back. Really excited for that one.

Hi everyone,Please can you help me out?  We currently have some essential skills that we need people to do every 3 years and I’ve set them up in Docebo and all’s good with them.  All the skills that have completed in Docebo are fine.However, when we implemented Docebo there were some people who had completed essential skills before it was set up.  As a result those completions were put in a database and dropped into Docebo but were not linked to any certification.  I have set up the certifications and was advised that I could reapply these to those people by uploading the database using the recommended CSV file in the Certifications part of Docebo which seems to have worked in the sense that it now shows expired and gives the option to renew.I now have two issues now, the first is that some people have redone their training before I activated their renewals but despite changing the completion date for them it’s still showing as renew now.The second is that all of their essential skills

Hello everyone!I have a quick question about certifications: I created a new certification today and attached it to an existing course, and I noticed that the certification was not awarded to people who had completed the course before I attached it.Is this expected behaviour? Is there a way to award the certification to everyone who has completed the course, regardless of when they completed it?Thanks to everyone here - I’ve learned so much from this community!

Howdy!  We are trying to limit the view of courses for our interns and contractors. I figured the best way to do that is to use the catalog feature. You can see the Platform Science Content link that we have to click to see all the content.  So we have 2 groups created and 2 catalogs. However when we go to the catalog section of Docebo we have to click the catalog vs all the courses just displaying and there are additional courses showing for some reason even though everything had been added to catalogs.  Is there a way to do that?  

Hi everyone,How can I change courses (for users and groups) that have already been assigned (and some already completed) to users to a “not required” status and maintain their records for auditing purposes? Thanks in advance!

located at your.docebosaas.com/public/images/placeholders/pdf.svgetc Ideally I’d like to make them match MY branding not the other way around. Also this seems like a sensible folder to let users customize.  The css targets for these are generic, that is, if I replaced the “link” or “pdf” icon it would replace all thumbs for links or pdfs regardless of whether they have a thumb vs using a default placeholder, at least based on how I know how to target these. I would replace with a similar 400x200 svg for examplehttps://docebo-institute.s3.us-east-2.amazonaws.com/public/branding_hacks/url.svghttps://docebo-institute.s3.us-east-2.amazonaws.com/public/branding_hacks/pdf.svg  

Hi, I’m relatively new to Docebo and was hoping someone might have dealt with this issue before. Is it possible to be a user (not power user or superadmin) and be able to access 2 different Docebo domains? I thought maybe adding a user to two different branches would solve the issue but it doesn’t look like that is an option anymore. Any suggestions would be greatly appreciated. Thanks!

Hey folks! I’m looking to create an automatic group for anyone who manages a team. My first thought would be to create a condition set based on employee title containing “manager”.  However, we have titles in our organization that contain “manager” who in fact, don’t manage a team. So it can be difficult to narrow down just people with a team using the above condition set. Any tips or suggestions would be awesome.