Product Q&A

I am trying to create a report of weekly usage for a branch of users. I’ve created and scheduled the report but I can’t figure out how to make the dates work. Right now I have the completion date “is in the range” and I used 10/18-10/24. This isn’t going to work to automate and run weekly. I tried using the “is before” or “is after” settings and I don’t get the same data as when I use the “is in the range” filter. Any tips?

We have more than one customer requesting paypal integration, but as far as we can see, there is no way to have more than one paypal recipient account active in the system at a time. Is this right?

Is there a notification that is available that I can set up to send out to users who have yet to complete an observation checklist? The checklists I have set up now doesn’t let me set up how often I would like them to be notified until it is completed.

I have been hesitant to utilize the New Reports because they do not give real time information, but last week I decided to give them another shot…I set up a series of reports to send on the first of the month to some organization leadership, but when the 1st rolled around, I didn’t receive a copy. ( I have the setting in the platform to CC a certain email address all emails the platform sends). I confirmed with one of the leaders that the report did send to them, but I didn’t receive a copy.Are the new reports exempt from the “CC all platform emails” setting as a feature? or is this a bug?Anyone else notice this with scheduling emails from New Reports?

Can we push content/assets in a channel to the LCOR?

I am enabling eCommerce for some upcoming vILT classes.I have set up Authorize.net and it is working properly.My question is about the expected behavior for an abandoned shopping cart. It seems that if someone abandons that they are either placed in In Progress status (if abandoned before confirm step) or Waitlist status (if abandoned after confirm step but before payment). I can see the value of knowing if users abandon their shopping carts but am concerned that this will create an extra admin task to keep the enrollments list straight.Are my settings wrong? Any suggestions? 

We are using the Central Repository (CLOR) to have one instance of each video, PowerPoint, pdf, etc. in the system for reuse, versioning, and to maintain consistency within the platform. One of the benefits of Channels is that you can have learning assets without them being in courses. How do I leverage the one copy of the learning asset in a channel? 

We have a Widget that directs learners to the Certification tab in My Activities. I noticed it stopped working correctly and was told by support that since Docebo has added ‘legacy’ to the front of the URL (as this module must be up for an overhaul) we must do the same in our relative URLs .Does anyone know how we’re notified when ‘legacy’ has been added to a URL and also when it is removed? I don’t recall seeing anything in the Weekly Updates. Should I be looking elsewhere?And on that note, is it odd that we’d need to add ‘legacy’ to get the relative URLs to work properly? Thanks for any help!

When ever I want to get an overview of all the courses in my branch using reports (I share Docebo with other teams in my company) I also get other courses showing up even though I have selected the branch at the top under filtering.My suspicions are that it is courses not in a specific branch and just in the ‘parent’ branch. Is there a way to remove these or is the only way around this to make sure they are in a more specific branch?  

Background:The last two weeks, our instructors have been reporting that the are receiving a 403 error when trying to access their courses.  Our instructors are usually accessing courses from a calendar widget on their home page.  Alternatively, we provide the URL to the course.  Regardless of the method in which they access the training, they will get the 403 error.  Our current workaround is to have the users go back to their home page and access the course again.  In some cases, instructors are having to repeat this three times before they can access their training.We have tested using the My Current Tasks widget to have instructors access training, but ILTs will disappear from that widget once the training has begun (for example, if it is a 5-day training, the ILT will not be available on that widget for Day 2 of the training).My first thought as a workaround was to have them use an enrollment link  - but we don’t want the instructors enrolled onto the roster.I’m trying to think of

We use scorm packages extensively to meet the certification guidelines we need to follow. However we have found some concerning discrepancies between users abilities to transition from desktop to mobile (we are just using the mobile browser not the App) and retain their progress. There’s nothing more disheartening than a user watching a 2 hour course on their phone only to get to their PC and see it didn’t save and they can’t take their review questions. We have found mixed results in testing and while progress certainly can be maintained the process of it is elusive. Is there any concrete knowledge on when scorm packages update Docebo with their information so it’s retained? Does it happen when transitioning between segments of a scorm, is it when the scorm package is closed? At what point does Docebo (or the package itself) retain that information where it can be re-accessed? And is it the same for desktop and mobile? This will help determine how we structure future scorms as well as

Is there a way to change the way the naming convention of the report outputs with date?Reports add the name of the report and the date. Currently the date format is mm_dd_yyyy. My group wants yyyy_mm_dd?I’m not seeing anything in the Knowledge base.   

Hey all! would appreciate any help with this -Would it be possible to pass to a learning object of type SCORM/ AICC the course id/name & the learning object id/name?I’m trying to retrieve these dynamic parameters from the LMS and use it as a URL parameter implemented inside a link in the SCORM file. I wonder if that’s even possible...thanks!

Hiya! Our Zoom integration is finally working! YAY!I told Zoom to auto-record meetings.It isn’t recording meetings that are launched from Zoom. BOO!Who knows what I did wrong?Anyone else have this issue?

Is there a way to see what issues Docebo is working to fix to see if it’s Docebo wide or just our platform that is experiencing issues?  We open up tickets, but it would be nice to see if others are experiencing the same issues or if it’s unique to us.

Hi everyone - so I am running into this corner that I have been re-asked to figure out, but I think I have reached my limit on what can be done with Docebo. Or maybe I am over thinking it.A course has a test in it. [check] (I interpret that as using the testing portion of the system to create a training material) An office needs to be notified if a person has passed or failed that test. (I can use the “Learner completed or failed a test in a course” message with an instructor) [check] A person can only attempt the test twice (that can be controlled with count of views) The attribute of the learner attempting to: take the test once and pass or the second time and passes/fails are the completion criteria Can the final score of that test then be sent along to the supervisor that a learner has completed a course notification. 

Background: I am trying to test course(s) creation using POST learn/v1/courses with OAUTH Password credentials. I am a superadmin user at my org’s Docebo instance. API Testing Method: Postman or Docebo API explorerIssues: Used JSON body sample from Docebo API explorer and updated the same with sample values per our need. When POST request submitted I am seeing the below errors:500 Internal Server w/ out skills_codes parameter in JSON body invalid parameter when used skills_codes parameter in JSON bodyAny suggestions on potential root cause & resolution? Appreciate your help.Note: GET call on the same endpoint: learn/v1/courses works fine.ThanksMaddy

I’m trying to do an api call to retrieve vimeo urls for across all our courses.  Via the docebo api browser, I’ve tried the below url endpoints:Get downloadable link for course materialsGet downloadable link for training materials. The below call returns the LO with type vimeo, but doesn’t contain much else such as the url Is there any way to get the vimeo url?

When moving content into system are there any preferences or advantages to moving to repository then moving to catalog or final place.  Or start in final place then move to repository?

I get this notification from a course we uploaded from Docebo.  It’s not ILT so there is no instructor.  Who is the course accessor?  Does it use the teams established in my teams?

Is there a way to add the Admin Dashboard to a page or menu so that I don’t have to go to the Admin menu? I log in as SuperAdmin and at the moment my homepage is blank and the only item I think that would be useful to see right away would be the Dashboard unless anyone has recommendations on what to add for a SuperAdmin homepage to review and manage the courses, users, etc. 

Hi all! Looking for the best way to report e-signature compliance. Training material custom report? Open to suggestions. Thanks! 

If a course has three training materials (let’s say PDF files for argument’s sake) can a course enrolment status show as completed if ONE of the materials is downloaded, or is it only ever if ALL training materials are completed?Asking for a friend - thanks.

Is there any way to iframe a forum into a SCORM package? It would be great if users could complete their forum assignments right in the Rise course without having to exit the SCORM package. It works linking to it, but iframing it I get a “Firefox can’t open this page” because our Docebo instance won’t allow it due to security reasons. Is that a setting I can change?If it is possible, how would people from different cohorts see the right version of the forum? Has anyone ever done that? 

Your February Release Webinar questions, answered! For those that tuned in to the February Release Readiness webinar, you knew these were coming! If you missed it, don’t worry, the recording is ready for you (and so is the release round up). Questions and Answers Q. When do the changes to the My Team page that is now in Sandbox become Live? And where does the skill level suggestion come from?A. Skills pages should be available in the March release for production (March 30th). As part of that release, managers are now able to assess/suggest their employees’ skills level. Q. Are the only user fields email and language?A. Yes, we limited the scope to the most commonly requested platform fields for this development Q. I didn't notice, does the new groups based on fields allow me to assign to groups based on managers?A. For now we have limited the scope to the most commonly requested “stock” fields, which were email and language. We’re open to extending them further in the future and would